Dear Mr. Sandrin,Thank you for taking the time to share your feedback regarding your recent stay at our resort. We appreciate your concerns about the surroundings around the resort and understand the impact it had on your experience. Allow me to address your concerns and provide some clarification.First and foremost, we would like to assure you that the safety and security of our guests is of utmost importance to us. Our resort is equipped with a comprehensive security system, including cameras strategically placed throughout the property to monitor and ensure the well-being of our guests. We have dedicated security personnel who constantly patrol the premises to maintain a safe and secure environment.Regarding the vacant and unfinished surroundings, we apologize for any inconvenience this may have caused. As with any resort, there may be ongoing development or construction projects in the surrounding areas. We strive to minimize any disruption to our guests, and while we do not have direct control over external developments, we work closely with local authorities and developers to ensure that they adhere to regulations and minimize any impact on our guests' experience.We understand that a peaceful and serene environment is essential for a relaxing getaway, and we regret that your expectations were not met in this regard. We appreciate your feedback as it helps us identify areas for improvement and take appropriate measures to enhance the overall guest experience.We value your patronage and would like to extend our apologies for any inconvenience caused. We sincerely hope that you will give us another opportunity to exceed your expectations in the future. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact our guest services team, who will be more than happy to assist you.Thank you once again for bringing this matter to our attention. We remain committed to providing a safe and enjoyable experience for all our guests.