마타라 디스트릭트의 럭셔리 호텔

“가격대비 좀 아쉬운 곳입니다 익스피디아에서 제공한 주소는 완전 잘못된 주소였고 그로인하연 찾아가는데 8시간 이상 소요되는 어처구니 없는 일까지. 발생되었습니다 익스피디아에서 보상해 줄까요?”

“absolutely lovely hotel with access to beautiful Dikwella Bewch.”

“Egentligen ett riktigt coolt ställe. men med svenska kronans värde gentemot dollarn så blir det väldigt dyrt. Bodde bara en natt, men bra mat, god frukost, trevlig personal och trevlig promenad i regnskogen med en guide som kunde och hörde alla djur.”

“Yes”

“Great location and hotel design but terrible terrible terrible customer service because the hotel management is sorely lacking any systems to ensure a good stay. There are so many issues here - the staff don’t seem to care, drink and food orders never arrive, despite repeated requests and even the offers of free food from management to address the issues experienced didn’t arrive. Many customers are experiencing the same issues. Definitely not worth the cost, stay elsewhere! ”

“An excellent location, and a wonderful pool. Good price, and a small, cute place. What was not so good, was our experience checking in. We had booked a garden room, but apparently these were "fully booked", and we were given a lesser room with a street view (a noisy street). We tried to explain that this was not what we booked, but they insisted it was the same, and that the two garden rooms were not available. We could switch the next day. That was fine, but we did not want to pay full price...