레스토랑

포 포인츠 바이 쉐라톤 댈러스 알링턴 엔터테인먼트 디스트릭트 여행 후기

3 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 536개" "
평점 8 - 좋아요. 1001개 이용 후기 중 227개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 92개" "
평점 4 - 별로예요. 1001개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 99개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함
답변 제공: Courtney 님, 2021년 4월 15일
Thanks for the awesome review. We hope to see you again in the future.

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was aesthetically pleasing and very comfortable. Thank you so much!
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Juanito

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
A walking distance to the sporting events location . With a shuttle services.
2024년 4월에 2박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 4월 18일
Hi Juanito, Thank you for your review. We are glad you were able to utilize the Arlington Trolley services for your sporting event. We hope to welcome you again soon!

8/10 - 좋아요

Vonda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very friendly. Room was nice. The price was better than other hotels in the area. The decor was a bit different. The same exact pictures were above both of the beds.
2024년 4월에 2박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 4월 13일
Hello Vonda, Thank you for sharing your feedback with us! We're delighted to hear that you found our staff friendly, enjoyed your room, and appreciated our competitive pricing. We take note of your comments regarding the decor and will certainly consider ways to enhance it for future guests. We apologize for any inconvenience regarding the identical pictures above the beds and will address this to ensure a more diverse decor. We hope to have the opportunity to welcome you back for an even better experience in the future!

8/10 - 좋아요

Francine 님, Fountain Hills

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was in Arlington, midway between Dallas and Fort Worth, so we could easily visit both. Also, we were able to walk to Globe Life Stadium to take in a Ranger's game. Our room was nice, separated a living room and a bedroom. Although there was an on-site restaurant with limited hours, breakfast was not complimentary like many other hotel chains.
2024년 4월에 2박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 4월 12일
Hello Francine, thank you for sharing your experience with us! We're delighted to hear that you enjoyed our convenient location and the ease of access to the Globe Life Stadium. It's great to know that you found your room comfortable and appreciated the separate living room and bedroom layout. We'll take note of your feedback regarding our on-site restaurant hours and breakfast offerings for future improvements. We hope to welcome you back again soon!

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Iron was stained. Bar was out of stock
2024년 4월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 4월 12일
Hello Robert, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We'll address the issue with the stained iron and ensure it's promptly replaced. Additionally, we'll work to improve our stock levels at the bar to better meet our guests' needs. Thank you for bringing these matters to our attention.

8/10 - 좋아요

Christyl

좋아요: 청결 상태
Overall good. Downside-Pool was closed and it’s no shuttle service to the airport.
2024년 4월에 2박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 4월 12일
Hello Christyl, thank you for you feedback. We are glad to hear you had a overall good stay. Thank you for staying with us we hope to welcome you again soon.

8/10 - 좋아요

Anne-Marie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Weird for an hotel of this price to not offering room service (only on demand but even after we demanded it, still not done. We had to asked a second time (bynluck, we pass by our room in the afternoon. Otherwise, we would not have got it. A part from that, it was ok. Rhe shittle for the baseball ge was practical)
2024년 4월에 2박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 4월 12일
Hi Anne-Marie, thank you for your feedback. We apologize for the inconvenience regarding the room service delay. We'll address this issue with our team to ensure better service in the future. We're glad you found the shuttle service convenient and hope you enjoyed the rest of your stay. We appreciate your input.

2/10 - 너무 별로예요

Dzianis

No rooms available
2024년 4월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 4월 9일
Hi Dzianis, Thank you for your rating. We appreciate your feedback and would like to learn more about your experience. If you have any specific comments or suggestions to share, please feel free to do so. Your input is important to us, and we aim to make improvements based on your feedback. We hope to have the opportunity to better serve you in the future.

4/10 - 별로예요

Thomas

별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 4월 9일
Hi Thomas, Thank you for taking the time to leave a review. We hope to have the opportunity to serve you even better in the future. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. Your input is valuable to us.

6/10 - 괜찮아요

Beau

단체 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible lighting in the rooms with very poor lay out of the hotel in general. Body wash and shampoo were very cheap and smelt bad.
2024년 4월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 4월 9일
Hi Beau, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the lighting in the rooms and the layout of our hotel. Your comments are invaluable to us as we continuously strive to improve our guests' experiences. We genuinely appreciate your honest feedback, as it helps us understand where we need to focus our efforts to enhance the overall guest experience. We hope you will consider giving us another opportunity to exceed your expectations during your next visit.

2/10 - 너무 별로예요

Chris

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Alexia, Front Office Manager 님, 2024년 4월 9일
Hi Chris, Thank you for taking the time to leave a review. We hope to have the opportunity to serve you even better in the future. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. Your input is valuable to us.

10/10 - 훌륭해요

Ellen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 4월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 4월 4일
Hello Ellen, Thank you for taking the time to provide feedback about your stay with us. We are glad to hear you had a positive experience and hope to welcome you again for another great stay!

8/10 - 좋아요

Rajwinder 님, Citrus Heights

It was pleasant stay, but property is old, it needs renovation.
2024년 3월에 2박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 4월 4일
Hi Rajwinder, Thank you for your feedback! We're glad to hear you had a good experience overall. We apologize for any inconvenience regarding the pool closure and appreciate your understanding. We'll strive to ensure all amenities are available for your next visit. We hope to welcome you back soon!

8/10 - 좋아요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The stay was nice and quiet. Very clean. The staff was nice.
2024년 3월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 4월 4일
Hi Tiffany, We're delighted to hear that you enjoyed your stay with us and that our quiet atmosphere, cleanliness, and friendly staff contributed to a positive experience. Your kind words serve as encouragement to our team to maintain our high standards of service. We look forward to welcoming you back for another enjoyable stay soon!

2/10 - 너무 별로예요

Karltrell

별로예요: 숙박 시설 상태 및 시설
It’s bed bugs covers stink staff poorly trained
2024년 3월에 2박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 3월 31일
Thank you for sharing your feedback with us. We take reports of bed bugs very seriously, and I want to assure you that we have conducted a thorough inspection of our facilities and found no evidence of bed bugs. We apologize if your experience did not meet your expectations, and we will address your concerns about staff training to ensure a better experience for our guests in the future.

10/10 - 훌륭해요

Dylan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 5박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 3월 27일
Hi Dylan, Thank you for taking the time to leave a review. We are glad to see you had a great experience here with us. We hope to welcome you again for another 5/5 stay!

8/10 - 좋아요

Bryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for 5 nights, staff was friendly, was clean. I did ask for the room to get serviced. It didn’t the day I asked, but it did the next day. Overall it’s good for when you’re out and about and just using it for sleep like we did.
2024년 3월에 5박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 3월 30일
Hi Bryan, Thank you for sharing your experience! We're delighted to hear that you found our staff friendly and our hotel clean during your five-night stay. We apologize for any inconvenience regarding the delay in servicing your room, but we're glad to hear that it was taken care of promptly the following day. We appreciate your feedback and hope to welcome you back for another comfortable stay soon!

10/10 - 훌륭해요

Gabriela

가족 여행
좋아요: 편의 시설/서비스
The staff was really friendly and the room was exceptional.
2024년 3월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 3월 27일
Hello Gabriela, Thank you for your review. We are elated to hear about your positive experience with our staff and your exceptional room. We look forward to welcoming you again soon!

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean room. Comfy beds
2024년 3월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 3월 27일
Hello Lisa, We appreciate you taking the time to write a review. We are happy to hear you had a nice, clean stay and enjoyed our comfortable beds. We hope to see you again soon!

10/10 - 훌륭해요

Sabrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and quiet, staff super helpful and friendly
2024년 3월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 3월 27일
Hello Sabrina, Thank you for taking the time to write a 5/5 review! We are glad you had a positive experience with our staff and were able to enjoy a clean, quiet atmosphere. We hope to welcome you again soon for another exceptional stay.

10/10 - 훌륭해요

Rafael

2024년 3월에 3박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 4월 13일
Hi Rafael, Thank you for taking the time to leave us a 5-star review! We appreciate your positive feedback and are thrilled to hear that you had a great experience during your stay. We hope to welcome you back again soon.

6/10 - 괜찮아요

Luis

2024년 3월에 3박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 3월 27일
Hi Luis, thank you for taking the time to leave a review. We appreciate your rating and hope to have the opportunity to serve you even better in the future. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. Your input is valuable to us.

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall nice
2024년 3월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 3월 15일
Hi Margaret, Thank you for taking the time to write a 5/5 review. We are so happy to hear you had a overall nice stay with us. We hope to welcome you again soon.

2/10 - 너무 별로예요

Andrew

별로예요: 청결 상태
As soon as i check in take a bath and ready to go to bed there was roaches flying around in my room i had to check out and leave and i didn't get back a refund
2024년 2월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 3월 15일
Hi Andrew, We apologize for the unpleasant experience you encountered during your stay. It's certainly not the standard we strive to uphold. Rest assured, we take issues like this very seriously and have addressed the matter with our housekeeping team to ensure it doesn't happen again. We appreciate you taking the time to provide feedback.

8/10 - 좋아요

William

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Smelly
2024년 3월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 3월 11일
Hi William, Thank you for your honest feedback. We hope to welcome you again soon.

10/10 - 훌륭해요

Frances

2024년 3월에 2박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 3월 30일
Hello Frances, Thank you for taking the time to leave us a review! We're thrilled to see that you had a flawless experience during your stay. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Tahlia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 2박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 3월 9일
Hi Talia, Thank you for taking the time to give us feedback about your recent stay with us. We hope to see you again soon for another 5/5 stay!

10/10 - 훌륭해요

April

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beds were comfortable, bar is closed on Sunday so we were sad about that. Would stay here again.
2024년 3월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 3월 4일
Hi April, Thank you for your 5/5 review! We apologize for the bar being closed Sunday. We are glad you were able to enjoy our comfortable beds. We look forward to welcoming you for another great stay.

10/10 - 훌륭해요

Alexandria

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was nice and the place was nice. Except they do not serve dinner but the bar is open.
2024년 2월에 7박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 2월 28일
Hi Alexandria, Thank you for taking the time to complete a review. We are glad to hear you had a nice experience during your stay. We hope to see you again soon!

10/10 - 훌륭해요

Stephanie 님, Redfield

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel, friendly staff and clean rooms.
2024년 2월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 2월 24일
Hi Stephanie, Thank you for writing a review. We are glad to hear you enjoyed your stay. We look forward to welcoming you again for another 5/5 experience.

10/10 - 훌륭해요

barney

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nica and friendly staff
2024년 2월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 2월 17일
Hi Barney, We appreciate you taking the time to share feedback about your stay with us. We are so glad to hear our staff was nice and friendly. We hope to see you again soon for another great stay!

10/10 - 훌륭해요

Karthik Nath

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good for the price
2024년 2월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 2월 14일
Hello Karthik, We're glad you found our hotel to be good value for the price. Thank you for the positive review! We hope to welcome you again soon.

8/10 - 좋아요

R

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My only complaint is that the rooms echo, which makes the noise from the hall seem louder than normal. The bed also creaked every time I made a move or got on and off. The shower head looked brand new and was the perfect water pressure! Fridge and tv were both very nice and working great. Will definitely stay again!
2024년 2월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 2월 9일
Hi R, Thank you for your review! We're thrilled to hear that you enjoyed many aspects of your stay, including the showerhead, water pressure, and amenities in the room. We apologize for any noise disturbances caused by echoing and the bed creaking. Your feedback is valuable, and we'll work to address these issues to ensure a more comfortable experience for your next stay. We look forward to welcoming you back!

8/10 - 좋아요

Dianna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good size room for the price. The proximity to Six Flags was great. Area felt safe compared to some of the other areas in Arlington.
2024년 2월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 2월 9일
Hello Dianna, Thank you for sharing your experience! We're delighted to hear that you enjoyed the size of your room and found our location convenient for visiting Six Flags. Ensuring our guests feel safe and comfortable is a top priority, and we're glad you felt secure during your stay. We appreciate your feedback and look forward to welcoming you back for another enjoyable visit to Arlington!

6/10 - 괜찮아요

Well

좋아요: 청결 상태, 직원 및 서비스
The window glass looked very dirty to look out of, and no good towel rack in bathroom. Despite being smoking free, there had been someone smoking in the room, verified by check-in staff.
2024년 2월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 2월 9일
Hello Well, Thank you for bringing these issues to our attention. We apologize for the cleanliness of the window glass and any inconvenience caused by the lack of a towel rack in the bathroom. Additionally, we take reports of smoking in our smoke-free rooms very seriously and will address this matter with our staff to prevent future occurrences. Your feedback is valuable to us, and we will work diligently to address these concerns to improve our guests' experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

2/10 - 너무 별로예요

Jesus

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 2월 2일
Hi Jesus, thank you for your rating. We appreciate your feedback and would like to learn more about your experience. If you have any specific comments or suggestions to share, please feel free to do so. Your input is important to us, and we aim to make improvements based on your feedback. We hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 2월 3일
Hello Andrew, Thank you for taking the time to leave us a 5-star rating! We're delighted to hear that you had a positive experience during your stay. If you ever have any feedback or suggestions for us, please don't hesitate to reach out. We hope to have the pleasure of hosting you again soon!

8/10 - 좋아요

Charles

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 2월 2일
Hi Charles, Thank you for taking the time to leave a review. We appreciate your rating and hope to have the opportunity to serve you even better in the future. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. Your input is valuable to us.

10/10 - 훌륭해요

Miranda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was honestly impressed for the cost this is a great hotel!!
답변 제공: Alexia, Front Office Manager 님, 2024년 1월 30일
Hi Miranda, Thank you for taking the time to share your feedback. We are elated to hear you were impressed with our hotel. We hope to welcome you again soon for another great stay!

8/10 - 좋아요

Jamel

2024년 1월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 3월 21일
HI Jamel, Thank you for taking the time to leave us a review! We appreciate your feedback and are glad to hear you had a satisfactory experience during your stay. If there's anything specific you think we could improve upon to earn that extra star next time, please don't hesitate to let us know. We hope to welcome you back soon!

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
loved it!
Very clean modern hotel
2024년 1월에 1박 숙박함
답변 제공: Alexia, Front Office Supervisor 님, 2024년 1월 25일
Hello Tiffany, We appreciate your perfect rating! It's fantastic to hear that you found our hotel clean and modern. We strive to provide a top-notch experience, and we hope to have the pleasure of hosting you again in the future. Thank you for your kind words!

10/10 - 훌륭해요

Kellie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hospitality and very clean atmosphere.
2024년 1월에 1박 숙박함
답변 제공: Alexia, Front Office Supervisor 님, 2024년 1월 24일
Hello Kellie, Thank you for the glowing review! We're thrilled you enjoyed our hospitality and the clean atmosphere. We hope to welcome you back soon for another great experience!

8/10 - 좋아요

Brandy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice
답변 제공: Alexia, Front Office Supervisor 님, 2024년 1월 25일
Hi Brandy! Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay. If there are any specific aspects you'd like us to know more about or if you have any suggestions for improvement, feel free to share. We look forward to welcoming you again!

4/10 - 별로예요

Kendrick

2024년 1월에 1박 숙박함
답변 제공: Alexia, Front Office Manager 님, 2024년 2월 14일
Hi Kendrick, Thank you for your rating. We appreciate your feedback and would like to learn more about your experience. If you have any specific comments or suggestions to share, please feel free to do so. Your input is important to us, and we aim to make improvements based on your feedback. We hope to have the opportunity to better serve you in the future.

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay and a great price.
2024년 1월에 1박 숙박함
답변 제공: Alexia, Front Office Supervisor 님, 2024년 1월 21일
Hello Alex, We appreciate your feedback. We hope to welcome you again for another great stay.

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazed
I was surprised how clean and comfortable it was. One of the better stays in the area
2024년 1월에 1박 숙박함
답변 제공: Alexia, Front Office Supervisor 님, 2024년 1월 21일
Hi Tiffany, Thank you for taking the time to provide a perfect rating review. We hope to welcome you again for another clean and comfortable stay with us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Leaky shower, otherwise great.
2024년 1월에 1박 숙박함
답변 제공: Alexia, Front Office Supervisor 님, 2024년 1월 21일
Hello, Thank you for taking the time to leave a perfect rating. We are sorry to hear you experienced a leaky shower, we are happy to hear you still had a great stay! We hope to welcome you again soon.

2/10 - 너무 별로예요

Natalie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible experience with the hotel and Expedia. Arrived at hotel and their system was down. My husband and I waited in the lobby for almost an hour with other guests. A couple people started to leave. We decided to leave our name and number and ask for a call when system was up. We waited in the car then decided to go home after we chatted with Expedia about the situation. They called front desk and confirmed info. They informed that it was up to the hotel whether they would refund or not since it was a non-refundable room. We thought it would be a no-brainer that we would get our money back because it was no fault of our own that their system was down. We couldn’t sleep in the lobby. Received emails the next day stating Expedia couldn’t issue a refund letting me know the hotel didn’t approve. So sad we have to pay for a room we never got to sleep in. Who can afford that these days?? My advice is if you get a non-refundable room call ahead to make sure their system is up and running. No call from hotel or management. They will not take care of you. Lucky this hotel was on special. I’ll never try to stay here again and tell my circle of associates the same. Terrible hospitality!!
답변 제공: Courtney League 님, 2024년 1월 16일
Thank you for taking the time to review our hotel. In checking my records, you were in fact fully refunded for this stay. I apologized that the system completely crashed and yourself along with several other guests were not able to check in for a while. We did ensure a refund was issued. Thank you

10/10 - 훌륭해요

Erica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My go to hotel when in Arlington for the games. Very close and so convenient
2024년 1월에 1박 숙박함
답변 제공: Alexia, Front Office Supervisor 님, 2024년 1월 24일
Hi Erica, Thank you for the positive review! We're delighted to be your go-to hotel in Arlington. We are looking forward to hosting you again for future games.