"Walls are so thin that I could hear the people in the next room snoring and not only hear them speaking on the phone but also the callers. The hotel stank of tobacco and the staff is generally quite rude and unhelpful. The location was the one positive thing about this hotel, as you can easily access shops and restaurants of Bansko."
"Walls are so thin that I could hear the people in the next room snoring and not only hear them speaking on the phone but also the callers. The hotel stank of tobacco and the staff is generally quite rude and unhelpful. The location was the one positive thing about this hotel, as you can easily access shops and restaurants of Bansko."
"Η κυρία Έλενα στη ρεσεψιόν με άπταιστα ελληνικά έτοιμη να λύσει κάθε πρόβλημα και να βοηθήσει τους πελάτες .
Το ξενοδοχείο το ξενοδοχείο είναι πολύ καλό, καθαρό ,και το βαρύ πυροβολικό του είναι ο χορός του spa με τις πολλές πισίνας.
"
"Η κυρία Έλενα στη ρεσεψιόν με άπταιστα ελληνικά έτοιμη να λύσει κάθε πρόβλημα και να βοηθήσει τους πελάτες .
Το ξενοδοχείο το ξενοδοχείο είναι πολύ καλό, καθαρό ,και το βαρύ πυροβολικό του είναι ο χορός του spa με τις πολλές πισίνας.
"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
A great staff making you feel at home, incredible quality of restaurants and lobby bar, swimming pools, etc, perfect service and room view, great location, beautiful interior. One of the best Kempinski hotels in Europe.
A great staff making you feel at home, incredible quality of restaurants and lobby bar, swimming pools, etc, perfect service and room view, great location, beautiful interior. One of the best Kempinski hotels in Europe.
Elisaveta
Reviewed November 23, 2015Reviewed November 23, 2015
It was nice , but needs some upgrades in the rooms, the curtains and the furniture is OLD, and the bed was not the most comfortable. We still had good time.
It was nice , but needs some upgrades in the rooms, the curtains and the furniture is OLD, and the bed was not the most comfortable. We still had good time.
Krasimira
Reviewed October 11, 2026Reviewed October 11, 2026
This hotel is the absolute best! The rooms are spacious and clean, employees are wonderful and the food plentiful and delicious! Deniz, the front desk employee honored an early check in and was very welcoming. We truly appreciated the early check in, sincere hospitality and well spoken English by Deniz..The housekeeping does a great job with keeping the rooms spotlessly clean and always greeted us with a smile. The restaurant serves delicious dishes for breakfast and dinner. Chefs should be...
This hotel is the absolute best! The rooms are spacious and clean, employees are wonderful and the food plentiful and delicious! Deniz, the front desk employee honored an early check in and was very welcoming. We truly appreciated the early check in, sincere hospitality and well spoken English by Deniz..The housekeeping does a great job with keeping the rooms spotlessly clean and always greeted us with a smile. The restaurant serves delicious dishes for breakfast and dinner. Chefs should be...
Bayse
Reviewed September 11, 2026Reviewed September 11, 2026
The receptionist was very kind and accommodating. We had a small incident, and after sharing with her, she went beyond our expectations to make our stay comfortable. I can’t say enough how caring she was. The rental of golf equipment was a bit pricey, and I would have expected to have a bit better price for guest of the hotel, but that wasn’t the case. Of course, for longer stay, it is worth getting your own equipment. However, for us, it was unexpected decision to visit, so no gold equipment...
The receptionist was very kind and accommodating. We had a small incident, and after sharing with her, she went beyond our expectations to make our stay comfortable. I can’t say enough how caring she was. The rental of golf equipment was a bit pricey, and I would have expected to have a bit better price for guest of the hotel, but that wasn’t the case. Of course, for longer stay, it is worth getting your own equipment. However, for us, it was unexpected decision to visit, so no gold equipment...