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"Hotel and facilities fantastic"

"The Hotel and room was was very clean and the staff were very friendly. The breakfast was fantastic but the mattress was terrible, I usually have a hard mattress but it was like sleeping on the floor, I lost over 3hrs sleep through not being able to get comfy."

"We have used this hotel for over 14 years as it is convenient for when we visit family. Over the years we have seen many changes, generally all good. This is the second time we have stayed since IHG have taken over and you can see the difference. Staff were helpful, welcoming and professional. I mentioned a couple of things and they were sorted immediately. The Housekeeping Manager checked that everything was alright with our room .....and it was! I do so love having Elemis products! I used the gym, which is great for hotel guests as open 24/7. The pool area is lovely and I did use it, but as I'm a fast length swimmer, I only managed to use once before it got busy and more children arrived. We ate in the Marco Pierre White restaurant on one evening and food was as expected, good but not amazing and quite pricey. Service was a little slow, but that was not a major problem. Bar staff were good and attentive, offering me an alternative sparkling wine, as I do not like prosecco. Breakfast was good but possibly a little more choice needed on cheeses and available breads. We will be staying again and would recommend. Overall a good stay and thank you to all the staff."

"Lovely hotel with great staff and great amenities, this was my second time staying"

"Great location to and from the airport. Rooms are clean. Bathroom is a bit dated. Has all the facilities you need. Staff are absolutely amazing and really helpful. "

"A lovely traditional hotel with fantastic food"

"Ideally located for the town centre"

"The food is okay"

"Must have been a beautiful hotel in its day but now it’s very tired, no staff, no working lift, or working aircon, lightbulbs blown. Such a shame really because the location is ideal and there’s a cheap carpark around the corner"