숙박 시설 정면 - 저녁/밤
예약 가능 여부 확인

홀리데이 인 익스프레스 & 스위트 잉글우드 덴버 사우스, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 & 스위트 잉글우드 덴버 사우스, IHG 호텔
10535 El Diente Ct, Englewood, CO

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 37개 이용 후기 중 21개" "
평점 8 - 좋아요. 37개 이용 후기 중 7개" "
평점 6 - 괜찮아요. 37개 이용 후기 중 6개" "
평점 4 - 별로예요. 37개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 37개 이용 후기 중 2개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Armand

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Both the pool and hot tube were unavailable.
2024년 5월에 2박 숙박함
답변 제공: RM 님, 2024년 5월 12일
Hi Amanda, thanks for your feedback. Unfortunately, we do not have a hot tub but we are working to get the pool opened as soon as possible.

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pool was out of order but everything else was good
2024년 5월에 3박 숙박함
답변 제공: RM 님, 2024년 5월 12일
Hi Mathew, Thank you for your feedback. The pool is opening soon and we appreciate your patience while it was out.

10/10 - 훌륭해요

Daisy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Family trip recommended
2024년 5월에 4박 숙박함
답변 제공: RM 님, 2024년 5월 12일
Thank you! We are glad you enjoyed your stay with us!

10/10 - 훌륭해요

Lindsay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super convenient for our one-night stay! Would definitely stay again. Great breakfast and loved the 24-hour front desk.
2024년 5월에 1박 숙박함
답변 제공: RM 님, 2024년 5월 12일
Hi Lindsey,Thank you for your review and were happy to hear that you enjoyed your stay!

8/10 - 좋아요

Christina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only thing I was bummed about is the fact the pool was out of order. Other than thay, everything was good
2024년 5월에 2박 숙박함
답변 제공: RM 님, 2024년 5월 12일
Thank you for your feedback! We will have the pool open and running for you next time!

6/10 - 괜찮아요

Sylvia 님, san jose

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Reading the reviews - interestingly they’re either 10 or 6. The 6 is all because of the breakfast. All the 6 were addressed and will be resolved accordingly. But it’s still happening. Yes, I’m giving them a 6. We stayed for 3 nights /3 breakfast. Those 3, the attention of the front desk was called because the hot foods needs refilling. There’s only one employee and she’s doing everything. The 3rd day, there’s no one there . I overheard a couple, the guy would like to leave. The lady said “it’s all paid for”. Profits over services
2024년 5월에 3박 숙박함
답변 제공: RM 님, 2024년 5월 12일
Hi Sylvia, thanks for your feedback, we are working on improving our breakfast each and every day and will continue to improve.

10/10 - 훌륭해요

Alexis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 5월에 3박 숙박함
답변 제공: RM 님, 2024년 5월 12일
Thank you!

10/10 - 훌륭해요

Douglas

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff friendly competent
2024년 5월에 1박 숙박함
답변 제공: The team at Holiday Inn Express Englewood 님, 2024년 5월 12일
Thank you, we appreciate it!

10/10 - 훌륭해요

Pedro

좋아요: 청결 상태
2024년 4월에 3박 숙박함
답변 제공: RM 님, 2024년 5월 12일
Thank you!

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good with exception of dining area. Came down for breakfast at 915 and there was no clean tables.
2024년 4월에 1박 숙박함
답변 제공: RM 님, 2024년 5월 12일
Hi Lori,Thank you for your review and we will be sure to improve on this feedback for the breakfast attendants.

10/10 - 훌륭해요

Laith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ty
2024년 4월에 1박 숙박함
답변 제공: RM 님, 2024년 5월 12일
Hi Laith, Thank you for your 5 star review we hope to see you again soon.

8/10 - 좋아요

Savannah

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Awesome place but no restaurant on site
2024년 4월에 1박 숙박함
답변 제공: RM 님, 2024년 5월 12일
Hi Savannah thanks for your great review. Next time be sure to check out our neighboring restaurant, Hacienda, for great food to improve your stay.

6/10 - 괜찮아요

Michele

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The rooms were great. Very clean and comfortable. I was disappointed with the breakfast options. Also the pool is COMPLETELY closed and has been for awhilenit sounds like. That was one of the first things i look for when finding a place to stay and a heads up would have been helpful in that booking decision. Otherwise it was a great stay!
2024년 4월에 3박 숙박함
답변 제공: Rica Rendon, Regional Sales Director 님, 2024년 4월 24일
Dear Michele,We are pleased to hear that you had a positive experience with us and would like to take the opportunity to share that our pool renovation is soon to complete to provide a better experience for our valued guests such as you are. We appreciate your business and hope to see you again soon!

10/10 - 훌륭해요

Douglas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was easy going. The place was cozy.
2024년 4월에 5박 숙박함
답변 제공: Rica Rendon, Regional Sales Director 님, 2024년 4월 24일
Dear Douglas,It's great to hear that you had a positive experience with us. We appreciate your business and hope to see you again soon!

6/10 - 괜찮아요

Taylor

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We definitely did not hate our stay, however I wish I would’ve been aware of a few things before we did book this hotel. Before details, we did not have a bad stay by any means. The very few interactions we had with staff were pleasant, the hotel was clean, the hotel was comfy. It was just a very average experience. First, it’s very noticeable they have a lack of employees. The employees who showed up were definitely nonstop working. I can assure you they don’t get paid enough to do the jobs of 3 people they were doing. The staff was all working as a team and would do anything you asked. That’s fault of the establishment not the employees. We never once had housekeeping come. One time was definitely my fault cause I left the do not disturb sign out. We saw them in the hall but they never made it to our rooms. I’m sure that has to do with staffing as well. Now I wish I did know the breakfast would never be stocked. I never once was at a place where everything was available. We ended up not utilizing the free breakfast because nothing was ever there, that was something I wish I knew. We also were never able to connect to internet or get anything but Netflix to work on the TV. Someone did try to help and she is who showed us we could use Netflix, but the options are limited. The snacks and drinks definitely need some more options. There was no water which I found weird. All in all, it’s definitely Italy an understaffed new hotel. It’s clean, it’s affordable, it was safe.
2024년 4월에 4박 숙박함
답변 제공: Rica Rendon, Regional Sales Director 님, 2024년 4월 24일
Dear Taylor,We understand that our services did not meet your expectations, and we want to assure you that we will take steps to improve our services. We value your feedback and appreciate the opportunity to learn and grow from it.Once again, we apologize for any inconvenience that we may have caused you and hope to have the opportunity to make things right. Thank you for taking the time to leave us a review and for bringing this matter to our attention.

8/10 - 좋아요

daisy

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
✌
2024년 4월에 2박 숙박함
답변 제공: Rica Rendon, Regional Sales Director 님, 2024년 4월 24일
Dear Daisy,Thank you for taking the time to leave us a review. We're happy to hear that your experience with us was a positive one. We hope to have the chance to host you again very soon!

10/10 - 훌륭해요

Theodore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: We're delighted to hear that you were satisfied wi 님, 2024년 4월 24일
Dear Theodore,We're delighted to hear that you were satisfied with our services. Thank you for choosing us and for the positive review! We look forward to serving you again in the future.

2/10 - 너무 별로예요

Alexis

2024년 4월에 2박 숙박함
답변 제공: RM 님, 2024년 5월 12일
Hi Alexis, we are sorry about your stay and would love any feedback you have for us to improve.

6/10 - 괜찮아요

Gillian

단체 여행, 연인과의 여행
The lady doing breakfast was terrible at her job! She couldn’t keep up and had everyone waiting for a long time to even get anything. She was also back in the kitchen area eating with her co workers while everything was empty!! Terrible experience
2024년 4월에 3박 숙박함
답변 제공: Rica Rendon, Regional Sales Director 님, 2024년 4월 22일
Dear Gillian,Thank you for taking the time to leave a review. We appreciate your feedback and are taking this into consideration on how we can improve our services to better meet your expectations. We hope to have the chance of hosting you again soon in a much better experience.

8/10 - 좋아요

Javier

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel
2024년 4월에 1박 숙박함
답변 제공: RM 님, 2024년 4월 21일
Thank you for your review we hope to see you again soon!

10/10 - 훌륭해요

jeffrey 님, Cheltenham

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very spacious rooms that offered quality toiletries
2024년 4월에 4박 숙박함
답변 제공: RM 님, 2024년 4월 21일
Thank you for your review we are glad you liked our room and toiletries and hope to see you again soon!

10/10 - 훌륭해요

Maggie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a quiet wonderful stay, very new and clean hotel!! I’d stay again with them.
2024년 4월에 4박 숙박함
답변 제공: Rica Rendon, Regional Sales Director 님, 2024년 4월 10일
Greetings, Maggie.We take pride in our services and work hard to ensure that every customer has a positive experience with us. It's reviews like yours that motivate us to continue providing the best possible service to our customers. We hope to see you again soon.

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: RM 님, 2024년 4월 3일
Thank you for your outstanding review. We hope to see you again soon!

10/10 - 훌륭해요

Sara

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice and new but the pool wasn’t built yet
2024년 3월에 1박 숙박함
답변 제공: RM 님, 2024년 4월 3일
Thank you for your outstanding review. We appreciate it and are diligently working to get the pool back in service. We hope to see you again.

8/10 - 좋아요

Megan

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I enjoyed our room and location. The breakfast was lacking. Food was gone quickly or was cold. The pancake machine was broken the whole time.
2024년 3월에 6박 숙박함
답변 제공: RM 님, 2024년 4월 3일
Hi Megan, thank you for you review and feedback, we will work on bettering our breakfast service. We hope to see you again and provide a better experience for you.

10/10 - 훌륭해요

Steven 님, Colorado Springs

좋아요: 편의 시설/서비스
Nrw facility
2024년 3월에 1박 숙박함
답변 제공: Kumar Merchant 님, 2024년 3월 4일
Steven thanks for your positive feedback

10/10 - 훌륭해요

Jacki

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff & breakfast
2024년 3월에 2박 숙박함
답변 제공: Kumar Merchant 님, 2024년 3월 4일
Jacki thanks for your positive feedback, I will pass on to my staff.