Dear Lawrence, We sincerely appreciate your positive feedback. It brings us great joy to hear that your stay was pleasant and memorable. Your choice of Extended Stay America is valued, and we eagerly anticipate the opportunity to welcome you back whenever you are in the area.Sincerely,Hotel Management

Dear Guest, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Kerry, Thank you for being our guest. We are sorry for the behavior our team showed you on arrival. Our front desk is always available to help you, but we regret if it was not in your case. Further, we apologize for overlooking the cleanliness issues in your bathroom, and remarks are shared with the housekeeping and pest control team for further review and action. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Byron R, Thank you for your excellent review of our hotel. We are delighted to know that you enjoyed your time with us and that our proximity to the airport was perfect for your needs. It also warms our hearts to read that our clean rooms and hospitable staff added to your overall satisfaction. Our team works hard to exceed our guests' expectations and ensure a relaxing experience in comfortable, clean accommodations, so it's great to know our efforts have paid off. Reviews like yours make it all worthwhile, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Dear Jay, Thank you for choosing us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered due to our customer service. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Robert, Thank you for posting such kind comments about Extended Stay America, especially our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. We hope to have the pleasure of hosting you again soon.Sincerely,Hotel Management

Dear Osman, Thank you for sharing your feedback of your recent stay at our hotel. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Janee, Thank you for choosing our hotel during your recent visit to our area. We understand that the comfort of our guests is of utmost importance, and we apologize if the beds did not meet your expectations. Your feedback is valuable, and we will take it into consideration as we strive to improve our services. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear John, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a perfect stay, so we regret not providing you with one. We are sorry for the issues that impacted your time. Our front desk team is instructed to ensure they inform the guests about the policies at the check-in. We hope you will return to enjoy the outstanding service we typically provide.Sincerely,Hotel Management

Dear Daniel, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with our team to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Javier, We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment with excellent service when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

Dear james, Thank you for your excellent review! We're delighted to hear that our staff was friendly and helpful during your stay at Extended Stay America. It's great to know that you found your room clean and well-maintained. We appreciate your positive feedback and look forward to welcoming you back on your next visit!Sincerely,Hotel Management

Dear Guest, Thank you for staying with us and sharing your experience. We apologize for the issue you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We hope this was not too much of an inconvenience and did not take away from an otherwise great visit. Thank you for allowing us to be of service; we hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Dear Sage, Thank you for choosing Extended Stay America and for your excellent review. We are glad you enjoyed your stay and found us to be of great value. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your compliment to our entire team. We hope to be your hotel of choice anytime you visit Dallas.Sincerely,Hotel Management

Dear savon, We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. Safe travels!Sincerely,Hotel Management

Dear Tania, We are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Your concern has been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Carlos, thank you for your feedback. We hope you will accept our apologies for not having a confirmed reservation while you were here. We hope you will give us another chance to provide you with the exceptional service you deserve shortly.Sincerely,Hotel Management

Cheryl, thank you for choosing to stay at Extended Stay America. We are delighted to hear you liked the service provided by our staff and our location close to the airport was perfect for your needs. We will share your compliments with the team, especially Tiffany. We appreciate you being our guest and look forward to welcoming you back!  Sincerely, Hotel Management

Thank you for sharing your review of Extended Stay America. We are glad your stay with us was pleasant and also appreciate your nice rating. However, we are sorry for the issues you faced in your suite and the inconvenience this caused. It was our pleasure hosting you, and we look forward to making your next visit with us perfect. Sincerely, Hotel Management

Jamal, thank you for taking the time to post your feedback. We apologize for the issue you had with the lack of running water while here. We have addressed this concern, and we hope you will see this as the isolated incident that it was. We are also sorry that our front desk staff member did not make you aware of the problem at the time of check-in. We have shared this with our front desk team, and steps have been taken to ensure this is not repeated. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management