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슈어스테이 플러스 호텔 바이 베스트 웨스턴 메스키트 여행 후기

2.5 out of 5
슈어스테이 플러스 호텔 바이 베스트 웨스턴 메스키트
2100 N Belt Line Rd, Mesquite, TX

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 932개 이용 후기 중 318개" "
평점 8 - 좋아요. 932개 이용 후기 중 249개" "
평점 6 - 괜찮아요. 932개 이용 후기 중 127개" "
평점 4 - 별로예요. 932개 이용 후기 중 102개" "
평점 2 - 너무 별로예요. 932개 이용 후기 중 136개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

4/10 - 별로예요

Timothy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking area and area outside the facility was dirty--trash spread around that needed to be picked up but had not been for quite some time. Interior was okay but needed updated . . even the large clock on the wall at the check-in area was 2 hours behind. In the middle of the night, something or someone created a mini-flood that soaked the carpet in the first floor hallway and the water went under the doors and walls into some of the rooms. My bathroom had standing water this morning and carpet inside the door area was wet. Management was aware but I made sure to speak with the person at the check-in counter when I was checking out to make sure they knew there was standing water on the bathroom floor in my room so that someone didn't go in, slip and fall. I was surprised that the facility was listed with a 3 star rating.
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Peter

가족 여행
별로예요: 숙박 시설 상태 및 시설
Wanted to charge me 25 dollars to check in 30 minutes early so I drove around and came back
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Brandon

2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Sarah

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really the only complaint we had was the bathtub had not been thoroughly cleaned. When my husband got in the shower, there was a used washcloth hanging over the shower curtain rod from the previous guest. After that I felt like the whole place was dirty. The continental breakfast wasn’t the best either. Half the stuff didn’t work or they were out of and we were there at 7:30 after it opened at 7. The hot tub jets were working but the water was cold. I would not stay here again.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Reggie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Flaco

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Decent for the price
2024년 5월에 1박 숙박함

8/10 - 좋아요

Brandon

2024년 4월에 7박 숙박함

6/10 - 괜찮아요

Megan

출장 여행
별로예요: 직원 및 서비스
On the bed, only one thin bed sheet was provided. The pictures on the website show a full hot breakfast…this is a lie, only eggs are provided. Customer service is lacking…not very friendly. I won’t be coming back.
2024년 4월에 1박 숙박함

8/10 - 좋아요

david

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stao
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

John

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It depends which room you get. We cycled through three rooms; only the last one was decent. The bright spot was the housekeeping staff, who worked hard to help us. The first room they gave us was uninhabitable. It wasn't made up, it was musty, there was floor-drying equipment in the entryway, and some fixtures were dismantled. We got a different room right away. (The night front desk person isn't a super friendly person, btw.) The 2nd room, which we stayed in for one night, was bad. The A/C didn't work (so we were too hot), we found and killed a cockroach, it was noisy, the tile on the bathroom floor was cracked and loose, the carpet was stained, and there were no extra chairs. It didn't have the sofabed we reserved. The 3rd room, which we stayed in for two nights, was good. If this had been the room we got in the first place, I would've said this was a fine hotel. We got this room because we asked for some chairs for the 2nd room, and after describing our problems, the housekeeper immediately said we should move. The day manager was polite enough, but one ding against him is that he said the new room would be ready in 20m, so we hung around; but it took an hour to get ready. We'd have done it differently if we'd known. Last ding: The breakfast is supposed to go until 9:00, but they run out of food by 8:30 and pack up then, instead of putting out more food. So, they tried to make it right and 2 of 3 nights were good. -2 stars for that first night and missing breakfast.
2024년 4월에 3박 숙박함

2/10 - 너무 별로예요

Christopher

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unbelievably bad service and dilapidated room. Started by asked if we could leave our bags at the bag check. They said they didn't have one (I've never stayed at a hotel that does not). At the room once we checked in, discovered cracked tiles in the bathroom, a badly dripping tub with two long, dark hairs plastered in the tub. Black mold smeared on the bathroom wall. Microwave had a missing knob. The sofa bed had a dirty, torn up pink Disney Princess sheet on it. None of the beds had blankets/comforters. Just sheets. Called down to see if they had blankets and clean sheets for the sofa bed. They said, "Yeah" and said nothing else. I responded, "So do I have to come down and get them?" The response was, "Yeah." And that was it. The three blankets were all different. The pillows too were gross and filled with gray fluffy stuff and were also all different. I think management gets their sheets, blankets, and pillows from Goodwill. The blankets were just worn down throws - like you might keep on the couch - not on your bed. But it gets worse: there was a thunderstorm our second night there and the water just POURED in through cracks in the paint above the AC unit. I called and said I needed towels and they told me I could come get them. They seemed unconcerned about the leak. The "breakfast" was awful. Gross eggs and inedible sausage one day. No milk, butter, and only 1 of 3 cereals available. Staff just said they wouldn't have any more, despite being out the day before too. Awful
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Sean Paul

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Before choosing a motel, think twice before booking this property. The staff is terrible, they just want to charge you again, so they don’t have to pay Expedia fees. They refused to look at my receipt and insulted me and my wife with vulgarities. Expedia confirmed booking was accepted and still did nothing. Think twice. Threatened to throw us out of motel…
2024년 4월에 1박 숙박함

4/10 - 별로예요

Kensis

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Dennis

2024년 3월에 3박 숙박함

8/10 - 좋아요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함

6/10 - 괜찮아요

Jacinta

가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The manager is not friendly.
2024년 3월에 10박 숙박함

8/10 - 좋아요

Dennis

2024년 3월에 7박 숙박함

2/10 - 너무 별로예요

Samuel

The manager wouldn't refund my money or cancel after asking staff before check in hours
2024년 3월에 5박 숙박함
답변 제공: Bianca 님, 2024년 3월 20일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 - 별로예요

Darrell

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Out dated and not clean , breakfast selection was not what we expected
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Caleb

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Didn’t get covers with room
2024년 3월에 1박 숙박함

4/10 - 별로예요

Staci

별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Shaylan

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Muhammad

좋아요: 편의 시설/서비스
Best place
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Saul

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Lensie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

latoya

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean an friendly hotel, love the location just wished that they be more up to par with breakfast it was some mornings where I would go down an there's nothing prepared or they ran out.
2024년 2월에 7박 숙박함

10/10 - 훌륭해요

latoya

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like that the property was conveniently located near the highways & within miles of shopping area...
2024년 2월에 7박 숙박함

2/10 - 너무 별로예요

Breshae

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hardly any lights worked , room windows broke , front desk disrespectful
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

danielle

별로예요: 청결 상태, 직원 및 서비스
Unfortunately, we didn't read the reviews and learn of the insect infestation until it was too late
2024년 2월에 3박 숙박함

4/10 - 별로예요

Latonia

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn’t have blankets had to sleep with only a sheet
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Lamarcus

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The location was more than enough
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Joshua

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I paid for two rooms by accident the lady wouldnt refund my money its bulshut
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Steven

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Randall

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
.
2024년 1월에 2박 숙박함

4/10 - 별로예요

Angelica

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함

8/10 - 좋아요

Willie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Rush

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Rush

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Robin

가족 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Comfort
Hotel was clean. No blankets were on the beds--just sheets. pillows were worn out and uncomfortable.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Tevin 님, Mesquite

2024년 1월에 4박 숙박함

4/10 - 별로예요

Christopher

2024년 1월에 7박 숙박함

4/10 - 별로예요

Ovidio

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick trip to Dallas
Went on a short family trip and booked a night, lights did not have bulbs and no tv remote. Got remote from front desk but did not work so noticed tv not plugged in or cable, plugged in and had to turn tv on manually but no signal. Found dirty towels in bathroom and open cookie package on bed headboard. Blood stains on carpet from bed to bathroom, will not use again
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

KsK

2024년 1월에 1박 숙박함

8/10 - 좋아요

Cynthia

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

sandra

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
A staff, but it’s in a room as I’m finished with the air conditioning expose the outside, then put us in another room in which housekeeping did a poor job. There wasn’t an ice bucket in the room, and when we asked the person at the desk for one, she said, sorry I don’t know what to tell you. On the second day housekeeping, only replenished our towels and did nothing else in the room.
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Karen

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The girl at the front desk wiped plaque and blood on to my drivers license and debit card. The staff places glass in the hand towels and blood on my dry cleaning. DO NOT STAY HERE
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Sam

2024년 1월에 1박 숙박함

4/10 - 별로예요

Ron

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had to be put in three rooms before one had a sofa bed. Had to ask for sheets and blankets.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Rodney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lots of marijuana being smoked in those rooms. The smells outside the room were load.
2024년 1월에 1박 숙박함