"Dear Anonymous Please accept our apologies for whatever inconvenience you may have experienced. Rest assured the issues you raised shall be discussed with the departments concerned for service improvement. We hope that you will give us another chance to be of service to you again in the near future. Thank you for sharing your feedback which will help further improve our service. "

"Dear Jean Thank you for taking the time to share your experience. It is indeed a pleasure to hear that you had an enjoyable stay experience with us. Please know that your feedback is encouraging as we strive to provide our guests with a memorable experience. Once again, thank you and we look forward to welcoming you back soon. "