리셉션

레드 카페트 인 & 스위트 여행 후기

2 out of 5
레드 카페트 인 & 스위트
1390 Piney Forest Road, Danville, VA

이용 후기

5.0
평점 10 - 훌륭해요. 185개 이용 후기 중 24개" "
평점 8 - 좋아요. 185개 이용 후기 중 26개" "
평점 6 - 괜찮아요. 185개 이용 후기 중 30개" "
평점 4 - 별로예요. 185개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 185개 이용 후기 중 67개" "

5.4/10

청결 상태

6.4/10

직원 및 서비스

5.0/10

편의 시설/서비스

4.6/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Leona

This was not worth $90. The room did have a lot of furniture. Places on walls especially had different kinds of paint and the baseboards were filthy. Black around the tub and all. The sink area looked new. The worse of it all were people hanging out in the parking lot screaming at each other. Don’t know if it was drug dealing or what then I called the owners he was asleep and said he would take care of it which never happened so it got so bad I had to call 911. While on the phone with them the dispatcher and me heard a loud boom. It could have been a fun I don’t know. She told me to make sure I locked the doors and she would send someone so around 5 am they finally left. It was extremely scary and I was by myself. My husband passed away so I was there by myself. I should not have to pay for this visit so be aware of the places you stay. The other place I use to stay was price gouging so that is why I picked this place.
2024년 4월에 1박 숙박함
답변 제공: CC - Guest Relations Manager 님, 2024년 4월 23일
Dear Leona,Thank you for bringing these concerns to our attention, and we sincerely apologize for the experience you had during your stay. Your safety and comfort are our top priorities, and it's deeply concerning to hear about the issues you encountered, including the condition of the room and the disturbance in the parking lot. We take these matters very seriously and will address them with our team to ensure improvements are made to prevent similar incidents in the future. Regarding your request for a refund, please reach out to our management directly, and we will do our best to address your concerns and provide appropriate resolution. Again, we apologize for the inconvenience and hope to have the opportunity to regain your trust in the future.

4/10 - 별로예요

Tim

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was available. looked very run down
2023년 12월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 17일
Hello Tim, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay
The man at the front desk was rude and the room was gross Had stains on the bed and the bathroom had hair and sticky substance all over the place. Looks like the bathroom had been repaired by someone who was blind.
2023년 11월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 12월 10일
Hello Valued Customer,We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 - 너무 별로예요

Roy

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Cluelessness
I ordered online 8 double rooms for an athletic team trip. Because the manager gave me 7 doubles, I had to reserve an extra room. And it took an exceedingly long time to process
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 14일
Hello Roy, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 - 별로예요

Madilyne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 14일
Hello Madiyine, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 - 훌륭해요

ANTOINETTE

Didn’t stay there
2023년 11월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 10일
Hello Antoinette, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

2/10 - 너무 별로예요

Philip

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 11월 7일
Hello Philip, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 - 너무 별로예요

Omar

별로예요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 23일
Hello Omar, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 - 너무 별로예요

Amy

2023년 9월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 10월 17일
Hello Amy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 - 너무 별로예요

Scott

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was our only real option after being stranded for a failed rock festival nearby. Once checked in, the room wasn't all that unpleasant, except for the fact that there was no latch lock, and the bathroom door wouldn't close and was "bashed in" from the inside. We decided to head to bed from the long night before. The next morning, we had noticed there were some bugs in the room, maybe not roaches but they were larger and concerning. We attempted to find someone to talk to but no one was there at the front desk. After waiting a bit, we had left to go out for food and explore the area a bit. We came back later that night, checked the room for anymore bugs but luckily finding none, and decided to crash for the night. Once we woke up in the morning, we had found several more bugs throughout the room, and decided that was enough. AGAIN we tried to find someone there to help us with the issue, but with no one there again at the front desk, we decided to pack up and leave, possibly being able to resolve this over the phone later. After trying to contact the property, and then getting expedia involved in trying to help us with this issue, expedia stated that the property had agreed on refunding us 2 of the 4 nights that we booked, since we left before we stayed those last 2 nights. Expedia let me know that we had to contact the hotel directly to get this refund, in which I did, only to be met with the "owner" claiming absolutely no refunds.
2023년 9월에 4박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 23일
Hello Scott, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 - 너무 별로예요

Jim

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Run away
This place is totally disgusting needs a fresh overall. Filthy carpet, walls need painting and the bed like sleeping on a board. Definitely not worth the price
2023년 9월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 19일
Hello Jim,Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 - 너무 별로예요

Davia

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Watch out and don’t get kidnapped
This place honestly needs to be shut down. The rooms need updated and cleaned better, they also need a lot of repairs. That wasn’t even what got the one star from me, it was when I was checking out I went to the office by myself while my boyfriend finished packing the car. A white man driving a gray jeep Cherokee with VA plates and super tinted windows with a pot leaf tattoo on this right calf came in and was bugging me. Talking about have you ever done anything spicy or done a threesome. Also going into detail of what he would do to me. He tried to take me out of the office and I know he was going to try and rape me. I had to call my boyfriend to come to the office and that’s when the man left. Then a woman that was with him came into the office and threw a paper bag into the office and left.
2023년 9월에 5박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 13일
Hello Davia, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 - 너무 별로예요

Kaitlyn

별로예요: 편의 시설/서비스
Went to check in after booking a room and was yelled at told I had no run and told to leave. Expedia customer service was very helpful in getting me another place to stay pretty fast but the customer service at this place is awful.
2023년 9월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 10일
Hello Kaitlyn, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 - 너무 별로예요

ROBERTO

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 9월 10일
Hello Roberto, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 - 좋아요

John

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Basic but nice for the price
Comfortable bed, microwave & fridge was nice amenity, affordable price. Although Wendy’s & McDonald’s are very close, no “fine” dining nearby. Check-in was like going to a bank - behind glass, credentials sent in by a sliding tray.
2023년 7월에 1박 숙박함
답변 제공: Harry 님, 2023년 7월 30일
Thanks for staying with us we do hard work and serve you better thanks for your feedback god bless you.

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bed bugs no refund in clean room
2023년 7월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 7월 29일
Hello David, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 - 좋아요

Sheila

2023년 7월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 8월 2일
Hello Sheila, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스
Greatplace too lay my head after a long day of driving.
2023년 6월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 7월 3일
Hello Robert, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 - 좋아요

Belinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice the lady that gave me the room was so nice
2023년 5월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 5월 27일
Hello Belinda, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 - 좋아요

gregory

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Red Carpet Inn
I really wsn't expecting much, but the room was clean, housekeeping came in daily and the bed was great. Would return th this hotel.
2023년 4월에 3박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2023년 4월 28일
Hello Gregory, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
Priced reasonably and and an okay place if you just need a place to sleep overnight
2023년 4월에 3박 숙박함
답변 제공: MP- Guest Relations Manager 님, 2023년 4월 18일
Hello Valued Customer, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 - 괜찮아요

Jeff

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I had the same room I had a year ago. The toilet is even looser form the floor that it was a year ago. dirt in all the corners. I've stayed in better places for less money. I probably won't return.
2023년 4월에 4박 숙박함
답변 제공: MP- Guest Relations Manager 님, 2023년 4월 14일
Hello Jeff, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 - 훌륭해요

Cortney

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were pleasant
2023년 3월에 6박 숙박함
답변 제공: Harry 님, 2023년 4월 3일
Thanks for staying with us we work hard for our customers and we will continue working with our team thanks for your feedback god blasting you.

10/10 - 훌륭해요

Cortney

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Housekeeping staff are awesome and came daily. Checkin clerk was sweet and friendly.
2023년 4월에 2박 숙박함
답변 제공: Harry 님, 2023년 4월 3일
Thanks for staying with us thanks for your feedback god blasting you.

8/10 - 좋아요

Robert

2023년 3월에 8박 숙박함
답변 제공: MP- Guest Relations Manager 님, 2023년 3월 21일
Hello Robert, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 - 훌륭해요

Leanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay everytime
Great place! My husband & I have been going since before we got married. Friendly staff. Decent rooms. Gets the job done for couple date night!! :) Oh, bring extra pillows or ask for some. Same thing goes for the towels. Bring your own toiletries.
2023년 1월에 1박 숙박함
답변 제공: Sincerely, MP- Guest Relations Manager 님, 2023년 2월 4일
Hello Leanna, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

2/10 - 너무 별로예요

Sheniqwa

10/10 - 훌륭해요

Carlos E

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Sincerely, MP - Guest Relations Manager 님, 2022년 12월 10일
Hello Carlos, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 - 훌륭해요

K Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 3박 숙박함
답변 제공: Sincerely, MP- Guest Relations Manager 님, 2022년 11월 5일
Hello K Michael, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 - 별로예요

Renee

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Toilet rocked back forth. Had roaches. Sink drained really slow. Walls had large areas patched with drywall mud. Bathroom floor looked nasty and the other hard floors were very sticky, definitely had to wear slippers and you could hear your feet coming unstuck with every step. The mirror in the room was so dirty you could not see yourself. The staff was really nice! There was no lobby much less breakfast as advertised. 😞 On a good note, We Survived!!
2022년 10월에 1박 숙박함
답변 제공: Sincerely, MP- Guest Relations Manager 님, 2022년 10월 29일
Hello Renee, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 - 괜찮아요

Charles

출장 여행
This is a clean quiet hotel that was close to my job site. My only problem was there was no closet to hang up my shirts and trousers.
2022년 9월에 3박 숙박함
답변 제공: Sincerely, MP- Guest Relations Manager 님, 2022년 10월 8일
Hello Charles, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

4/10 - 별로예요

Jeff

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This was only the second place I ever checked thru a teller window on the outside. Was a motel that had been updated at one time. Nice marble in the bathroom but mod in the corners. Shower curtain was moldy at the tub. Sink had marble counter but sat so deep toward the wall one can't help but splash water everywhere. Carper fraying. They put a black table at the bath room door. I found it with my toes on several nights when using using bathroom. Nothing in the way of breakfast, not even coffee.
2022년 9월에 7박 숙박함
답변 제공: Sincerely, MP- Guest Relations Manager 님, 2022년 10월 8일
Hello Jeff, Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can make improve the facilities and provide great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 - 훌륭해요

Hassidy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Sincerely, MP- Guest Relations Manager 님, 2022년 9월 17일
Hello Hassidy, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

4/10 - 별로예요

Michael

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Sad, outdated hotel.
Only 1 towel provided, had to ask for more. No hot water in shower. Later figured out that hot is cold and cold is hot. No top sheet on the bed. TV remote does not work.
2022년 8월에 2박 숙박함
답변 제공: Sincerely, MP- Guest Relations Manager 님, 2022년 8월 31일
Hello Michael, Thank you for taking the time to share your feedback with us. I’m sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can make improve the facilities and provide great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 - 괜찮아요

Dave

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
No fitted sheets on the beds. And no toiletries or towel rack to hang up towels
2022년 8월에 1박 숙박함
답변 제공: Sincerely, MP- Guest Relations Manager 님, 2022년 8월 31일
Hello Dave, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 - 별로예요

Angela

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was so many people out side and they was asking for money
2022년 8월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2022년 8월 23일
Hello Angela, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 - 별로예요

Star

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The carpets need to be cleaned with more than a vacuum, there were holes in doors and no mattress in the pullout. The linens had burn holes in them and the sheets were sketchy on whether they were clean or not. I won't stay here again.
2022년 6월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2022년 6월 12일
Hello Star, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 - 별로예요

David

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
When I arrived I was concerned from the beginning. You have to conduct your business through a drive through safe box. The rooms are supposed to be non smoking but after only being in one for five minutes we smelled like a dirty ashtray from the room smelling of pent up smoke. We didn’t use anything there. We was only in the room long enough to make reservations somewhere else. If your a smoker this place wouldn’t be bad. Mainly seen construction workers staying there.
2022년 5월에 2박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2022년 5월 17일
Hello David, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 - 괜찮아요

Carlos E

2022년 5월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2022년 5월 7일
Hello Carlos, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 - 괜찮아요

Baheshta

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There wasn't any comforter/blanket and it was cold. The neighbor room was loud. one of them had his tv on all night until 6-7am in the morning and I couldn't sleep.
2022년 4월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2022년 4월 19일
Hello Baheshta, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention. Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 - 너무 별로예요

Steve

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Patchwork interior was terrible. Tv remote poor.
2022년 4월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2022년 4월 11일
Hello Steve, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience.I’ve shared this with the team so we can make improve the facilities and provide great experience for our customers in their stay here with us. Thank you.

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태
Price vs building condition
2022년 4월에 1박 숙박함
답변 제공: MP - Guest Relations Manager 님, 2022년 4월 11일
Hello Robert, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 - 좋아요

Daniel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 2박 숙박함
답변 제공: Harry 님, 2022년 4월 4일
Thanks for staying with us thanks for your feedback we happy to see you again thanks. God blessed you.

10/10 - 훌륭해요

Jonathan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함
답변 제공: CM - Guest Relations Manager 님, 2022년 3월 29일
Dear Jonathan, Thank you for giving us a perfect score. Your business is very important to us and your satisfaction is what we aim for. We commit to continuously strive in order to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

stan

2022년 3월에 1박 숙박함

8/10 - 좋아요

Sheila

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was convenient for the things I needed to do.
2022년 2월에 2박 숙박함
답변 제공: CM - Guest Relations Manager 님, 2022년 2월 16일
Dear Sheila, Thank you for leaving us a feedback. I am glad to know that our location has been convenient to you. I hope that the other aspects of your stay have been great, too. We look forward to seeing you again! Sincerely,

4/10 - 별로예요

Marcello

별로예요: 청결 상태, 숙박 시설 상태 및 시설
1 property very poor shape 2 tub had no plug after we purchased cleaning supply and tub plug we couldn’t enjoy the tub because water was dripping from floor up above and had been leaking for a while by the look of the stain on the ceiling 3 was advertised even on the flashing sign of the building that they had hot breakfast but we didn’t even have a coffee maker in our room and the lobby was always locked
2021년 10월에 2박 숙박함
답변 제공: CM - Guest Relations Manager 님, 2021년 11월 11일
Dear Marcello, Thank you for your feedback. I'm saddened to learn that the condition of the hotel hasn't been very pleasant during your visit. We aim for our property to always be clean and well-kept. Rest assured, we have spoken to our team regarding the issues you have encountered, and these will be actioned timely. Sincerely,

4/10 - 별로예요

steven 님, South Charleston

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The linens were clean and white but I felt unclean for just walking into the room. I didn’t want to walk on the floor without shoes on.
2021년 10월에 2박 숙박함
답변 제공: CM - Guest Relations Manager 님, 2021년 11월 5일
Dear steven, "Thank you so much for leaving us a review. I apologize for the unmet expectations. We have trained our staff to put careful attention to details and ensure that every part of the room is clean. Rest-assured we will discuss this incident with housekeeping, and make sure this never happens again. We hope to see you again and give you a more satisfactory stay. Sincerely,

8/10 - 좋아요

Rodney

좋아요: 객실의 편안함
2021년 10월에 1박 숙박함
답변 제공: CM - Guest Relations Manager 님, 2021년 11월 2일
Dear Rodney, Thank you for taking your time to give us a rating! Your feedback is very important to us. We encourage you to let us know if you have any suggestions that can help us better our services, or if you have encountered anything during your stay that you would want to discuss with us. We thank you for choosing us and we hope to see you again! Sincerely,

4/10 - 별로예요

terry

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady at check in was friendly. It is an older motel. There was no coffee, tea or shampoos in the room. A McDonalds and Wendy’s were near by though.
2021년 10월에 1박 숙박함
답변 제공: CM - Guest Relations Manager 님, 2021년 11월 3일
Dear terry. Thank you for leaving us a review. I am so sorry that your stay has been less than satisfactory because of some necessities that weren't readily available during your stay. This issue has been coordinated with the management and rest assured were are checking for ways to avoid future occurrences. We hope to get a chance to serve you again and make it up to you. Sincerely,