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Reviews of HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek

2 out of 5
HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek
4850 Leetsdale Dr, Glendale, CO

Reviews

4.4
Rating 10 - Excellent. 93 out of 1000 reviews" "
Rating 8 - Good. 109 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 166 out of 1000 reviews" "
Rating 2 - Terrible. 502 out of 1000 reviews" "

4.2/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

4.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Marcus E

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Response from Recordo, Rediresponse Specialist on May 4, 2024
Hello Marcus, Thank you for taking a moment out of your busy day to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Carlos

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was disappointing experience. I walked two third floor because three cards could not open the door of the first room 333, I asked for my money back to leave, they do not want to do it. At the same time another guest was complaining for the same problem. The manager offered me a room 307, with a card. I asked her: The card work, She said yes, I stay, but still the nightmare: the bathroom Fawcett was leaking, no bulb at the lamp, I slept over the bed because there was women hairs inside the bed, I did not shower because women hairs inside the shower. The do not clean. I did not take a risk.
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on May 1, 2024
Dear Carlos, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other issues mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Stasia

Disliked: Cleanliness, staff & service, property conditions & facilities
So gross
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on Apr 29, 2024
Dear Stasia, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist

6/10 Okay

Esdras

Disliked: Staff & service, amenities, property conditions & facilities
The place looked good from outside, but It was a little messy on the hallways and it smelled terrible. The rooms were ok, just a little old. The office was only open 7 to 11. So I was just asked in the office to leave my key in my room (I had to head to the airport at 5:00 am). I hope they give me back my $100 deposit.
Stayed 2 nights in Apr 2024
Response from Oshane RediResponse Specialist on Apr 28, 2024
Dear Esdras, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the rooms not being up to your standards, the foul odor you described along with the other issues mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours,Oshane Red Roof Management RediResponse Specialist

4/10 Poor

Virna

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was hideous. I'm so embarrassed I booked this place for people to stay. This place should be condemned.
Stayed 3 nights in Apr 2024
Response from Oshane RediResponse Specialist on Apr 28, 2024
Dear Virna, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies the property was not up to your standards. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

David

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolute trash. Seriously, piles of garbage and filth along the halls. Rats running around. The laundry room is always closed and going to be fixed soon. Elevator always out of order. Want a room change because of damage or disrepair in the room they put you in? Forget it. Need anything like towels, soap? You have to get it from the front desk during business hours. If your looking for a great spot to smoke speed and skrew a hooker this is it. Bring your bubble and some cash and get ready to... probably get ripped off by some scamming hoe.
Stayed 2 nights in Feb 2024
Response from Recordo, Rediresponse Specialist on Apr 27, 2024
Hello David,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. It's disheartening to hear that you see our property in such a light. You stated our property was filled with trash, had a broken elevator, rodents, along with other highlighted issues. Please know that your highlighted experience isn't the type HomeTowne Studios aim to provide. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to Red Roof and we’ll take a serious look into your comments in order to make changes to improve our customer experience. Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

aleandro

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Recordo, Rediresponse Specialist on Apr 24, 2024
Hello Aleandro, Thank you for taking a moment out of your busy day to complete our survey. The staff at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 Poor

Oran

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To keep this short and sweet or maybe not so sweet. The building itself was deteriorating and in really bad condition. The room looks like it may have been quickly wiped down. And I say that they must have run through as in quickly the bed. I was afraid to sleep on, never removing the covers. Thank god I had my own pillow which I also left there not to bring home with me. The first night of arrival they were closed. Once my flight transferred me in. So I had to sleep outside until they reopened at seven am. Definitely not my first choice for my next trip. I'll spend the extra dollars
Stayed 4 nights in Apr 2024
Response from Recordo, Rediresponse Specialist on Apr 23, 2024
Hey Oran,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. It's saddening to hear that you weren't able to stay with us on your first night of arrival. For future reference please know that our front desk operate from 7am-11pm. You also stated that your experience did not meet your expectations due to our building appearance not to your liking neither was our beds. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Okay

Ricardo

Business traveler
Disliked: Amenities, property conditions & facilities
Motel close to work! Grocery store, 1blk away To many homeless people, Walking around the property!!
Stayed 7 nights in Apr 2024
Response from OnielRediresponse Specialist on Apr 22, 2024
Thank you Ricardo, for taking the time to write a review of your stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. It's nice reading that you took liking to our hotel's convenience, however, regarding your concern note that your feedback with be taken into consideration to make changes. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Miriam

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was HORRIBLE. The customer service was horrible entirely, when I arrived for check in. The clerks were arguing back and forth with a guest and cursing along with them. I got ONE towel and ONE roll of toilet paper for 3 people for a 3 night stay.. I asked for more and got one more towel. There was a pile of trash in front of my door that wasn’t picked up until the second day we requested it. During our stay someone’s room was given to someone else or the keys were misplaced we heard a guest screaming that someone was in her room. It was overall so bad I will never be staying again. The clerks seem like they hate their own lives and don’t feel like helping you.
Stayed 3 nights in Apr 2024
Response from OnielRediresponse Specialist on Apr 22, 2024
Hi Miriam,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. You indicated that you were unsatisfied with our services, please accept our apologies for the inconveniences. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

John-Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
was not there on my check in time which caused me not to be able to find another place until after 3 AM keep in mind this is after I have been traveling for over 10 hours Terrible on both Expedia and the Hotel
Stayed 2 nights in Apr 2024
Response from Recordo, Rediresponse Specialist on Apr 24, 2024
Hey John,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. I'm sorry to hear that you weren't able to stay with us due to a late arrival. However, for future reference, we do have a night person that's able to check you in after our front desk operation hours (7am-11pm). Red Roof value your business and hope that you will give us the opportunity to provide a better experience. Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Rohan

Stayed 1 night in Apr 2024

2/10 Terrible

Lindsey

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The property gave off an aroma of eude du Toilet, Dumpster, and cigarette smoke. The door to my room was open before I arrived, and the frame to the door bent with the handles and locks hanging by a screw. The bathroom ceiling had mold, there was one towel present in the bathroom, the size of a hand towel. The dresser drawers wouldn’t close, rolled and hung wide open. The smoke alarm was beeping nonstop, and the front desk clerk gave me a battery to replace myself, even though there was a plastic cage surrounding the alarm with a giant sign stating tampering with fire alarms is a felony. There was nothing in the room that could move to get me high enough to remove the cage and replace the battery. I didn’t even try to check the bed for bedbugs, which I wouldn’t be surprised if that or mold was present.
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 18, 2024
Dear Lindsey,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible sign of mold in the room, the smoke alarm that was beeping, the encounter you had with the staff and the other concerns you described. I am sorry that the staff was not helpful of your situation. We take your issues seriously and we will use your feedback to ensure our staff is providing the level of service our guests deserve. I will also share your concerns with the management team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Brandi

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware travelers, This place is so disgusting, very unsafe! The property itself smelled off urine with trash everywhere!! The elevators are broken and we carried our luggage 3 flights!! The rooms window had a hole in it, Like a hole in the window!! The room was so nasty and run down I grabbed my things immediately and left!! I paid a little under $300 for 3 nights and I was denied any part of my money back. Had to go someplace else!! By the way if you are traveling but plan on arriving after 11pm they will not check you in!! I arrived at 2am and was denied check in so I had to get a separate room for the first night an extra $100!!
Stayed 3 nights in Apr 2024
Response from Kamaria RediResponse Specialist on Apr 17, 2024
Dear Brandi,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the location, the odor you described and the other issues which hindered your stay. However, as it pertains to the deposit, please reach out to the front desk directly for further assistance. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

4/10 Poor

Fernando

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property is good but the lobby is ONLY OPEN TO 11PM. We missed a whole night because our flight was delayed and we couldn’t check in till the following morning. Also requires a deposit before checking in.
Stayed 3 nights in Apr 2024
Response from Kamaria RediResponse Specialist on Apr 17, 2024
Dear Fernando,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. It's great to hear that you were pleased with our location. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues which hindered your stay. Feedback from our guest is always welcome as we strive to continuously improve the quality of our guest services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,KamariaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Charla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DUMP!!! Mold in the room, broken light, locks on stairs didn’t work……
Stayed 3 nights in Apr 2024
Response from Gabrielle RediResponse Specialist on Apr 10, 2024
Dear Charla,Thank you for your review following your stay at HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the broken light, the faulty locks on the stairs and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Elizabeth

Disliked: Staff & service
Stayed 7 nights in Mar 2024
Response from Xao RediResponse Specialist on Apr 3, 2024
Hello Elizabeth,Your review of the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

Dylan

Place wasn’t clean. Falling apart. No soap or shampoo
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 25, 2024
Dear Dylan, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. I am disappointed to read that you found the room to be unclean and that there was a lack of bath amenities. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is crucial, and we're ensuring that such issues are minimized in the future.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Anita

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were dirty. The door to cabinet was hanging by 1 screw. There were people in stairwells doing drugs. Someone actually overdosed and paramedics came.
Stayed 7 nights in Feb 2024
Response from Samantha Rediresponse Specialist on Mar 22, 2024
Thank you, Anita, for writing to us about your recent stay at our hotel HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Samantha Red Roof Management Rediresponse Specialist

2/10 Terrible

Ladell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very sad very bad customer service was made to clean our own room and was told we would have some kind of compensation for how dirty it was and nothing we waited to speak to the manager she had said the manager would be in the next day the whole time she was the manager
Stayed 5 nights in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 20, 2024
Dear Ladell,Thank you for your review following your stay at HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the poor customer service you described hindered your stay. which was saddening to read. The insight you provided is nowhere near the standard of our brand, so I was truly disappointed. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Kayla

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
So far no complaints
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 17, 2024
Dear Kayla, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. It is great to read that you had no complaints when you were at our hotel. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

James

Disliked: Cleanliness, amenities, property conditions & facilities
I did not feel safe staying here. Drug deals and doings going on. Homeless people loitering about and questionable people staying there.
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on Mar 13, 2024
Thank you, James, for writing to us about your recent stay at our hotel HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations. Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities
I had a horrible time here as I am a person that is blind I arrived to the location and was immediately checked into a foul smelling room with unmade bed. They refused to help me and told me to go elsewhere. My next experience was during a weekday they had 0 staff to help me re register a door card and left me outside from 10:30 pm till 10am following morning and gave me no refund they gave me incorrect; info to contact corporate and were so unhelpful. If you are unawhere of how it feels to be a blind person as an adult with this awful service it’s equal to felling stuck in your linen. Closet with it falling in on you. No sympathy no help I was humiliated and I felt if I had to ever spend another day like that I would rather no longer live. My worst experience to date. I have stayed in 3rd world countries with better service.
Stayed 7 nights in Mar 2024
Response from Adraine Rediresponse Specialist on Mar 21, 2024
Dear Brian, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the smell of the room, the encounter you had with the staff and the other concerns you described. I will share your feedback with our management team in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Angelica

Business traveler, Traveled with family
Disliked: Property conditions & facilities
The rooms are not cleaned, our room didn’t have towels at all, the only good thing was the young man that help us out at the front office he was nice and told us the truth about the room. I don’t recommend at all.
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 12, 2024
Dear Angelica,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Denver - Glendale/ Cherry Creek. I am glad to read that you were pleased with our staff at the front desk. However, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the room lacked cleanliness and that there were no towels. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 11, 2024
Hello Jesus, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Denver - Glendale/ Cherry Creek and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Very clean
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 9, 2024
Thank you for taking a moment to leave a review, Lynette. The staff and I at the HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek appreciate your 5/5 score following your stay. I am happy that our cleanliness and great customer service provided you with a positive experience. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Leanne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to get a room the person behind the counter has someone hanging out in lobby & didn’t seem like he wanted to be working. Then walking out a customer said all his stuff was stolen out of his room & then looking for my room because he didn’t tell me anything I watched 4 drug deals & homeless sleeping everywhere & 2 guys breaking into rooms so I didn’t stay. I have a 16yr old with me and it wasn’t safe for us to be there
Stayed 7 nights in Feb 2024
Response from Red Roof Management on Mar 9, 2024
Dear Leanne,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek did not meet your expectations. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. We at Red Roof appreciate your business and truly value your feedback.We wish you all the best in your future travels.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Kiley

Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 26, 2024
Dear Kiley,We at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK are disappointed to have earned your poor scoring of 1/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Zayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Mar 3, 2024
Thank you for taking a moment to leave a review, Zayne. The staff and I at the HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek appreciate your 5/5 score following your stay. I am thrilled that you had a nice stay with us. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, staff rude. People shooting up in the stair well isn't exactly my idea of a place I'll ever go back too!great place
Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Feb 29, 2024
Dear Daniel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - WEST. Please accept our sincere apologies for the staff you found to be rude and the noise disturbance that was contributed from people running upstairs. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Than Than

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from OnielRediresponse Specialist on Feb 25, 2024
Hi ThanThan,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terrible

Kathleen

Stayed 1 night in Feb 2024
Response from Adraine Rediresponse Specialist on Mar 21, 2024
Hello Kathleen, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

MICHELE

Response from Tianna RediResponse Specialist on Feb 22, 2024
Hello Michele, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Samantha

Disliked: Amenities, property conditions & facilities
You would think your at somebody trap house…Only good thing about the hotel is that it’s close to local stores and restaurants.
Stayed 2 nights in Feb 2024
Response from OnielRediresponse Specialist on Feb 21, 2024
Hi Samantha,Thank you for taking the time to write a review of your stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. It's nice to read that you took liking to the convenience of our property, however, you indicated that you weren't satisfied with your stay, our apologies for any inconvenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terrible

Rj

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do you really want to know how terrible this location is? I'll tell you. I had a busted phone, and broken ac unit. There were holes in the wall, the toilet leaked and the baseboard in the bathroom has pulled away from the wall. Under the sink in the kitchenette was warped. That's just inside. The stairwell smelled like urine and drugs. The rail was torn off the wall and trash thrown all over the stairs and landings. I have pictures and do plan to post them online in every forum that I can. Not to mention the fact that I had to extend my stay. I swiped my card on the third, and I expect that money to come out on the 3rd and not the 9th or 10th. It feels like they're trying to make their guests accounts go into the negative. Then, the young lady at the front desk, as well as the company's guest services representative was rude(which I'm glad that you record for "training purposes"), when I tried to find out why the money wasn't pulled from my account! I will never use this drug-infested, over-priced trashcan of a hotel again, and make sure that anyone I can reach, will never use it, too. I am disgusted! Please, do not advertise them on your site. This hotel is not worth your name being on the line for.
Stayed 16 nights in Feb 2024
Response from Xao RediResponse Specialist on Feb 20, 2024
Dear Rj,We are sorry to hear your recent experience at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek did not meet your expectations. I will certainly bring your comments to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. On behalf of Red Roof, we wish you all the best in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Kimberly

Front desk guy was rude and hung up on me. I won’t stay here again. I was not aware you had to put down a $100 deposit when you got there. Wasn’t mentioned when I booked on Expedia.
Stayed 1 night in Feb 2024
Response from Xao RediResponse Specialist on Feb 20, 2024
Thank you for taking the time to tell us about your experience at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek, Kimberly. I am sorry that your experience did not meet your expectations. You stated that the rude front desk staff and the deposit policy hindered your stay. Please accept our deepest apologies for the inconveniences caused.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

2/10 Terrible

Yahir

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 14, 2024
Hello Yahir,I sincerely apologize that your stay at our HomeTowne Studios Denver Glendale/Cherry Creek didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

2/10 Terrible

Emily

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dangerous and there was no stay that attended us in a proper manner
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 14, 2024
Hello Emily,Thank you for reviewing our Hometowne Studios Denver - Glendale/Cherry Creek. It seems that you may have been faced with safety concerns while with us and that you felt displeased with the service in which you were provided. This is regrettable to hear as this is not an experience our guests usually have with us. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you have a better experience in your future travels.Very truly yours,Red Roof Management

2/10 Terrible

William, Helena

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Uggh......really sweet staff members, but the rooms are filthy.
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 12, 2024
Hello William,Thank you for choosing our HomeTowne Studios Denver - Glendale/Cherry Creek. Though we are happy that we were able to provide you with good customer service, we are disappointed to see that you found the room to be unclean. Please accept our apologies. This is not usually an experience our guests have with us. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

8/10 Good

Ramone

Great night staff
Stayed 2 nights in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 11, 2024
Dear Ramone,Thank you for taking the time to share your feedback regarding your experience at the Hometowne Studios Denver Glendale - Cherry Creek. We are happy that you were pleased the service provided by our night staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again, we do hope you will choose to stay with us at Red Roof again, so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Tiffany was super helpful and patient with me. I forgot to confirm my change of date and she was able to help me out. Super friendly, thanks Tiffany.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 9, 2024
Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the super friendly, super helpful staff and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Your comment will be shared with the staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

April, Colorado Springs

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here as a last resort.
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 8, 2024
Hello April, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

SERGIO ALFONSO

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
"Garbage" literally inside and outside the rooms.
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 8, 2024
Hello Sergio, Thank you for the feedback about your recent stay at our hotel HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the lack of cleanliness of the environment. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof team value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Damon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 8, 2024
Hello Damon, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Carlos

Stayed 2 nights in Feb 2024
Response from Adraine Rediresponse Specialist on Mar 21, 2024
Hello Carlos, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DENVER - GLENDALE/ CHERRY CREEK and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Poor

Kristin

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gabrielle RediResponse Specialist on Jan 30, 2024
Thank you for taking a moment to leave a review, Kristin. The staff and I at the HomeTowne Studios by Red Roof Denver - Glendale/ Cherry Creek were disappointed to see your 4/10 score following your stay. In order to understand what prompted your 4/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on Jan 29, 2024
Hello Philip,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. I'm disappointed to see that your stay was less than ideal that prompted a 2/10 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

samual

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on Jan 28, 2024
Hello Samual,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Barry

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was slow. Had to sign many many forms. Room was barren, no light bulb in fixture by bed. No bathroom essentials. No soap. No drinking glasses. No utensils. Homeless hanging around probably. Rested a bit and left. Make it a homeless shelter or tear it down. What a waste of 70 dollars.
Stayed 1 night in Jan 2024

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Well first off no toilet paper at all.Stains and marks on walls I have no idea what it was.Nor did I want to know.I didnt take shower.This place on outside looks new but the room definitely needs remodeling
Stayed 2 nights in Jan 2024
Response from Carla RediResponse Specialist on Jan 25, 2024
Dear John,We appreciate you taking your time to share your honest feedback here at the HomeTowne Studios By Red Roof Denver - Glendale/ Cherry Creek. I am disheartened to read that your stay fell short of your expectation due to the situation you described regarding the stains on the wall, there was no toilet paper and the other concerns you listed. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. Your feedback is very important to us, so thank you for sharing.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist