“The hotel is located on the crater of Crater Lake. The view is breathtaking, there is hiking around with amazing views. The service is excellent, the food is good but the best is the view. I hope I will be back and spend several days there. ”
“Wonderful staff, we had an excellent stay. Comfortable rooms, good location, good food. Great local guides available, ask for Aden, you'll be very pleased. ”
“Overall this was a nice hotel.
The issue I experienced finding my wallet missing money immediately after a staff member cleaned our room.
When escalating the incident with the hotel staff, they sided with their staff member and the story they told us was not believable.
”
“Remove the word “luxury” in the name of the hotel or replace it by “Outdated” then it’s clear about the state.
Also replace “pool” with “Pond” it describes it better the water was green and dirty
Flowers/bushes on balconies was all dead why not remove them”
“Excellent hotel with very nice glamping and food / staff was very responsive and nice. Food for breakfast and lunch was excellent / we unfortunately missed dinner. On lake Naivasha with boat tour facilities. Hells Gate Park is very close. Excellent access to all facilities. Special thanks to Geoffrey the Front Desk Manager who was very accommodating and a pleasure to work with. We would love to have extended our visits will be back again.”
“The facility was untidy. and management disappointing. i paid online but arriving i was told to pay again they do not recognize online payment. so i paid twice.”
“The hotel denied that I had booking even I showed them the email from Expedia!!
They said we don't deal with Expedia!!!
I tried to contact Expedia but in vain.. Weak support service.. No email to contact Expedia at. The stupid messenger is just automated templates that were not of any help at all.
Calling call center Internationally is extremely expensive.
Basically, I was ripped off and totally ignored by Expedia.
I had to search for another hotel. Money is gone... Hotel is a bunch of theifs...
크레이터 레이크에서 가까운 거리에 있는 11개 호텔과 기타 숙박 시설을 익스피디아에서 찾으실 수 있어요.
크레이터 레이크 근처 호텔 예약을 취소해야 하는 경우 환불을 받을 수 있나요?
예, 환불받으실 수 있어요. 대부분의 호텔 예약은 숙박 시설의 취소 기한 전에 취소하시면 환불이 가능하며, 일반적으로 이 기한은 체크인 24~48시간 전입니다. 예약이 환불 불가인 경우에도 예약 후 24시간 이내에 취소 및 환불을 받을 수 있는 옵션이 있을 수 있습니다. 날짜를 입력하고 "검색"을 클릭한 다음 "전액 환불 가능" 필터를 사용해 크레이터 레이크 근처의 추천 상품을 확인하실 수 있어요.
