숙박 시설의 전망

킴튼 호텔 모나코 덴버, IHG 호텔 여행 후기

4 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 567개" "
평점 8 - 좋아요. 1000개 이용 후기 중 236개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 98개" "
평점 4 - 별로예요. 1000개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 34개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Bonhie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함

10/10 - 훌륭해요

Maybelle 님, Wash

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet, the reception and lounge area was quiet and cosy. Walkable to many excellent restaurants. Rooms were clean. Mixer in our shower was broken.
2024년 5월에 1박 숙박함
답변 제공: The Hotel Monaco Team 님, 2024년 5월 15일
Thank you for your review Maybelle. We value feedback from our guests as a tool to improve the team. We hope to see you again soon.

8/10 - 좋아요

Margarita

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We enjoyed our stay for the most part. However our room faced the parking garage. We would get light and noise from the cars in the garage all day and night. It was also just ugly to look at. I wish the reservation would have indicated that. The room had really comfortable beds.
2024년 5월에 2박 숙박함
답변 제공: The Hotel Monaco Team 님, 2024년 5월 14일
Thank you for reviewing your stay Margarita.

2/10 - 너무 별로예요

Chyna

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I had a terrible experience at Kimpton Hotel Monaco Denver. I would not recommend. The staff are very rude and disrespectful.
2024년 5월에 3박 숙박함
답변 제공: Property Management 님, 2024년 5월 14일
Thank you for sharing your experience with us. We are disheartened to hear that the service you received fell below your expectations and our standards. We can assure you that this is not the norm at our hotel and we'll absolutely be sharing your valued feedback with our team. We hope you'll give us another chance to welcome you back and demonstrate the exceptional service we normally provide.

10/10 - 훌륭해요

Keara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’d definitely stay here again!
2024년 5월에 1박 숙박함
답변 제공: Property Management 님, 2024년 5월 6일
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

6/10 - 괜찮아요

Miguel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Its was a beautiful stay. We did have trouble finding how to get my car parked. We did require more counter space and outlets to charge our phone , plug in hair tools etc in the room. And beds were highly uncomfortable, regardless we were taken care of by personel and the front desk.
2024년 4월에 1박 숙박함
답변 제공: The Hotel Monaco Team 님, 2024년 5월 1일
Miguel,Thank you for taking the time to review your stay with us here at the Monaco. We are sad to hear you had troubles with parking and the beds. We strive for everyone's stays to be spectacular and apologize for coming up short. We hope to see you again in the future to make a better second impression

10/10 - 훌륭해요

Amy

2024년 4월에 3박 숙박함
답변 제공: Property Management 님, 2024년 5월 20일
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 - 좋아요

William

2024년 4월에 5박 숙박함
답변 제공: The Hotel Monaco Team 님, 2024년 5월 14일
Thank you for reviewing your stay William. Hope to see you again soon.

2/10 - 너무 별로예요

Blanca

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Property Management 님, 2024년 4월 24일
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

6/10 - 괜찮아요

Jarrod

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed the location. It seemed fairly central to alot of nearby entertainment. The lobby however reminded me of a kennel which i understand had to do with being dog friendly but i felt there could be extra steps involved with keeping it at least smelling cleaner. The only other thing i could say is the upfront deposit was high aswell as a non itemized return of said deposit after days of waiting
2024년 4월에 3박 숙박함
답변 제공: Property Management 님, 2024년 4월 24일
Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

2/10 - 너무 별로예요

IAN 님, Nederland

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Disappointing stay. Hotel is aging, not as nice as other Kimptons, room a weird shape and size and looked out into a parking garage. Definitely wouldn’t stay again.
2024년 4월에 1박 숙박함
답변 제공: The Hotel Monaco Team 님, 2024년 4월 14일
Thank you for taking the time to review your stay Ian. We are deeply saddened to hear you had a disappointing stay. As we are an urban hotel some of our rooms are facing the structures around us, but we do hope that you choose to return and we can get you in a different facing room for a better second impression.

6/10 - 괜찮아요

Christopher

2024년 4월에 3박 숙박함
답변 제공: The Hotel Monaco Team 님, 2024년 4월 29일
Hi Christopher, Thank you for taking the time to review your stay.

10/10 - 훌륭해요

Astrid

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
☺️
2024년 4월에 1박 숙박함
답변 제공: The Hotel Monaco Team 님, 2024년 4월 5일
Thank you Astrid. We are delighted to hear you had a good experience and hope to see you again soon.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful, clean large room with two queens. Would definitely stay there again.
2024년 3월에 1박 숙박함
답변 제공: The Hotel Monaco Team 님, 2024년 3월 26일
John,Thank you so much for taking the time to review your stay. Lovely to hear you enjoyed and we hope to welcome you back soon.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was within walking distance to many restaurants and stores and very friendly staff.
2024년 3월에 4박 숙박함
답변 제공: The Hotel Monaco Team 님, 2024년 3월 23일
Thank you Jennifer for your review. Happy to hear you enjoyed your time here at the Monaco and we hope to see you again in the future

10/10 - 훌륭해요

leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed for an Avalanche game. The Hotel was very clean, and the staff was very friendly and nice.
2024년 3월에 1박 숙박함
답변 제공: The Hotel Monaco Team 님, 2024년 3월 12일
Leslie,Thank you for your review and for choosing the Hotel Monaco for your stay. Happy to hear you enjoyed and hope to see you again soon.

10/10 - 훌륭해요

Rizalina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was so helpful
2024년 2월에 1박 숙박함
답변 제공: The Hotel Monaco Team 님, 2024년 2월 28일
Thank you so much for taking the time to review your stay. We hope to see you again in the future!

10/10 - 훌륭해요

Deidre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: The Hotel Monaco Team 님, 2024년 2월 25일
Thank you for taking the time to review your stay. We hope to have you here with us again in the future.

8/10 - 좋아요

Leslie 님, Verona

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff should smile more ; room had an elevated parking lot view line ; parking is ridiculously expensive ; lobby lounge is very very warm and inviting
2024년 2월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 21일
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 - 훌륭해요

Kurt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff and very nice room.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 21일
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 - 괜찮아요

Andrea

연인과의 여행, 출장 여행
We needed to ask twice for things to get done. Customer service not at to par
2024년 2월에 2박 숙박함
답변 제공: The Hotel Monaco Team 님, 2024년 2월 12일
Thank you Andrea for providing feedback for your stay. We are sorry to hear you were not satisfied during your stay. We apologize for coming up short and will use the provided feedback to help our staff improve.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 객실의 편안함
Don’t.
Unfriendly desk clerk. Couldn’t care less that I was there. Tiny room for the price. No coffee, no iron, microwave. Just overpriced the location it’s in.
2024년 2월에 1박 숙박함
답변 제공: The Hotel Monaco Team 님, 2024년 2월 9일
We are sorry to hear that your expectations for the stay were not met. We take in all feedback to help the team improve. Unfortunately we do some times come up short. Please note we always have coffee machines and microwaves to put in rooms upon request and all rooms include an iron. If this was not conveyed we do apologize and hope to be able to make a better impression in the future.

10/10 - 훌륭해요

Juan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The valet is crazy expensive
2024년 2월에 3박 숙박함
답변 제공: The Hotel Monaco Team 님, 2024년 2월 5일
Thank you for your feedback.

8/10 - 좋아요

faye

2024년 2월에 3박 숙박함
답변 제공: The Hotel Monaco Team 님, 2024년 3월 23일
Thank you for your review.

10/10 - 훌륭해요

Alice

2024년 1월에 2박 숙박함
답변 제공: Jess 님, 2024년 2월 4일
Thank you so much Alice for taking the time to review your stay. We hope to see you soon.

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Return visitor
Everything was clean. Excellent and friendly service by everyone.
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was really amazing. Staff was great and loved all of the amenities.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 - 훌륭해요

Corbin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room! Felt like we had a little apartment. Room was very clean and updated!
2024년 1월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Thank you for the great feedback you have provided. Your kind comments regarding our attention to cleanliness are very much appreciated! At our hotel, we take upkeep and cleanliness very seriously, and it is always encouraging to receive such compliments. Thank you again for your review. It would be an honor to welcome you back again in the future!

8/10 - 좋아요

Joseph

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Hotel is a touch dated, but was still a great option for 1 night in Denver. Small things: water pressure in shower was weak, the television should be updated - it was a struggle to use, they could add a bluetooth speaker to the rooms, the elevators need to be redone. Everyone was incredibly courteous and kind, loved the free wine hour from 5-6 pm and then also the free nightcap from 8-10 pm. Overall a good stay with a solid price to match.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 22일
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 - 훌륭해요

Jenny

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brian at the front desk was delightful. Room was large and comfortable.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 22일
Thank you for sharing your positive experience with us and with your fellow travelers! We are pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room/hotel decor/ambiance, the room was large & the soaking tub was great. Bathroom floor could be cleaned better. It would have been nice if the restaurant had dessert options.
2024년 1월에 1박 숙박함
답변 제공: Jess 님, 2024년 1월 9일
Thank you for taking the time to review your stay, we are so happy to hear you enjoyed the tub. We appreciate your feedback and will be sure to follow up with the appropriate teams. We hope to see you again!

8/10 - 좋아요

Janet

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It would be nice if there was Bluetooth speakers in the room. Chicago has them.
2024년 1월에 3박 숙박함
답변 제공: Jess 님, 2024년 1월 9일
Thank you for your feedback. We are always looking for ways to improve and will be forwarding this along to the correct team

6/10 - 괜찮아요

ROBERTO

2023년 12월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

10/10 - 훌륭해요

Julie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Jess 님, 2024년 1월 9일
Thank you for the review. We hope to see you again soon

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dog friendly and human friendly
Loved everything about the Kimpton and what a great dog friendly hotel.
2024년 1월에 2박 숙박함
답변 제공: Jess 님, 2024년 1월 9일
Thank you for taking the time to review your stay Sharon. Always happy to have our guests and their pets here with us

10/10 - 훌륭해요

Kip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property. We will be coming back.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 2일
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Frances

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a great stay with my dogs and partner. The front desk lady, Alyssa, was fantastic! Can’t wait for our next stay!
2023년 12월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 2일
It was a pleasure to host you for your recent visit with us! We are so happy to learn that you enjoyed your stay with us and will be sure to share your compliments with Alyssa. We look forward to welcoming you back to our hotel in the future!

10/10 - 훌륭해요

Andrea

2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 22일
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 - 훌륭해요

Michael 님, Abington

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Short but quality stay. Staff was pleasant and helpful. Very pleased.
2023년 12월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 26일
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 - 괜찮아요

Douglas

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: The Hotel Monaco Team 님, 2023년 12월 11일
Dear Douglas,We are sorry to hear that we came up short of your expectations during your stay. We do hope you will return so we may have a chance at a better impression.

10/10 - 훌륭해요

Hayden

2023년 12월에 2박 숙박함
답변 제공: The Hotel Monaco Team 님, 2023년 12월 11일
Thank you Hayden! Always great to hear of a positive stay.

2/10 - 너무 별로예요

Stephanie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible experience.
Check in time is 3 and we had to wait until 4:30 to check in. The next night, Pres. Biden stayed at the hotel and we had to go thru crazy security, were not allowed to leave our room nor were we allowed to eat. It was AWFUL....and no one said a thing to us. We had to leave our car in the middle of a protest.....It was an incredibly awful experience.
2023년 11월에 3박 숙박함
답변 제공: The Hotel Monaco Team 님, 2023년 12월 11일
Stephanie,Thank you for taking the time to review your stay with us and we are truly sorry for the inconveniences faced during your stay. We at the hotel were unfortunately given conflicting information regarding parking as well as movement within the hotel so we do deeply apologize for this. We hope you will return so we may have a chance at a better second impression

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 18일
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 - 훌륭해요

Karen

2023년 11월에 1박 숙박함
답변 제공: The Hotel Monaco Team 님, 2023년 12월 11일
Thank you for your review, we hope to see you again soon.

6/10 - 괜찮아요

Jennifer 님, Boynton Beach

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Bare bones. No coffee pots in rooms, or irons/ironing boards restaurant very limited hours.
2023년 11월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 20일
Thank you for taking the time to review our hotel, Jennifer. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

2/10 - 너무 별로예요

kim

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: The Hotel Monaco Team 님, 2023년 11월 16일
We are sorry to hear that your stay was less than expected. We strive to make every guests stay remarkable and are saddened to hear we fell short.We thank you for taking the time to review your stay.

8/10 - 좋아요

DOUGLAS

2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 7일
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 - 훌륭해요

Kelli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Jess 님, 2023년 10월 30일
Thank you for taking the time to review your stay, hope to see you again soon.

6/10 - 괜찮아요

Deb

가족 여행
좋아요: 청결 상태
Great location in the centre of Denver, and quite beautifully appointed. The service in the restaurant was great, as was the food. The 'happy hour' rates for drinks and food was great value. The poor service/engagement of the check in was disappointing, we were not made to feel welcome. The lack of facilities in the room (no coffee/tea making ability, no ability to order room service, no clock) made this a very expensive stay. I expect more when I am paying nearly $600 USD a night for a hotel room, even in Denver.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 27일
Thank you for taking the time to review our hotel, Deb. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 - 훌륭해요

Marissa

2023년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 7일
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.