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햄프턴 인 & 스위트 레거시 파크-프리스코 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 레거시 파크-프리스코
3199 Parkwood Blvd, Frisco, TX

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 521개" "
평점 8 - 좋아요. 1003개 이용 후기 중 268개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 92개" "
평점 4 - 별로예요. 1003개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 67개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A
2024년 5월에 1박 숙박함

4/10 - 별로예요

armin

출장 여행
별로예요: 청결 상태, 편의 시설/서비스
2/5
2024년 3월에 2박 숙박함

8/10 - 좋아요

Alberta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ac seemed like it had some mold starting in it.
2024년 4월에 1박 숙박함
답변 제공: The Hampton Inn Frisco Team 님, 2024년 4월 29일
Thank you for sharing your review and the team has already reviewed for any needed correction.

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt safe and secure at the Hampton. Staff was very courteous and helpful.
2024년 4월에 1박 숙박함
답변 제공: The Hampton Inn Frisco Team 님, 2024년 4월 29일
Thank you!

6/10 - 괜찮아요

Ahmad

2023년 12월에 2박 숙박함
답변 제공: The Hampton Inn Frisco Team 님, 2024년 3월 29일
Thank you for taking time to share your review. We are sorry we did not exceed your expectations, as is our goal.

6/10 - 괜찮아요

Madison

2024년 3월에 2박 숙박함
답변 제공: The Hampton Inn Frisco Team 님, 2024년 3월 26일
Thank you for taking time to share your review and we apologize that the stay was not excellent, as is our goal.

10/10 - 훌륭해요

Sonya 님, Temple

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and safe.
2024년 3월에 1박 숙박함
답변 제공: The Hampton Inn Frisco Team 님, 2024년 3월 26일
Thank you!!!!

6/10 - 괜찮아요

Ieshia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel is in a good area surrounded by everything. The staff are professional and understanding. My problem started when you see the water damage in some parts of the hotel, nothing bad but little spots in the bathroom itself. As well noticing the towels were still dirty, almost like a hot sauce stain. Lastly breakfast was supposed to start at 6am but didn’t start until 6:45am. I appreciate the staff being honest about the tardiness but that’s still unprofessional or atleast let your guest know and don’t put a sign stating the time. Overall the hotel is a nice getaway spot.
2024년 3월에 1박 숙박함
답변 제공: Fairfield Woodbridge Team 님, 2024년 3월 19일
We are very sorry we did not exceed expectations, as is our goal. Thank you for sharing the details of your experience so we can use them towards improvements.

2/10 - 너무 별로예요

Tonya

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our experience was horrible. They charged me for 2 nights then turned around and charged my finance. The next day the staff was banging on our door saying we were suppose to check out at 12 noon but we paid for 2 nights. Then later that evening another staff member came and opened our door while we were in there saying the notes stated we checked out. We will never book with Hampton again!!!!! We travel a lot and this experience has been the worst ever!!!!
답변 제공: Hampton Inn Frisco Team 님, 2024년 3월 19일
We are very sorry we did not exceed expectations, as is our goal. The details you have shared will be used towards any necessary corrections.

10/10 - 훌륭해요

April

The hotel is in a very nice quiet area. Very close to shopping center. The hotel was very clean. The staff was very polite and helpful.
2024년 3월에 2박 숙박함
답변 제공: Marriott Rochester Team 님, 2024년 3월 19일
We are so pleased you enjoyed your stay at the Marriott Rochester. We hope you will join us again in the future.

8/10 - 좋아요

Kaila

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Nice staff and walkable to shops
2024년 2월에 3박 숙박함
답변 제공: Marriott Rochester Team 님, 2024년 3월 19일
We are so pleased you enjoyed your visit.

2/10 - 너무 별로예요

Thomas

Not Family Friendly
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the staff was friendly, my room was clean and had lots of space, the bed was SO comfortable I wish I could have brought the mattress home with me.
2024년 2월에 2박 숙박함
답변 제공: The Hampton Inn Frisco Team 님, 2024년 3월 26일
We are so pleased you enjoyed your stay. Thank you for letting us know!

2/10 - 너무 별로예요

Brianne

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
While everything else about this hotel was excellent, our room shared a wall with the elevator shaft and we were kept up all night long with the noise from the motor. It was quieter inside the elevator.
2024년 2월에 1박 숙박함
답변 제공: The Hampton Inn Frisco Team 님, 2024년 3월 26일
Thank you for sharing the detail and we will use this feedback to determine how this can be improved. We are very sorry this was so disruptive.

6/10 - 괜찮아요

Bobbi

좋아요: 청결 상태
They didn’t have milk available for breakfast. The faucet in my daughters room was not I sealed properly and it flew out when the water was turned on.
2024년 1월에 1박 숙박함
답변 제공: The Hampton Inn Frisco Team 님, 2024년 3월 26일
Thank you for sharing details as this should not have happened. Your feedback is being used towards corrections.

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Staff was great!!! We had such a nice, enjoyable experience staying at this facility. Very Clean!!!
2024년 1월에 3박 숙박함
답변 제공: The Hampton Inn Frisco Team 님, 2024년 3월 26일
Thank you!!!

2/10 - 너무 별로예요

Katie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

8/10 - 좋아요

LATERRA

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

별로예요: 직원 및 서비스
The hotel was pretty nice and clean. The front desk service were courteous and nice. Breakfast was good! The ladies servicing the breakfast were so sweet. The only complaint I have is on my hotel reservation I requested extra towels. There were no extra towels in the room. Also called the front desk to request some. They said they would call us when laundry was done for extra towels. Not one call was made to let us know.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

racquel

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Looks were definitely deceiving
On first glance, my room was neat & clean however after further assessment, I was very disappointed. There was water damage with a hole in the plaster on the ceiling above my bed. The AC vent had so much dust accumulated that I believe was responsible for a lot of my coughing and congestion throughout the night. The touch buttons on the Microwave would not respond thus I could not use it until I discovered if I climb up on the entertainment center and reach behind the console to unplug and plug it back in, the microwave would then turn on. But only for that session so I had to do that each and every time I wanted to heat something up. The mattress was very uncomfortable and the pillows flat. The next morning I noticed two brown stains on the comforter that I had just slept under. Initially it was hidden by the comforter cover that had slipped down during the night and I was able to see the disgusting filth of the actual comforter. Even though the breakfast was complementary, it was horrible. From the wet scrambled eggs, to the cereal displayed however no milk was available. The biscuits and gravy were decent however the batter for the self made waffles was bland and tasted like rubbery cardboard. The positives were that it was in a very nice area with a lot of eateries and places to shop and the front desk host was pleasant.
Water damage on ceiling
Dusty AC vents
Strange half broken door handle on door that separates my room from the neighboring room
Stains on comforter
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Josh

출장 여행
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Liliana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Best Comfort Inn I have stayed so far. Exceptional service.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

CHRISTYN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Eduardo

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We couldn’t sleep on the 3 nights we stayed there at room 208. Loud and horrible noise (above 90 dB). Called to the lobby to report and change room. Attendant told us all rooms ending on 8 (108, 208, etc) that are next to the elevator will be the same and that they are sold out. Never ever we had experience a situation like this.
2024년 1월에 3박 숙박함
답변 제공: xx 님, 2024년 1월 15일
Good morning,We are sorry that you experience the elevator noise during your stay. On sold out nights it is very hard to not place anyone near the elevator and also switching someone room type.

6/10 - 괜찮아요

ward

2024년 1월에 3박 숙박함

4/10 - 별로예요

Vytautas 님, Kent

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is okay, except room service. Stayed 6 nights and had NO room service at all. No fresh towels, no trash pick up, nothing at all.
2023년 12월에 6박 숙박함

10/10 - 훌륭해요

Emily

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Ahmed N

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Simona

2023년 12월에 4박 숙박함
답변 제공: xx 님, 2024년 1월 15일
Thank you for your rating

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Karla

2023년 11월에 1박 숙박함
답변 제공: xx 님, 2024년 1월 15일
Thank you for the rating

10/10 - 훌륭해요

katrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was near by my destination. Clean and easy access. My only complaint was the air conditioner in the room sounded like it would let off steam every so often and would wake me up.
2023년 12월에 1박 숙박함

8/10 - 좋아요

jerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Okay place
The walls a paper thin. Kept hearing noise from the other room and hall ways. The rooms are decent but nothing special
2023년 12월에 1박 숙박함

8/10 - 좋아요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We liked the hotel, it had nice rooms, a good location, and free breakfast.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Gladys

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was super friendly everyone was really nice.
2023년 12월에 3박 숙박함

4/10 - 별로예요

Shannon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel definitely was not my cup of tea from checking in went really really fast actually too fast and I know most people love a quick check in, but I have scoliosis and I asked the check-in lady if they had a room closer to the elevator and before I can even ask anything else She was already done. I was already in pain and had a broken tooth, so I really didn’t feel like going back-and-forth with her. Even if my room was prepaid, I wouldn’t mind paying a fee or whatever I needed to do to be more accommodating to my need she seemed like she was sick so she should have went home until she felt better , once I got into my room, it wasn’t the best , but within five minutes I already was already tired and I had to go downstairs and get more covers because mines were dirty !!! Shower paint was falling apart. There was a dresser drawer that was broken and completely fell off during our stay. Luckily, we wasn’t charged because I did let them know… they say the hotel was newly renovated, I guess newly renovated to hotels just me slapping on some paint and calling it a day didn’t look too good to me. Bathroom stink was stopped up toilet it made a weird noise and it just overall wasn’t a good experience for my money .
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Celia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff was very nice, hotel was clean and uodated. Bed wasn't very comfortably but room waa spacious pretty clean
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Kareem

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Outdated and Cold
Staff was very friendly, I loved them. The Hotel is outdated and cold with no light in the room though.
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Javed

출장 여행, 가족 여행
Bedding was not cleaned and had stains. Pillows were small (square) and uncomfortable ( no option to add pic). Breakfast was average, have had better BF at other properties. Location is nice and convenient to our area of interest.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Michelle

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
There was blood on the duvet but they replaced it immediately.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Rosa

2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
All is perfect.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very clean staff very helpful friendly. Very quiet and comfortable
2023년 11월에 3박 숙박함

8/10 - 좋아요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Delry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The water was cold when I took a bath. I had it on hot. It took awhile for it to get warm after I let all cold water out.The lady checkinG us in was nice. The muffins were good.The bananas were green. Ran out of dark roast coffee. We have stayed here many times. Thank you for being there on Thanksgiving.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Janet

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel!
2023년 11월에 1박 숙박함

8/10 - 좋아요

Sheryl

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함