숙박 시설 정면
예약 가능 여부 확인

홀리데이 인 익스프레스 덴버 다운타운, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 익스프레스 덴버 다운타운, IHG 호텔
1715 Tremont Place, Denver, CO

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1012개 이용 후기 중 361개" "
평점 8 - 좋아요. 1012개 이용 후기 중 256개" "
평점 6 - 괜찮아요. 1012개 이용 후기 중 148개" "
평점 4 - 별로예요. 1012개 이용 후기 중 122개" "
평점 2 - 너무 별로예요. 1012개 이용 후기 중 125개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

eunyeong

2019년 11월에 4박 숙박함

10/10 - 훌륭해요

KYOUJUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
숙소는 깔끔하고 조식도 괜찮습니다. 숙소에 냉장고가 없다는 것은 단점입니다.
2019년 9월에 4박 숙박함
답변 제공: Front Desk 님, 2019년 10월 3일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Cosme

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly & very accommodating
2024년 5월에 2박 숙박함

4/10 - 별로예요

Laura

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The staff were great and really tried to be helpful. Expedia had the right room booked but the room isn’t a guarantee and it isn’t what we reserved. The staff were great about making it happen. Expedia could be better.
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Chelsea

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

4/10 - 별로예요

Sarah

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The air conditioner did not work for the entire stay nor the room phone. The room phone was explained as being due to recent renovations. I had tried to call down through my phone several times and was transferred to the main menu or they could not hear me and never got transferred to the front desk. I ended up having to walk down each time. Apparently they were working on the AC unit and each time I passed the front desk, they had no updates. The final night the front desk attendant had no knowledge about the issue and tried to reiterate that a technician just needed to come adjust the thermostat and that they ran on central air but she did not know about any issues with the AC. I told her that apparently it was not working and she said she would look into it and send a technician up to change the room temperature if it was fixed. No one changed the room temperature throughout the stay, fixed the air conditioner, or gave me any updates. I asked for a fan but they said they were all out. I was never offered a room change or given any updates other than when I asked and they always stated it was being worked on or they did not know there was an issue. I did not sleep well for the entire stay as I was sweating and restless.
2024년 5월에 3박 숙박함

2/10 - 너무 별로예요

Brian

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The AC did not wok
2024년 5월에 4박 숙박함

4/10 - 별로예요

Gerard

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No temperature control in room so you are stuck with the temperature they decide no fan and very limited air coming out of one little vent The TV is not watchable from the bed Desk is perfect though IF you are an NBA Center Break fast was good though and the room was large .. This was a remodel of the old Brown Palace Tower.. which failed
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

KAREN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was pleasant and comfortable! The breakfast offered was also very good including a large variety of choices
2024년 5월에 3박 숙박함

6/10 - 괜찮아요

MARK

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
There is a nice safe reasonably priced parking garage less than a block down the street from the main entrance. The staff will not tell you this because they are pushing they're Valet parking which is not on site and expensive.
2024년 5월에 2박 숙박함

4/10 - 별로예요

Miriam

가족 여행
별로예요: 청결 상태, 직원 및 서비스
I was there on a snowy day and the floors in my room were sopping wet and smelled mildewy. The bedding they gave us for the pull out was just a set of sheets. The valet parking sign said “full” although it wasn’t.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Tara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved being on the 21st floor, it was quiet and the room was great! A little chilly but perfect for sleeping! Breakfast was awesome!
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Alexandra Renee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good
2024년 5월에 3박 숙박함

8/10 - 좋아요

Kun

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, it’s pretty good. Their price is much cheaper than surrounding hotels. People are nice, crib for kids are free. Every day, the room is cleaned. I recommend it.
2024년 5월에 4박 숙박함

8/10 - 좋아요

Roger

단체 여행
Clean and seems to be safe!
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Luis

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
Building infrastructure is dated. Low water pressure, A/C in rooms can not be controlled by guests, building needs a refresh.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Krishna

2024년 5월에 1박 숙박함

8/10 - 좋아요

Vannina

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
The hotel was great overall! It had the perfect location, within walking distance to everything, and the room was clean and comfortable. The staff was nice overall too. However, during the check-out on Sunday, April 28th at 5 am, the overnight GSA was very unpleasant. She didn't make eye contact nor say "Good morning" or "How was your stay?". She just said that we were all set. While waiting for our Uber, a gentleman was departing as well and he had some challenges opening the door to exit, so I mentioned it to her since she didn't have a clear view of the door from where the front desk is located. She continued to type on the computer station and after waiting for a few seconds she asked me if he had figured it out. I told her no, to which she whispered "That's unfortunate". This was our last impression of the hotel. Anyway, there are a couple of things that I would like to bring to your attention regarding our room 1873: one ceiling light over the headboard was out, the lampshade needs to be replaced (it couldn't stay straight), and the bathroom ceiling paint was starting to peel off. None of which was a big deal for us, but you may want to address it before your next guest. Lastly, when emailing your guests, create a template for the team instead of sending a blank email with an attachment it would give a better impression. We love IHG so we hope you find this constructive.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Regan

좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Our hotel did not have any hot water, we called the front desk and there was a whole process that included turning the tap on for 2 minutes then flushing the toilet and holding it down for 15 seconds just to maybe get warm water which was kind of ridiculous. We complained and got a new room but I’ve never heard anything like this before.
2024년 4월에 4박 숙박함

8/10 - 좋아요

Tanner

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No AC control in the room. Only downside it got toasty.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Valet staff are wonderful and accommodating. Hotel staff are pleasant as well and know the quirks or this old building. We had no hot water to our room but the staff tried to repair the issue and ultimately the key to getting hot water was to turn the shower on, the sink on, and flush the toilet repeatedly until hot water got to our room. Didn’t last an entire shower length so ended up showering in cold water. Offered a different room but were afraid of different issues as I was only hearing complaints from many guests. Never offered an upgrade. Would not stay here again and should have probably moved to another hotel but the staff we very nice.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Brandon

2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Crystal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Really enjoyed the view from our room it was nice and quiet in the hotel.. but the room was cold and the shower took a good 45 minutes to warm up
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Orlando

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great that’s about it.. actually that had good cinnamon rolls though.
2024년 4월에 3박 숙박함

2/10 - 너무 별로예요

Eric

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Heat Didn't work, Tv Didn't work, Snowed the Entire Weekend.
2024년 4월에 3박 숙박함

4/10 - 별로예요

Terry

2024년 4월에 4박 숙박함

8/10 - 좋아요

Tania

2024년 4월에 1박 숙박함

4/10 - 별로예요

Fiona

단체 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was snowing and the heaters didn’t work. The hallway outside our room was not vacuumed, had numerous large stains, and the wallpaper was falling off (ripped off). The room itself was fine other than the heat.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Boris

2024년 4월에 3박 숙박함

2/10 - 너무 별로예요

Carolyn

가족 여행
별로예요: 직원 및 서비스
They cancelled my reservation saying my card did not work. Used the same card my whole trip. Gave me some story how it was different staying in a downtown property when it was busy. Talked to me like i was not good enough to stay in a property like theirs. Totally dishusted wirh it! They called and left a message to call wirhin the hour to talk to them. I was teaveling an unable to. She didnt even care. Very rude!!!
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Suma

연인과의 여행
좋아요: 직원 및 서비스
Room temperature was centralized, which didn't work for us. They came twice to make it cooler, we didn't feel the coldness.
2024년 4월에 2박 숙박함
답변 제공: Holiday Inn 님, 2024년 4월 15일
We thank you for your feedback and are addressing the HVAC concerns with our ownership and engineers to come up with a solution to give our valued guests a better experience. Thank You

8/10 - 좋아요

Ruth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great. Staff were very courteous and responsive. Only things lacking were a missing lamp on one of the nightstands, and coup in the bathroom.
2024년 4월에 3박 숙박함
답변 제공: Holiday Inn 님, 2024년 4월 15일
Hello Valued Guest,Thank you for your feedback, we will replace the missing lamp in that room. We are glad that most of your stay was good, and we hope that you give us another chance down the road.

8/10 - 좋아요

Robin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Holiday Inn 님, 2024년 4월 9일
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

2/10 - 너무 별로예요

Gary A

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We could not check in because they didn't want to except our visa card and front desk lady was rude
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn 님, 2024년 4월 9일
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 - 괜찮아요

Kent

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn 님, 2024년 4월 9일
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 - 훌륭해요

Minakshi

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was close from the hotel
2024년 3월에 4박 숙박함
답변 제공: Holiday Inn 님, 2024년 4월 9일
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 - 별로예요

ANDRES

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Good value for your money. Only bad thing is Hotel Management. There was no water for a day and I was asked to go buy water at the market around the block. Also management was not friendly, I was a bit late for checkout and got charged for an extra night because the lady said the cleaning staff was already out and that I should know I cannot be late, not very customer obsessed.
2024년 3월에 3박 숙박함
답변 제공: Holiday Inn 님, 2024년 4월 9일
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 - 좋아요

Raeven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Holiday Inn 님, 2024년 4월 9일
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 - 훌륭해요

Vincent 님, LaSalle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
all perfect
2024년 3월에 5박 숙박함
답변 제공: Holiday Inn 님, 2024년 4월 9일
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 - 좋아요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn 님, 2024년 4월 9일
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

6/10 - 괜찮아요

Jeremy

2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Paul

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Plumbing was suspect, toilet needed 4 flushes, hot water had to wait endlessly and sometimes it never got there
2024년 3월에 4박 숙박함
답변 제공: Holiday Inn 님, 2024년 4월 9일
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

Maribel

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff! Especially the manager !
2024년 3월에 3박 숙박함
답변 제공: Holiday Inn 님, 2024년 3월 29일
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 - 훌륭해요

Davinson

It was amazing!!!
2024년 3월에 3박 숙박함
답변 제공: Holiday Inn 님, 2024년 3월 29일
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 - 좋아요

Oluwaseun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Holiday Inn 님, 2024년 3월 29일
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 - 좋아요

Preksha

좋아요: 청결 상태
2024년 2월에 4박 숙박함
답변 제공: Holiday Inn 님, 2024년 3월 29일
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 - 별로예요

Antonia

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The rooms were very small. Beds were very small. Beds were hard. Sheets and pillows were dirty. The rooms were poorly stocked with supplies like tissues. The room had minimal lighting very dark. The walls were torn up. The water was scolding hot. No one spoke English
2024년 3월에 4박 숙박함
답변 제공: Holiday Inn 님, 2024년 3월 26일
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Also 90% of staff is English speaking especially at FD and breakfast area and all of management.

10/10 - 훌륭해요

gloria

좋아요: 직원 및 서비스
2024년 3월에 4박 숙박함
답변 제공: Holiday Inn 님, 2024년 3월 26일
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 - 훌륭해요

Eveling

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Holiday Inn 님, 2024년 3월 26일
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.