내부

홀리데이 인 익스프레스 & 스위트 어빙 DFW 에어포트 노스, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1443개 이용 후기 중 774개" "
평점 8 - 좋아요. 1443개 이용 후기 중 285개" "
평점 6 - 괜찮아요. 1443개 이용 후기 중 172개" "
평점 4 - 별로예요. 1443개 이용 후기 중 105개" "
평점 2 - 너무 별로예요. 1443개 이용 후기 중 107개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

YOUNG 님, Richmond

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Haley- Front Desk 님, 2024년 4월 19일
Thank you for leaving a review, YOUNG!

8/10 - 좋아요

Hosoo

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
후기
공항 근처에있어 공항이용하기 편리하고 셔틀버스 운행을 해줘서 유용했습니다.
2024년 2월에 1박 숙박함
답변 제공: Kam 님, 2024년 3월 1일
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING DFW AIRPORT NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Kam Front Desk

6/10 - 괜찮아요

Yuri

2023년 11월에 1박 숙박함
답변 제공: Holiday Inn Express & Suites Team 님, 2023년 12월 16일
Thank you for your feedback.

10/10 - 훌륭해요

YOUNG CHEON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함
답변 제공: Trey 님, 2021년 11월 22일
Thank You

8/10 - 좋아요

JI HYE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
comfortable, but nothing
I had no choice but to stay one day due to a delayed flight. Spacious and clean room condition. Nothing else can be expected.
2021년 11월에 1박 숙박함
답변 제공: Trey 님, 2021년 11월 15일
Thank You

8/10 - 좋아요

Jin hee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Big room for the kids!!
The room was big enough for my whole family including 2 kids. It was clean enough and service was good but the room key were not working after few uses and had to get it changed everyday and night...
2021년 10월에 3박 숙박함
답변 제공: Trey 님, 2021년 11월 1일
Thank You

8/10 - 좋아요

ayron n 님, Glen Rose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room never got very cool
2024년 5월에 1박 숙박함
답변 제공: Mercedez - front desk 님, 2024년 5월 27일
Thank you Ayron for leaving some feedback about your stay. We take what you have to say and put it towards making every stay a better one. Thank you

6/10 - 괜찮아요

Sabrina

좋아요: 직원 및 서비스
There was a cockroach roaming around in my room. I had to call the front desk and they sent a staff to take care of it. Moreover there was no water bottle in the room. I had expected at least they will keep few complementary water bottles for the guests.
2024년 5월에 1박 숙박함
답변 제공: Raul M 님, 2024년 5월 27일
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Thank you,Raul M972-929-4499fddfwnorth@gmail.com

10/10 - 훌륭해요

JAMES

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Raul M 님, 2024년 5월 26일
Thank you for your valuable feedback!

4/10 - 별로예요

Celeste

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For a Holiday Inn it was in poor condition with stained carpets, marked walls, extremely short bed in a large room. Poorly furnished and ugly—ratty. Shuttle driver dropped off in wrong area.
2024년 5월에 1박 숙박함
답변 제공: Vandy 님, 2024년 5월 26일
Dear CelesteI suppose you are getting confused with some other hotel. We have big comfortable beds and nothing like stained carpets or marking on the wall. Please note that we are near to the airport and maintain rooms in good condition.ThanksVandyFront-Desk

2/10 - 너무 별로예요

AMANDA

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sat at airport for 45 minutes and after three calls had to pay a $50 cab fee to go 10 minutes to hotel. Person at front desk hung up on me after third call attempt to get shuttle. When I checked in she said she had put me on hold and that shuttle driver tried to find me. All lies. Didn’t realize the hotel here’s every jet take off and land. Poor service. Would not recommend this location
2024년 5월에 1박 숙박함
답변 제공: Haley Front Desk 님, 2024년 5월 24일
Thank you for your feedback, Amanda!

4/10 - 별로예요

Mariel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Mercedez - front desk 님, 2024년 5월 23일
We appreciate you Mariel for taking the time to let us know how your stay was. We hope to see you again at Holiday Inn Express DFW North

8/10 - 좋아요

john

좋아요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: Mercedez - front desk 님, 2024년 5월 22일
Thank you John for choosing to stay with us at Holiday Inn Express DFW North. See you next time!

10/10 - 훌륭해요

keya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Vandy 님, 2024년 5월 22일
Dear KeyaThank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. Our goal is to make your stay better and brighter. We look forward to welcoming you back to our hotel in the future. ThanksVandyFront desk

4/10 - 별로예요

Stacy

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
There was black mold in the bathroom and at breakfast we found mold on a bagel.
2024년 5월에 3박 숙박함
답변 제공: Holiday Inn Express DFW North 님, 2024년 5월 21일
We apologize for your experience, please reach out to us for any further concerns.

10/10 - 훌륭해요

Yolanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was excellent
2024년 5월에 1박 숙박함
답변 제공: Raul M 님, 2024년 5월 20일
Dear Guest,Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. Our goal is to make your stay better and brighter. We look forward to welcoming you back to our hotel in the future. Thank you,Raul M

10/10 - 훌륭해요

Leah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were very polite and helpful.
2024년 5월에 1박 숙박함
답변 제공: Mercedez - Front Desk 님, 2024년 5월 20일
Thank you Leah for letting us know how you enjoyed your stay at Holiday Inn Express DFW North. See you next time!

10/10 - 훌륭해요

Tina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need restaurant, walked to Sheraton for dinner as i had flown in. Thanks for shuttle very convenient
2024년 5월에 1박 숙박함
답변 제공: Mercedez - Front Desk 님, 2024년 5월 20일
Thank you Tina for your feedback. We hope to see you again at Holiday Inn Express DFW North.

10/10 - 훌륭해요

Debbie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk, Kyle, was very helpful. We recommend staying here. The breakfast was Awesome all 3 mornings we were there
2024년 5월에 1박 숙박함
답변 제공: Raul M 님, 2024년 5월 20일
Dear Guest, thank you for your valuable feedback!

10/10 - 훌륭해요

Christene

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was good an many options room was spacious
2024년 5월에 1박 숙박함
답변 제공: Haley Front Desk 님, 2024년 5월 19일
Thank you for your review, Christene! We appreciate you staying with us.

10/10 - 훌륭해요

Carla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great!
2024년 5월에 1박 숙박함
답변 제공: Mercedez - Front Desk 님, 2024년 5월 21일
Thank you Carla for letting us know how your stay here at Holiday Inn Express DFW North was for you! See you next time.

10/10 - 훌륭해요

Jaime

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great choice with 2 room suite to work, and good breakfast
2024년 5월에 1박 숙박함
답변 제공: Haley Front Desk 님, 2024년 5월 16일
Thank you for providing us with your valuable feedback, Jaime!

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It offered all that I needed. There was nothing I didn't like.
2024년 5월에 2박 숙박함
답변 제공: Mercedez - Front Desk 님, 2024년 5월 15일
Thank you Patricia for the feedback. We hope to have you again here at Holiday Inn Express DFW North.

8/10 - 좋아요

Kristin

Staff was unorganized but eventually helpful, needed to have a lot of patience. Towels were very worn out but clean.
2024년 5월에 1박 숙박함
답변 제공: Mercedez - Front Desk 님, 2024년 5월 14일
We appreciate you Kristin for leaving your feedback. We are always striving to make your stay better each time. Thank you for staying at Holiday Inn Express DFW North.

8/10 - 좋아요

brett

출장 여행
좋아요: 직원 및 서비스
From the parking lot the hotel appears average, the interior entrance area is bright & inviting. The elevator was dirty, it seems the buttons have never been cleaned, the hallway was unkempt. Room was fine.
2024년 5월에 1박 숙박함
답변 제공: Raul M 님, 2024년 5월 13일
Dear Guest,Thank you for taking the time to share your experience with your recent stay at our hotel. As an IHG Property, we value our guests and we apologize if any inconvenience on our part. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest exper directly at the email or phone number below if there is anything else we can do for you now do for you at this time. We hope you will consider staying with us again in the future Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Regards Rahul MFront DeskPh. 972-929-4499 Fax. 972-929-0774 Email: fddfwnorth@gmail.com

6/10 - 괜찮아요

Angela 님, Lakewood

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel only had one person to check in guests AND answer the phone. She did a great job but because of the number of guests we had to wait in line for -30 minutes.
2024년 5월에 1박 숙박함
답변 제공: Haley Front Desk 님, 2024년 5월 11일
Thank you for providing us with you're valuable feedback, Angela!

8/10 - 좋아요

Fareed 님, San Fernando

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Mercedez - Front Desk 님, 2024년 5월 11일
Thank you Fareed for letting us know how you enjoyed your stay with us at Holiday Inn Express DFW North. We hope to have you again!

10/10 - 훌륭해요

Michael 님, Frankline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service
2024년 5월에 1박 숙박함
답변 제공: Rahul M 님, 2024년 5월 8일
Dear Guest, thank you for your valuable feedback!

2/10 - 너무 별로예요

Hussain

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Aircraft sounds dirty property
2024년 5월에 1박 숙박함
답변 제공: Kam 님, 2024년 5월 8일
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. On behalf of our entire team, I apologize for not exceeding your expectations.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.We will look forward to serving you in the future.Thank you for your business.

10/10 - 훌륭해요

Shanta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked the room it was modern and had a nice bathroom
2024년 4월에 1박 숙박함
답변 제공: Rahul M 님, 2024년 5월 8일
Thank you for your valuable feedback!

8/10 - 좋아요

Michael 님, Frankline

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place but food need improvement
2024년 5월에 2박 숙박함
답변 제공: Rahul M 님, 2024년 5월 6일
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING DFW AIRPORT NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 9729294499 or fddfwnorth@gmail.com.Sincerely,Rahul MFront Desk9729294499fddfwnorth@gmail.com

10/10 - 훌륭해요

Laurie

2024년 4월에 1박 숙박함
답변 제공: Raul M 님, 2024년 5월 25일
Thank you for your valuable feedback!

10/10 - 훌륭해요

Nikki

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The sweet lady that helped us check in was amazing. She assisted us with parking and transportation to the airport.
2024년 5월에 1박 숙박함
답변 제공: Mercedez- front desk 님, 2024년 5월 5일
Thank you Nikki for letting us know you enjoyed your stay with us at Holiday Inn Express DFW North

6/10 - 괜찮아요

JUDY

별로예요: 직원 및 서비스
It’s has a weird smell in the room and the front stuff wasn’t really friendly. Called a day in advance to let them know I was checking in at midnight and to make sure I had my room and I get here and they were saying I don’t have a suite but had a studio. I paid more money for a two queen bed and a pull out room. BUT the other staff walked up and was like oh yeah we have a room for you. I starting to think they try to offer the smaller rooms before giving them what they requested. Disappointed
2024년 5월에 1박 숙박함
답변 제공: Holiday Inn Express DFW North 님, 2024년 5월 4일
No ma'am. This is not the case. We have staff still in training so there was a misunderstanding. You were given the room you reserved. Thank you.

4/10 - 별로예요

Marie

출장 여행
별로예요: 숙박 시설 상태 및 시설
My flight was delayed twice coming from Atlanta so I called the property to go ahead and pay for and secure my room. I specifically wanted a certin type of room and when I paid the front desk associate assured me I would get it. When I got to the hotel it was not the specified room. When I called front desk for a room change, the front desk associate kept telling me the room I specified was all booked then suddenly he had a room available. The shuttle also took almost 30 minutes to get me from the airport.
2024년 5월에 1박 숙박함
답변 제공: Holiday Inn Express DFW North 님, 2024년 5월 3일
Hello Ms. Marie, I would like to begin by apologizing to you for not receiving our greatest efforts to meet your needs. The mistake we made was not assigning a room per your request before they were assigned to other guests checking in. At the time of your arrival, we had limited rooms left but to meet your request of high floor as well as facing the airport, we had to change the room type. We'd like the chance to try again and show you that you are our greatest asset in being a successful stay, thank you and our apologies again.

8/10 - 좋아요

Cristobal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall easy check in process and use of airport shuttle. The room we stayed in had a very strong scent that was unpleasant however.
2024년 4월에 1박 숙박함
답변 제공: Haley- Front Desk 님, 2024년 4월 30일
Thank you for providing us with your valuable feedback, Cristobal! We appreciate your business and hope to have you return soon. We ensure that we are working hard to improve the inconveniences you experienced during your stay. Thank you again.

6/10 - 괜찮아요

Dawnmarie

가족 여행
좋아요: 직원 및 서비스
Everything in the room was damp and musty smelling. Not someplace we would stay again.
2024년 4월에 1박 숙박함
답변 제공: Haley- Front Desk 님, 2024년 4월 30일
Thank you for taking the time to provide us with your valuable feedback, Dawnmarie! We apologize for the inconveniences you experienced during your stay. We will work hard to improve. Once again, thank you.

10/10 - 훌륭해요

Cornel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean property and very close to DFW. Very accommodating and they even have a shuttle
2024년 4월에 1박 숙박함
답변 제공: Haley- Front Desk 님, 2024년 4월 29일
Thank you for your review, Cornel! We appreciate you for staying with us and hope to have you return soon!

4/10 - 별로예요

HuertaS

별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Mercedez- front desk 님, 2024년 4월 30일
Thank you for staying with us at Holiday Inn Express DFW North. We hope to see you again.

6/10 - 괜찮아요

Wendy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was very worn and there was no hot water. When I told the person at the front, she told me that I was probably turning the handle wrong. There was a sign on how to turn it on in the bathroom, so obviously we didn't do it wrong.
2024년 4월에 1박 숙박함
답변 제공: Haley- Front desk 님, 2024년 4월 28일
Thank you for taking the time to provide us with your valuable feedback, Wendy! We apologize for any inconveniences you experienced during your stay. We'd hope you return in the future to give us another chance to meet your expectations. We appreciate your business, once again, thank you!

4/10 - 별로예요

Mayra

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a 7 people family trip, 3 rooms were booked. Unfortunately my sister and her family were moved rooms 3 times. Initially they gave her a 1 bedroom when she had booked a 2bedroom. I was given a room on the 1st floor that smelled moldy my entire stay. The good thing was breakfast & how close it is to the airport. There are plenty of other hotel options around which we did not know since all rooms were booked in advance and we are not familiar with the area. Staff is friendly. Overall the trip was ok but it was a live & learn experience when it comes to location & stay.
2024년 4월에 1박 숙박함
답변 제공: Haley- Front desk 님, 2024년 4월 28일
Thank you for taking the time to provide us with your valuable feedback, we appreciate your business. We would like to apologize for the inconveniences you experienced during your stay. We'd hope you consider returning in the future to show that your stay past stay was an exception. We will work hard to improve. Once again, thank you!

10/10 - 훌륭해요

Carlos

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Express coffee bar was filty @ 6 am. Had not been wiped down in forever. It was so bad I took hot water on napkins (BTW not even enough hot water to wet napkins) to wipe of coffee stains and other sticky substances.
2024년 4월에 1박 숙박함
답변 제공: Haley- Front desk 님, 2024년 4월 28일
Thank you for taking the time to provide us with your valuable feedback, Carlos! We appreciate your business and would like to apologize for any inconveniences you experienced during your stay, we will work hard to improve in these areas. Thank you, once again!

8/10 - 좋아요

Cesar

2024년 4월에 1박 숙박함
답변 제공: Haley Front Desk 님, 2024년 5월 17일
Thank you for staying with us, Cesar!

6/10 - 괜찮아요

Nicola

Just stayed a few hours whilst in transit for next flight. The room had a musty smell. Large room but not comfortable to have my foot on the floor Looks quite dated on decor
2024년 4월에 1박 숙박함
답변 제공: Haley- Front desk 님, 2024년 4월 27일
Thank you for your valuable feedback, Nicola. We appreciate you staying with us!

8/10 - 좋아요

Eric

2024년 4월에 1박 숙박함
답변 제공: Haley Front Desk 님, 2024년 5월 17일
Thank you for providing us with your valuable feedback, Eric!

10/10 - 훌륭해요

Lisa 님, Princeton

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Haley- Front desk 님, 2024년 4월 28일
Thank you for your review, Lisa! We appreciate your business.

10/10 - 훌륭해요

Kwaku

Good
2024년 4월에 1박 숙박함
답변 제공: Mercedez- front desk 님, 2024년 4월 27일
We appreciate you taking the time to leave some feedback Kwaku. We're glad to hear you enjoyed your stay with us at Holiday Inn Express DFW North.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff. Clean rooms.
2024년 4월에 1박 숙박함
답변 제공: Haley- Front Desk 님, 2024년 4월 26일
Thank you for your review, Jennifer!

8/10 - 좋아요

Valerie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We stayed 1 night to be close to the airport and the hotel did the job. The room was clean though older. Breakfast was ok and the hotel staff was great and able to multitask in a crowded situation. The shuttle to the airport was on time and got us to the terminal a few minutes early. We would stay again for the same reason.
2024년 4월에 1박 숙박함
답변 제공: Desiree- front desk 님, 2024년 4월 26일
We appreciate you taking the time to leave your feedback Valerie. We are so glad to hear how much you enjoyed your stay with us at Holiday Inn Express DFW North. We look forward to seeing you again.

6/10 - 괜찮아요

Antashia

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was nice, but this is a very dated hotel in need of renovations. The area around the hotel is not appealing. There is nothing within walking distance. It’s close to the airport and very noisy.
2024년 4월에 3박 숙박함
답변 제공: Haley- Front Desk 님, 2024년 4월 25일
Thank you for your valuable feedback, Antashia! Thank you for staying with us. We will work hard to improve.