냉장고, 전자레인지, 커피/티 메이커
예약 가능 여부 확인

오요 호텔 어빙 DFW 에어포트 노스 여행 후기

2.5 out of 5
오요 호텔 어빙 DFW 에어포트 노스
4100 W John Carpenter Freeway, Irving, TX

이용 후기

3.6
평점 10 - 훌륭해요. 556개 이용 후기 중 36개" "
평점 8 - 좋아요. 556개 이용 후기 중 33개" "
평점 6 - 괜찮아요. 556개 이용 후기 중 45개" "
평점 4 - 별로예요. 556개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 556개 이용 후기 중 375개" "

3.8/10

청결 상태

4.2/10

직원 및 서비스

3.4/10

편의 시설/서비스

3.6/10

숙박 시설 상태 및 시설

3.8/10

친환경

이용 후기

6/10 - 괜찮아요

Dan Que

좋아요: 편의 시설/서비스
Hard to find my room which is too far from the elevator.
2024년 5월에 1박 숙박함

4/10 - 별로예요

Robert

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 6박 숙박함

2/10 - 너무 별로예요

Angel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel did not have the room we booked and refused to refund our room that we paid for and they didn't have.
2024년 5월에 2박 숙박함

2/10 - 너무 별로예요

Andraniquea

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stated that they did not take online booking reservations of no sort me and another gentleman had already booked our rooms. The guy refused to help us get our money back and then told us he could charge us $130 per night.
2024년 5월에 3박 숙박함

2/10 - 너무 별로예요

gina

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
-
2024년 3월에 1박 숙박함

4/10 - 별로예요

Sharnece

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was burns all on the linen and heck of nats
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Bo

2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

tia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They overcharge when you check in to your hotel. They will recharge you more money thats not including what you pay prior to checking.. THEY LIE ABOUT EVERYTHING ONLINE...ITS FALSE ADVERTISING I DO NOT RECOMMEND ANYONE TO STAY HERE...AND THE PICTURES ONLINE IS NOT WHAT IT IS
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Samantha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함

2/10 - 너무 별로예요

Raven

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is the slums! It is a dump! Trashy and you hear the cars on the highway. So loud. Place is a dump! Tv is far away from bed no couch. Don’t stay here
2024년 4월에 2박 숙박함

4/10 - 별로예요

Aaron

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

4/10 - 별로예요

Lazaro

The places was super dirty.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Chiff

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cockroaches everywhere
2024년 4월에 2박 숙박함
답변 제공: Barbara 님, 2024년 5월 20일
Hello, Chif! We are sorry for the trouble caused. Your feedback has been duly noted, and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

2/10 - 너무 별로예요

Randall

2024년 4월에 1박 숙박함

4/10 - 별로예요

Raymond

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
An OLD, run down apartment complex that they tried to turn into a hotel. The only food and drink options are vending machines which would be ok except none of them worked or they were out of everything. Finally found ONE on the corner of the second floor that had a few Brisk sweet teas but, that was literally all there was.
2024년 4월에 1박 숙박함
답변 제공: Barbara 님, 2024년 5월 20일
Hi, Vending! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

8/10 - 좋아요

Yaro

좋아요: 청결 상태, 편의 시설/서비스
The bed was extremely firm and it hurt my back when I tried to sleep...
2024년 4월에 3박 숙박함
답변 제공: Joey 님, 2024년 5월 20일
Thank you so much for the positive rating, Yaro! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Joey

4/10 - 별로예요

Jack

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty
2024년 4월에 4박 숙박함
답변 제공: Dewi 님, 2024년 5월 20일
Never meant to disappoint you, Jack! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

2/10 - 너무 별로예요

Enid

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Expedia gave me a price for 4 double bed rooms, and upon arrival to check in. The hotel staff didn't respect that price, and could actually have the 4 rooms, but paying an extra fee, for which we had to be relocated to another hotel.
2024년 3월에 16박 숙박함
답변 제공: Lisa 님, 2024년 5월 2일
We are sorry for the inconvenience caused to you, Enid! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa

2/10 - 너무 별로예요

JUSTIN

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were cockroaches so bad after the second room I just requested a refund.
2024년 3월에 1박 숙박함
답변 제공: Lisa 님, 2024년 5월 2일
Hi, Justin! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Lisa

2/10 - 너무 별로예요

Andreana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Lisa 님, 2024년 5월 2일
Hi, Andreana! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

2/10 - 너무 별로예요

Braylan

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After booking with Expedia, upon arrival to OYO they requested an extra $40.00 from me because “Expedias rate is too low and they don’t have to honor Expedias price. I arrive @ 2:50pm(10 mins before check in). I was not able to get into my room until 4:30pm because it hadn’t been cleaned. Terrible terrible place
2024년 3월에 4박 숙박함
답변 제공: Lisa 님, 2024년 5월 2일
We are sorry to hear about your experience, Braylan! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Lisa

2/10 - 너무 별로예요

Tara

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was dirty. I had to keep shoes or socks on, and they turned black on the bottom. The sheets had holes in them. The lights in the hallway stayed on all night and the curtains did not block them. It was a bait and switch. I booked 3 nights for one bed and when I made it there, they switched it to a more expansive messed up room at a higher cost.
2024년 3월에 3박 숙박함
답변 제공: Lisa 님, 2024년 5월 2일
Hi, Tara! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lisa

2/10 - 너무 별로예요

Meloney

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Apparently they don’t have the rooms you reserve available so when you show up they simply tell you to call your booking agent for a refund. I had to pay extra so I had a place to sleep for the night.
2024년 3월에 1박 숙박함
답변 제공: Lisa 님, 2024년 5월 2일
Hi, Meloney! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lisa

2/10 - 너무 별로예요

Amanda

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was hot, beds had plastic on them, roaches, toliet had pee on it and hair, i stayed almost 2 hours and i packed up and asked for a refund and they refunded
2024년 3월에 1박 숙박함
답변 제공: Noah 님, 2024년 5월 20일
Hi, Amanda! We are sad about the nasty experience. We do not want our guests to go through this kind of experience. Hence, we have escalated this to the relevant team to avoid such issues in the future. Regards, Noah

4/10 - 별로예요

Warren

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The outside of the building is very dirty, my room did not have a sofa or a desk or a TV in the suite. There was no hairdryer and no shampoo or conditioner or lotion provided. There was also a contractor cutting tile three doors down from my room, I left and didn’t even stay the night.
2024년 2월에 1박 숙박함
답변 제공: Lisa 님, 2024년 5월 2일
Hi, Warren! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa

8/10 - 좋아요

Becky 님, Calgary

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
I had a good stay with my little dogs as I was traveling with my business. The property was in fair condition but could do with some work. The hot plate in the kitchenette was cracked and you had to play with the knobs to get the burners to stay on high to boil anything. The coffee pot did not work in our room. Luckily I had my own pot and kettle packed as well as plastic cutlery and dishes as there is nothing provided in the kitchenette units beyond the appliances. Weather stripping on the door was non-existent and air/light/dust came through the doorway.
2024년 2월에 2박 숙박함
답변 제공: Lisa 님, 2024년 5월 2일
Thank you for the pleasing feedback, Becky! We will put in our continuous efforts to provide consistent service every time. Regards, Lisa

2/10 - 너무 별로예요

QUMEISHA

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Prices are not honored when cooked online Behind on housekeeping been waiting on towels and sheets for 2 days
2024년 2월에 1박 숙박함
답변 제공: Lisa 님, 2024년 5월 2일
Apologies for the inconvenience caused, Qumeisha! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
What's that in the Fridge?
First when I got there I was told that the room I paid for wasn't available. The front desk refused to prove if the price of the room was the same. There was no phone in the room or remote for the tv. When I asked the front desk how am I to watch TV I was told use the side buttons. Of course there are no buttons on the side. A dead roach in the fridge as well as all in the wall and across my clothing.
2024년 2월에 1박 숙박함
답변 제공: Lisa 님, 2024년 5월 2일
We are sorry for the inconvenience caused to you, Guest! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Run while you still can
They gave away my room then charged me DOUBLE to give me a larger room (all they had left). When I checked out they couldn’t give me a receipt!!
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Jorge

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a dump
2024년 2월에 1박 숙박함
답변 제공: Ammy 님, 2024년 4월 3일
Hi, Jorge! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 - 너무 별로예요

Ben

2024년 2월에 1박 숙박함
답변 제공: Lisa 님, 2024년 5월 2일
We are sorry to disappoint you, Ben! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa

4/10 - 별로예요

oneida

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel charge me extra $80 at the check in
2024년 2월에 7박 숙박함
답변 제공: Ammy 님, 2024년 4월 3일
Apologies for the problems you had faced, Oneida! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 - 너무 별로예요

RAFAEL RODRIGUES

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I made a reservation in Expedia and when I arrived they charge me 270,00 more, And they told me that the price was too low in the website.
답변 제공: Ammy 님, 2024년 4월 3일
Hi, Rafael! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 - 너무 별로예요

mkailovesgaming

별로예요: 편의 시설/서비스
Cold and ghetto
2024년 1월에 1박 숙박함
답변 제공: Ammy 님, 2024년 4월 3일
Hi, we never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim.

2/10 - 너무 별로예요

Dylan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When I got to the property the room I booked wasn’t available even though I had already paid for it. So I was required to pay additional money for a better room where the tv wouldn’t turn on at all and half the outlets didn’t work.
2024년 1월에 1박 숙박함
답변 제공: Ammy 님, 2024년 4월 3일
Hi, Dylan! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

2/10 - 너무 별로예요

Cesar

2024년 1월에 7박 숙박함
답변 제공: Ammy 님, 2024년 4월 3일
Hi, Cesar! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 - 너무 별로예요

Mark

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was w/o Hot Water for 2 days. Pictures were better and showed more furniture the the room. Kitchenette has a hot plate and fridge, but NO microwave. No table or easy chairs to watch tv, which was higher on the wall the would be necessary. Only place to watch tv was on the bed which was 20 to 25 ft away. Saw a couple of bug, so there' had to be more. Never staying here again.
2024년 1월에 4박 숙박함
답변 제공: Ammy 님, 2024년 4월 3일
Hi, Mark! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No hot water to shower and no changing linens due to washer and dryer not working on site.
2024년 1월에 2박 숙박함
답변 제공: Ammy 님, 2024년 4월 3일
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 - 너무 별로예요

Cesar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함

2/10 - 너무 별로예요

Rich

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nothing like what is advertised and very very dirty. Unsanitary.
2024년 1월에 2박 숙박함
답변 제공: Ammy 님, 2024년 4월 3일
Hi, Rich! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

10/10 - 훌륭해요

james

2024년 1월에 1박 숙박함
답변 제공: Ammy 님, 2024년 4월 3일
Hi, James! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 - 별로예요

Hogan

2024년 1월에 1박 숙박함
답변 제공: Ammy 님, 2024년 4월 3일
Hi, Hogan! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 - 너무 별로예요

Aliese

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Ammy 님, 2024년 4월 3일
Hi, Aliese! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 - 너무 별로예요

Karen

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't do it
Roaches , no laundry and someone cut into my shoe
2023년 12월에 1박 숙박함
답변 제공: Ammy 님, 2024년 4월 3일
Apologies for the problems you had faced, Karen! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 - 괜찮아요

Ron 님, Las Vegas

별로예요: 숙박 시설 상태 및 시설
I applaud their efforts to improve the environment/rating of the hotel…Work on Security .. Will use their faculty in the future
2023년 12월에 4박 숙박함
답변 제공: Ammy 님, 2024년 4월 3일
Hi, Ron! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 - 너무 별로예요

Anastacia 님, COMANCHE

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was inconvenient as there were no surfaces like night stands or desks. Our room was missing the tv remote which we reported to the front desk and at first they were unhelpful but eventually found a remote that worked. In the morning we attempted to plug in the coffee pot but had to move the fridge to do so. Behind the fridge there was a nest of cockroaches that scurried in all directions. It was disgusting and when we informed the front desk they made no apologies or attempts to make us happy, they simply said they’d let the exterminator know. Will never stay here again.
2023년 12월에 1박 숙박함
답변 제공: Ammy 님, 2024년 4월 3일
Hi, Anastacia! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim.

2/10 - 너무 별로예요

Jennifer

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked the hotel 3 months in advance and was told when we got there they didnt have our room we already paid for and could only stay there if we paid an additional amount for an upgraded room.
답변 제공: Ammy 님, 2024년 4월 3일
Hi, Jennifer! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

4/10 - 별로예요

Thomas 님, Springfield

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cockroaches in roon
2023년 12월에 1박 숙박함
답변 제공: Ammy 님, 2024년 4월 3일
Apologies for the problems you had faced, Thomas! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 - 너무 별로예요

Carl

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is in unacceptable living conditions. It a dilapidated building site, with crumbling walls, bannisters and walkways, broken infrastructure machinery, equipment along the walkways, paint splattered everywhere, including across our room door, trash and cigarettes on the floor, etc. The room was sub-standard, with ZERO comparison to the photos on WOTIF. We took many photos as proof. We never checked in and for the first time ever using WOTIF, we demanded a refund.
2023년 12월에 1박 숙박함
답변 제공: Ammy 님, 2024년 4월 3일
Hi, Carl! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 - 너무 별로예요

Jeremiah

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was in poor shape, vandalism, front desk staff was slow and not helpful. The quoted price on Expedia was NOT honored by the hotel so I had to pay $50 more. The bedsheets were itchy and blankets thin, ac/heater was broken, kitchen was just a microwave and there was no chair or area to eat. There were no nightstands by the bed and there were roaches in my room.
2023년 11월에 6박 숙박함
답변 제공: Barbara 님, 2024년 1월 22일
Hello, Jeremiah! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara