4/10 - 별로예요
Claudine
아이를 동반한 가족 여행
2025년 7월 26일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We encountered several significant issues during our recent stay:
- Unexpected Additional Payment for Child. Despite our original booking clearly indicating 2 adults and 1 child. We had to escalate with Expedia.
- There's a lack of proper handover procedures between shifts. Our son was not consistently served breakfast, which required repeated follow-ups.
- Phone calls were frequently met with delays or no response.
- The hotel restaurant's cuisine was disappointing, primarily due to being oversalted.
*Additionally, there’s ongoing construction. We arrived to discover our room was on the 4th level, with the elevator out of service. From 7 AM onwards, you can expect building noise and a dusty environment in the hallway.
We’re not happy with our Stay and hopefully they can better their service in the future.
Claudine
2025년 7월에 4박 숙박함