Thank you for choosing to stay at the Terracotta Hotel and Resort Dalat and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. While it was a pleasure having you here as our guest, your feedback regarding the lounge and staff training caught our attention. We do apologize for the unexpected experience. Please rest assured that your comments have been shared with the team in an effort to improve. Please accept our sincere apologies for the inconvenience caused. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the same case from occurring in the future. Although we fell short of meeting your expectations during your past stay, we hope you will consider Terracotta Hotel and Resort on your next visit to Dalat so that we can better deliver the guest experience you deserve. Once again, thank you for your feedback and we hope to serve you again whenever your travels bring you back to Dalat.

Thank you for choosing to stay with us and leaving us your valuable feedback. Your kind words towards our food, location, hospitality and service delight us, and encourage us to ensure that you always have as memorable an experience at our hotel. Reviews like your encourage us to consistently innovate, while making sure that we edge closer each day to becoming your favorite. We hope to be given the opportunity to host you again, and hope to see you at our hotel soon. Kind Regards.

Dear Valued Guest, What better compliment could a hotel ever receive than that which you posted on Expedia regarding your recent visit. That you consider Terracotta Hotel and Resort one of your favorite places in Dalat means a lot to us. Thank you so much. We truly appreciate your comments, and look forward to the next opportunity you and the family will comeback Terracotta Resort. With our best regards, Hotel Manager.

Dear Mr/Ms GI SEONG Thank you for taking some time out of your day to review your stay with us at the Terracotta Hotel and Resort. We are delighted to read your enjoyment of the location of the hotel within Tuyen Lam Lake as well as the great service you received from our team. We are also so pleased to read your positive comments about the comfortable accommodations you had as well as the great food you enjoyed in Dalat. We hope to have the privilege of welcoming you back to the hotel during your next trip to Dalat. Thanks and Best Regards

Dear, Warmest greeting from Terracotta Hotel and Resort Dalat, Thank you so much for your review of our hotel. We trust you had a comfortable stay with us. We love to hear such terrific guest feedback, We are so happy to know how much you enjoyed your stay experience, especially the service we delivered. Our property and passionate colleagues are working hard everyday to earn guests’ praises like yours and we will share your kind words to them. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lovely city. Thanks and Best Regards

Dear Mr/Mrs Jungmi Thank you for choosing to stay with us recently and we are delighted to learn that you had enjoyed your stay. It is always our passion to ensure that our guests experience an excellent vacation and happy memories of their stay with us and we are so grateful for your nice comments. Once again, thank you and we hope to host you as our return guests in the very near future. Best regards,

Dear Hye Won, Thank you for choosing to stay with us recently and we are delighted to learn that you had enjoyed your stay. It is always our passion to ensure that our guests experience an excellent vacation and happy memories of their stay with us and we are so grateful for your nice comments. Once again, thank you and we hope to host you as our return guests in the very near future. Best regards

Dear Valued Customer, Thank you for choosing to stay with us recently and we are delighted to learn that you had enjoyed your stay. It is always our passion to ensure that our guests experience an excellent vacation and happy memories of their stay with us and we are so grateful for your nice comments. Once again, thank you and we hope to host you as our return guests in the very near future. Best regards, Hotel Manager

Warm greetings from Terracotta Hotel & Resort Đà Lạt! Thank you for choosing Terracotta resort for your recent holiday and for taking the time sharing your Terracotta experience with other travelers We are delighted to read your positive comments regarding your recent stay with us. We have shared your compliments to the entire team and your satisfaction really serves as great motivation to all of us. Once again, thank you for sharing your experience and we look forward to welcoming you again in the near future Warm regards,

Dear Valued guest, Thank you for taking the time to provide this feedback about your stay with us. We are sorry to hear that you did not have an enjoyable stay with us and that the levels of service and hospitality that you received during your stay were not to the levels that you would expect from a 4-star resort. Our aim is to exceed our guests expectations and We am sorry that on this occasion we have failed to do so. We have discussed the points that you have raised with the team and we will certainly be working to ensure that we improve our service delivery in these areas. Thanks and Best Regards.

Warm greetings from Terracotta Hotel & Resort Đà Lạt! Thank you for choosing Terracotta resort for your recent holiday and for taking the time sharing your Terracotta experience with other travelers We are delighted to read your positive comments regarding your recent stay with us. We have shared your compliments to the entire team and your satisfaction really serves as great motivation to all of us. Once again, thank you for sharing your experience and we look forward to welcoming you again in the near future Warm regards,

Warm greetings from Terracotta Hotel & Resort Đà Lạt! Thank you for choosing Terracotta resort for your recent holiday and for taking the time sharing your Terracotta experience with other travelers I am delighted to read your positive comments regarding your recent stay with us. I have shared your compliments to the entire team and your satisfaction really serves as great motivation to all of us. Once again, thank you for sharing your experience and we look forward to welcoming you again in the near future Warm regards, Hotel Manager

Warm greetings from Terracotta Hotel & Resort Đà Lạt! Thank you for choosing Terracotta resort for your recent holiday and for taking the time sharing your Terracotta experience with other travelers I am delighted to read your positive comments regarding your recent stay with us. I have shared your compliments to the entire team and your satisfaction really serves as great motivation to all of us. Once again, thank you for sharing your experience and we look forward to welcoming you again in the near future Warm regards, Hotel Manager

Warm greetings from Terracotta Hotel & Resort Đà Lạt! Thank you for choosing Terracotta Hotel & Resort for your recent holiday and for taking the time sharing your experience with other travelers. It is with disappointment that I read about your experience during your stay with us. The delay in service that you experienced is by no means the standard that we are determined to provide. As much as apology will not change the outcome of your experience, I do extend it to you with sincerity. Once again, we thank you and we apologize for the inconvenient caused. Feedback like yours helps us to improve the services and products we deliver, bringing us closer to where we want to be I hope that we get the chance to have you stay with us again. Once again, thank you for sharing your experience and we look forward to welcoming you again in the near future Warm regards, Hotel Manager

친애하는 선생님 / 부인, 우리와 함께 예약 주셔서 대단히 감사합니다! 우리는 우리의 손님이 머무는 동안 만족을 느낀다 매우 행복하다. 우리는 정말 우리의 리조트로 다시 당신을 환영 할 수 있기를 바랍니다. 친애하는.