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햄프턴 인-덴버 웨스트/골든 여행 후기

2.5 out of 5
햄프턴 인-덴버 웨스트/골든
17150 W Colfax Ave, Golden, CO

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 484개" "
평점 8 - 좋아요. 1000개 이용 후기 중 283개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 122개" "
평점 4 - 별로예요. 1000개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 41개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

Aaron-Kajol

단체 여행
별로예요: 청결 상태, 편의 시설/서비스
Room was not clean and ready when we checked in. Had to move to another room away from our friends. The next day the bathroom faucet gasket broke and the sync flooded. Our friends room bathroom door also fell off.
2024년 4월에 2박 숙박함
답변 제공: Kaitlyn 님, 2024년 5월 2일
Hi Aaron, I apologize for the inconvenience of your stay! I wish we could have kept you with your group at check-in, however we are in our busy season and rooms book up fast. That being said, we should have done better to accommodate your request. I also apologize for the frustrating maintenance issues you experienced! We are doing our best to keep up when they occur, but unfortunately, we cannot always predict when they will happen. We are currently working on the issues you stated with you and your friend's room, so we can provide a better experience for our next guests. If you would like to further discuss your time with us at Hampton Golden, please call the hotel directly so we can work together to make your recent stay more positive.

8/10 - 좋아요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to Red Rocks, close to Golden and close to Denver. Overall very clean, great staff.
2024년 4월에 1박 숙박함
답변 제공: Billy 님, 2024년 4월 29일
Thank you for your kind words, Jason. I am glad that the location worked out for you and that you were pleased with the cleanliness. We hope to see you again soon.

8/10 - 좋아요

Veronica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our shower didn’t drain at first. Eventually got it to work. I understand now why they asked if I minded being on the first floor, it’s loud! But the room is very nice besides that. Nicer than the Holiday Inn next door.
2024년 4월에 1박 숙박함
답변 제공: Kaitlyn 님, 2024년 5월 1일
Hi Veronica, I'm sorry to hear about your shower issue! Although I'm happy you got it fixed, I imagine that was frustrating at first. If you did not let front desk know prior to check-out, please feel free to give us call so we can locate the room and have maintenance take a look. I hope you enjoyed your time with us regardless. We would love to welcome you back next time you're in Golden!

8/10 - 좋아요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Pembroke

별로예요: 숙박 시설 상태 및 시설
This is the sorriest Hampton Inn we have ever stayed in. The key machine was down, no keys. The toilet seat was loose. The sink faucet was loose. We will stick with Holliday Inn Express!
2024년 4월에 1박 숙박함
답변 제공: Kaitlyn 님, 2024년 4월 25일
I am so sorry to hear about your experience with us! I understand how that was a frustrating stay. Unfortunately, maintenance issues do come up and the best we can do is try to mitigate them. We are in the process of fixing those issues in order to provide a better experience to future guests. Again, I apologize for the inconvenience.

6/10 - 괜찮아요

Javier Alejandro

2024년 4월에 1박 숙박함
답변 제공: WJS 님, 2024년 4월 29일
Hello JavierIf you would be willing to shed more details on any issues that you had, I would greatly appreciate the information. We hope to see you soon.

8/10 - 좋아요

Gretchen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, easy to get to. Fun, warm pool and great hot tub!
2024년 3월에 2박 숙박함
답변 제공: Kaitlyn 님, 2024년 4월 25일
Hi Gretchen! I'm happy to hear you enjoyed your stay with us. We hope to welcome you back soon!

8/10 - 좋아요

Mandy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and facilities were clean. Breakfast was convenient and well stocked. The room could use a little tlc. One blind track wouldn't roll up. Tub was clogged and wouldn't drain without holding drain stem down. The room thermostat heater/cooler needs some attention, door always falling open.
2024년 3월에 2박 숙박함
답변 제공: Billy 님, 2024년 4월 25일
Thank you for your kind works, Mandy. I did take note of your issues with the room and apologise that you had these issues during your stay with us. If you could shed some more details on what room you were in we will tend to these issues thoroughly. Thank you and have a great day.

10/10 - 훌륭해요

Zara

2024년 2월에 1박 숙박함

4/10 - 별로예요

Charles

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
We left an expenses knife in the room, on the table near the tv, and it was never found. We have called multiple times, they don’t even take our name or number in case someone finds it.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Nancy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Convenient and adequate breakfast. Kept up with deman even though hotel was sold out due to storm rooms very nice
2024년 3월에 1박 숙박함
답변 제공: Brandon Peterson 님, 2024년 3월 15일
Thank you for the review! We are glad you had a great stay and we look forward to seeing you next time!

10/10 - 훌륭해요

Chris

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff. Very nice stay. Excellent breakfast bar.
2024년 3월에 1박 숙박함
답변 제공: Brandon Peterson 님, 2024년 3월 15일
Thank you for taking the time to write a review! We look forward to seeing you next time you are in Golden!

6/10 - 괜찮아요

Wendry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
does not have free parking
2024년 2월에 1박 숙박함
답변 제공: Brandon Peterson 님, 2024년 3월 15일
Thank you for taking the time to write a review! We apologize as we do charge for guest parking. We hope you give us another chance next time you are in Golden!

8/10 - 좋아요

Brandon

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
I was disappointed the hot tub wasn’t working
2024년 2월에 1박 숙박함
답변 제공: Brandon Peterson 님, 2024년 3월 15일
Thank you for taking the time to write a review! We do apologize as the hot tub was down for maintenance during your stay. We look forward to seeing you next time you are in Golden!

10/10 - 훌륭해요

Felicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our family had a great stay. Staff were incredibly friendly and hospitable. We were welcomed with a hot cocoa bar which the kids loved. Facilities were clean and comfortable. Pool was warm and the hot tub was relaxing. The continental breakfast was delicious, with omelets and lemon poppyseed scones. We enjoyed the location being close to the Colorado Mills mall and ease of access to other Denver attractions from the interstate. Would definitely stay again! locationsneasily
답변 제공: Brandon Peterson 님, 2024년 3월 15일
Thank you for taking the time to write a review! We look forward to seeing you next time you are in Golden!

10/10 - 훌륭해요

William

Wonderful
2024년 2월에 2박 숙박함
답변 제공: Brandon Peterson 님, 2024년 3월 15일
Thank you for taking the time to write a review!

8/10 - 좋아요

dana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Brandon Peterson 님, 2024년 3월 15일
Thank you for taking the time to write a review!

10/10 - 훌륭해요

James

2024년 2월에 1박 숙박함
답변 제공: Brandon Peterson 님, 2024년 3월 15일
Thank you for taking the time to write a review!

10/10 - 훌륭해요

Lawrence 님, Elgin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very well managed. The breakfast is good. The hotel is located very close to mass transit into Denver.
2024년 2월에 1박 숙박함
답변 제공: Brandon Peterson 님, 2024년 3월 15일
Thank you for taking the time to write a review! We look forward to seeing you next time you are in Golden!

10/10 - 훌륭해요

JAKE 님, Sugar land

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Brandon Peterson 님, 2024년 3월 15일
Thank you for taking the time to write a review!

8/10 - 좋아요

Maynard

2024년 1월에 1박 숙박함
답변 제공: Brandon Peterson 님, 2024년 3월 15일
Thank you for taking the time to write a review!

10/10 - 훌륭해요

Beth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel for overnight stay with pets
Comfortable and good sized room. Excellent breakfast selections. Nearby pizza place was great, also.
2024년 1월에 1박 숙박함
답변 제공: Brandon Peterson 님, 2024년 3월 15일
Thank you for the review and we are happy to hear that you enjoyed your stay!

2/10 - 너무 별로예요

Alaina

단체 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The whole reason I booked this stay was to enjoy the hot tub and have a room with a tub. The hot tub's cleanliness was vile! And I am disgusted I even made the mistake of getting in! The bubbles were going when I stepped in.. When my friend and I got in we immediately got itchy, hopped out and turned off the Harsh Jets to revel scummy gross water... So it wasn't burning us from chlorine it was burning from too much acid (i.e pee!) I'm beyond disturbed. We immediately went to the room to rinse off only to find the bathroom in even worse conditions! There was hair from a previous guest All Over the shower, and the amenities cady. There was foamy suds as I wrinsed down someone else's PUBIC HAIR.. And I didn't really feel comfortable taking a Bath either, as I previously had planned. In my opinion this completely ruined my trip. Not too mention the breakfast sucked and the sheets smelled weird. Also, Diego was Less than accommodating when I complained about the hot tub and the shower cleanliness, and didn't even offer to move us rooms. Though Sarah in the morning was lovely and Mario who checked me in was nice, my overall experience was terrible! Again, I would have gone to a hot spring and not here but decided to come stay at this hotel instead because of the tub and hot tub. This was an EPIC FAIL.
2024년 1월에 1박 숙박함
답변 제공: Brandon Peterson 님, 2024년 3월 15일
I am so sorry to hear about your experience. We strive ourselves on giving a great guest experience, and it sounds like we failed. We hope you give us another chance next time you're in Golden!

4/10 - 별로예요

trent

별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Brandon Peterson 님, 2024년 3월 15일
Thank you for taking the time to write a review!

10/10 - 훌륭해요

Dianna

가족 여행
2024년 1월에 1박 숙박함
답변 제공: Katie- AGM 님, 2024년 1월 22일
Hi Dianna, I am thrilled you had a great stay with us! I hope you stay with us again.

4/10 - 별로예요

Elliot

2024년 1월에 1박 숙박함
답변 제공: Brandon Peterson 님, 2024년 3월 15일
Thank you for the review. We look forward to seeing you next time!

10/10 - 훌륭해요

paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk staff was very helpful and had good recommendations for places in the area
2024년 1월에 1박 숙박함
답변 제공: Katie- AGM 님, 2024년 1월 22일
Hi Paul, I am thrilled to hear you had a great stay with us! I hope to see you again in the future.

10/10 - 훌륭해요

Tonya 님, Denton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stay here every time we come to Colorado. Its a favorite based on location. Staff is always friendly and helpful, they go above and beyond. (I had a silly/fun request and they filled it for me) Thank you!
2024년 1월에 5박 숙박함
답변 제공: Katie- AGM 님, 2024년 1월 22일
Hi Tonya, I am thrilled to hear you had a great stay with us! I hope to see you again in the future.

6/10 - 괜찮아요

Ellen

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The hot tub is likely growing something in the jets— It smells like a combination of staph and pseudomonas when the jets are on. I haven’t received my email receipt yet, but I think they charge for parking….? They were kind enough to move our room to a higher floor at 10:pm when the wrestle-mania event started above our first room.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Jami

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Our room was not very clean. There was an old toothpick and bugs in the bathroom. There vanity was obviously not cleaned. I was disappointed, as we always stay with Hampton.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Brad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was a bit noisy. Heavy feet in the room above. Not a major issue just worth mentioning.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Timothy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
False fire alarm at 5:50am forced early departure w/o breakfast. Not a good start to first day of vacation.
2023년 12월에 1박 숙박함
답변 제공: Brandon Peterson 님, 2024년 3월 15일
We do apologize for the inconvenience of the fire alarm going off during your stay. We do hope you willl give us another opportunity to serve you next time you are in Golden!

8/10 - 좋아요

Paul

2023년 12월에 1박 숙박함
답변 제공: Katie- AGM 님, 2024년 1월 22일
Thank you for staying with us! I'm so glad to hear you had a great stay. See you next time!

10/10 - 훌륭해요

Sarah

2023년 12월에 4박 숙박함

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The fire alarms went off at 530 am. Nobody was around to let us know what was happening. We waited in our car till the alarms went off. Thank god it was a false alarm.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Brian

연인과의 여행
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Gary 님, Golden

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly abd genuine.pet friendly room options are very nice! Great breakfast! Salt water pool was verynice!
2023년 12월에 2박 숙박함

8/10 - 좋아요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A pleasant stay with a good breakfast in the morning. I did not like that there was an $8.00 charge for parking which was plentiful and I would think almost everyone staying here would have a car as it is remote.
2023년 12월에 1박 숙박함

8/10 - 좋아요

joey

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The pillows were flat and uncomfortable
2023년 12월에 7박 숙박함

6/10 - 괜찮아요

Frankie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
NOT HAPPY WITH CHARGE FOR PARKING
It was all very good until I got the receipt for my room. I was surprised and disappointed to find I was charged $8/night for parking. I was back two nights later and stayed across the parking lot at Holiday Inn Express because of the parking fee.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Jayprakash

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice stay
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Dovie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very clean, well lit parking lot. Hotel staff was very friendly and helpful. Great breakfast.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Kristi

좋아요: 직원 및 서비스
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was amazing. Great service
2023년 12월에 1박 숙박함

8/10 - 좋아요

Tara

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The property appeared very worn and ready for maintenance. The bed was comfortable, and everything was clean. The service was very good.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Reddisekhara

가족 여행
Nice
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Mindy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean and quiet hotel. Conveniently located close to the highway. People are very friendly and helpful. Breakfast was really good! We would definitely stay here again!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Lorena del Carmen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Gabriela

가족 여행
좋아요: 편의 시설/서비스
2023년 12월에 3박 숙박함