Gracias por tu reseña. Lamento saber que perdió un sombrero en nuestra área de desayuno; sin embargo, puedo asegurarles que nuestro personal no se llevará ninguna pertenencia de nuestros huéspedes. Si nuestro personal dejó algo y lo encontró, se colocará en objetos perdidos y encontrados.

Thank you for your feedback.Unfortunately, the card supplied by the 3rd party failed to work, and a new card needed to be given by the 3rd party you booked with. This is a very rare case, but unfortunately, only the 3rd party can fix this. We would, however, like to apologize for any inconvenience this caused during your check-in.Thank you.