실내 수영장, 야외 수영장
예약 가능 여부 확인

데이스 인 바이 윈덤 디모인 멀 헤이 여행 후기

3 out of 5
데이스 인 바이 윈덤 디모인 멀 헤이
4845 Merle Hay Rd, Des Moines, IA

이용 후기

6.8
평점 10 - 훌륭해요. 1000개 이용 후기 중 192개" "
평점 8 - 좋아요. 1000개 이용 후기 중 359개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 229개" "
평점 4 - 별로예요. 1000개 이용 후기 중 109개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 111개" "

7.6/10

청결 상태

7.2/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Scott

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함

10/10 - 훌륭해요

Maya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love it
2021년 9월에 1박 숙박함

2/10 - 너무 별로예요

jason

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Days inn Hell
The hotel canceled our reservation with out informing me or hotel.com
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

Dennis H

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 10월에 1박 숙박함

8/10 - 좋아요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Front desk staff was very friendly. Clean room.
2021년 10월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함

8/10 - 좋아요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Average hotel stay.
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

Damon

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Pleasant and accommodating check-in. Room was very nice, especially for the money!
2021년 9월에 1박 숙박함

8/10 - 좋아요

Jill

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room
Room was clean & comfy. This was part of a 2 week jaunt across America. One of the best hotels we stayed!
2021년 9월에 1박 숙박함

4/10 - 별로예요

Chris

가족 여행
별로예요: 청결 상태
Bait and Switch
We stopped here for the night on our drive out to Wisconsin. The two reasons we chose this location were the pool (we were looking forward to a swim after a long drive) and the free breakfast. The pool area was a little gross, and the hottub was just nasty. The kids swam, but I just couldn't bring myself to get in. There was no breakfast. Because of COVID. At that time the pandemic was nearly over, and all of the studies had shown that it wasn't spread that way, but they had it closed anyway. And no reimbursement from what we paid. The woman at the counter said that yes, everyone complains about that, and that she's told the owner to take that off of their advertisements, but it hadn't happened yet. It's just overall kind of trashy. The employees hang out by the doors and smoke, letting the hallways fill with the stench.
2021년 7월에 1박 숙박함

2/10 - 너무 별로예요

Alexandria

가족 여행
별로예요: 직원 및 서비스
We show up and they canceled our reservations and never told us. Apparently they ran my card, I was not even there yet and my bank declined it as frad. They nevee called or emailed. They sold our room to someone else. The whole town was sold out and we had to drive home after our concert. The staff was horrible rude despise me trying to be polite.
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

Aliyah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Jane 님, 2021년 9월 26일
I want to thank you for staying with us. We sure appreciate the nice review.

8/10 - 좋아요

Tomas

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Jane 님, 2021년 9월 26일
Thank you for staying with us. We greatly appreciate such a nice review.

4/10 - 별로예요

Richard

No coffee maker in room why just coffee in the lobby. TV didn't work assigned another room a/c didn't work. Room had no table. Place needs updated. Will not stay again!!
2021년 9월에 2박 숙박함
답변 제공: Jane 님, 2021년 9월 26일
I would like to thank you for staying with us. I am sorry to hear you was so upset with your stay.

4/10 - 별로예요

Armando

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
Front desk manager was never there. The phone to call him didn't always work. Manager had an attitude. Free juice and coffee only, juice tasted terrible. Be ready to fork out an extra $100 for a deposit after paying for your room which is non refundable as it is. Don't recommend!!
2021년 9월에 1박 숙박함
답변 제공: Jane 님, 2021년 9월 26일
Thank you for staying with us. I am sorry you was so unhappy with your stay with us.

8/10 - 좋아요

Elsa Gonzalez

2021년 9월에 2박 숙박함

10/10 - 훌륭해요

Aaron

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Jane 님, 2021년 9월 21일
I want to thank you for choosing our location for your stay. We do appreciate the wonderful review.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just a 1night stay over traveling
2021년 9월에 1박 숙박함
답변 제공: Jane 님, 2021년 9월 9일
Thank you for staying. We appreciate the nice review. Thank you for taking the time to give a review.

6/10 - 괜찮아요

Deb

2021년 9월에 1박 숙박함

10/10 - 훌륭해요

joanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 2박 숙박함
답변 제공: Jane 님, 2021년 9월 9일
Thank you for such a nice review.

6/10 - 괜찮아요

Gerald

단체 여행
좋아요: 청결 상태
View was of a McDonald's drive through. Needless to say, we had to keep the curtains closed. Shower that night had low pressure and was lukewarm at the best. Sheets and room was clean and staff friendly. An okay stay.
2021년 8월에 1박 숙박함
답변 제공: Jane 님, 2021년 9월 9일
Thank you for staying with us. We are very appreciate of our guest feedback. I would like to apologize if you was not happy with your stay.

6/10 - 괜찮아요

Amanda

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The first room they tried to put us in had a terrible smell like someone or something had died in it the second room was ok we paid for 2 nights we went to the iowa state fair when we got back round 11:30pm- 12am and our keys wouldnt work all our stuff was in the room we went down a little upset cuz we were locked out of our room and she told us if we didnt calm down she was gonna kick us out
2021년 8월에 2박 숙박함
답변 제공: Jane 님, 2021년 9월 8일
I want to thank you for staying with us. I have to say your key card can become demagnetized for any number of reasons. However when a guest normally comes down to the front desk to get their key re programmed they don't normally curse the front desk staff out. So yes our front desk staff threatened to kick you out if you continued to verbally assault her.

6/10 - 괜찮아요

Amanda

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The pool was open, but you had to go to the front desk to ask for pool towels, that is if you could find anyone. And then the front deak clerk had her son there each night alone swimming in the pool and he wouldnt leave my family alone! And even though advertised, they had no breakfast.
2021년 8월에 3박 숙박함
답변 제공: Jane 님, 2021년 8월 26일
Thank you for staying with us. Yes my son did have to come here with me for a few nights however that never stopped me from attending to my guest's. If my 7 year old son was such a big bother to you or your family then why didn't you step right outside the pool to the front desk and let me know? Yes we do have a grab and go breakfast.

10/10 - 훌륭해요

Sandra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay
Stay was wonderful. Hotel was clean and it was quiet at night. Would def stay again
2021년 8월에 2박 숙박함
답변 제공: Jane 님, 2021년 8월 26일
Thank you for choosing our location for your stay. We are greatly appreciative for such kind and honest words. Hope to see you again soon.

4/10 - 별로예요

David

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Breakfast was a stuffed cookie. That’s it. Luggage carrier nearly inoperable.
2021년 8월에 1박 숙박함
답변 제공: Jane 님, 2021년 8월 26일
I want to thank you for staying with us. Our grab and go is actually a muffin, oatmeal cream pie and 2 granola bars. I am not sure why you are complaining about our luggage cart. What I do know is you are the first person in 3 years to complain about it.

10/10 - 훌륭해요

Tonia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thumbs UPS stay!
Great experience! My family and I will be staying @ Days Inn by Wyndham (Merle Hay Road in Des Moines, IA) when needed again!
2021년 8월에 1박 숙박함
답변 제공: Jane 님, 2021년 8월 26일
Thank you for staying with us. We greatly appreciate the review. We will hopefully see you again soon.

8/10 - 좋아요

Marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was nice!
2021년 8월에 2박 숙박함
답변 제공: Jane 님, 2021년 8월 26일
Thank you for staying with us. We do appreciate the nice review. I hope you stay with us again if ever in our area.

2/10 - 너무 별로예요

Sadie

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Toilet was not working when we arrived but was fixed right away. May have gotten bed bug bites from staying here. Was not the cleanest. Would not stay here again.
2021년 8월에 2박 숙박함
답변 제공: Jane 님, 2021년 8월 26일
Thank you for staying with us. I do not recall anyone mentioning anything about bugs or bug bites. If you felt you was bitten by bugs you should have at least let the front desk know.

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff, clean environment, quality nights sleep!
2021년 8월에 1박 숙박함
답변 제공: Jane 님, 2021년 8월 26일
I want to thank you for staying with us. Thank you for such an honest review.

8/10 - 좋아요

Bruce

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Jane 님, 2021년 9월 21일
I want to thank you for staying with us. We really appreciate such a nice review.

8/10 - 좋아요

Beth

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We were in room 136 and the Sink was not very secure.
2021년 8월에 1박 숙박함
답변 제공: Jane 님, 2021년 8월 26일
I want to thank you for staying with us. I will make sure and have maintenance take a look at the sink. Thank you very much for letting us know.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 3박 숙박함
답변 제공: Jane 님, 2021년 8월 26일
Thank you for giving us such a nice review.

8/10 - 좋아요

Kolton

2021년 8월에 1박 숙박함
답변 제공: Jane 님, 2021년 9월 21일
Thank you for staying with us. We greatly appreciate such a nice review.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 직원 및 서비스
Our room was musky smelling and of some smoke scent.
2021년 8월에 3박 숙박함
답변 제공: Jane 님, 2021년 8월 19일
I am very sorry if your room smelled. If you would've contacted the front desk we would have taken care of it.

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were dirty, no garbage bags in trash cans and none provided, pillow cases were visibly soiled with blood and other stains. Staff was exceptionally rude. Pool was very small compared to pictures online. No breakfast. When staff was asked they became very hostile and called me a liar. When i asked for a receipt, receptionist refused and argued with me for 15 minutes stating i did not need a receipt. Equipment was broken and non-functional or said not available. Worst place i have ever stayed. Wyndham should be embarrassed to claim them.
2021년 8월에 1박 숙박함
답변 제공: Jane 님, 2021년 8월 19일
I want to thank you for staying with us. I would like to take a few minutes to answer your complaints. We do not put garbage bags in the trash cans because we want our housekeepers to clean the actual can itself daily. If there was any sort of stain on your linen I would sure hope that you would've brought it to the front desk clerks attention so that she or he could address the situation. The pictures we have online of our pool is the actual pictures of our pool. So what you see is what you get when it comes to that. We do have a grab and go breakfast right now. I am not sure what equipment you are even speaking of because we don't have any equipment. As for your receipt you made your reservation online so you would've got your receipt sent to you in an email.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 2박 숙박함
답변 제공: Jane 님, 2021년 8월 19일
Thank you for such a nice review.

6/10 - 괜찮아요

Robert

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 2박 숙박함
답변 제공: Jane 님, 2021년 9월 21일
Thank you for staying with us. I sure wish you would have at least left a comment why you only gave us a 6.

4/10 - 별로예요

Sarah

가족 여행
별로예요: 직원 및 서비스
Extremely rude. Overpriced. Will never stay again.
2021년 8월에 1박 숙박함
답변 제공: Jane 님, 2021년 9월 21일
I would like to thank you for staying with us. I am very sorry to hear that you felt we was over priced you did stay here during our state fair. I will look you up and find out who checked you in and I will be having a conversation with that person. I really hope you give us another try.

8/10 - 좋아요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함
답변 제공: Jane 님, 2021년 9월 21일
Thank you for staying with us. We sure appreciate the nice review.

10/10 - 훌륭해요

Lannea

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Staff was friendly and helpful. Trash cans didn’t have bags. Told us there would be no breakfast, but there was plenty of coffee.
2021년 8월에 1박 숙박함
답변 제공: Jane 님, 2021년 8월 19일
Thank you for staying with us. We do greatly appreciate your feedback.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a two story property , the owners are so cheap they purposely leave off any air conditioning in the hallway and also leave the units in the room off completely, not even left at a higher temp, when you check into your room. My room was on the second floor where after climbing the stairs realized it was about 85 degrees in the hallway. It took about 15 minutes for the air conditioning to cool my room acceptably and because the hall outside the room is so hot the ac has to run constantly and room never evens out temperature; you can be freezing on the bed next to the window then get up to go to the bathroom and be sweating in there . I asked a staff of the air is broke for the main building she said no it is always off in the halls , and in the winter is left freezing
2021년 8월에 1박 숙박함
답변 제공: Jane 님, 2021년 8월 19일
I want to first thank you for staying here with us. I would like to take this time to clarify the issue of no heat or A/C in our hallways. We have a very old building so unfortunately we do not have any vents in the hallways to be able to provide heat or a/c. So I am so very sorry for any inconvenience this may have caused you.

8/10 - 좋아요

Josue

2021년 8월에 2박 숙박함
답변 제공: Jane 님, 2021년 9월 21일
Thank you for staying with us. We appreciate the nice review.

10/10 - 훌륭해요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Julie 님, 2021년 8월 7일
Thank you very much for staying with us and we appreciate your feedback.

8/10 - 좋아요

Beth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 7월에 1박 숙박함

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Julie 님, 2021년 8월 7일
Thank you for staying with us and we appreciate your feedback.

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing front desk lady! She was the best check in person ever, and did so much more than that. Very happy and friendly, and genuinely enjoyed her job. AMAZI G CUSTOMER SERVICE!!! The only disappointment was absolutely nothing for breakfast options. A piece of fruit or something pre packaged like a granola bar wouldve even been OK.
2021년 7월에 1박 숙박함
답변 제공: Julie 님, 2021년 8월 7일
Thank you for staying with us, yes Elsie is a very amazing person and good asset to our business. We appreciate your feedback.

6/10 - 괜찮아요

Susan

2021년 7월에 1박 숙박함
답변 제공: Jane 님, 2021년 9월 21일
Thank you for staying with us. I really wish you would have left a comment explaining why you only gave us a 6 out of 10. We can not correct things without our guest feedback.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2021년 7월에 1박 숙박함
답변 제공: Jane 님, 2021년 7월 31일
I just want to say thank you for such a nice review.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice to have an open pool and hot tub
2021년 7월에 1박 숙박함
답변 제공: Jane 님, 2021년 7월 31일
Thank you for staying with us. I am happy to hear your family enjoyed our pool and hot tub. Thank you for such a good review.

10/10 - 훌륭해요

Rene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient and reasonable.
Nice location and very clean place.
2021년 7월에 1박 숙박함
답변 제공: Jane 님, 2021년 7월 31일
Thank you for choosing our location for your stay. We sure do appreciate the nice review. Hope to see you again if you are ever in our area.