책상, 암막 커튼, 다리미/다리미판, 무료 유아용 침대

수퍼 8 바이 윈덤 올몬드 비치 여행 후기

2 out of 5
수퍼 8 바이 윈덤 올몬드 비치
1634 North US 1 and I-95, I-95, Exit 273, Ormond Beach, FL

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 260개" "
평점 8 - 좋아요. 1002개 이용 후기 중 363개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 184개" "
평점 4 - 별로예요. 1002개 이용 후기 중 108개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 87개" "

7.4/10

청결 상태

8.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

4/10 - 별로예요

Sandy

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms had a peculiar smell. The hand towels were damp. The outlet for the little coffee pot and the blow dryer did not work even after trying to reset it no microwave in the room and just a very low quality place to stay I would not recommend nor would I return there
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 6일
Dear Sandy,We're truly sorry to hear about the challenges you faced during your stay. Your experience doesn't reflect our usual standards of comfort and cleanliness. We apologize for the peculiar smell, damp towels, and the issues with the outlets and amenities. Your feedback is valuable, and we'll work diligently to address these issues and ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

4/10 - 별로예요

Siri

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Area not safe. Lot of shady people.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 4일
Dear Siri,We're deeply sorry to hear about your concerns regarding the safety of the area. Your comfort and security are of utmost importance to us. We take feedback like this seriously and will look into ways to address any issues related to safety in the vicinity of our property. If there's anything specific you encountered that you'd like to share, please feel free to reach out. We appreciate your feedback and hope to have the opportunity to make improvements for future guests.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Aydan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t like how I was tricked by the date change online for cheaper and they didn’t refund me for my room of that date even though I also bought for the night of the date I needed. Not clean at all either and had stains on towels, sheets, etcetera.
2023년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 2일
Dear Aydan,I'm truly sorry to hear about your experience. It's distressing to know that your stay wasn't up to par. Your feedback is invaluable, and we're committed to addressing the issues you've raised. Rest assured, we're taking immediate steps to investigate and make necessary improvements to ensure our guest's comfort. We hope you'll give us another chance to provide you with a great stay. Please visit us again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Ryan

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great check in! Super friendly staff!
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 27일
Dear Ryan,Thank you for your positive feedback! We're delighted to hear that your check-in experience was great and that our staff was super friendly. Providing excellent customer service is a priority for us, and it's always rewarding to know that our efforts are appreciated. We value your feedback and look forward to providing you with a pleasant and memorable experience throughout your stay. Thank you for choosing our hotel!Sincerely, Hotel Manager

10/10 - 훌륭해요

Lisa 님, Melbourne

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great stay it was very quiet and a nice stay.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Lisa,Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great and peaceful stay. Providing a quiet and comfortable environment for our guests is a top priority, and we're delighted that we could meet your expectations. We hope to welcome you back again soon!Sincerely, Hotel Manager

4/10 - 별로예요

Pierrette

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not to be recommending and I will think twice before using expidia
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Pierrette,We're sorry to hear about your experience. If there are specific issues you encountered that you'd like to address, please feel free to reach out to us. We value your feedback and want to ensure that we address any concerns you may have. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

4/10 - 별로예요

William

가족 여행
To many street people
2024년 4월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear William,We apologize for any discomfort caused by the presence of street people during your stay. Your feedback is important, and we'll address this issue to ensure a more pleasant environment for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Manoel 님, Winter Garden

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The furniture, bedding and decoration are cloud and old.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 11일
Dear Manoel,Thank you for your feedback. We're sorry to hear that the furniture, bedding, and decorations did not meet your expectations. Your comments are valuable to us, and we'll take them into consideration as we strive to improve our accommodations. We appreciate your input and hope to have the opportunity to enhance your experience during future stays.Sincerely, Hotel Manager

6/10 - 괜찮아요

Amanda

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Pros: Bed was comfy and tv was easy to operate. Plenty of towels. Cons: the bathroom obviously hadn’t been cleaned. There was a pubic hair on the toilet seat when I lowered it and the complementary toiletries were obviously used (the cap was open and the contents were less than the one next to it). There was also a hole in the wall with a tissue stuffed into it.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Amanda,Thank you for sharing your feedback. We apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is a priority for us, and we regret falling short of your expectations. Your concerns will be addressed with our housekeeping team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Manuel

2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 27일
Dear Manuel,We are sorry to hear that your experience with our hotel did not meet your expectations. We apologize for any inconvenience or dissatisfaction you may have encountered during your stay. We would appreciate it if you could provide us with more details about your experience so that we can address any issues and improve our services. Thank you for bringing this to our attention.Sincerely, Hotel Manager

6/10 - 괜찮아요

Victoria

가족 여행
좋아요: 청결 상태
No breakfast. Advertises “a breakfast item”
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Victoria,Thank you for your feedback. We apologize for any confusion regarding our breakfast offerings. Your comments are valuable to us as we continuously strive to enhance our guest's experiences. We'll review our communication to ensure accuracy. We appreciate your understanding and hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Stephen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In horrible disrepair and Wyndham should be embarrassed to have their name attached to this hotel.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Stephen,We apologize for the disappointing experience you had during your stay. It's concerning to hear that our hotel was in disrepair, and we understand your frustration. Your feedback is important to us, and we will address these issues promptly to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Efraín

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Compre por equivocación la estadía y la dueña de el hotel cuando le llame dijo que no podía hacer nada que había perdido mi dinero
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Efrain,We apologize for any inconvenience you experienced regarding your booking. We understand mistakes happen, and we regret any frustration this may have caused. While we strive to accommodate our guests to the best of our ability, we also have policies in place that we must adhere to. We appreciate your understanding and hope to have the opportunity to assist you in the future. If there's anything else we can do to help, please don't hesitate to reach out.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Stephen

Not in Mami
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 29일
Dear Stephen,Thank you for choosing our property for your stay. We apologize for any shortcomings you experienced, and we're keen to learn more about what happened. Your feedback is crucial to our ongoing efforts to improve our services, and we truly value your insights. Rest assured, we'll use your comments to make necessary improvements and ensure better experiences for our guests in the future. We hope you'll consider giving us another opportunity to provide you with a more positive and satisfying stay. Your understanding is greatly appreciated.Sincerely, Hotel Manager

6/10 - 괜찮아요

michel

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
need restauration a lot, need new shower, need paint, need a lot of refreshing at over 250$ a night, but it was bike week……
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 14일
Dear Michel,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Ensuring our guest's comfort is our top priority, and we regret that we fell short of your expectations. Your comments regarding the need for restoration, a new shower, and overall refreshing will be taken into consideration as we continuously strive to improve our facilities. We understand the importance of providing value for the price paid, especially during special events like bike week. Your feedback is invaluable to us, and we hope to have the opportunity to better serve you in the future. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Internet connection was mostly not available.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 13일
Dear Mark,Thank you for your feedback and for choosing our hotel. We apologize for the inconvenience caused by the intermittent internet connection during your stay. Please rest assured that we will address this issue promptly to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to welcome you back for a more satisfactory stay soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

lawrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 13일
Dear Lawrence,Thank you so much for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. Providing exceptional service and accommodations is our top priority, and we're delighted that we met your expectations. Your satisfaction means the world to us, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Alfred

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Convenience, staff was great
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 9일
Dear Alfred,We're thrilled to hear that you found our hotel convenient and that our staff provided great service! Ensuring a seamless and enjoyable experience for our guests is our priority. Thank you for your kind words, and we look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Tara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was right across the street from the car show we attended
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 9일
Dear Tara,That's fantastic to hear! We're delighted that our hotel's location across the street from the car show you attended was so convenient for you. Providing easy access to local events and attractions is important to us. Thank you for choosing us, and we hope you had a fantastic time at the car show. We look forward to welcoming you back for future events!Sincerely, Hotel Manager

10/10 - 훌륭해요

JONATHAN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean,comfortable and friendly staff. Great for bike week, right across the street from Destination Daytona. A pleasant surprise!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear JONATHAN,We're thrilled to hear that you had a pleasant surprise during your stay with us! Providing clean, comfortable accommodations and friendly service is what we strive for. It's great to know that our location was convenient for Bike Week and that you enjoyed your time here. Thank you for choosing us, and we look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager

2/10 - 너무 별로예요

levi

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I got lied to on google maps and got robbed 100$
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear Levi,Thanks for the stay and the feedback. I am disappointed to see your comment about the issues as mentioned. However the matter will be investigated. The inconvenience is highly regretted. Shall appreciate your understanding. In any case, you are welcome to contact us.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Lise

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bruyant et des bibites dans le lit et
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 2일
Dear Lise,Thank you for the stay and the feedback. I understand that you had issues in certain areas and regret the inconveniences. We are working to improve the problems areas detected in your stay to the best of our efforts. Guest experience is important for us. I hope you will return to stay with us again. You can be assured of a very good stay.Sincerely, Hotel Manager

6/10 - 괜찮아요

John

가족 여행
별로예요: 편의 시설/서비스
Website was misleading regarding how it truly appeared and offered only coffee for breakfast when a breakfast was supposed to be included. Staff was very helpful when hair dryer didn’t work. Definitely appreciated that!
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear John,Thank you for your feedback. We apologize for any confusion caused as mentioned. Your feedback is valuable, and we'll ensure it's addressed for clarity. We're pleased our staff could assist with the hair dryer issue, and we're grateful for your appreciation. Please accept our apologies regarding breakfast, and we hope to better meet your expectations in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Curtis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
NA
2024년 2월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 24일
Dear Curtis,Thank you for the glowing review and the five-star rating! We're thrilled to hear that you had an exceptional experience with us. Providing top-notch amenities and service is our priority, and we're delighted that we could exceed your expectations. We look forward to welcoming you back for another luxurious retreat soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Kanaiyalal 님, Douglas

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Hospitable owners
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 23일
Dear Kanaiyalal,We're thrilled to hear that you found our owners to be very hospitable! Providing a warm and welcoming atmosphere is a priority for us, and we're glad to know that our efforts were appreciated. Thank you for your kind words, and we hope to have the pleasure of hosting you again soon!Sincerely, Hotel Manager

8/10 - 좋아요

Florent

2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Florent,Thank you for your positive rating! We're glad to hear that you had a good experience overall. If there are any specific areas where we can improve to make your next stay even better, please don't hesitate to let us know. Your feedback is valuable to us, and we appreciate your support. We hope to have the opportunity to welcome you back soon!Sincerely, Hotel Manager

4/10 - 별로예요

Frank

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wasn’t very great
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear Frank,We're sorry to hear that your experience wasn't up to your expectations. Your feedback is important to us, and we'd like to learn more about what aspects of your stay fell short so we can address them accordingly. If you're willing to provide further details, please feel free to reach out to us directly. We appreciate your honesty and hope to have the opportunity to make things right in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Bruce

가족 여행
This property was so bad we didn’t even stay. We couldn’t checkout because it was prepaid via Expedia. We were in town to visit friends but wanted our own place to stay. By midnight we called them to rescue us. This place would have been good for a trucker at maybe $69 per night. Because of the Daytona 500 everything was booked. We were charged a non refundable $340 per night. As a business traveler with 30 plus years on the road this was the worst disaster of a hotel I’ve ever seen. It had zero amenities and dirty sticky plastic fake wood floors. Enough said, lesson learned and no help from Expedia. PS, I think it’s even an insult to Truckers.
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Dear Bruce,We're truly sorry to hear about your incredibly disappointing experience at our property. It's disheartening to learn that we failed to meet your expectations and provide a comfortable stay. Your feedback is incredibly valuable, and we will address these issues with our team to prevent any similar occurrences in the future. We apologize for any inconvenience caused and understand your frustration. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Ed

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Dear Ed,Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. If there are any specific areas where we can improve, please let us know. Your input is valuable to us, and we're committed to making necessary changes to enhance our guests' experiences. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Tamera

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Friendly staff
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Dear Tamera,Thank you for your perfect rating and positive feedback regarding our staff! We're delighted to hear that you had a pleasant experience with us. Providing friendly and accommodating service is a top priority, and we're thrilled that our team made your stay enjoyable. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

David 님, Millington

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Clean quiet older property.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear David,Thank you for taking the time to share your thoughts. We're pleased to hear that you found our property clean and quiet, even if it's an older establishment. Your feedback is valuable, and we appreciate your understanding. If there's anything specific you enjoyed or any areas you feel we can enhance, please let us know. We look forward to serving you again in the future!Sincerely, Hotel Manager

4/10 - 별로예요

Bruce

별로예요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 1일
Dear Bruce,We're sorry to hear that your experience fell short of expectations. Your feedback is valuable, and we'd appreciate any additional details to understand and address the issues you encountered. Our goal is to improve and ensure a better stay for our guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 - 좋아요

Linda

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The room was nice. It needs some updating. The only real complaint was the noise from the air conditioner. It keep me awake most of the night. The lady in the office was super nice and helpful.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Linda,We appreciate your feedback on your recent stay. While we're pleased to hear that you found the room nice, we apologize for the inconvenience caused by the noise from the air conditioner, impacting your sleep. Your suggestion about updating is duly noted. On a positive note, we're glad the lady in the office was super nice and helpful. Your comments are valuable, and we'll use them to enhance the overall guest experience. Thank you for sharing your thoughts.Sincerely, Hotel Manager

8/10 - 좋아요

miriam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 20일
Dear Miriam,Thank you for giving us a 4-star rating, signifying your satisfaction with your stay. Your feedback is crucial for our ongoing service enhancements, and we'll share it with our entire staff. We're grateful for your choice to stay with us and look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 - 괜찮아요

Joseph

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Besides the lack of wifi and no clean towels or the ropm not being made up between the days of stay, nothing bad to say
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 15일
Dear Joseph,We appreciate your feedback and understand your concerns about the lack of wifi, absence of clean towels, and the room not being made up during your stay. We apologize for any inconvenience you experienced. Your comments are valuable, and we will address these issues to ensure a more seamless and enjoyable experience for our guests in the future. If you choose to stay with us again, we're committed to making it a more positive experience. Thank you for your understanding.Sincerely, Hotel Manager

10/10 - 훌륭해요

William

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 10일
Dear William,Hello! We're thrilled to receive a perfect rating from you! Thank you for choosing our hotel and taking the time to share your positive experience. We're committed to providing exceptional service, and it's rewarding to know we met your expectations. We look forward to welcoming you back for another outstanding stay!Sincerely, Hotel Manager

4/10 - 별로예요

John

연인과의 여행, 출장 여행
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear John,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Jeff,Thanks for staying with us! We're glad you enjoyed your stay. Our goal is to provide the best service possible, and your ten-star review is a great reminder of what we're achieving. We hope to see you again soon!Sincerely, Hotel Manager

6/10 - 괜찮아요

Sherrie

별로예요: 청결 상태
The hotel was ok but the floor in our room was very dirty.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Sherrie,We appreciate your candid feedback and apologize for any inconvenience caused by the cleanliness issue. Rest assured, your concerns will be addressed with our housekeeping team to ensure a more pristine experience for future guests. We hope you consider giving us another chance to exceed your expectations.Sincerely, Hotel Manager

6/10 - 괜찮아요

Gary

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds were nice.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Gary,Thank you for sharing your feedback. We're glad to hear that you found the beds comfortable. If there are specific areas where we can improve and elevate your overall experience to a higher rating, please feel free to let us know. We appreciate your input and hope to have the opportunity to welcome you back for an even more satisfying stay in the future. Safe travels!Sincerely, Hotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not clean place
The place needs a deep cleaning. There are multi color bulbs in the room.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. Your feedback is important, and we take your concerns seriously. We will address the cleaning concerns to ensure a more satisfactory experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience on your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Ian,Thank you immensely for your stellar 10/10 review! We're thrilled to learn that your experience exceeded expectations. Our team takes great pride in delivering exceptional service, and it's truly rewarding to know we hit the mark. We can't wait to welcome you back for another outstanding staySincerely, Hotel Manager

8/10 - 좋아요

Jannie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service
The rooms are adequate many pillows beds a bit hard for my liking. Shampoo smells like Ajax the body soap smelled minty that one I liked lol. Plenty of towels remote control didn’t work but it was overnight stay so we just used the tv buttons more channels than topaz muffins for breakfast. Service was great and fast. Room smelled musky but we aired it out ac worked well. Has fridge and microwave better than topaz motel not on beach but customer service is much better here
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Jannie,Thank you for your detailed feedback. We're glad to hear you found the rooms adequate, enjoyed the amenities, and appreciated the service. We apologize for any inconveniences with the bed firmness and remote control. Your insights on scents and preferences are noted. We're pleased you had a positive experience overall and hope to welcome you back for another comfortable stay.Sincerely, Hotel Manager

4/10 - 별로예요

Mubarak

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We reserved a king bed through Expedia, but upon our arrival, they informed us that a king bed was not available. I offered to pay extra to accommodate us, but the attendant insisted that they didn't have rooms with king beds available. All of them on the first floor had been taken or reserved, so we had to go to the second floor to a room with a double bed. The phone in the room was disconnected, and there was no way to call in case of an emergency other than to walk to the office downstairs, which was inconvenient
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 30일
Dear Guest,I am sorry to learn about all the inconvenience you had during your stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.

6/10 - 괜찮아요

R P

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Get what u pay for.
First tthe good, nice price, pretty clean, reasonable service. Now the bad, could not get into first room, so they moved me. Second room was 2 beds not a king as I booked. Room smelled like smoke. Beds were terrible, squeaked so bad. AC was really noisy. But give them credit it was clean
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 29일
Dear R P,We appreciate your honest feedback. While it's good to hear that you found the price reasonable and the overall cleanliness satisfactory, we apologize for the challenges you faced with room allocation, bed comfort, and the smell of smoke. Your comments are valuable, and we'll address these issues to ensure a more comfortable experience for future guests. Thank you for acknowledging the cleanliness, and we hope to have the opportunity to provide a more enjoyable stay in the future.Sincerely, Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs Cleaning
Two roaches in the room. Have to wear shoes because the floors make your feet and/or socks black.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 28일
Dear Guest,We sincerely apologize for the cleanliness issues you encountered during your stay. This is not reflective of our standards, and we take such concerns seriously. We will investigate and address this with our housekeeping team to ensure a more thorough cleaning process. Your feedback is important, and we hope to have the chance to provide a much-improved experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Sylvie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Chambre assez grande
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 24일
Dear Sylvie,We're delighted to hear that you found your room to be spacious. Providing comfortable accommodations is a priority, and we're pleased that the size of the room met your expectations. Your positive feedback is appreciated, and we look forward to hosting you again for another enjoyable stay. Thank you for choosing us!Sincerely, Hotel Manager

8/10 - 좋아요

Ed

별로예요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 17일
Dear Ed,We extend our heartfelt gratitude for choosing to stay with us and for taking the time to provide an excellent 8-star feedback. We are pleased to learn that you enjoyed your stay with us, but we would appreciate it if you could provide us with more detailed feedback on your experience. Your valuable insights help us to continuously improve our amenities and services to ensure that our guests have a memorable stay. We eagerly anticipate your return visit.Sincerely, Hotel Manager

4/10 - 별로예요

Mubarak

출장 여행
We had to switch our room three times, first time the shower doesn’t drain, second room it has a very bad smell and high concentration of Clorox that made my eyes achy , it didn’t have any outlet near the bed for charging purposes. The third one was fine but not great. Try to imagine to move your stuff like that when you check in at 8 pm and you are tired just want to relax! The staff in the front desk were nice but in the morning the cleaning staff tried to bust our door even we put don’t disturb sign!
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 16일
Dear Mubarak,We sincerely apologize for the series of inconveniences you faced during your stay. Your experiences with the rooms and the cleaning staff are unacceptable, and we deeply regret the impact on your relaxation. Rest assured, we will address these issues promptly and reinforce training to ensure a smoother and more enjoyable stay for all guests. Your feedback is crucial, and we appreciate your understanding. If given another chance, we are committed to providing you with a superior experience.Sincerely, Hotel Manager

6/10 - 괜찮아요

Gordon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The wifi didn’t work very good
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 7일
Dear Gordon,We apologize for the inconvenience you experienced with the Wi-Fi during your stay. Your feedback is important, and we appreciate you bringing this to our attention. We will investigate and address the issue to ensure a more reliable and efficient internet connection for our guests in the future. We value your input and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager