โThe hotel is located on the crater of Crater Lake. The view is breathtaking, there is hiking around with amazing views. The service is excellent, the food is good but the best is the view. I hope I will be back and spend several days there. โ
โWonderful staff, we had an excellent stay. Comfortable rooms, good location, good food. Great local guides available, ask for Aden, you'll be very pleased. โ
โL'hรดtel est idรฉalement situรฉ, dans un endroit calme entourรฉ d'arbres et de fleurs, tout en รฉtant proche du centre-ville et des lieux ร visiter. L'accueil est chaleureux, les services sont excellents, et l'รฉtablissement est bien entretenu et propre. Mรชme si nous n'avons pas pu profiter de la piscine pendant quelques jours en raison d'une panne, l'hรดtel a fait un geste commercial en nous offrant un petit-dรฉjeuner. La piscine a รฉtรฉ rapidement remise en service, parfaitement entretenue et agrรฉable....
โI am from the US, so according to the US standards, this property was average at best. The hotel room was cleaned every day. I felt my things were safe there. We had no issues with safety. There were fresh water bottles every day. The bathrooms functioned well, and there was no mold. The room was spacious enough. The location was very convenient for me. I would never find it if I didn't have a driver, though. The service was excellent. The team was friendly, very accommodating, and prompt....
โOverall this was a nice hotel.
The issue I experienced finding my wallet missing money immediately after a staff member cleaned our room.
When escalating the incident with the hotel staff, they sided with their staff member and the story they told us was not believable.
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โGood place to stay at for a layover. Cheap, spacious rooms, and they provide breakfast. Place is hard to find and it would help if they had a sign thay said "El Sueno Homestay" outside the Main Gate instead of our driver wondering if this is the place, calling the lady, then her coming outside. The place is pn Muthiaga Lane (Its a Blue sign) and leads all the way to the end on the left. The locals helped us find it. But yes, def good place to stay for a night while you transition to your next...
โThe hotel is very convenient just off the main Nakuru - Mombasa highway. The bedroom was good and clean, but the bathroom was not working well, had standing water on the floor and not so clean. The staff were helpful, but for some reason my online booking was not received and so it was lucky they had space and I had to get cash to pay. The hotel could be heading in the right direction, but needs more attention to the detail they have in the bedroom to other aspects of the facilitiesโ
