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컴포트 스위트 맥키니 - 앨런 여행 후기

2.5 out of 5
컴포트 스위트 맥키니 - 앨런
1590 N Central Expy, McKinney, TX

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 698개 이용 후기 중 267개" "
평점 8 - 좋아요. 698개 이용 후기 중 216개" "
평점 6 - 괜찮아요. 698개 이용 후기 중 94개" "
평점 4 - 별로예요. 698개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 698개 이용 후기 중 59개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

Dorothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall very clean which was very nice, without leaving too big of a hole in my pocketbook. Would stay there again.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Dorothy,Thank you for your review and for choosing to stay with us. We're glad to hear that you found our hotel very clean and reasonably priced. Your feedback is important to us, and we're delighted that you would consider staying with us again. If there's anything specific you think we can improve on to earn that extra star next time, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

6/10 - 괜찮아요

Kay

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Elevator was broken!
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 6일
Dear Kay,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the broken elevator during your stay. Rest assured, our team is working diligently to resolve this issue promptly. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Landy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Elevators are broke which was kinda an issue when in town for baseball tournament with longs of equipment , our floor had a very overwhelming scent of pot but seemed to be temporary, beds and room were good, BUT word of warning if planning on using pull put bed, its not really a bed its a black mat that is not comfortable at all, they dont provide sheets for.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Landy,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the broken elevators and the temporary overwhelming scent on your floor. Your comments about the pull-out bed are noted, and we will look into improving the comfort and providing sheets for that option. We appreciate your understanding and hope that overall, you had a good experience with us. If there's anything else we can do to improve your stay or if you have any other comments, please let us know. We value your feedback and hope to welcome you back in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Maxie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Attendants on duty were polite and informative. The lady in the breakfast area did a fantastic job helping the customers as necessary and the food was tasty. It made my stay great. I'd definitely recommend that location.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Maxie,Thank you for your wonderful review! We're delighted to hear that our attendants were polite and informative and that our breakfast area staff provided fantastic service. We're thrilled that you enjoyed the tasty food and that your stay was made great. We appreciate your recommendation and hope to welcome you back soon!Sincerely, Hotel Manager

6/10 - 괜찮아요

Danny

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
1) Ice machine not working 3rd floor 2) People drinking beer and smoking dope right in front of hotel 👎! 3) security lock on 319 door broke
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 17일
Dear Danny,We apologize for the inconvenience you experienced during your stay. Rest assured, we'll address these issues promptly to ensure a better experience for our guests. Thank you for bringing them to our attention.Sincerely, Hotel Manager

8/10 - 좋아요

Donia

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Guest,Thank you for taking the time to leave a review. We are pleased to see that your experience was generally positive. Your feedback is valuable to us. If there are specific aspects you enjoyed or areas where we can enhance your stay in the future, please let us know. We appreciate your support and hope to welcome you back for an even more enjoyable stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

Damon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and room's were clean
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Damon,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you had a great experience with our staff and that you found your room clean. Providing excellent service and cleanliness are top priorities for us, and we're delighted that we could meet your expectations. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

2/10 - 너무 별로예요

David

출장 여행
별로예요: 직원 및 서비스
Noisy location
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 25일
Dear David,We are truly sorry for the subpar experience you had during your stay. Your feedback is crucial, and we apologize for any inconveniences you encountered. We will investigate the issues you've mentioned and work towards making necessary improvements. If there are specific details you'd like to share or if there's anything we can do to address your concerns, please let us know. We value your input and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Lindsey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location for quick dining options on this business trip. Best moderate prices hotel we have been to this far.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 25일
Dear Lindsey,Thank you for your positive review! We are thrilled to hear that our hotel's location and pricing met your expectations during your business trip. Your satisfaction is important to us, and we appreciate you taking the time to share your feedback. If there's anything specific you enjoyed or any areas where we can further enhance your experience, feel free to let us know. We look forward to welcoming you back for another great stay.Sincerely,Hotel Manager

4/10 - 별로예요

Amy

출장 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Only lukewarm water in the shower, rude staff.
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 17일
Dear Guest,We sincerely apologize for the inconveniences you faced during your stay. Your feedback is crucial to us, and we regret that the water temperature and staff behavior did not meet your expectations. We take such matters seriously and will investigate the issues to ensure they are addressed promptly. Please know that your comments are valuable, and we appreciate the opportunity to improve. If you have further details or concerns, please contact our management directly so that we can better understand and address the specific issues you encountered.Sincerely,Hotel Manager

6/10 - 괜찮아요

LaToya

단체 여행
The manager said the building was getting remolded told me they have new furniture. But the tubs was filthy she moved me to another room tub still dirty. I think they need to replace tubs and toilets! So disgusting
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear Guest,I sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the cleanliness issues with the tubs and toilets. This is not reflective of our usual standards, and I understand how it impacted your stay. Your feedback is crucial, and we will address these concerns immediately to ensure a more pleasant experience for our guests. If there's anything more we can do to rectify the situation, please contact our management team directly. We appreciate your understanding and the opportunity to make amends.Sincerely,Hotel Manager

4/10 - 별로예요

Rachel

가족 여행
별로예요: 청결 상태, 직원 및 서비스
I booked a king suite with a whirlpool through Expedia. The whirlpool pool was the deciding factor for me to spend extra for this hotel & room instead of one of the more affordable hotels on the same block. Since I was booking it for that same evening I selected the non-refundable option. We eagerly anticipated the whirlpool all day. That evening we checked in. There was a bit of a language barrier between me and the guy that checked us in but ultimately he gave us a key & we were good to go. We get all they way up to our room and there is not whirlpool. In fact, the room looked completely different. I checked my booking & made sure I ordered what I thought I did. Then we went back downstairs to show them our reservation & let them know of the mistake. By that time a lady was working the counter. She first told us that they couldn't give us the room we booked because it was under renovations.Then she said it was an "accessible" only so we couldn't have it. Then just flat said it ws not available. In asking her why we weren't told that at book in she basically told us to either take it or we could leave. When I asked her if we could get a refund since the room we booked was unable she said nope. Because we had booked it under non-refundable. I asked why they would allow an unavailable room to be booked and she said its because Expedia cant see that its not available. Ultimately it felt like a bait & switch scam. Added bonus, the bathtub was filthy. Pics on my Googl
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear Guest,I'm truly sorry for the inconvenience and frustration you experienced during your stay. This is certainly not the level of service we strive to provide. It's regrettable that there was a mix-up with your reservation and the unavailability of the whirlpool room. We apologize for any miscommunication and the condition of the bathtub. Your feedback is valuable, and we will address these issues to prevent similar occurrences in the future. If there's anything more we can do to rectify the situation, please contact our management team directly. We appreciate your understanding and the opportunity to make amends.Sincerely,Hotel Manager

10/10 - 훌륭해요

Laurel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff at a place I stay often. Yudith at the front desk is extremely knowledgable, helpful and accommodating. The rooms are spacious and the beds are comfy. Cheryl, the friendly breakfast attendant, does a great job and is nice to chat with.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Valued Guest,Thank you for taking the time to share your positive experience with our hotel and recognizing the efforts of our staff members, Yudith and Cheryl. We're thrilled to know that our team's knowledge, helpfulness, and friendliness have contributed to making your stays enjoyable. Your feedback is truly appreciated, and we look forward to continuing to provide you with excellent service during your future visits.Sincerely,Hotel Management

10/10 - 훌륭해요

Elena

2023년 12월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 28일
Dear Gregory,Thank you for your positive review! We're delighted to hear that you found our hotel very clean, and you enjoyed the breakfast, especially the waffle maker. Your feedback is valuable, and we appreciate you taking the time to share your experience. If there's anything more you'd like to share or if you have specific details, please feel free to reach out directly.We look forward to providing you with another excellent experience on your next visit.Sincerely,Hotel Manager

10/10 - 훌륭해요

Veronica

2023년 12월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 17일
Dear Guest,Thank you for taking the time to provide us with your positive feedback. We are delighted to hear that you had a wonderful experience during your stay. Our team strives to provide excellent service, and your satisfaction is our top priority. If you have any specific comments or suggestions on how we can make your next stay even better, please feel free to share. We look forward to welcoming you back for another outstanding visit.Sincerely,Hotel Manager

10/10 - 훌륭해요

Cathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
TV only had one channel so they moved us to another room immediately. Everything in mew room was good. Front office was very helpful
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that our team promptly addressed the issue with the TV and that you found the new room to be satisfactory. Our goal is to ensure a comfortable stay for all our guests, and we appreciate your understanding. If there's anything else we can do to enhance your stay, please feel free to let us know.Sincerely,Hotel Manager

2/10 - 너무 별로예요

REBECCA

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 6일
Dear REBECCA,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

6/10 - 괜찮아요

Judith

연인과의 여행
We have stayed in the Comfort Inn for many years when we came to McKinney to visit relatives. Glad to see that it finally is getting renovated. That being said, the hotel has good beds in rather large rooms. Hopefully everything will be upgraded and spiffed up. Front desk people are very quiet with people. One staff person tried to help us with the printer which we are grateful for. Maybe a little more overt hospitality would be good. The breakfast needs help, maybe some fruit added. We love the walkability of the area and the Kroger's and restaurants nearby. However homeless people are sometimes in the surrounding area which the hotel has nothing to do with. Overall, the Comfort Inns is like an old shoe-comfortable and well worn. Hopefully the renovation will make it a little more up with the times and provide a more upscale environment.
2023년 10월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 25일
Dear Guest,We appreciate your loyal patronage at Comfort Inn in McKinney and your thoughtful feedback. We're glad to hear that renovations are underway, and we're committed to enhancing the guest experience. We take your comments to heart and will work on improving various aspects, including the breakfast options and overall hospitality.Thank you for highlighting the convenient location, and please rest assured that we'll continue striving to make your future stays even better as we complete our renovations.Sincerely,Hotel Manager

2/10 - 너무 별로예요

MANOAH

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty. Old. Paint falling off walls. Smells
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 25일
Dear Guest,We're sorry to hear that you had a disappointing experience during your stay. If you could provide more specific feedback about your issues, we'd appreciate it. This will help us understand and address any problems to improve our service.Sincerely,Hotel Manager

4/10 - 별로예요

Niki

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property in need of renovation. Worn-out sheets - no elastic. Carpet extremely worn. Bathtub stained - looked dirty.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Guest,Thank you for taking the time to provide feedback on your recent stay. We appreciate your input, and we're sorry to hear that you found some aspects of the property in need of renovation. We take your comments seriously, and we will address these issues to improve our guests' experience. If you choose to stay with us in the future, we hope to provide you with an enhanced and more comfortable experience.Sincerely,Hotel Manager

10/10 - 훌륭해요

Candace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property will be back
2023년 10월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 20일
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at our property. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit. If you have any specific suggestions or comments to make your next stay even better, please don't hesitate to let us know.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Eileen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean and comfortable. The front desk clerk was friendly and helpful. What I didn’t like was the smoke alarm chirping loudly every 10 seconds starting around midnight. I have called atleast 5 times asking for the manager and leaving messages for a call back. After 3 weeks with no response, I had no choice but to leave a review.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Guest,We apologize for the inconvenience you experienced during your stay, particularly with the smoke alarm issue. Your feedback is essential to us, and we're sorry that our response was not prompt. We will investigate this matter to ensure it doesn't happen again in the future. We appreciate your understanding, and we hope you'll consider staying with us again in the future, providing you with a more pleasant experience.Sincerely,Hotel Manager

4/10 - 별로예요

Kelly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rundown, Dirty and trying to hide it.
Hotel is very run down and not clean. The lobby smells overwhelming with Scented Spray, so I was glad our room wasn't on the first floor. Our bathtub was dirty and drain plug didn't stay open. Ceiling exhaust vent was falling off the ceiling. The outlets and lamp at the desk didn't work, including the wall outlet behind it. Our comforter had several large tears in it that were being covered up by the white bedspread sheet. Lamp shade was broken. Room felt damp and smelt like mildew. I tried calling the front desk to complain about the room, but got no answer. So I went downstairs and told the front desk attendant that there were things wrong with our room, but didn't feel that I needed to switch rooms since we had already unpacked everything. I was pretty sure another room at this place wouldn't be any better. I provided a list of items that were wrong and she said she would give it to you manager. We got no response from the manager or maintenance. We checked out 2 days later and I requested that we received a discounted rate due to all the issues. Management didn't come to the lobby and just told the attendant they had to call customer service to see if they could refund any of the charge. I walked out after getting so frustrated with the front desk person. Ended up with only $50 refund for our 3 night stay and the attendant telling me that we should have just switched rooms. Hotel is not worth the price. Could have stayed at a Motel 6 for half the price.
broken lamp shade
tub has dirty and scum build up.  Drain plug wouldn't stay open
bathroom exhaust wasn't fully attached to the ceiling
large tears in our bed comforter
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 18일
Dear Guest,We're truly sorry to hear about your disappointing experience during your stay at our hotel. Please accept our sincere apologies for the issues you encountered in your room. This is not the standard of service and quality we strive to provide to our guests.Your feedback is essential, and we have shared your comments with our management team to address the maintenance and cleanliness issues promptly. We also apologize for the inconvenience you faced when trying to communicate with our staff.We appreciate your patience and understanding and thank you for bringing these concerns to our attention. We hope you might consider giving us another chance in the future to provide you with a much-improved experience.Sincerely,Hotel Manager

10/10 - 훌륭해요

Silsa

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good stay staff very friendly
2023년 10월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 15일
Dear Silsa,Thank you for taking the time to leave a positive review of your stay. We're pleased to hear that our staff was friendly and that you had a good experience at our hotel. If you have any additional feedback or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Sydney

2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Guest,We're truly sorry to hear about your disappointing experience. Your feedback is valuable to us, and we'd like to learn more about what went wrong during your stay to ensure we can improve our services. Please feel free to share any specific concerns you had so that we can address them. We aim to provide a better experience for all our guests and hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Todd

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 9일
Dear Guest,We apologize for the disappointment you experienced during your stay. Your feedback is important to us, and we would like to learn more about your specific concerns to address them properly. If you could provide additional details or contact our management directly, it would be greatly appreciated. We strive to provide the best possible experience for all our guests and will work to make improvements based on your feedback.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Zane

2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 25일
Dear Guest,We're deeply sorry to learn about your unsatisfactory experience at our hotel. We value your feedback and would appreciate more details about your stay so we can address the issues you encountered and make improvements.Sincerely,Hotel Manager

6/10 - 괜찮아요

Robert

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 9월 25일
Dear Robert,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff went out of their way to make us comfortable
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 18일
Dear Guest,Thank you for taking the time to share your positive feedback. We're delighted to hear that our staff's efforts to make your stay comfortable were appreciated. We strive to provide excellent service to all our guests, and your kind words motivate us to continue delivering exceptional experiences. We hope to welcome you back in the future for another enjoyable stay.Sincerely,Hotel Manager

8/10 - 좋아요

Arthur

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice. Quiet convenient hotel
답변 제공: Hotel Manager 님, 2023년 8월 10일
Dear Arthur,Thank you for your positive feedback! We're glad you had a nice and quiet stay at our hotel. We appreciate your support!Sincerely, Hotel Manager

10/10 - 훌륭해요

Anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location. Went for a baseball tournament. Staff was great! Breakfast was outstanding. Very impressed.
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 26일
Dear Anna, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Location was a bit run down Homeless people in parking lot Scared for my wife’s security Staff was nice Some people we were staying with had their doors left open when they returned for the day.
2023년 7월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 17일
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. We hope to see you again soon. Sincerely, Hotel Manager

8/10 - 좋아요

Shardae

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Okay
Great customer service. Thought it was clean for the most part until I found roaches in the bathroom, our final morning at the hotel. Had I noticed sooner I would have stayed elsewhere
2023년 6월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 5일
Dear Shardae,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

4/10 - 별로예요

Kristie

가족 여행
별로예요: 청결 상태
We were told after we were checked in at 9pm that the elevator was broken and our room was on the 3rd floor. There was no offer of assistance. The room was warm and musty when we opened the door. Lastly, and most disturbing was that it was dirty. Hair in the tub and corners of the bathroom. Marks on the comforters. Dust, etc.
2023년 6월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 24일
Dear Kristie,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

4/10 - 별로예요

robert

별로예요: 숙박 시설 상태 및 시설
My room smelled horrible. I thought maybe staff forgot to clean the bathroom or maybe it was just stale air but when I cranked the AC to get the air moving, I realized the smell was coming from the AC. It was 85° at night so sleeping without the AC was not an option. Maybe that room hadn’t been used in a while because the foul smell had permeated the pillow cases and bedding. I didn’t have high expectations for this place but I think it’s reasonable to expect a maintained AC unit and clean bedding.
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 13일
Dear robert,Thank you for the stay at our hotel. We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!SincerelyHotel Manager

8/10 - 좋아요

Ayaka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 13일
Dear Ayaka,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
Basic accommodations
The staff was friendly, and it was adequate for my needs. Great location, near food and shopping.
2023년 6월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 13일
Dear Guest, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that you liked our friendly staff's hospitality. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely,Hotel Manager

6/10 - 괜찮아요

Gladys

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Tub doesnt look like it gas been cleaned in months. Damage to wall in bathroom, ceiling leaking water in bed
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 6일
Dear GuestThank you for the stay at our hotel. We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!SincerelyHotel Manager

8/10 - 좋아요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall it was quite comfortable. The pull- out bed- sofa in the room was uncomfortable to sit on and the fabric on one side was old, worn, and stained. Breakfast was ok but nothing special… would have liked some oatmeal or bagel options.
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 2일
Dear Deborah,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. We will surely work on it. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 2일
Dear James,Thanks for choosing our hotel and giving an 8 out of 10 rating. We are thrilled to know you loved each and every aspect of your visit. It is really encouraging. Please accept our personal invitation to visit again with your family and friends. We're grateful for your feedback.SincerelyHotel Manager

2/10 - 너무 별로예요

Alyssa d

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pool was closed. Very noisy
2023년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 2일
Dear GuestThank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

4/10 - 별로예요

Kevin

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty and outdated. Cost too much too
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 23일
Dear Guest,Thank you for your feedback. We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

6/10 - 괜찮아요

greg w

연인과의 여행
Lots of stains on carpet and smells kind of odd,too much money for the room,couple of years ago this would of been a 80 dollar room
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 23일
Dear Guest,We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience.Sincerely,Hotel Manager

8/10 - 좋아요

Randy

연인과의 여행
좋아요: 직원 및 서비스
It was a nice hotel for the money, good breakfast.
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 5월 20일
Dear Randy, Thank you for your feedback. We are glad to note that you found our hotel breakfast and the price great. We focus each day on providing a memorable experience that creates a yearning to return and thrilled to know that we were successful during your stay. We look forward to seeing you back here soon!!! Sincerely, Hotel Manager

8/10 - 좋아요

Joseph

가족 여행
좋아요: 숙박 시설 상태 및 시설
We only were staying over night for a baseball tournament. We check in and go to our room to find someone sleeping in there, we had been given keys to someone else’s room. Which is pretty unnerving. We did get our room and all was well but I didn’t sleep well worrying about if someone else was going to be given keys to our room
답변 제공: Hotel Manager 님, 2023년 5월 17일
Dear Joseph,Thank you for your stay. We are glad to hear that overall your experience was positive. We are really sorry for the inconvenience caused to you as mentioned in your negative feedback. Your comment is serious, and we have passed it on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience.Sincerely,Hotel Manager

10/10 - 훌륭해요

Charlotte

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The people were friendly, and the room was clean. I’d recommend it to anybody else. Thank you.
2023년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 2일
Dear Charlotte,Thanks for your comments. I’m pleased that you would recommend this property and that you found our hotel to be a nice place to stay. I am glad that you found the staff to be pleasant and helpful. We appreciate the valuable time you spent in sharing your feedback. Thank you so much.SincerelyHotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wrong Room
The pictures of the booking indicated a in room jacuzzi and when we arrived that is not what was in the room and it smelled terrible.
2023년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 4월 25일
Dear Guest,Thank you for the stay at our hotel. We are disappointed to learn that your stay with us did not meet your expectations. Guest satisfaction for us is highly rewarding, so I am terribly sorry for your experience and the issues in your room. We will certainly take this opportunity to highlight the problems and resolve them. Please visit us again.SincerelyHotel Manager

10/10 - 훌륭해요

Erin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love staying here
2023년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 4월 13일
Dear Erin, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It’s great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us againSincerely, Hotel Manager

8/10 - 좋아요

John

2023년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 4월 13일
Dear John,Thanks for the stay at our hotel and giving an 8 out of 10 ratings. Your rating is very important to us. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn an 8 to 10 rating on your next stay.SincerelyHotel Manager

6/10 - 괜찮아요

Jeff

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and rooms are not the cleanest. The seating and carpet in the room had stains. Lighting wasn't that great. Carpet in the elevator and hallways was dirty and stained. Walls are thing, and you can hear voices from the adjacent rooms, but that seems to be the norm in hotels these days. Even though this is an economy hotel you would expect a bit more cleanliness.
2023년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 3월 28일
Dear Jeff,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. We will surely work on it. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager