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"The warm hospitality of staff impressed us "

"THE BEST HOTEL TO STAY outstanding staff, good breakfast (has all the nutrients elements of protein, vegetables, fruits and carbs !) Room super clean, big and all the amenities needed. Everything went amazingly well, clear and fast communication with the hotel staff. I had a fantastic stay and got an incredible help to organize my tour to cat Ba and Halong Bay I highly recommend it and will definitely stay again next time in Hanoi "

"Room was large and clean, the staff were very polite."

"The staff greeted me with genuine warmth and professionalism, making check‑in effortless and welcoming. Every interaction throughout my stay felt thoughtful and attentive, as if the team truly cared about creating a memorable experience. What truly sets this hotel apart is the atmosphere: calm, refined, and welcoming. It strikes the perfect balance between luxury and comfort."

"Good "

"Jim and the staff was increíble friendly and helpful during our stay. They help us to book everything we need and provides us with professional advise. They were above and beyond. We forgot a power bank in the hotel and they drove to the train station to give it to us "

"We had a perfect stay at Hanoi Royal Palace hotel. All stuff people are very polite and willing to help a lot. We've interacted mostly with Jimmi and he was very supportive with all our needs, from recommendation of what to see and transportation bookings. Perfect location, near to lots of places were to eat very good and sightseeings. Rooms are cleaned every day. We strongly recommend this hotel! "

"Good"

"Lovely staff, polite and courteous. Room was clean to a high standard Central and location is right next to the beach "