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더블트리 바이 힐튼 대븐포트 여행 후기

4 out of 5
더블트리 바이 힐튼 대븐포트
111 E 2nd St, Davenport, IA

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 323개" "
평점 8 - 좋아요. 1004개 이용 후기 중 264개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 163개" "
평점 4 - 별로예요. 1004개 이용 후기 중 147개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 107개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Byung

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
2022년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 5월 11일
We appreciate the honest rating, Byung. It disappoints us when we receive negative reviews, because it means that we could have done a lot more to have accommodated you during your stay with us. We hope you'll consider staying with us in the future so that we can improve a share a much better experience.

8/10 - 좋아요

Allison

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel had a lovely lobby area, and the warm homemade cookies we delicious!! The housekeeping missed tidying the room one day but not a huge problem. The staff was extremely friendly and helpful. Overall a great experience
2024년 5월에 2박 숙박함

4/10 - 별로예요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The HVAC in our room was crap. Ran all night but no fan. No cool air. POS.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Nathan 님, Normal

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Way overpriced for what ya get. Beds need an update and shower had a used feel. Plus they charge 10.00 to park in their lot.
2024년 5월에 1박 숙박함
답변 제공: staff 님, 2024년 5월 21일
Thank you for taking your time to leave us a review, we apologize for the inconvenience and will make sure this is taken care of.

6/10 - 괜찮아요

estrella

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Very noise, not good for sleep when you are driving long distances and you need to rest
2024년 5월에 1박 숙박함
답변 제공: staff 님, 2024년 5월 21일
Thank you for taking the time to leave us a review, we apologize for not meeting your expectations.

10/10 - 훌륭해요

Debbie L

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No need to leave the building, you have everything there
2024년 5월에 1박 숙박함
답변 제공: Anna 님, 2024년 5월 20일
Thankl you for taking the time to leave a review, we look forward to seeing you again

6/10 - 괜찮아요

Angie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The sky walk had a small area between the sky walk and the parking garage. It was filthy and creepy. There was garbage in there, throw up, and it smelled like urine. Disgusting way to enter the sky walk leading to a classy hotel.
2024년 4월에 1박 숙박함
답변 제공: Anna 님, 2024년 5월 6일
Hello Angie, We do not own the parking garage, this is unfortunate that was your experience. We will reach out to the city and let them know. Thank you for taking the time to leave a review.

2/10 - 너무 별로예요

Melody

2024년 4월에 1박 숙박함
답변 제공: Staff 님, 2024년 5월 20일
Thank you for the rating

2/10 - 너무 별로예요

Lauren

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We had two horrible experiences with staff. Absolutely horrible.
2024년 4월에 3박 숙박함
답변 제공: Anna 님, 2024년 4월 8일
We apologize for the interactions with staff, please reach out to the hotel

4/10 - 별로예요

Brad

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very dirty and not well taken care of. On our floor there was a room with door off the hinges. Our room had a vomit stained couch and looked like the bathroom was not cleaned at all. Would not stay here again. Its only redeeming quality is its location. Very walkable to all downtown has to offer.
2024년 3월에 3박 숙박함
답변 제공: Anna 님, 2024년 4월 8일
We will address this with our housekeeping team, thank you for your feedback.

8/10 - 좋아요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Anna 님, 2024년 4월 8일
We are happy you had a pleasant experience at our property

10/10 - 훌륭해요

Chrissy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Anna 님, 2024년 4월 8일
We are happy you had a pleasant experience at our property

6/10 - 괜찮아요

Bridget

단체 여행
The rooms are really hot and there’s “nothing they can do about it”. Parking is sparse. Our room had a leaky faucet. Bathroom floor was dirty.
2024년 3월에 2박 숙박함
답변 제공: Anna 님, 2024년 4월 8일
Thank you for your feedback

8/10 - 좋아요

Mollie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Their key-maker went down the morning we checked in, so staff had to let us in our room as we would come and go, but they did their best to get people in their rooms in a timely fashion! Great job to the staff overcoming that obstacle!
2024년 3월에 1박 숙박함
답변 제공: Anna 님, 2024년 4월 8일
We are happy you had a pleasant experience at our property and thank you for your feedback.

2/10 - 너무 별로예요

Isabel

2024년 3월에 2박 숙박함
답변 제공: Anna 님, 2024년 4월 8일
We apologize that you didn't enjoy your stay with us.

2/10 - 너무 별로예요

Stori

가족 여행
좋아요: 직원 및 서비스
We were unable to sleep due to the noise that echos through the hotel from the first floor. The sound of people from the bar kept us up until they closed at midnight. The reason we came into town was for a volleyball tournament and we had to be up early. After the bar closed people continued to stay outside their rooms and continue drinking which was even louder once they were on the 5th floor.
2024년 3월에 1박 숙박함
답변 제공: Anna 님, 2024년 4월 8일
We apologize for the experience you had at our hotel, thank you for your feedback

2/10 - 너무 별로예요

Nicole

별로예요: 숙박 시설 상태 및 시설
N/A
2024년 3월에 1박 숙박함
답변 제공: Anna 님, 2024년 4월 8일
We apologize that you didn't enjoy your stay.

10/10 - 훌륭해요

Brenda

2024년 3월에 1박 숙박함
답변 제공: Anna 님, 2024년 4월 8일
We are happy you had a pleasant experience at our property

10/10 - 훌륭해요

Steve

2024년 3월에 1박 숙박함
답변 제공: Anna 님, 2024년 4월 8일
We are happy you had a pleasant experience at our property

4/10 - 별로예요

Kirk

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
No AC, arrived in room at 75 degrees. Turned the AC on, was 78 degrees that evening with unit running entire day. Zero communication from staff regarding dining accommodations or protocols for even trying to order a meal. Woke up to a live band at 7 am on a Sunday morning.
2024년 3월에 2박 숙박함
답변 제공: Anna 님, 2024년 4월 8일
We apologize for the inconveniences of your stay, thank you for your feedback

4/10 - 별로예요

Andre

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fire alarms going off all night
2024년 3월에 2박 숙박함
답변 제공: Anna 님, 2024년 4월 8일
Thank you for your feedback

4/10 - 별로예요

SAM

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
fire alarm going off for hours. it was not easy with a super loud sound going off in the room.
2024년 3월에 1박 숙박함
답변 제공: Anna 님, 2024년 4월 8일
We apologize for the inconvenience of the fire alarm, thank you for your feedback

10/10 - 훌륭해요

Valerie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing i didnt care for this time around was the very loud group after 11 pm. Sound does carry. Everything was great, as usual!
2024년 3월에 1박 숙박함
답변 제공: Anna 님, 2024년 4월 8일
We are happy you had a pleasant experience at our property

2/10 - 너무 별로예요

Jennifer

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a convenient location to the Rivercenter. Unfortunately we were on floor 6 and it was over 70 degrees outside and because it was March they couldn't turn on the air. It was 86 degrees in our room and would not cool down even with a window open! It was so loud outside with the window open!
2024년 3월에 2박 숙박함
답변 제공: Anna 님, 2024년 4월 8일
We apologize for the inconvenience

2/10 - 너무 별로예요

Lynn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible!
We stayed here for a dance competition with our friends. Air was broke through the entire hotel. Hotel rooms felt like it was 100 degrees. We had our window open to cool the room down. No lock on the window so it didn’t matter if we kept it closed or open, someone could still get in. Plaster from work they did in the bathroom was all over the floor in the bathroom and by the doors with shoe print. No place to put clothes, which didn’t matter because we leave them in our suitcase. Not staying here again. We stayed here two years back and their air was “broken” then too along with not having half the food we wanted to order in the hotel. We stayed here because our friends wanted to. Next year I’m going back to the Blackhawk Hotel.
2024년 2월에 2박 숙박함
답변 제공: Staff 님, 2024년 4월 8일
We do apologize for the inconvenience

2/10 - 너무 별로예요

Jason

가족 여행
좋아요: 청결 상태, 객실의 편안함
Breakfast was 25 dollars an adult…temperature was uncomfortable in room.
2024년 2월에 2박 숙박함
답변 제공: Staff 님, 2024년 4월 8일
Our breakfast is 15 per person and we do apologize for the inconvenience

2/10 - 너무 별로예요

Torrie

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were in town for a dance competition. The horel air was not working, by the time maintenance checked, our room was 85 degrees. After multiple complaints we switched rooms. We were able to get in a room with an open window to keep it cool enough (it is february in Iowa. We should not be sleeping with the window open.) Staff was doing what they could, but this is a property management issue that needs resolved!
2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 8일
we apologize for the inconvenience

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
Fair but wouldn’t recommend
The hotel itself is very clean but once we got to our room the door handle was falling off. The air wasn’t working! We were able to open our windows but had no screens & only opened a few inches. Not to mention they over booked clients so our double queen beds room had to be changed to a king suite for 2 people. The couch bed wasn’t very comfortable. And the shower was leaking all over the floor with poor water pressure.
2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 8일
I will have maintenance look into this

4/10 - 별로예요

Nicole

2024년 2월에 2박 숙박함
답변 제공: Anna 님, 2024년 4월 8일
We are sorry to hear you didn't have a pleasant experience at our hotel

8/10 - 좋아요

Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This is a nice hotel, clean, well managed. A little trouble checking in as they were unable to make key cards. The young man at the desk needs a little coaching on how to speak to customers during a crisis. So I smiled and told him how sorry I was this was happening, and we were going to take a seat, put our luggage over here, and that I was sure it would be up and running in no time.
2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 8일
We are happy you had a pleasant experience at our property

10/10 - 훌륭해요

Casandra 님, Delmar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would be better if had microwaves in rooms
2023년 12월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 8일
We are happy you had a pleasant experience at our property

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice, clean, updated hotel
Beautiful hotel, nice and clean, perfect for a short little weekend getaway for me and my daughter. The only downside was that the pool area was closed for maintenance.
2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 8일
We are happy you had a pleasant experience at our property

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not bad
I was only here for one night. The receptionist who checked me in was very friendly and welcoming. The room was fine for the most part, however it was very warm. When I left in the morning it was 83 degrees, despite the thermostat being set at 65. The fire alarm also went off in the morning, but I don't believe anybody is at fault for that. Overall, I did enjoy my stay and would probably stay again if I am ever back in the area.
2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 8일
We are happy you had a pleasant experience at our property

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay again
It was good! We have stayed before and will definitely stay again. Location is great.
2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 8일
We are happy you had a pleasant experience at our property

10/10 - 훌륭해요

Nikita

2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 8일
We are happy you had a pleasant experience at our property

10/10 - 훌륭해요

Krista

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Staff 님, 2024년 4월 8일
We are happy you had a pleasant experience at our property

4/10 - 별로예요

Patricia

연인과의 여행
It was a well maintained property. Very clean. However, our room was extreeemly hot! The thermostat said 84 even after turned off. Since our room overlooked the lobby we couldn’t even open a window to cool it off. There were two other rooms in our party and they had the same problems with the heat. As soon as we could in the morning we checked out!
2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 8일
we apologize for the inconvenience

4/10 - 별로예요

Melinda

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rough Shape...
There were several spots of noticeable damage to the walls that were very badly "patched", the floors in the bathroom didnt look like they had been mopped in a while with dirt streaks all over them, there was a hole in the bayhroom door by the door knob that you could see through and it was uncomfortably hot in the whole hotel and room. The room thermostat was set to 65, but it jept blowing hot area and the actual temperature of the room was 77. Other guests we rode the elevator with mentioned it was the same in their room too. It felt like i was saying in a $50/night hotel, not one that was almost $200. Very disappointing.
2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 8일
we apologize for the inconvenience

6/10 - 괜찮아요

paula

2023년 10월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 18일
Thank you for taking the time to leave us a rating

8/10 - 좋아요

Kami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
No casino
The reason why we booked this hotel was because it stated on their website that the Rhythm City casino was a 2 minute walk. Come to find out there is no casino. I believe it’s a 16 minute drive instead. Also the pool wasn’t open for use.
2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 18일
Thank you for your feedback

4/10 - 별로예요

Joshua

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the 2nd time we’ve stayed here in 30 days and this time was much worse than the first time! The shower conditioner bottle was to be affixed to the wall in the shower and it was lying on the shower floor, the shower was a stead drip and wouldn’t shut off and to add the shower wouldn’t turn on! We had to call maintenance to turn it on for us! The toilet paper holder was loose and barely hanging on to the cabinet! There were missing and loose outlet covers, which is a safety concern! The room was super hot and we couldn’t get the temp down any lower than 73 degrees!! We are exited to stay here for the pool but it wasn’t operational either! All in all these are all maintenance issues that the hotel and discounts should be given if these items persist it’s hard to justify the nightly rate!!
2024년 2월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 18일
Thank you for taking the time to leave us a review, we appreciate your business and feedback

2/10 - 너무 별로예요

Cassidy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sauna Room
We checked in and had to leave right away for an event so we didn’t even get to see the room until later. When we did get up to the room the thermostat was at 87 degrees and it was like a sauna. There was no way to turn on “air conditioning” we had to turn it off all together. It never cooled down. We asked for fans they didn’t have any. At midnight we had enough and tried to see if the Walmart ten miles away had a fan and they were closed. The desk didn’t help us at all! We were only given Hilton honors points and not refunded our room. I will never stay here again as we didn’t sleep a wink. Should have just drove home in the middle of the night!
2024년 1월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 18일
Thank you for the feedback, we do apologize for the inconvenience you experienced

4/10 - 별로예요

Ian

2024년 1월에 5박 숙박함
답변 제공: Staff 님, 2024년 4월 18일
Thank you for taking the time to leave us a postive rating

2/10 - 너무 별로예요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2024년 1월에 5박 숙박함
답변 제공: Staff 님, 2024년 4월 18일
Thank you for taking the time to leave us a rating

10/10 - 훌륭해요

juanesha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 18일
Thank you for the positive rating

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 18일
Thank you for the postive rating

2/10 - 너무 별로예요

Ty

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
There is an issue with the Expedia payment interface and we were charged twice by the property. This has caused significant waste of time and energy to get the extra charges reversed. The property insists I research and resolve how Expedia pays the property and they state they don’t handle this. The hotel charges $100 more per night to book directly, but buyer beware.
2024년 1월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 18일
You are correct when you book 3rd party we have no access to your payment. Thank you for taking the time to leave a review

6/10 - 괜찮아요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Got a great deal on the room. Nice hotel. Spacious. Unfortunately, the heat didn’t work in our room. Maintenance came and diagnosed it very quickly. Got us in a new room quickly, as well. My only gripe was the smell of oil or something in the air everywhere, which I presume came from the griddle in the kitchen directly below us.
2024년 1월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 18일
Thank you for the feedback

8/10 - 좋아요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Needed a break
This is a lovely hotel. I took a couple of kids to get us out during several days of snow/cold/trapped at home. The restaurant was out of a couple of items but we figured it out. Our only complaint was the temperature throughout the lobby, restaurant, and pool area--it was cold!
2024년 1월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 18일
Thank you for your feedback

2/10 - 너무 별로예요

Pete

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Staff 님, 2024년 4월 18일
Thank you for the feedback