회의 시설

홀리데이 인 어빙 라스 콜리나스, IHG 호텔 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 469개" "
평점 8 - 좋아요. 1000개 이용 후기 중 247개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 149개" "
평점 4 - 별로예요. 1000개 이용 후기 중 63개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 72개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

LFO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 2박 숙박함
답변 제공: Sam 님, 2022년 3월 14일
You're awesome! Thank you!

8/10 - 좋아요

Seong Doo

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 3박 숙박함
답변 제공: Cassandra 님, 2019년 10월 29일
Thank you for your business!

10/10 - 훌륭해요

Mariana E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 21일
Hello Mariana E,We are ecstatic to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back soon for another fantastic stay!

10/10 - 훌륭해요

Martin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close access to the freeway, centralized so it was easy for me to get to all my appointments
2024년 5월에 4박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Martin,We're delighted to hear that our convenient location near the freeway made your stay with us more efficient. We strive to provide easy access for our guests to navigate the area effortlessly during their stay. Thank you for choosing our hotel for your accommodation needs, and we hope to welcome you back in the future.

8/10 - 좋아요

Connie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a decent place to stay and close to where I needed to be.
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Connie, We are glad to hear that you found our location convenient for your needs. Thank you for taking the time to share your experience with us! We hope to welcome you back in the future for another positive stay.

8/10 - 좋아요

Rob

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 2일
Hello Rob, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 - 훌륭해요

Victor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Yes
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 24일
Hello Victor,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 - 괜찮아요

marcus

가족 여행
I was excited about sitting in the hot tub after my travel. It was cold. The pool had dead crickets/ cockroaches floating in it. The shuttle smelt like a hamster habitat. It was slighty disconcerting that there is a young man demanding tickets for the breakfast. Seems as if that would of been addressed during check in.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello marcus,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused during your stay. We will address these concerns internally. Please contact our management team directly to further discuss your experience in detail.

10/10 - 훌륭해요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2024년 4월 17일
Hello Alexander,We are glad to hear that you had a wonderful experience during your stay with us! Our team looks forward to welcoming you back soon for another enjoyable visit.

6/10 - 괜찮아요

Alan

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Despite having a reservation I had to wait over two hours for a room to be ready. Staff was friendly but distracted, too much looking at cellphones. Hotel was clean, bed comfortable and a great location. *I did not get the wakeup call I requested at the front desk, nearly missed my early morning flight.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 16일
Hello Alan, Thank you for providing feedback on your recent stay with us. We appreciate your kind words about the cleanliness, comfort of the bed, and our hotel's location. We apologize for any inconvenience you experienced with the delay in room readiness and the missed wake-up call. Your comments will be shared with our team for improvement.

10/10 - 훌륭해요

Girard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Girard,We're thrilled to hear you had a fantastic stay with us! If you have any more feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another wonderful experience!

6/10 - 괜찮아요

Lori

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was dirty. Carpet needed vacuumed, shower/tub was dirty. Baseboards were dirty. You need new management in the housekeeping dept. Breakfast staff was outstanding. Front desk personnel were not helpful. You have a shuttle van out front, you should offer transportation to airport. At that price, you shouldn’t have to pay for breakfast.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Lori,We appreciate your detailed feedback on the cleanliness and service encountered during your stay. We will share your praise for the breakfast staff and note your observations about the housekeeping and front desk teams for improvement. Your suggestions for complimentary airport transportation and inclusive breakfast pricing will be shared with our management for further consideration. Thank you for taking the time to review your experience with us.

10/10 - 훌륭해요

Matt

2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Matt,We're excited to hear you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

10/10 - 훌륭해요

karen 님, PINE BLUFF

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and service
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello karen,We're pleased to hear you had a positive experience with our team during your stay. Thank you for taking the time to share your feedback with us. We hope to welcome you back again soon for another enjoyable visit.

8/10 - 좋아요

MOIRA PATRICIA

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Clean & comfortable bed and room. Surprisingly quiet considering it’s on an off-ramp. Fast check in/out. Would stay again.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello MOIRA PATRICIA,We are delighted to hear that you enjoyed our clean and comfortable rooms, as well as our efficient check-in and check-out process. Your feedback on the quietness of our location is valuable, and we appreciate your kind words. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

karen 님, PINE BLUFF

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and service
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello karen,We appreciate your kind words about our staff and service. It's wonderful to hear you had a positive experience during your stay. If you have any further feedback or if there is anything we can assist you with, please don't hesitate to reach out to our management team directly.

10/10 - 훌륭해요

Refolia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is well managed and was very clean. The Pleasant Staff could train others in Guest Service. There were frequent hospitable smiles and actions.
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Hello Refolia,We are delighted that you found our hotel well-managed and clean. We appreciate your kind words about our pleasant staff. Providing exceptional guest service is our priority, and we are glad to hear that it reflected in your experience. Thank you for your feedback, and we look forward to welcoming you back in the future.

6/10 - 괜찮아요

Veronica

좋아요: 직원 및 서비스
별로예요: 청결 상태
.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello Veronica, We appreciate your feedback and regret to hear about the inconvenience you experienced during your stay. Your comments will be shared with our team for their review. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Tiffany

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hot tub and pool was amazing . The bar and bartender Ms Jackie was very entertaining
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Tiffany,We are delighted to hear that you enjoyed our hot tub, pool, and bar. Ms. Jackie is indeed a gem at providing entertaining service to our guests. Your positive feedback is valuable to us, and we hope to welcome you back for another enjoyable stay.

8/10 - 좋아요

Dionni

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello Dionni, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 - 너무 별로예요

Maya

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shower in room was not working properly. Was told no management works on weekends which isn’t true and no maintenance. Tried to call back after stay to speak to manager and was not nice. Places on hold several times without notification or asking.
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Maya, We apologize for the inconvenience you experienced during your stay. Our team always strives to provide prompt service. Your feedback will be shared with the appropriate departments for future improvements. Thank you for bringing this to our attention.

8/10 - 좋아요

CARLOS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello CARLOS, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Diana,We are thrilled to hear that you had such a wonderful experience at our hotel! Please do not hesitate to reach out if you would like to share more about your stay. We look forward to welcoming you back again soon!

6/10 - 괜찮아요

Paul 님, Port Saint Lucie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Excellent staff! Property in need of some updating. Breakfast was awesome.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 19일
Hello Paul, We're pleased to hear you enjoyed our excellent staff and awesome breakfast during your stay. We appreciate your feedback on the property and will take it into consideration for any future updates. If you have any further comments or suggestions, please feel free to contact us.

10/10 - 훌륭해요

RONY

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleaniness
2024년 2월에 5박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello RONY,Thank you for sharing your feedback. We appreciate you bringing this to our attention so we can address it accordingly. Our team strives to maintain high cleanliness standards, and we regret that we fell short during your stay. We will definitely look into this matter further to ensure a more enjoyable experience for our future guests.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Hello David,We are thrilled to hear that you had an outstanding experience during your stay at our hotel. We strive to provide exceptional service and a memorable stay for all our guests. Should you have any additional feedback to share, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 - 좋아요

Javier

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was cleaned and nice. When I first used the bathroom the toilet was making a crazy sound and I messaged the front desk and they sent someone within mins and got it fixed and when I came back they even gave me a little sorry bag which I thought was very sweet. The bed its self wasn’t the most comfortable but was fine. I only stayed for 2 days for a class near by so I couldn’t use much of the amenities but I would say the breakfast was very mid and would be better not spending the 15 bucks to get breakfast and grab something near or bring food yourself. Overall the hotel staff were very nice and room was good
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 14일
Hello Javier, Thank you for taking the time to share your experience with us. We're glad to hear that our housekeeping team was prompt in addressing the issue with the toilet and that you appreciated the gesture of our sorry bag. We apologize if the bed didn't meet your personal comfort preferences. We also appreciate your feedback regarding the breakfast, and we will consider it for future improvements. We're glad to hear that our staff treated you well and that you had a good overall stay.

10/10 - 훌륭해요

Brilee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great clean and close to Dallas
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 13일
Hello Brilee,Thank you for choosing to stay with us and for your kind feedback regarding the cleanliness of our hotel and its proximity to Dallas. We strive to provide a great experience for all our guests. We appreciate your valued patronage and hope to welcome you back in the future for another enjoyable stay.

8/10 - 좋아요

Stephane

출장 여행
좋아요: 숙박 시설 상태 및 시설
.
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Stephane,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests and appreciate your valuable input. We encourage you to reach out to our management team directly to discuss your concerns in more detail. We hope to have the opportunity to welcome you back in the future and improve upon your previous experience.

10/10 - 훌륭해요

Joseph 님, Wallkill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Joseph,Thank you for your kind feedback! We appreciate you taking the time to share your positive experience with us. We strive to provide excellent accommodations and service to all of our guests. We hope to have the pleasure of welcoming you back soon for another fantastic stay.

8/10 - 좋아요

NORMA

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The gym equipment is outdated and the hot tub was out of service.
2024년 1월에 4박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello NORMA,Thank you for your feedback regarding the gym equipment and the hot tub. We apologize for any inconvenience caused during your stay. We strive to provide the best amenities for our guests and your comments will be shared with our team for further improvements. We appreciate your understanding in this matter.

6/10 - 괜찮아요

Aaron

가족 여행
Walls were so thin you could hear the conversations in the next room. Wasn’t great that my kids could hear all the foul language coming from the next door.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 29일
Hello Aaron,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Our team strives to ensure a comfortable environment for all guests and we will look into the insulation issues. We appreciate your understanding and hope to welcome you back for a more enjoyable experience.

10/10 - 훌륭해요

Vamshidhar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 30일
Hello Vamshidhar,Thank you for choosing our hotel for your stay. We are pleased to hear that you had a good experience with us. Your satisfaction is our priority and we hope to welcome you back in the future.

2/10 - 너무 별로예요

Dana

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Dana,We apologize for any issues you may have experienced during your stay. Please reach out to us directly so that we can address your concerns and make necessary improvements. We appreciate your feedback.

10/10 - 훌륭해요

Nicole

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 26일
Hello Nicole,Thank you so much for your excellent review! We're thrilled to hear that you had a wonderful stay with us. We appreciate your time and hope to welcome you back in the future for another fantastic experience at our hotel. Safe travels!

10/10 - 훌륭해요

Damon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and helpful staff. Great value and convenient location.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Damon,Thank you for your kind words! We're delighted to hear that our staff provided you with excellent service during your stay. It's also wonderful to know that you found our hotel to be a great value and conveniently located. We aim to provide a positive experience for all our guests and we're glad we succeeded with you. Should you need accommodations in the future, we would be honored to welcome you back.

6/10 - 괜찮아요

Dakota

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 18일
Hello Dakota, We're sorry to hear that your experience at our hotel was not outstanding. We encourage you to reach out to our hotel directly with any feedback you may have so that we can address any concerns and improve our services. We strive to provide the best possible stay for our guests.

10/10 - 훌륭해요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I arrived early and Randy checked me in without charging and he upgraded my room for me. He was so nice and has excellent customer service skills. He was attentive to me and also offered recommendations for night life entertainment. I would definitely go back to this hotel.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Natalie,Thank you for your kind review! We're delighted to hear that Randy provided you with excellent customer service and ensured a smooth check-in experience. It's great to know that he went the extra mile by upgrading your room and offering recommendations for entertainment. We appreciate your feedback and look forward to welcoming you back to our hotel in the future.

10/10 - 훌륭해요

Candace

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent!
답변 제공: Manager 님, 2024년 1월 12일
Hello Candace,Thank you for sharing your positive experience with us! We're glad to know that you had an excellent stay at our hotel. Your satisfaction is our top priority, and we're thrilled that we exceeded your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!

4/10 - 별로예요

Kathy

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Kathy, We're sorry to hear that your experience fell below expectations. We value your feedback and encourage you to reach out to us directly so that we can address any issues you encountered during your stay. We hope you'll give us another chance in the future to provide you with a better experience.

10/10 - 훌륭해요

Christal

아이를 동반한 가족 여행, 출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Christal,to hear that you found your stay at our hotel to be enjoyable! We strive to provide a pleasant experience for all of our guests. Should you have any future plans to visit, please feel free to reach out to us directly and let us know how we can make your next stay even better.

6/10 - 괜찮아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice but boring.
Nice hotel. Clean. Great service, but the room was very boring for they money. I had to ask for the walk in shower....but it didn't come with the balcony...i asked for the balcony, it doesn't come with a walk in shower. TV is really small....walls are plain white, lights are all white LEDs. Warm lighting would've helped. Felt like a hospital room.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Richard,We appreciate your kind words about our hotel, its cleanliness, and the great service provided during your stay. We apologize if the room did not meet your expectations in terms of its design and amenities. Our goal is to accommodate various preferences and we regret any inconvenience caused. Your feedback will be shared with our team for consideration in future improvements. We hope you had a pleasant overall experience with us and apologize for any disappointment caused.

4/10 - 별로예요

Melissia

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property didn't look as nice as other Holiday Inns. It was also overpriced for the BASICS of a hotel.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Melissia, Thank you for your feedback. We appreciate your thoughts on our hotel. We constantly strive to maintain our property and provide value for our guests. If you have any further concerns, please reach out to our management team directly.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello David,We are thrilled to hear that you had a wonderful experience during your stay with us! We strive to provide exceptional service and it's always rewarding to know that our efforts are appreciated. We hope to have the pleasure of welcoming you back in the future for another fantastic stay.

2/10 - 너무 별로예요

Perry

별로예요: 숙박 시설 상태 및 시설
As soon as I walked in I smelled mildew. All through the halls , in my room. The beds were creaking all night. Beds are not comfortable AT ALL. The pool itself was pretty cool. However the pool area was not very clean. I will not recommended staying here if you are looking for a comfortable stay.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Perry, Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team always works diligently to ensure a clean and comfortable environment for our guests. We appreciate your comments, which will be shared with the relevant departments for review and improvement. We value your input and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

2/10 - 너무 별로예요

Yesenia

가족 여행
별로예요: 직원 및 서비스
They took forever to give me my room, even though I made my reservation online.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Yesenia, Thank you for sharing your feedback regarding the check-in delay experienced during your stay. We apologize for any inconvenience caused. Our team is dedicated to improving our processes and ensuring a smoother check-in experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Courteous and helpful
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello Thomas,Thank you for sharing your feedback about the courteous and helpful service you experienced during your stay with us. We strive to provide exceptional customer service to all our guests, and we're glad to hear that our staff met your expectations. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Adriana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was clean comfy front desk was so care breakfast delicious everything
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Adriana,Thank you for sharing your positive experience with us! We are delighted to hear that you found our hotel clean, comfortable, and that our front desk provided excellent care. It's great to know that you enjoyed our delicious breakfast as well. We appreciate your feedback and hope to welcome you back in the future.

2/10 - 너무 별로예요

Moranda

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The smell in the hotel was absolutely horrible
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 14일
Hello Moranda, We appreciate your feedback regarding the smell during your stay. We apologize for any inconvenience this may have caused you. We value cleanliness and are in the process of addressing this issue. Thank you for bringing it to our attention.

6/10 - 괜찮아요

Janae

별로예요: 청결 상태
2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 15일
Hello Janae, We appreciate you choosing our hotel for your stay. We encourage you to reach out to us directly so that we can address any issues you may have experienced during your stay. We value your feedback and strive to provide a pleasant experience for all guests.