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이슨 앨런 호텔 여행 후기

3.5 out of 5
이슨 앨런 호텔
21 Lake Avenue Extension, I-84 at Exit 4, Danbury, CT

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 440개" "
평점 8 - 좋아요. 1000개 이용 후기 중 236개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 158개" "
평점 4 - 별로예요. 1000개 이용 후기 중 100개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 66개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 3박 숙박함
답변 제공: Molly E 님, 2022년 6월 11일
Thank you for the review. We hope to see you again for a true Ethan Allen Hotel visit.

10/10 - 훌륭해요

Satrupa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Josue

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Kelly

2024년 5월에 3박 숙박함

8/10 - 좋아요

Raymond

좋아요: 청결 상태, 직원 및 서비스
Good not great
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Autumn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel has the most comfortable bed and pillows! The shower was also great. 10/10
2024년 5월에 1박 숙박함

8/10 - 좋아요

Kristin

좋아요: 청결 상태
2024년 5월에 1박 숙박함

8/10 - 좋아요

Nicholas

2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Kerri

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
The shared spaces in the hotel were spacious, but plates, glasses and cans, were frequently strewn around. We stayed 2 days and the same plates, etc occupied the same places the length of our stay. The rooms were at a higher rate than other area hotels and most amenities were at an additional cost. The furniture and flooring could use an update as most were dinged, dented, torn and stained. A room for 4 came with one set of towels and hotel staff, although responsive and courteous at the front desk, did not answer the phone. Room card keys frequently stopped working so the entry doors that were to be room key access only were left unlocked or propped. We returned from a wedding late and did not need to use a key to access the secured entry doors and the doors by the conference room were propped open. Overall, the price did not match the quality.
2024년 5월에 2박 숙박함
답변 제공: management 님, 2024년 5월 23일
Thank you for taking the time to share your feedback. We apologize for the issues you encountered during your stay, particularly with the cleanliness of our shared spaces and the maintenance of your room. We strive to provide a comfortable and welcoming environment, and it's clear we fell short in your case. We appreciate your observations regarding the room amenities and security concerns, and we are actively addressing these points to improve our guest experience. Your comments are invaluable as they help us identify areas needing improvement. We hope to have the opportunity to better serve you in the future and demonstrate the high standard of hospitality we aim to provide.

10/10 - 훌륭해요

jacob 님, Harish

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and comfy
2024년 5월에 1박 숙박함
답변 제공: Management 님, 2024년 5월 16일
Thanks for the perfect score! Thrilled to hear you found everything clean and comfy. Can’t wait to welcome you back for another cozy stay!

10/10 - 훌륭해요

John S

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

4/10 - 별로예요

Marlene

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a below average not plush hotel as advertised. It didhave lovely public rooms. The staff was not attentive. I asked for more towels three different times and they were never brought. My daughter left air pods on the nightstand they disappeared. It a step up from a motel with a nice lobby. The pool was filthy and empty, in 70 degrees. The gazebo is cornered off. The front desk ppl are literally upset if you ask questions. Not a great impression never spending money here again. Also we ran out of Toilet paper and they didn't replace till the next day we had to use tissues.
2024년 5월에 2박 숙박함
답변 제공: management 님, 2024년 5월 14일
Thank you for sharing your feedback. We're deeply sorry to hear about your disappointing experience. It's clear we did not meet your expectations, and we sincerely apologize for the lack of attentiveness from our staff, the issues with towel service, and the inconvenience with the toilet paper.Regarding the pool, we apologize for its condition. It is currently not operational as we are waiting for a necessary part. Additionally, the gazebo is temporarily closed for maintenance. We are planning a renovation this year to improve our facilities and address these issues.Your comments have been shared with our team to address these concerns immediately. We are also looking into the issue with your daughter's AirPods and will contact you directly regarding this matter.We strive to provide a comfortable and pleasant stay for all our guests, and it's clear we fell short during your visit. We appreciate your feedback and will use it to make necessary improvements.

10/10 - 훌륭해요

Eddie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recommend it
2024년 5월에 2박 숙박함
답변 제공: Management 님, 2024년 5월 14일
Thank you so much for your recommendation! We're delighted to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team, and we look forward to welcoming you back in the future.

8/10 - 좋아요

Ray

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Dated rooms with very limited tech support, but very clean and very resonably priced. We would book again
2024년 5월에 1박 숙박함
답변 제공: management 님, 2024년 5월 14일
Thank you for your feedback. We're glad to hear that you found our rooms clean and reasonably priced. We appreciate your comments regarding the dated rooms and limited tech support.We’re excited to let you know that we are starting a renovation soon, and we'll be sure to incorporate your feedback about the technology with the team. We look forward to welcoming you back and providing an even better experience next time.

6/10 - 괜찮아요

Nola

좋아요: 직원 및 서비스
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Fred 님, Jamestown

좋아요: 청결 상태
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Xiomara soto or Juan Molina

좋아요: 숙박 시설 상태 및 시설
Great place
2024년 5월에 1박 숙박함
답변 제공: Management 님, 2024년 5월 14일
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team. We look forward to welcoming you back soon.

10/10 - 훌륭해요

estela

2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Melissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big, clean and convenient. Would definitely stay again.
2024년 4월에 1박 숙박함
답변 제공: management 님, 2024년 5월 1일
Thank you for your positive review! We're thrilled to hear that you enjoyed the spaciousness, cleanliness, and convenience of our place. We look forward to welcoming you back on your next visit!

8/10 - 좋아요

Tony 님, Jersey City,

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked it, it was nice.
2024년 4월에 1박 숙박함
답변 제공: managemnet 님, 2024년 5월 1일
Thank you for your review! We're glad to hear that you had a nice experience. We hope to see you again soon!

10/10 - 훌륭해요

Pat

We had our wedding reception there 42 years ago and went back for the first time this weekend it was as beautiful and elegant as we expected! Will definitely go back again!!!
2024년 4월에 2박 숙박함
답변 제공: management 님, 2024년 5월 14일
Thank you for sharing your lovely review! We're honored that you chose to return to us 42 years after your wedding reception. It's wonderful to hear that your experience was as beautiful and elegant as you expected. Congratulations on 42 years and we hope you enjoy many more years together!

2/10 - 너무 별로예요

Roded

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel's infrastructure and decor are significantly outdated, reminiscent of the 1980s. The overall condition of the facilities is concerning due to poor maintenance. Sorry 😞
2024년 4월에 3박 숙박함
답변 제공: Management 님, 2024년 4월 24일
Thank you for taking the time to share your feedback with us. We apologize that your experience did not meet your expectations due to our outdated facilities and decor. We understand your concerns and are excited to inform you that our hotel will be undergoing significant renovations this year. These improvements will include modernizing our decor and enhancing our infrastructure to provide a more comfortable and contemporary experience for all our guests. We hope to have the opportunity to welcome you back in the future, so you can see the transformations we have made. Your satisfaction is important to us, and we are committed to providing our guests with the highest quality of service and accommodations.

10/10 - 훌륭해요

Evelyn

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Near busy road Need car Lottie
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 5월 1일
Thank you for taking the time to write a review, we do hope to see you on your next visit to Danbury.

10/10 - 훌륭해요

Jack

별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함

8/10 - 좋아요

manuela 님, stamford

2024년 4월에 1박 숙박함

8/10 - 좋아요

Mary 님, New Fairfield

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We stayed for five days, and by day 4, we had not been visited by housekeeping even though I asked the front desk twice to make sure we got service on the fourth day after we didn’t get it on the third (as we were supposed to according to hotel policy). To their credit, they did move us to a clean room when I asked (since all housekeeping staff were gone for the day).
2024년 3월에 4박 숙박함
답변 제공: Management 님, 2024년 4월 24일
Thank you for your review. We apologize for the oversight in housekeeping services during your stay. We're glad we could accommodate a room change, but we recognize the inconvenience caused. We're taking steps to ensure this doesn't happen again and appreciate your patience and feedback.

10/10 - 훌륭해요

estela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Sandra

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

estela

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Caitlyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

imelda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice suites for a reasonable price.
2024년 4월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 24일
Thank you for your positive review! We're thrilled to hear that you enjoyed our suites and found our prices reasonable. We look forward to welcoming you back soon!

8/10 - 좋아요

Christine

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Barbie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you, Stacy and Molly for your kindness and making my trip back to Danbury pleasant. I'll be returning in June so I'll see you then!
2024년 4월에 2박 숙박함
답변 제공: management 님, 2024년 4월 24일
Thank you for your kind words! We're thrilled to hear that Stacy and Molly made your trip to Danbury pleasant. We look forward to welcoming you back in June! Safe travels until then.

10/10 - 훌륭해요

Raffaele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Na
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Ryan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay, right off the freeway.
2024년 4월에 3박 숙박함
답변 제공: Management 님, 2024년 4월 24일
@Ryan, thank you for your kind words, we are glad that you enjoy our hotel and our location. We can't wait to see you on your next visit to Danbury.

8/10 - 좋아요

Nicole

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very helpful and professional. They were so friendly and welcoming after a long day of travel. The common areas were lovely. The room had a great layout and beds were clean and comfortable. There seemed to be lipstick in the carpet, the heat lamp was broken in the bathroom and on our final night we found the shower handle in disrepair. The staff offered to move our room so the issue was addressed but it was an inconvenience. Overall we were happy with our stay and will most likely choose to stay there again.
2024년 4월에 4박 숙박함
답변 제공: management 님, 2024년 4월 24일
Thank you for sharing your experience. We're glad our staff was welcoming and that you enjoyed the room layout and comfort. We apologize for the issues with the carpet, heat lamp, and shower handle. We appreciate your understanding regarding the room move and are pleased these concerns were addressed promptly. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

ana 님, bronx

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location, nice facility
2024년 4월에 1박 숙박함
답변 제공: management 님, 2024년 4월 24일
Thank you for taking the time to write a review of your recent stay. We are very happy that you enjoyed our facility and our great location.

10/10 - 훌륭해요

William Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved !!
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 4월 24일
Thank you so much for your review, we are very happy that you got to receive the Ethan Allen Experience.

10/10 - 훌륭해요

Bharat

2024년 3월에 1박 숙박함

8/10 - 좋아요

Virginia

출장 여행
좋아요: 청결 상태, 직원 및 서비스
I enjoyed my stay there very much but was concerned by the limited staff during certain hours, i.e. room service. Also most convenient elevator was not in service.
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 27일
Thank you for your feedback! We apologize for any inconvenience caused by limited staff availability and the out-of-service elevator. We'll address these issues promptly to ensure a smoother experience for our guests in the future. We hope to welcome you back soon!

10/10 - 훌륭해요

Austin

2024년 3월에 2박 숙박함

4/10 - 별로예요

D

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only 2 positive things I can say is the bed was comfortable and the room was quiet. The bathroom was dirty upon arriving, the shower didn't work properly and the rub took 10 min to drain after a shower. I don't know if we got the bottom of the barrel because we went through a 3rd party or not. Had they answered their phones one of the 10 times I called I would have booked through them. I tried this hotel because my siblings gave me a good review.
2024년 3월에 2박 숙박함
답변 제공: management 님, 2024년 3월 28일
We're disappointed to hear about your experience and apologize for the inconvenience. We'll address these issues with our team to ensure a better stay for our guests. Your feedback is valuable, and we appreciate you bringing it to our attention.

8/10 - 좋아요

Mr.

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is clean from when you walk in, If you leave something in your room, good luck getting it back if at all, unless you stay on them at once. house keeping not good with English. I called the front desk to inform them, but it was never noted according to the girl the next morning.
2024년 3월에 1박 숙박함
답변 제공: management 님, 2024년 3월 27일
We're sorry for the inconvenience with housekeeping and any miscommunication. Your feedback is valuable, and we'll address these concerns to ensure a better experience for our guests. Please reach out directly if you need further assistance.

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 27일
We're delighted to hear that you found our accommodations to be clean during your stay. Maintaining a pristine environment for our guests is a top priority. Thank you for sharing your feedback!

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel had been a top facility. Hotel is still nice. Needs cosmetic improvements. Having lived in the area for some thirty years, the hotel needs TLC. Still nice but it could be a 5 star.
2024년 3월에 2박 숙박함
답변 제공: management 님, 2024년 3월 21일
Thank you for taking the time to share your thoughts on your recent stay with us. We are pleased to hear that you still find our hotel nice, recognizing the quality that has made us a top facility in the area for years. We appreciate your honest feedback regarding the need for cosmetic improvements and TLC. It's insights like yours that help us identify where we can enhance our guest experience.We're excited to announce that we are embarking on a renovation project this year aimed at refreshing and revitalizing the hotel, addressing the very concerns you've highlighted. We do look forward to your feedback once the renovations are completed.

10/10 - 훌륭해요

Pedro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Susan

2024년 3월에 1박 숙박함

8/10 - 좋아요

Roger

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Well located, quiet and convenient. Essy in and out.
2024년 3월에 2박 숙박함
답변 제공: Management. 님, 2024년 3월 20일
Thank you for sharing your positive review of Ethan Allen Hotel! We're thrilled to hear that you found our location well-suited to your needs, along with appreciating the quietness and convenience we strive to offer. It's great to know that our easy in-and-out access added to your overall satisfaction. We look forward to welcoming you back in the future for another pleasant stay.

6/10 - 괜찮아요

Carolyne

연인과의 여행
별로예요: 편의 시설/서비스
Restaurant on property but breakfast doesn’t begin until 730 on weekend limited and much better value could be found in close proximity even coffee cups provided for only one morning for a two day stay. Limited staff which was evident in general cleaniniess of common areas. Bed was comfortable
2024년 3월에 2박 숙박함
답변 제공: management 님, 2024년 3월 20일
Thank you for your feedback. We apologize for any inconvenience caused by our breakfast hours and the limited amenities provided. We're addressing these concerns to improve our services and ensure a more pleasant stay. We hope to have the opportunity to better serve you in the future.