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"Not as new as photos made it look - at all. This is an old motel. Also, not as large as pictures. Overall, pretty run down for the Best Western name. Not what I expected from Best Western - the reason I trusted it. More in line with an outdated Super 8. The only part I would give 5 star is the back lit vanity mirror which was spotless too. Tub had no traction and was super slick. Shower curtain was white and a little dingy. Bedding was white and looked old and dingy. The pillows on the king bed were about 12" square (2 per person). King beds need king pillows - or at least 4 standard minimum. These tiny pillows were crazy. Roll over, and you fall off the pillow. Door had an old rusted chain security lock. Carpet was blue and hid the dirt but had a dirty "feel" to it. No "do not disturb" sign. I noticed one person had put a home-made sticker on their door for that. Outside: 2-story "motel". Concrete cracked and stained. Everything needs a good pressure wash and things in general need an update that just paint won't fix. Paid $350 per night for a normally $80 room (about what its worth) because of special event weekend every month they jack up the prices. At check-in, although friendly, they said if you want more towels, etc. you have to come get them because "we are short staffed"."

"The mini fridge was old and outdated and did not work. It stinks and was full of mold. There was dirty stuff on the walls and there was gum on the headboard. The phone had all the buttons pushed out and looked gross. The TV was of terrible quality, including the picture/color. You get what you pay for and luckily we only needed one night here. "

"Could be a little more variety on the breakfast but the staff are amazing loved staying with them while I was taking care of my sister before she went home to be with Jesus Thank you to all the staff there "

"Best overall hotel I’ve stayed in since I can’t remember when. Just wish they had a freezer in the room fridge. "

"Desk staff was very welcoming and assisted with a scheduling issue."

"Extra large clean room, lots of fresh linens and fully equipped kitchen. Quiet and peaceful stay even though they looked to be fully booked. Breakfast was great and the coffee was amazing! I return to Tyler several times a year and will definitely stay here again! "

"The breakfast was delicious, I loved the fact of that you can put extra stuff in ur waffle mix before making the waffles which was delicious "

"Best I can say is we'd stay here again when in the area"

"The hotel has done a lot of renovations since I last stayed there las year. Room was cleaner furniture had been updated, and lamps had been updated. The clerk was the same man that was there last time I was there and just as friendly and accommodating as he was last trip. Had fresh fruit, oatmeal, and waffles for breakfast. When I got to the breakfast bar they were beginning to tear it down though. If you are needing a place to stay that is near UTMC That is easy go back and forth I highly recommend."