테라스/파티오

레지던스 인 덴버 사우스웨스트/레이크우드 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 418개 이용 후기 중 229개" "
평점 8 - 좋아요. 418개 이용 후기 중 115개" "
평점 6 - 괜찮아요. 418개 이용 후기 중 37개" "
평점 4 - 별로예요. 418개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 418개 이용 후기 중 20개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족호텔로서 좋은 위치에 있어 편안하게 지내기 좋았습니다. 관광지나 쇼핑지와도 가까워 편리합니다.

10/10 - 훌륭해요

julene

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
thank you
2024년 4월에 1박 숙박함
답변 제공: Cory Fay - General Manager 님, 2024년 4월 16일
Thanks julene,It's great to see you enjoyed your visit. Come back and see us again soon!

10/10 - 훌륭해요

HelenZadio

2024년 4월에 1박 숙박함

8/10 - 좋아요

Tresa M

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was short but everything was good. Nice and clean, check in was pleasant, breakfast was great!
2024년 4월에 1박 숙박함
답변 제공: Cory Fay - General Manager 님, 2024년 4월 8일
Hi Tresa,Thanks for coming to see us for a short but sweet visit recently. Glad to hear that you were able to enjoy our complimentary breakfast during your stay and that your room was clean and well prepared for you. We hope you come see us again soon!

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great shower
2024년 3월에 3박 숙박함
답변 제공: Cory Fay - General Manager 님, 2024년 4월 2일
Hi Sharon,Thanks for staying with us recently. It's great to hear that a good shower helped you get your day started right during your visit. We hope you will come see us again soon!

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast was very good and the customer service excellent.
2024년 3월에 3박 숙박함
답변 제공: Cory Fay - General Manager 님, 2024년 3월 27일
Hi Edward,Thanks for choosing us for your recent visit to Lakewood. It's great to see that you were able to enjoy our complimentary breakfast and that our team took great care of you during your stay. We look forward to seeing you again soon!

10/10 - 훌륭해요

Lorraine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very nice and room was clean.
2024년 2월에 1박 숙박함
답변 제공: Cory Fay - General Manager 님, 2024년 2월 19일
Hi Lorraine,Thanks for choosing us for your recent visit to the Denver area. I'm happy that our team took great care of you and that your Suite was clean and comfortable. We hope to see you again soon!

10/10 - 훌륭해요

Brad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and very clean and well taken care of.
2024년 2월에 7박 숙박함
답변 제공: Cory Fay - General Manager 님, 2024년 2월 19일
Hi Brad,Thanks for staying with us recently! Clean and friendly is our goal and I'm happy you experienced that during your stay. We hope to see you again soon. Thanks again!

10/10 - 훌륭해요

Lorraine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

SUSAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love the layout of the studio suite
Friendly staff, great breakfast and the layout of the studio suite was perfect. The kitchen had everything I needed. Also, loved the big shower!
2024년 1월에 3박 숙박함
답변 제공: Cory Fay - General Manager 님, 2024년 1월 22일
Hi Susan,Thanks for choosing us for your recent visit to Lakewood. I'm happy to hear that our team took great care of you and that you enjoyed our complimentary breakfast. It's great to have extra space when traveling and I'm happy our suites worked well for your needs! We hope to see you again soon!

8/10 - 좋아요

Julia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Would stay again!
2024년 1월에 2박 숙박함
답변 제공: Cory Fay - General Manager 님, 2024년 1월 17일
Hi Julia,It's great to see you enjoyed your visit! We look forward to seeing you again soon. Thank you!

10/10 - 훌륭해요

Rosa

2024년 1월에 1박 숙박함

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Citlaly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Tiffany

2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room is reasonably priced and staff is Extremely friendly and helpful. Will book again in the future !
2023년 12월에 1박 숙박함
답변 제공: Cory Fay- General Manager 님, 2023년 12월 8일
Hi Mark,Thanks for staying with us recently. I'm happy to hear that the service from our team was the highlight of your visit with us! We look forward to seeing you again the next time you are in the area. Thanks again!

10/10 - 훌륭해요

Sonia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place! The only negative to this place was that the elevator didn’t work. Apparently it’s been an issue for a while. Nice, clean rooms, great breakfast and friendly staff!
2023년 11월에 3박 숙박함
답변 제공: Cory Fay - General Manager 님, 2023년 11월 30일
Hi Sonia,I'm happy to hear that you had a great visit with us recently. Clean and friendly is what we do best and I'm glad you experienced that from our team, and that you were able to take advantage of our complimentary breakfast! We are working diligently to resolve our elevator issues and apologize for this inconvenience. We hope to see you again!

10/10 - 훌륭해요

Brian

Consistently great
2023년 11월에 3박 숙박함
답변 제공: Cory Fay - General Manager 님, 2023년 11월 30일
Hi Brian,Thanks for choosing us when you travel to the Lakewood area. Consistency is important when traveling and I am glad we can provide a great stay for you each visit. We look forward to seeing you again soon!

10/10 - 훌륭해요

Jeff

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very comfortable for our 6 night stay.
2023년 11월에 6박 숙박함
답변 제공: Cory Fay - General Manager 님, 2023년 12월 8일
Hi Jeff,Thanks for spending a week with us recently. I'm happy to hear that your Suite allowed you to relax during your stay. We hope to see you again soon!

10/10 - 훌륭해요

Denise 님, Claymont

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and spacious. Kitchen was well equipped.
2023년 11월에 4박 숙박함
답변 제공: Cory Fay - General Manager 님, 2023년 11월 16일
Hi Denise,It's great to hear that you enjoyed the extra space and Kitchen in our Suites. We love being able to offer extra space for the comfort of our guests. We hope you will come stay with us again in the near future. Thanks again!

4/10 - 별로예요

Carmen

Unhappy
We were very disappointed with the fact that after we checked out they said oh you owe $75 for a pet fee. When I booked and checked in I was never told I was to pay a pet fee. When I checked in and I told him I had 2 pets. Plus their grows is very unsafe for pets. They have metal edging that is sticking up that is very sharp and could slice a pets paw that could cause severe damage to a pet causing thousands of dollars but most importantly the pain that your family pet will go through. They should take inconsideration to remove that material. We were very unhappy to see that all over.
2023년 11월에 2박 숙박함
답변 제공: Cory Fay - General Manager 님, 2023년 11월 16일
Hi Carmen,Thank you for choosing us for your recent stay in Lakewood. We are proud to be a pet friendly option for our guests and four legged friends traveling to our area. In order to maintain proper cleanliness standards in our rooms, we do require an additional fee as there is additional cleaning required upon the departure of a pet. I am sorry that our team did not inform you of this fee upon arrival. Thank you for your feedback regarding some areas of our grounds. We will review and ensure these areas are corrected so that it safe for all our guests, including our furry friends. Thank you again for your feedback, we hope you will consider staying with us again.

8/10 - 좋아요

Isabel

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Magaly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Big dead bug on bathroom floor.
2023년 10월에 1박 숙박함
답변 제공: Cory Fay - General Manager 님, 2023년 11월 9일
HI Robert,Thanks for staying with us recently. While I'm glad your stay with us was pleasant overall, I'm sorry to see that our housekeeping team missed something in your Suite. We will be sure to work with our team to ensure we are catching these details prior to our guests arriving. Thanks again for your feedback, we hope you will come visit us again.

10/10 - 훌륭해요

Sofia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our flight got in early and although we couldn’t check in right away front desk staff I forgot to get her name but she said as soon as someone checks out of the room we had on our reservation she would send someone to clean it right away so we could get into a room. We only waited approx 30 mins if that which was awesome considering check out wasn’t even until 12. The room itself was super clean the area was nice and the beds were comfy and the room was so spacious. No complaints at all, I already booked this hotel again for my next Colorado vaca next year :)
2023년 10월에 1박 숙박함
답변 제공: Cory Fay - General Manager 님, 2023년 11월 9일
Hi Sofia,Thanks for staying with us during your recent Colorado trip. I'm happy to hear that our team worked hard to get you into your Suite as soon as possible. We are fortunate to have all suites in our hotel to provide our guests with ample space when traveling. We look forward to seeing you for your next vacation!

10/10 - 훌륭해요

Dianna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Aiesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff was so nice the room was bigger then expected the pool was warm and we had it to ourselves this is one of the best hotels we have stayed in would definitely stay again
2023년 10월에 1박 숙박함
답변 제공: Cory Fay - General Manager 님, 2023년 11월 9일
Hi Aiesha,Thanks for choosing us for your recent trip to Lakewood. I'm glad to hear that our staff took great care of you and that you were able to take advantage of our indoor pool during your visit. We look forward to seeing you again soon!

10/10 - 훌륭해요

Juan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked how it felt more homey, like townhouses rather than a hotel
2023년 10월에 3박 숙박함
답변 제공: Cory Fay - General Manager 님, 2023년 10월 17일
Hi Juan,It's great to hear that you felt right at home in our spacious Suites during your visit. Our goal is to make our guests feel as comfortable as possible and we are glad that was your experience. We hope you come see us again soon!

8/10 - 좋아요

Katharyn

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 15박 숙박함

10/10 - 훌륭해요

marvin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Wendy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here before like the room and area
2023년 9월에 1박 숙박함
답변 제공: Cory Fay - General Manager 님, 2023년 9월 18일
Hi Wendy,Thanks for coming back to see us again! I'm happy to hear that our suites work well for your needs when you visit. We look forward to hosting you again soon!

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 6박 숙박함

10/10 - 훌륭해요

Reese

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함

8/10 - 좋아요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 8월에 3박 숙박함
답변 제공: Cory Fay - General Manager 님, 2023년 8월 31일
Thanks for the nice review Stephen. We hope to see you again soon!

8/10 - 좋아요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We happened to experience spider and ants inside our room.
2023년 8월에 2박 숙박함
답변 제공: Cory Fay - General Manager 님, 2023년 8월 7일
Hi Carlos,Thanks for taking the time to share your recent experience with us. While I'm glad to see you enjoyed your visit overall, I'm sorry to see that you had some unexpected guests in your room during your stay. We will be sure to address this with our pest control company so that it is not an issue moving forward. Thank you, and we hope to see you again.

8/10 - 좋아요

Keith

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Poor customer service
We were given a room the first night, the bed was horrible. Lumpy, flat, woke up aching all over. We asked for another room for the next two nights, it smelled so bad, like it was supposed to be for people with pet. We didn’t want to complain again, the person at the desk needs to realize who has pets or not. Just common sense.
2023년 7월에 3박 숙박함
답변 제공: Cory Fay - General Manager 님, 2023년 8월 4일
Hello Keith,Thank you for choosing us for your recent trip to Lakewood. I'm sorry to see that there were some challenges with the bed and odor in your rooms while staying with us. We will certainly work with our team to ensure that our suites are all odor free for our guests who prefer a pet free experience. I hope you will give us another opportunity to provide you with a much more pleasant visit when you travel to the area. Thank you again for your feedback.

6/10 - 괜찮아요

Lauren

좋아요: 청결 상태
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Albert Pedro

2023년 7월에 7박 숙박함

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 6월에 6박 숙박함

10/10 - 훌륭해요

Monica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Having the 2 separate rooms in our room with 2 bathrooms was perfect!! Cute fireplace...nice televisions...free Showtime!! Nice kitchen with few nice immenities. My mom who is 86 said it was the best sleep she's had in a very long time!! Staff helpful...my tv was working and the front desk gals came up and fixed it after 9pm!! The continental breakfast was great too!!
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 21일
Dear Monica, Thank you for taking the time to share your five-star experience with us. We are thrilled to know that you had an overall wonderful stay with us and enjoyed our amenities. Our team works hard to provide an excellent experience for our guests, and we will be sure to share your kind words. Having you and your mother as our guests was an honor. We appreciate you choosing to stay with us.Thank you,Cory FayGeneral Manager

8/10 - 좋아요

Kimberly

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable stay!
Front desk was extremely helpful even before I arrived. I had called a few days before arrival about early check-in, and while they said they would “make a note,” I fully expected to have to check back on the date of arrival. The front desk surprised me by calling me back and offering me not only early check-in but an upgraded room. Also allowed me late check-out, which was greatly appreciated, given that my flight home was very late in the day. Extra blanket in the room was dirty, but they switched it out promptly. Breakfasts were among the tastiest hotel breakfasts I’ve had. Room was mostly clean except for a hair tie left on the bathroom counter. Towels were newer and still plush. Mattresses were awfully soft for my taste, but comfortable. Room was spacious but ceiling definitely needed new paint—evidence of water leaks everywhere. However, the issue appeared to be only cosmetic.
2023년 6월에 6박 숙박함
답변 제공: General Manager 님, 2023년 6월 19일
Dear Kimberly,It was an honor to have you as our guest at Residence Inn Denver Southwest/Lakewood, and we are thrilled that you were impressed with so much of what we have to offer. Thank you for highlighting our amazing team, delicious breakfast, and wonderful accommodations. We know how important these things are to our guests, so we work hard to make sure everything exceeds our guests' expectations. Should you find yourself back in our area, we hope to have the pleasure of welcoming you back.

8/10 - 좋아요

JAMES

10/10 - 훌륭해요

Shelia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Great stay. Great staff.
2023년 5월에 2박 숙박함
답변 제공: General Manager 님, 2023년 5월 17일
Dear Shelia, Thank you for the five-star review and for choosing Residence Inn Denver Southwest/Lakewood. We are thrilled you enjoyed our friendly staff and your time spent with us. Please come back again soon.Thank you,Cory FayGeneral Manager

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2023년 3월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 28일
Dear Steve,We're delighted you enjoyed your stay at Residence Inn Denver Southwest/Lakewood! Thank you for the kind review. Please come see us again soon.Thank you,Cory FayGeneral Manager

10/10 - 훌륭해요

Leroy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel, great price
Obviously it’s a pet friendly hotel, smell on east side was unbearable, it stunk sooooo bad, I had to use stairs in east side, room was beautiful, super clean, it looked like carpets wer new, smell was just unreal, for such a beautiful hotel.
2023년 2월에 1박 숙박함
답변 제공: General Manager 님, 2023년 2월 22일
Dear Leroy,We always appreciate hearing from our guests. It's great to know that our clean, pet-friendly rooms impressed you. However, we apologize for any concerns about odor, and we'll look into your comments further. The next time you're in town, please come see us again at Residence Inn Denver Southwest/Lakewood the next time you're in town.Thank you,Cory FayGeneral Manager

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice, clean room
2023년 1월에 1박 숙박함
답변 제공: General Manager 님, 2023년 2월 4일
Clean accommodations and an excellent experience are both something we aim to deliver at Residence Inn Denver Southwest/Lakewood, so thank you for your 10/10 rating! We hope to welcome you back in the future, so come and see us again!Thank you,Cory FayGeneral Manager