리셉션

아메릭인 바이 윈덤 디모인 에어포트 여행 후기

2.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 886개 이용 후기 중 309개" "
평점 8 - 좋아요. 886개 이용 후기 중 303개" "
평점 6 - 괜찮아요. 886개 이용 후기 중 130개" "
평점 4 - 별로예요. 886개 이용 후기 중 96개" "
평점 2 - 너무 별로예요. 886개 이용 후기 중 48개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2020년 2월에 2박 숙박함

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just what we needed between flights.
2024년 4월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 5월 1일
We are glad to hear you enjoyed your stay! We hope you had a great time and hope you stay again soon!

10/10 - 훌륭해요

Tiffany

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The desk clerk was very friendly. Room was clean.
2024년 4월에 1박 숙박함
답변 제공: JT 님, 2024년 4월 30일
Thank you for staying with us at AmericInn by Wyndham Des Moines Airport. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in the area and again thank you for staying with us.

4/10 - 별로예요

Jamie

별로예요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 4월 26일
We are truly sorry that your experience did not meet your Expectations; please accept my apologies for any inconvenience you experienced during your Stay.

4/10 - 별로예요

Jamie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel was very dirty. We stayed in a hotel room with duct tape on the inside of the bathtub. The toilet was not cleaned. The sink faucet was literally falling out of the holes. It definitely need to do some maintenance cleaning, etc..
답변 제공: AGM Crystal Strable 님, 2024년 4월 26일
Thank you for your Review! It is greatly appreciated; however, I am sorry you did experience some issues during your stay with the room amenities. Please accept my apologies for any inconvenience you experienced during your stay. I will be working with maintenance to get this resolved, so we prevent this from happening in the Future!

4/10 - 별로예요

Tania

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bathtub had a rusty hole in in that was covered by a dirty piece of duct tape. Rest of the room was fine. Seems like there were people under the influence around the area which felt unsafe.
2024년 4월에 1박 숙박함
답변 제공: JT 님, 2024년 4월 22일
Thank you for staying with us at the AmericInn by Wyndham Des Moines Airport. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We would like to apologize for any inconvenience you experienced during your stay and hope you will give us another opportunity to make your next stay exceptional. Again thank you for staying with us and we hope to see you again.

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and friendly
2024년 4월에 1박 숙박함
답변 제공: JT 님, 2024년 4월 22일
Thank you for staying with us at AmericInn by Wyndham Des Moines Airport. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

10/10 - 훌륭해요

Maddie

연인과의 여행
좋아요: 편의 시설/서비스
everything was wonderful :)
2024년 4월에 1박 숙박함
답변 제공: JT 님, 2024년 4월 22일
Thank you for staying with us at the AmericInn by Wyndham Des Moines Airport. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We look forward to seeing you again when you are in our area and again thank you for staying with us.

10/10 - 훌륭해요

Joseph

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Initially we were at room 124 where the carpet was not cleaned, bathroom door did not close properly and the toilet seat was found to be shaky. It would be good if carpets and curtains were replaced.
2024년 4월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 4월 18일
We are truly sorry that your experience did not meet your Expectations; please accept my apologies for any inconvenience you experienced during your Stay. Constructive feedback from our guests is crucial in our continued quest satisfaction, to provide unparalleled guest service and impeccably clean lodging accommodations.

2/10 - 너무 별로예요

Matthew 님, Cedar Rapids

There was some unidentified HVAC sound that never stopped. Sounded like flowing water and gurgling. The checkin was nice and quick which is the only positive I’d add.
2024년 4월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 4월 11일
Thank you for your Review! It is greatly appreciated; however, I am sorry you did experience some issues during your stay with the room amenities. Please accept my apologies for any inconvenience you experienced during your stay. I will be working with maintenance to get this resolved, so we prevent this from happening in the Future!

10/10 - 훌륭해요

Russell

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 2박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 4월 11일
Thank you for taking time out of your busy day! We appreciate your review and look forward to your visit if your travels bring you back this way!

8/10 - 좋아요

Cory

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fine for a quick stay on our way through town. Small breakfast. Rooms/building is a bit worn but seemed clean.
2024년 3월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 4월 11일
Thank you for taking time out of your busy day! We appreciate your review and look forward to your visit if your travels bring you back this way!

10/10 - 훌륭해요

Andrea

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The stay was very good. Had lots of space for all of us.
2024년 4월에 2박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 4월 11일
We are glad you enjoyed your stay with us! It’s only through the eyes of our guests, that we can accurately assess the quality of the accommodations and services we provide.

8/10 - 좋아요

Audrey

2024년 3월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 4월 18일
We are glad you enjoyed your stay with us! We truly love hearing our guest talk about the amenities around us. We hope to see you again.

10/10 - 훌륭해요

Maddy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice workers
2024년 3월에 2박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 4월 4일
We are glad to hear you enjoyed your stay! We hope you had a great time and hope you stay again soon!

6/10 - 괜찮아요

Sally

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
After signing the agreement not to smoke in the room which I would never do, we went to our room to find it smelled terrible and whoever had smoked in there left ashes all over the clean towels. After looking closely we discovered it was marijuana ashes! The staff was very nice about it and offered to move us but obviously someone with a pass key accessed our room. Possibly other staff.
2024년 3월에 2박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 3월 25일
Thank you for your Review! It is greatly appreciated; however, I am sorry you did experience some issues during your stay with the cleanliness of your room. I am glade that we were able to provide you a new room. Please accept my apologies for any inconvenience you experienced during your stay. I will be working with housekeeping to get this resolved, so we prevent this from happening in the Future!

6/10 - 괜찮아요

Brianna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 4월 4일
We are glad you enjoyed your stay with us! We truly love hearing our guest talk about the amenities around us. We hope to see you again.

4/10 - 별로예요

Monica

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 3월 25일
We are truly sorry that your experience did not meet your Expectations; please accept my apologies for any inconvenience you experienced during your Stay. Constructive feedback from our guests is crucial in our continued quest satisfaction, to provide unparalleled guest service and impeccably clean lodging accommodations.

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Price for amenities was great.
2024년 3월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 3월 19일
Thank you for the kind words! We are truly delighted to hear you enjoyed our property! We hope to get the few minors issues resolved and let you truly see the best we have to offer!

2/10 - 너무 별로예요

Rick

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Could not use the air conditioner because it was so loud. Front desk could have cared less. Room was very warm.
2024년 3월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 3월 19일
We are truly sorry for any inconvenience which you experienced with the loud noise due to room A/C. We hope you will allow us the opportunity to meet or exceed your expectations on your next visit to the AmericInn by Wyndham Des Moines Airport. We are dedicated to providing the highest standards of service for our guest and I can assure you we will do everything we can to make your stay a comfortable and happy one. We look forward to serving you again in the future!

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place and secure for you and your family
2024년 3월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 3월 19일
We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!

10/10 - 훌륭해요

Shirley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 3월 19일
We are glad to hear you enjoyed your stay! We hope you had a great time and hope you stay again soon!

10/10 - 훌륭해요

Bob

2024년 2월에 2박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 4월 4일
Thank you for taking time out of your busy day! We appreciate your review and look forward to your visit if your travels bring you back this way!

4/10 - 별로예요

Julie

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This property needs an update! The carpet in the hallways and rooms were soiled and stained, tile grout in the bathroom stained, sheets were stained and thin, furniture showed signs of banging and scratches. Not up to the standard of AmericInn!
2024년 2월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 3월 4일
Thank you for taking the time in leaving us a review on your stay with us. Hopefully in the near future we can do same updates. We look forward to having you back into our property in the near future.

10/10 - 훌륭해요

Peyton

출장 여행
All that I would say is the shower curtain wouldn’t slide shut without coming back open, so some water got on the floor. Other than that, very nice!
2024년 2월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 2월 27일
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

6/10 - 괜찮아요

Summer

가족 여행
Was clean needs updating. The second morning was loud around 4am then woke up to the smell of pot in the hallway. We were staying for two nights and couldn’t get into our room the second night so I had to speak to the desk which was OK, but just inconvenient.
2024년 2월에 2박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 2월 27일
Thank you so much for taking the time to leave us feedback.

4/10 - 별로예요

Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Outside noise-loud music was out of control. There was duct tape in the bath tub as a repair. The refrigerator was so loud we had to unplug it.
2024년 2월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 2월 27일
Thank you for your Review! It is greatly appreciated; however, I am sorry you did experience some issues during your stay with the tub and refrigerator. Please accept my apologies for any inconvenience you experienced during your stay. I will be working with maintenance to get this resolved, so we prevent this from happening in the Future!

6/10 - 괜찮아요

Mark

별로예요: 숙박 시설 상태 및 시설
Bed was hard as a rock..really screwed up bathroom system... nite front desk person. Wasn't sure if they were foot or horseback...20 mins to get a room key,room had already been PD for it was after 1 am.not like they were busy...but thanks for allowing me to park my vehicle will gone..
2024년 2월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 2월 27일
We are truly sorry that your experience did not meet your Expectations; please accept my apologies for any inconvenience you experienced during your Stay. Constructive feedback from our guests is crucial in our continued quest satisfaction, to provide unparalleled guest service and impeccably clean lodging accommodations.

4/10 - 별로예요

Theron

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cable/wifi doesn’t work. Fridge is noisy.
2024년 2월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 2월 19일
Thank you for your Review! It is greatly appreciated; however, I am sorry you did experience some issues during your stay with the hotel amenities. Please accept my apologies for any inconvenience you experienced during your stay.

8/10 - 좋아요

karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 2월 19일
Thank you for taking time out of your busy day! We appreciate your review and look forward to your visit if your travels bring you back this way!

8/10 - 좋아요

Kevin 님, Saint Marys

가족 여행
좋아요: 편의 시설/서비스
No elevator to get to the second floor, so the luggage dolly was useless. Door to the room had a big chunk missing from the veneer. Bathroom door trim was loose.
2024년 2월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 2월 12일
Thank you for your Review! It is greatly appreciated; however, I am sorry you did experience some issues during your stay with the room amenities. Please accept my apologies for any inconvenience you experienced during your stay. I will be working with maintenance to get this resolved, so we prevent this from happening in the Future!

10/10 - 훌륭해요

Mary

2024년 1월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 2월 5일
Thank you so much for taking the time to leave us feedback.

10/10 - 훌륭해요

Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 1월 31일
We’re really grateful and appreciate you taking the time to share your rating with us.

10/10 - 훌륭해요

Lesa

2024년 1월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 3월 25일
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

8/10 - 좋아요

Jaclyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 1월 30일
We are grateful that you took the time out to leave us a review.

8/10 - 좋아요

Rachael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
The woman who checked us in was friendly and courteous. The breakfast was not fresh. The woman who checked us out looked disheveled and was not nearly as friendly.
2024년 1월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 1월 30일
Thank you for taking time out of your busy day! We appreciate your review and look forward to your visit if your travels bring you back this way!

8/10 - 좋아요

Angie

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The pool was dirty, debris on bottom water was warm but very cloudy. No hot tub. The shower in the room was cracked on the wall like someone had punched it. The drain in tub was sharp and corroded. The parking lot had not been scooped or enerting doors, walkways were icy. Beds shhets were worn amlost ripped see thru worn. Beds were comfortable and pillows.
2024년 1월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 1월 30일
Thank you for your Review! It is greatly appreciated; however, I am sorry you did experience some issues during your stay with the hotel amenities. Please accept my apologies for any inconvenience you experienced during your stay. I will be working with maintenance to get this resolved, so we prevent this from happening in the Future!

10/10 - 훌륭해요

Erica

2024년 1월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 1월 24일
We are glad to hear you enjoyed your stay! We hope you had a great time and hope you stay again soon!

8/10 - 좋아요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was friendly and helpful however we did have to wait 3-5 minutes for anyone to show up at the desk. There was a lot of snow in the parking lot.
2024년 1월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 1월 24일
Thanks so much for sharing your experience with us. Please accept my apologies for any inconvenience you experienced during your stay with the parking. I will be working with maintenance to get this resolved, so we prevent this from happening in the Future!

8/10 - 좋아요

Amber

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed one night, close to airport.
2024년 1월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 1월 18일
We are grateful that you took the time out to leave us a review.

8/10 - 좋아요

Dennis

Unfortunately severe temps cause pipes to freeze so no water.
2024년 1월에 1박 숙박함
답변 제공: GM Crystal Strable 님, 2024년 1월 18일
Thank you for your Review! It is greatly appreciated; however, I am sorry you did experience some issues during your stay with the room amenities. Please accept my apologies for any inconvenience you experienced during your stay.

2/10 - 너무 별로예요

Linda

2024년 1월에 1박 숙박함
답변 제공: GM Crystal Strable 님, 2024년 1월 18일
We are truly sorry that your experience did not meet your Expectations; please accept my apologies for any inconvenience you experienced during your Stay.

8/10 - 좋아요

Larry

연인과의 여행
좋아요: 편의 시설/서비스
Our blanket on the bed had a stain on it not hard to miss. Parking was an issue due to the snow could have had the empty spots cleared out . The staff was pleasant, and the breakfast was good. Overall the stay was good.
2024년 1월에 1박 숙박함
답변 제공: GM Crystal Strable 님, 2024년 1월 18일
We're sorry to hear that your room wasn't cleaned to your satisfaction. We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for falling short in this area. We will review our cleaning procedures and take steps to ensure that our rooms meet the highest standards. Your feedback is extremely valuable to us and will assist us in improving our cleaning services.

10/10 - 훌륭해요

Glyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff.
2024년 1월에 1박 숙박함
답변 제공: GM Crystal Strable 님, 2024년 1월 18일
We are glad you enjoyed your stay with us! We truly love hearing our guest talk about the amenities around us. We hope to see you again.

8/10 - 좋아요

Yolanda

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: GM Crystal Strable 님, 2024년 1월 18일
Thank you so much for taking the time to leave us feedback.

10/10 - 훌륭해요

Willam

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Was great
2024년 1월에 1박 숙박함
답변 제공: GM Crystal Strable 님, 2024년 1월 18일
We are glad to hear you enjoyed your stay! We hope you had a great time and hope you stay again soon!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Weed and extra charges, great airport shuttle
Room reeked of weed and sheets were dirty. We did get a different room after speaking to front desk. Unaware of $50 charge for ‘incidentals’. Most hotels only charge if needed, this hotel charges upfront and I’m waiting for reimbursement. Was also charged an additional amount and am unsure why. Will be contacting hotel if not reimbursed extra charges Shuttle to airport was timely and friendly. We had an early flight so unfortunately nothing available for breakfast.
2024년 1월에 1박 숙박함
답변 제공: GM Crystal Strable 님, 2024년 1월 18일
We are truly sorry that your experience did not meet your Expectations; please accept my apologies for any inconvenience you experienced during your Stay. Constructive feedback from our guests is crucial in our continued quest satisfaction, to provide unparalleled guest service and impeccably clean lodging accommodations.

4/10 - 별로예요

Pamela

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hallways and entrance smelled like weed. The carpets were dirty.
2023년 12월에 1박 숙박함
답변 제공: GM Crystal Strable 님, 2024년 1월 18일
We are truly sorry that your experience did not meet your Expectations; please accept my apologies for any inconvenience you experienced during your Stay. Constructive feedback from our guests is crucial in our continued quest satisfaction, to provide unparalleled guest service and impeccably clean lodging accommodations.

8/10 - 좋아요

Angela

2023년 12월에 1박 숙박함
답변 제공: AGM Crystal Strable 님, 2024년 1월 31일
We are grateful that you took the time out to leave us a review.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: GM Crystal Strable 님, 2024년 1월 18일
We are grateful that you took the time out to leave us a review