Review: WORST VACATION EXPERIENCE EVER from start to finish! My guest and I booked a 2 night stay at this hotel, Thursday evening to Saturday morning. We checked out by noon on Friday. ONE NIGHT.
Check-in was HORRIBLE. Whoever worked the evening/night of July 24th, 2025 needs to be retrained ASAP. Not friendly and gave my guest and I someone else’s reservation. Upon realization by the staff, I was told she had to call the owner to get permission to change my room. We packed up everything and moved to the new room. The staff confirmed that there will be no other change. Upon attempting to get breakfast the next morning, I believe the manager/head worker advised I need to change rooms again.I WAS MOVED BACK TO THE ORIGINAL ROOM, because apparently the room I was moved into the night before was now booked. After moving again, I was then told they’ll add a second bed to the original room, which barely had space, then I was told that I can’t stay in the original room because it was now also now booked and at 3pm someone will be checking in, and I’ll need to MOVE AGAIN. I spoke with the head worker and provided the receipt that contained someone else’s information and reservation. I mentioned leaving and was directed to obtain refund I had to request through Expedia and she wouldn’t decline. A week later and decline to refund for the 1 day. How do you RUIN my vacation and decline a refund. Mosquitoes, BAD customer service and NO accountability. I WILL NOT RECOMMEND THIS PLACE!