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홀리데이 인 익스프레스 & 스위트 어번데일, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 & 스위트 어번데일, IHG 호텔
8789 Plum Drive, Urbandale, IA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 605개 이용 후기 중 385개" "
평점 8 - 좋아요. 605개 이용 후기 중 158개" "
평점 6 - 괜찮아요. 605개 이용 후기 중 31개" "
평점 4 - 별로예요. 605개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 605개 이용 후기 중 18개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

6/10 - 괜찮아요

Brandie L.

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
This was just your basic budget hotel stay. The property is a little run down, but perfectly sufficient for a one night stop over. The woman who checked us in around 10PM wasn't very friendly, but she got the job done. If they leave the desk at night, there is no way to alert someone that you need something. We had to wait about 10 minutes before she came back around. The breakfast was only okay and again was sufficient for our short stay.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Reegan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, with a friendly staff! Good location as well!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Deb

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Joshua

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
Double charged my card and unable to address the situation. Spoke to clerk in the morning about it and she was rude and would not help. Was told could take up to 48 hours to receive a call back. Still not helpful for when you have a budget for your trip and now cannot do other activities.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check-in, clean, quiet and relaxed.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Brendan

2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Brandon

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Great stay!
2024년 2월에 2박 숙박함

8/10 - 좋아요

Mark

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Rachel

가족 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Anthony 님, 2023년 12월 22일
Thank you for your recent stay with us, we are so pleased you enjoyed your stay.

10/10 - 훌륭해요

ROBERT

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I made a mistake & booked the wrong dates & the check-in person was more than helpful. She made our stay perfect
2023년 12월에 1박 숙박함
답변 제공: Anthony 님, 2023년 12월 22일
Glad that our staff was able to help you. Thank you for your recent stay we look forward to your next visit.

10/10 - 훌륭해요

Robert

2023년 12월에 2박 숙박함
답변 제공: Anthony 님, 2023년 12월 22일
We know you have many options for staying when in our area. We are so pleased that you picked us to stay with. We look forward to your next visit.

10/10 - 훌륭해요

yolanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not much-need to say everything was good
2023년 11월에 3박 숙박함
답변 제공: Anthony 님, 2023년 12월 22일
Thank you for your recent stay with us. We look forward to your next visit.

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Anthony 님, 2023년 12월 22일
Greetings Tim, Thank you for your recent stay with us. We work very hard to ensure our guests have a wonderful experience. We are so pleased that you enjoyed your stay.

10/10 - 훌륭해요

Jody

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Anthony 님, 2023년 11월 27일
Thank you for your recent stay with us. We take great pride in the work we do here at our property. So pleased to see that you enjoyed your stay. We look forward to your next visit.

8/10 - 좋아요

Nicolas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Elena 님, 2023년 11월 6일
Thank you, Nicolas, for staying with us! Hope to see you again soon.

8/10 - 좋아요

Thomas

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Elena 님, 2023년 11월 6일
Thomas, thank you for choosing our location! We hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice, clean stay
This hotel was basic, but comfortable enough for our three night stay. Our 7 year old daughter thoroughly enjoyed the pool. The hot tub is small. Pool towels were kept in stock. Our room was very clean. The breakfast was decent with some egg and sausage choices and cereal, oatmeal, pancakes and pastries. More hot food choices were available on weekend mornings. The hotel is in a convenient location with several restaurants within walking distance.
2023년 10월에 3박 숙박함
답변 제공: Elena 님, 2023년 11월 6일
Thank you!

2/10 - 너무 별로예요

David

별로예요: 청결 상태
HVAC system did not work porperly. Only heat came on making my room unbearable all night long. Will never stay at this hotel again
2023년 10월에 1박 숙박함
답변 제공: Tony 님, 2023년 11월 22일
Thank you for your recent stay with us. We are sorry to hear that your HVAC system was not working. Please be sure to advise the desk of issues or concerns so that they can address them as best they can. We hope that you would give us another chance in the future.

8/10 - 좋아요

Ivan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Front desk was nice and efficient
2023년 10월에 1박 숙박함
답변 제공: Elena 님, 2023년 10월 8일
Thank you Ivan! Hope you visit us again when passing through!

10/10 - 훌륭해요

Daniel

2023년 10월에 1박 숙박함
답변 제공: Elena 님, 2023년 11월 6일
Thank you Daniel! Hope to see you again!

10/10 - 훌륭해요

Teresa

2023년 9월에 1박 숙박함
답변 제공: Elena 님, 2023년 11월 6일
Teresa, so glad you enjoyed your stay. We hope to see you again!

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We are very pleased with everything. Thank you!!
2023년 9월에 1박 숙박함
답변 제공: Elena 님, 2023년 9월 4일
Thank you Elizabeth! We are so happy you enjoyed your stay. Hope to see you again in the future!

10/10 - 훌륭해요

Tim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Elena 님, 2023년 9월 4일
Tim, appreciate you staying with us here. Thank you for a great review. Hope to see you when you come back to town!

10/10 - 훌륭해요

Tyrone

가족 여행
좋아요: 편의 시설/서비스
Very nice stay!
2023년 8월에 1박 숙박함
답변 제공: Elena 님, 2023년 9월 7일
Thank you Tyrone!!

8/10 - 좋아요

Danial

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: JT 님, 2023년 8월 21일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and thank you for staying with us!

8/10 - 좋아요

Renee

2023년 8월에 1박 숙박함
답변 제공: Elena 님, 2023년 9월 12일
Thank you Renee, we are always looking for improvement. Don't hesitate to share with us on your next visit!

10/10 - 훌륭해요

Sandra

2023년 8월에 1박 숙박함
답변 제공: Elena 님, 2023년 9월 12일
Thank you Sandra!

2/10 - 너무 별로예요

Michelle

2023년 8월에 1박 숙박함
답변 제공: JT 님, 2023년 8월 17일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale,IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We apologize for any inconvenience you experienced during your stay with us and we hope you will give us another opportunity to make your next stay with us exceptional. Again thank you for staying with us!

10/10 - 훌륭해요

ANNA 님, TIFFIN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
O
2023년 8월에 1박 숙박함
답변 제공: JT 님, 2023년 8월 15일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

8/10 - 좋아요

Annika

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The only complaint I have is that breakfast options were lacking. Other than that, safe, clean, and quiet.
2023년 8월에 3박 숙박함
답변 제공: JT 님, 2023년 8월 15일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

2/10 - 너무 별로예요

Libni

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: JT 님, 2023년 8월 12일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale,IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We apologize for any inconvenience you experienced during your stay with us and we hope you will give us another opportunity to make your next stay with us exceptional. Again thank you for staying with us!

6/10 - 괜찮아요

cazim

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: JT 님, 2023년 8월 8일
Thank you for staying with us at the Holiday Inn Express in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope you will give us another opportunity to accommodate you and again thank you for staying with us!

8/10 - 좋아요

Cathy

가족 여행
좋아요: 편의 시설/서비스
Loved the free breakfast. Very Nice hotel would recommend.
2023년 8월에 1박 숙박함
답변 제공: JT 님, 2023년 8월 8일
Thank you for staying with us at the Holiday Inn Express in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope you will give us another opportunity to accommodate you and again thank you for staying with us!

10/10 - 훌륭해요

Seth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice except pool water dirty.
$161 for 2 queen beds and a sofa sleeper. Perfect for our family of 6. Excellent room. Clean. Safe. The breakfast has chobani yogurt, but no pancakes or waffles (my kids disappointed). The pool and hot tub were overly treated that our lungs and nasals burned. All the guest children swimming were coughing from the fumes. The pool and hot tub water were very dirty.
2023년 7월에 1박 숙박함
답변 제공: JT 님, 2023년 8월 5일
Thank you for staying with us at the Holiday Inn Express in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope you will give us another opportunity to accommodate you and your family when you are in our area and again thank you for staying with us!

10/10 - 훌륭해요

Sherry

가족 여행
좋아요: 편의 시설/서비스
Convenient and a nice place
2023년 7월에 2박 숙박함
답변 제공: JT 님, 2023년 8월 1일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

10/10 - 훌륭해요

Dan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
In town for a wedding, the hotel staff allowed us to check in early to get get changed. Very accommodating, cleand and super comfortable. Would stay hear again.
2023년 7월에 1박 숙박함
답변 제공: JT 님, 2023년 8월 1일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

10/10 - 훌륭해요

Morgan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2023년 7월에 1박 숙박함
답변 제공: JT 님, 2023년 8월 1일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

10/10 - 훌륭해요

patricia 님, grandville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The woman who checked us in was absolutely fantastic. She was so nice and so helpful. We really appreciate your smile!
2023년 7월에 1박 숙박함
답변 제공: JT 님, 2023년 7월 29일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

8/10 - 좋아요

Ed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Road trip finale 300 miles to go.
Last hotel on a long road trip. We arrived. The woman checked us in at record speed. Thank you. Was a long day and we were tired. Room was good. Beds comfortable. Hotel quiet. Breakfast good.
2023년 7월에 1박 숙박함
답변 제공: JT 님, 2023년 7월 20일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

8/10 - 좋아요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Front desk was very helpful.
2023년 7월에 1박 숙박함
답변 제공: jt 님, 2023년 7월 10일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area in the future and again thank you for staying with us!

4/10 - 별로예요

Robert

가족 여행
별로예요: 직원 및 서비스
Air conditioner was making horrible noise all night, staff for breakfast was terrible!! They didn't even speak English. Out of food and coffee!
2023년 7월에 1박 숙박함
답변 제공: jt 님, 2023년 7월 10일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We would like to apologize for any inconvenience that you may have experienced during your stay with us. We hope you will give us another opportunity to make your next stay with us exceptional. Again thank you for staying with us.

8/10 - 좋아요

matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
every thing was good clean easy to get to and from. staff was very helpful
2023년 7월에 1박 숙박함
답변 제공: JT 님, 2023년 7월 5일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

10/10 - 훌륭해요

Winford

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This was a great stay. We came up for a car show with friends. Room was clean and very comfortable. I of course packed toiletries, shampoo, conditioner, shower soap, lotion and hand soap. Very nice stay. The staff were grest as well.
2023년 7월에 1박 숙박함
답변 제공: JT 님, 2023년 7월 3일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

8/10 - 좋아요

Douglas

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Couldn't pay cash, not everyone likes plastic. Beds to high for short or older people. Had to turn over a waste basket for my wife to stand on to get into bed.
2023년 6월에 2박 숙박함
답변 제공: JT 님, 2023년 7월 3일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Amands was amazing when we got here.
2023년 6월에 1박 숙박함
답변 제공: JT 님, 2023년 6월 30일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale,IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again next time you are in our area and again thank you for staying with us!

10/10 - 훌륭해요

Scott

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location. Quiet. Good breakfast. Would stay again
2023년 6월에 2박 숙박함
답변 제공: JT 님, 2023년 6월 29일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

10/10 - 훌륭해요

Sarah

2023년 6월에 1박 숙박함
답변 제공: JT 님, 2023년 7월 20일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us!

8/10 - 좋아요

Brett

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: JT 님, 2023년 6월 29일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

8/10 - 좋아요

Bob Johnson

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice location Air conditioner not working - but it was cool outside
2023년 6월에 1박 숙박함
답변 제공: JT 님, 2023년 6월 29일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.

10/10 - 훌륭해요

Mark

2023년 6월에 1박 숙박함
답변 제공: JT 님, 2023년 6월 29일
Thank you for staying with us at the Holiday Inn Express and Suites in Urbandale, IA. We appreciate you taking the time to provide us with feedback about your recent stay with us and we value your feedback. We hope to see you again when you are in our area and again thank you for staying with us.