Thank you for taking the time to post a review. We are sorry if you felt that you were overcharged. Please feel free to reach out to our front desk as our staff will be happy to assist you further regarding the same. Thanks once more, and we hope to have an opportunity to host you again soon. Sincerely, Hotel Management

Dear Juan, Thank you for being our guest and for your excellent feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the area.Sincerely,Hotel Management

Dear Eun-Seung, We are sorry to learn that your stay with us did not meet your expectations. We strive to provide our guests with clean and comfortable accommodations, and we apologize if we fell short in this regard. Your feedback is invaluable to us, and we will work to address the issues you mentioned, including the smell in the room and towels, as well as the quality of the breakfast offerings. We hope you will give us another chance in the future to provide you with a better experience. Sincerely,Hotel Management

Dear Karoll melyssa, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations and apologize for any inconvenience you may have experienced while here with us. We never intend to disappoint a guest, and your feedback is very important to us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management

Dear JASON, Thank you for staying with us and sharing your feedback, with which we can improve. Please accept our apology for the television not working correctly and for any frustration and inconvenience this may have caused. Unfortunately, maintenance issues arise occasionally, and once identified, we work as quickly as possible to get everything fully operational. We regret that this was not your experience. We appreciate your understanding, and we hope you will choose to stay with us again.Sincerely,Hotel Management

Dear roger, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. If there's anything specific you'd like to address or provide more details about, please let us know so we can better understand and improve our services. We appreciate your input and hope to have another chance to serve you better.Sincerely,Hotel Management

Dear Jeremy, Thank you for leaving a review of your recent stay at Extended Stay America. We're sorry to hear that your experience was only "ok" and that we didn't fully meet your expectations. If you have any specific feedback about how we could have improved your stay, please don't hesitate to reach out to us. We value your feedback and hope to serve you in the future better.Sincerely,Hotel Management

Dear Sandra, We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please allow us to evaluate the situation to see what went wrong. If you made your reservations through a third-party, prepaid booking site, financial inquiries must be made through them, and we suggest you contact them directly. Meanwhile, if you need any assistance, please reach out to the hotel directly. We look forward to hearing from you.Sincerely,Hotel Management

Dear Joe, Thank you for sharing your excellent review of our hotel. We strive to provide comfortable accommodations and excellent customer service to every guest visiting our hotel. Therefore, knowing how our team members went out of their way to provide you with everything you needed is delightful. Our associates will be pleased to know that their efforts are recognized and appreciated, especially Tim. Thank you again for your warm compliments, and we look forward to your next visit to Extended Stay America. Sincerely,Hotel Management

Dear Joe, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit our city.Sincerely,Hotel Management

Gustavo, thank you for choosing us. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

Holly, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

Reginald, thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Amy. She is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope to see you again soon!   Sincerely, Hotel Management

Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely, Hotel Management

Margaret, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your well-appointed room comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you once more for recommending us to friends and family, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Christina, thank you for writing about your recent stay at Extended Stay America and for mentioning Nesha and the outstanding service she delivered while you were here. We always enjoy sharing great comments like yours with our team, so we will certainly pass this along to her. Thank you once more for taking time out of your day to post a review, and we hope that you will revisit soon! Sincerely, Hotel Management

Christopher, thank you for staying at our hotel and for taking the time to post a review.  We are truly sorry for the problems you encountered with your room. We are working to remedy the issues you mentioned so the next time your stay will be absolutely perfect. You are a valued customer and everything we do is aimed at providing you with an excellent experience. Please come back and see us again.   Sincerely, Hotel Management

Thank you for making the Extended Stay America your home away from home. It is wonderful to read that we were able to provide you with an outstanding stay once again. It means a lot that you choose to stay with us over all of the other hotels in the area. We hope to see you again soon. Sincerely, Hotel Management

Pablo, thank you for staying with us and for your gracious rating. However, we regret the inconvenience you had finding the entrance. We appreciate your feedback and hope to see you again soon on your next visit this way. Sincerely, Hotel Management

Crystal, thank you for evaluating your stay. We are glad you particularly liked our location and were overall pleased with your room. Meanwhile, your comments also indicate we have scope for improvements so we can exceed our guests’ expectations. We hope we have another opportunity to host you in the future. Sincerely, Hotel Management

Dre'Sha, thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management

Thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that our cordial service made for a pleasant experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management

Luciano, we are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management

We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we have alerted our maintenance team about the door, and they are fixing it immediately. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for your review. We are sorry for the odor you experienced in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smoke smell. Please give us another chance so we can make it up to you. Sincerely, Hotel Management

Elsa, thank you for sharing the specifics of your stay with us. We are sorry for the odor issue you encountered while you were here. We are working with our housekeeping staff to identify and resolve this problem immediately. We have taken notes of your observations of our property and will share it with our Brand leaders. We appreciate your business and hope we will have another occasion to meet your expectations. Sincerely, Hotel Management