The photos are photoshopped to quite an extent. It was not that bright and pleasant. It was summer but the entire property always shows a somehow greyish tone. The first room we checked into smelled very strongly of smoke.
The disappointing part was mostly the staff. They are friendly and helpful, but they are also quite confused. Because our stay contained several bookings, we asked them to check as soon as we arrived. They said they'd check. The next day another receptionist who didn't know the situation said she'd check. This went on for 3 days.
On the day we were actually going to switch to another booking, they couldn't find one of the bookings and said they only had one room, others fully booked. They showed me their Gmail account, typed in the booking number in question and said there was no email. Actually, I found that two emails came up in the search, each containing 2 bookings, but they only saw the first one. This was the first disappointment.
Second, my room was on the first floor, but the cleaning staff left my balcony door unlocked for two days in a row.
Third, when I checked out, the housekeeping staff said that I drank 2 bottles of water and 2 bottles of beer. There were only two cans of coke in the fridge when I checked in. Obviously the housekeepers never bothered to replenish or check after the previous check-out.
Lastly, one night, the ceiling of my colleague's room started dripping water...Not amazing experience. There is potential for improvement.
