로비

퀄리티 인 여행 후기

2.5 out of 5
퀄리티 인
4950 Ne 14th St, Des Moines, IA

이용 후기

6.8
평점 10 - 훌륭해요. 364개 이용 후기 중 77개" "
평점 8 - 좋아요. 364개 이용 후기 중 124개" "
평점 6 - 괜찮아요. 364개 이용 후기 중 57개" "
평점 4 - 별로예요. 364개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 364개 이용 후기 중 51개" "

7.0/10

청결 상태

7.8/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

8/10 - 좋아요

Paul B

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was a questionable person who came in when I was checking out asking for any spare money but the person at the desk took care of it.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Paul B,We appreciate you bringing this to our attention and are pleased to hear our staff handled the situation promptly. Your safety and comfort are our top priorities, and we ensure all guests are taken care of. Thank you for sharing your experience with us.

4/10 - 별로예요

Calvin 님, Maple Grove

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Could not understand the eNGLISH spoken by the clerk checking us into the facility. Floors were VERY dirty and the charged us $150.00 damage fee. Other facilities we've used had a $50.00 fee? Breakfast was good.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Calvin,We apologize for any inconvenience you faced during check-in. We value your feedback and will address the issues raised to better serve our guests in the future. We are glad to hear you enjoyed the breakfast offered during your stay. Thank you for taking the time to share your experience with us.

8/10 - 좋아요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Alex, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 객실의 편안함
DIRTY AND RUDE
My husband and I booked a ADA accessible room to be on the first floor. When we checked in we were told the ADA room was not available due to the heater not working. We were told if we wanted the first floor We would have to be in a pet friendly room. We weren’t too concerned about that because we normally have our dog with us but we didn’t this time. My husband did ask if the room smelled like animals. He was told no absolutely not. It will not smell like dogs. Once we got to our room, it was a very overwhelming smell of wet dog. After using the restroom I noticed how disgusting the toilet was. The toilet appeared not to be wiped off and full of hair. Second issue. Our room was an adjoining room with lockable doors on each side. At 10:15 PM. My husband called the front office and asked if they would contact the room next to us because they were being very loud. The employee at the front desk called back 15 minutes later arguing and accusing him of lying The front desk told him that the man in the room next to us was standing in front of him, saying he was talking on the phone and wasn’t being loud. I don’t think it was unreasonable to ask that customers lower their voice after 10 PM. My husband has to wake up at 5 AM for work. Needless to say, the man in the room never did lower his voice and remained on the phone talking loudly until after 11:30 PM I do understand that you can’t control customers, but you can control your employees that argue with your guests.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Dear Guest,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. While we strive to provide an exceptional experience, we regret that the ADA room was not available due to maintenance issues. We apologize for any odor you encountered in the pet-friendly room. Regarding the cleanliness issue, we will address this with our housekeeping team to ensure better attention to detail. We apologize for any disturbances caused by the neighboring guest and any miscommunication from our front desk. We appreciate your feedback and will use it to improve our services.

8/10 - 좋아요

Bruce

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Bruce, We appreciate you choosing our hotel for your stay! If there is anything we can do to make your next visit even better, please reach out to us directly. We look forward to welcoming you back soon!

8/10 - 좋아요

Jason

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Jason,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad that you had a satisfactory experience. If you have any further feedback or any specific concerns, please don't hesitate to reach out to us directly. We value your opinion and would welcome the opportunity to address any issues you may have encountered. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property for a fantastic price.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Jason,Thank you for your kind feedback! We're delighted to know that you found our property to be a great value. It was a pleasure having you as our guest and we hope to welcome you back again in the future.

4/10 - 별로예요

Ladona

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Ladona, We regret to hear that your experience at our hotel was not up to your expectations. We would appreciate it if you could contact us directly with any specific feedback so that we can address any issues you may have encountered. We value your input and strive to provide excellent service to all our guests.

8/10 - 좋아요

Matt

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Quality stay for the price!
Nice place, very easy to get to, and quality service. We needed a place for the night that was convenient and priced right. This worked perfectly.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello Matt,Thank you for taking the time to share your positive feedback! We're glad to hear that you found our hotel convenient and reasonably priced. It's great to know that our quality service met your expectations. We hope to welcome you back again in the future for another seamless stay.

10/10 - 훌륭해요

Rivera

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 26일
Hello Rivera,Thank you for your positive feedback! We're delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back soon!

4/10 - 별로예요

Brandon

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello Brandon,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will take them into consideration for future improvements. If you have any further concerns, we encourage you to reach out to our management team directly.

10/10 - 훌륭해요

Larry 님, Fort Madison

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Larry,Thank you for taking the time to leave such a positive review of our hotel! We are delighted to hear that you had a great experience during your stay with us. We truly appreciate your kind words and hope to welcome you back again in the future.

8/10 - 좋아요

Barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not bad
Check in was fine. Surprised with a $100 incidental deposit tho. Nice 0lace!
Next to freeway but rather quiet inside.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Barry,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. I hope you will return to enjoy a memorable and exceptional experience.

8/10 - 좋아요

Gerald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff @ Front desk in the evening was VERY polite, professional. Room was in great shape, very clean with comfortable mattress. ONLY problem was I did NOT get my 6:45 am wake-up call - note even "late"!
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 19일
Hi Gerald,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 - 좋아요

Michaela

2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Michaela,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It's a little difficult to get to. The staff was friendly. Room was clean and comfortable.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 19일
Dear Guest,Thank you for sharing your experience. We truly appreciate the insight regarding our staff and your comments about our room. Please do come see us again.

4/10 - 별로예요

Susan

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Very Beat Up Hotel. Coffee Stains on lamp shade, Holes in bathroom door, walls. No Jacuzzi, very Slippery pool deck,
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 16일
Hello Susan,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our jacuzzi and pool. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

6/10 - 괜찮아요

Trish

The breakfast was not replenished even though it was still well within the time. We did not receive housekeeping.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 17일
Hello Trish, Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.

4/10 - 별로예요

Dawn

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Chairs broken, freezer door broken, shower did not drain at all, cleaning as we stayed was taking out trash and renewing the soap bar in restroom. Corners of the room was piling with dirt. Pool area did not look welcoming. All in all too expensive compared to the experience. Would not book again.
2023년 7월에 7박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Dawn,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Run! Run far away!!
We booked this hotel last minute for a track meet. When we arrived in the hotel it smelled horrible. Unfortunately, everyone’s views on hygiene is different and that made interactions more difficult. Also, made breakfast unbearable. I didn’t eat because of how bad it smelled. Our room was less than desired! I opened the closet, full of crumbs. The bathroom lacked water pressure, the tub was stained and dirty, and the entire room smelled like some sort of air freshener that had exploded! We had to open the window for hours to get the smell somewhat out. Some of the pillows smelled like guest before us. We made it through the night but the next day we went to the pool. They added tile that WASNT slip resistant and it was broken in many places. I stepped on it not realizing and that was my last straw. I told the lady on staff and she said she didn’t realize there were broken tiles and pieces of glass around the pool but also didn’t do anything to keep kids safe. She said all rooms have no water pressure and we couldn’t switch rooms nor switch hotels. It was a nightmare. Second shift came in and basically offered no help but to send someone to clean. They didn’t sweep. The entire stay they only give you 2 towels at a time and no towels at the pool. There was hair everywhere in the pool! And our room.
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 6일
Dear Guest,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

6/10 - 괜찮아요

John

가족 여행
별로예요: 숙박 시설 상태 및 시설
Will look for something else
We will not be staying in this Quality Inn again. Very hard to get to and very noisy (highway).
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 6일
Hello John,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 - 훌륭해요

Rob

출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stop with a moving trailer, family and dog! Very friendly staff!
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 4일
Hello Rob,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 - 훌륭해요

Sidney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 28일
Hello Sidney,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 - 좋아요

Kenia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 24일
Hello Kenia,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and comfortable. Only complaint is shower water was hard to control. Either really hot or cold.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
Hello Nathan,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 - 훌륭해요

Dean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good, clean hotel. Updated with many conveniences and good freeway access. over $150 less than staying downtown. Parking convenient and well lit.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 16일
Hello Dean,Thank you for taking the time to share. We appreciate your feedback regarding our parking and access. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 4박 숙박함
답변 제공: Manager 님, 2023년 6월 19일
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 - 괜찮아요

Randi

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hello Randi,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 - 좋아요

Mark

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 6일
Hello Mark,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 - 훌륭해요

Miles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 10일
Hello Miles,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - 훌륭해요

Pamela

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 10일
Hello Pamela,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - 훌륭해요

Karen

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 25일
Hello Karen,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 - 좋아요

Wendy

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 23일
Hello Wendy,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 - 너무 별로예요

Richard Scott

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 17일
Hello Richard Scott, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

John P

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Manager 님, 2023년 4월 22일
Hello John P,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함
답변 제공: Manager 님, 2023년 4월 25일
Hello Mark,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 - 좋아요

Th

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 28일
Hello Th,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 - 훌륭해요

Jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice & Quiet
2023년 3월에 4박 숙박함
답변 제공: Manager 님, 2023년 3월 19일
Hello Jason,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 - 좋아요

Joe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a nice facility but hard to access it.
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 15일
Hello Joe,Thank you for your valuable opinion regarding our access and comments about our facility. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 - 좋아요

Julie

2023년 2월에 3박 숙박함
답변 제공: Manager 님, 2023년 3월 12일
Hello Julie,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 - 괜찮아요

Chris

답변 제공: Manager 님, 2023년 3월 11일
Hello Chris, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 - 훌륭해요

Coleman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place, only minor problem is out of their control, location next to highway,which could be an asset for some people.Good experience.
2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 29일
Hello Coleman,On behalf of our entire staff, we thank you for your business and for your comments regarding our location. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 - 너무 별로예요

Dana

단체 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
That they are trying to charge my credit card 50.00 for a pillow that was left in the room
답변 제공: Ravikumar P. 님, 2022년 11월 1일
Hello.Thank you for your review. The hotel tried to charge for the 2 pillows that you have taken from the room instead you left dirty/old/worn out pillow in the room. The Choice Brands Pillows are not inexpensive; so will considered missing items. The card was on file tried to charge for missing items(pillows) but unfortunately was declined. Please Contact Hotel directly.Thank you.

10/10 - 훌륭해요

Jack

좋아요: 청결 상태, 직원 및 서비스
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 15일
Hello Jack,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 - 좋아요

Diana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The water pressure for showers was terrible. Not much pressure at all. The breakfast was great but they advertise fruit and they had none so as a vegan I was not able to eat. But they did have great eggs, sausage, and biscuits and gravy that my husband loved.
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 12일
Hello Diana,We appreciate that you've taken the time to share with us regarding our breakfast. I hope you will return to enjoy a memorable and exceptional experience.

8/10 - 좋아요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Manager 님, 2022년 8월 22일
Hello Brenda, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

2/10 - 너무 별로예요

Jack

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Never staying here again, ever!
2022년 8월에 2박 숙박함
답변 제공: Manager 님, 2022년 8월 21일
Hello Jack,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 - 훌륭해요

Alice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 2박 숙박함
답변 제공: Manager 님, 2022년 8월 21일
Hello Alice,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

10/10 - 훌륭해요

Stacey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 2박 숙박함
답변 제공: Manager 님, 2022년 8월 20일
Hello Stacey, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Manager 님, 2022년 8월 20일
Hello David,It was our privilege to earn your business and we hope to host you again on your next trip.,