외관

코트야드 바이 메리어트 디트로이트 유티카 여행 후기

3 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 369개 이용 후기 중 144개" "
평점 8 - 좋아요. 369개 이용 후기 중 81개" "
평점 6 - 괜찮아요. 369개 이용 후기 중 52개" "
평점 4 - 별로예요. 369개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 369개 이용 후기 중 39개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

5.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

Mona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Jessica K. Bowers 님, 2024년 3월 25일
Thank you, Mona!

8/10 - 좋아요

Pawel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Jessica K. Bowers 님, 2024년 3월 25일
Thank you, Pawel! We look forward to seeing you next time you are in the area.

10/10 - 훌륭해요

Nathan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Jessica K. Bowers 님, 2024년 3월 25일
We look forward to exceeding your expectations next time you are in the area, Nathan!

10/10 - 훌륭해요

Brent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Jessica K. Bowers 님, 2024년 3월 25일
Thank you, Brent!

2/10 - 너무 별로예요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Jessica K. Bowers 님, 2024년 3월 25일
Brittany, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

4/10 - 별로예요

Mihai

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Very noisy. Rood receptionist in the afternoon. I was charged for high speed internet, although I'am a Marriott Gold member.
2024년 2월에 1박 숙박함
답변 제공: Jessica K. Bowers 님, 2024년 3월 25일
Mihai, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with leadership team to ensure the necessary guidelines are in place and reviewed to prevent your issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

Randi

Housekeeping was very polite and generous. The front desk was very polite and helpful as well. The room was very clean. Will book again.
2024년 2월에 1박 숙박함
답변 제공: Jessica K. Bowers 님, 2024년 3월 25일
Randi,On behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

2/10 - 너무 별로예요

Kimberly

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was no heat in the room because the thermostat did not work. The refrigerator was broken and had a foul odor. Management never took my call to rectify the issue
2024년 1월에 1박 숙박함
답변 제공: Jessica K. Bowers 님, 2024년 3월 25일
Kimberly, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with leadership team to ensure the necessary guidelines are in place and reviewed to prevent your issues from occurring in the future. We are now under new management and making some very exciting changes. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 - 좋아요

Layla

좋아요: 청결 상태
2024년 1월에 1박 숙박함

8/10 - 좋아요

EDWARD

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Trevor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함

8/10 - 좋아요

Sara

가족 여행
As we sat visiting with friends in the lounge area, two staff members got into a yelling fight, swearing at one another. It was very unprofessional. Also, the internet did not work, it would connect but show there were no open networks.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Paul

연인과의 여행
Nothing
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel needs to imply new policies for guests who think it's okay to be extremely noisy the entire night. I couldn't sleep at all with the constant noise coming from the third floor above my room. It sounded so loud and even after calling the front desk and complaining of the noise, nothing was done. The tv in my room never worked at all. The cable box was unplugged and reset and the tv still said "no signal". The front desk was no help for either of these issues. Also, the next morning while taking a shower, the fire alarm went off and it was super inconvenient to have to rush to finish my shower for no reason. The elevator definitely needs to be updated because it seems like it's on its last leg and will break down at any given moment. For the price of the rooms, you would think you would be getting something worth your money. This hotel definitely needs to work on several areas before they charge the price they do. Terrible visit and even after letting the staff know of these issues I encountered, nothing was done to rectify the situation.

2/10 - 너무 별로예요

Mustafa

Very dry smell very bad
2023년 9월에 2박 숙박함

8/10 - 좋아요

james

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet clean and convenient location. I was not happy that the Starbucks location inside the hotel was closed before nine o’clock.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Thomas

가족 여행
Housekeeping missed our room first night, had to go to the desk to get clean towels. Bathroom per 1980, exhaust fan loudest I ever heard, was not a typical Marriott, not a pleasant stay.
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Niranjan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a run down property. Managers doesn't care about your experience. All the 5 star reviews are paid. Avoid this property.
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Jennifer

가족 여행
좋아요: 객실의 편안함
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Eric

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting room
It was terrible dirty stinky the facilities didn’t even work in the room !
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

James

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Mold in bathroom. They came and cleared it
2023년 9월에 2박 숙박함

4/10 - 별로예요

Alison

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff not very happy. Dirty towels left in room from previous guests, wallpaper falling off every wall in tool, smoke detector hanging from wires in hallway this was a dump for a Marriott
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Francesco

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was filthy. Used bar of soap on the shower. Pillow cases inside. That tells me they didn’t change. They just flipped them. Conditioner bootle didn’t even give a dime size. Which tells me they didn’t replace. One bar of soap ? Shower yes. . Never again !
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Jose

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rooms are as updated as they’re advertised to be. Great staff.
2023년 9월에 1박 숙박함

4/10 - 별로예요

Michael

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Mattress was old, shower was plugged and you had to pay for coffee for two hours then it was free. Place sucked!
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

James

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Some people at the desk were Rude Cleaning people arguing in the hall while customers walking by Run out of most beer most wine and hardly any dinner options Couldn’t give me change for the washer and dryer I was told it’s my responsibility to have it
2023년 8월에 12박 숙박함

2/10 - 너무 별로예요

Karen

별로예요: 편의 시설/서비스
I don’t think I’ve ever seen a Marriott this dirty in my life. I’m surprised management hasn’t done anything. The rooms and carpets weren’t even vacuumed (there was hair still on the floor from whoever was there prior), AC unit was FILLED with dust and dirt so I couldn’t even turn it on, the window screen has massive holes in it so I couldn’t open up the window unless I wanted to get eaten by bugs, the room was never made even if asked, when asked for extra towels they were put on the FLOOR in the hallway by the door (honestly this was beyond surprising), I could go on. The service was dismissive and strange to be honest, no hospitality what so ever. I have a family member who lives near by and next time we visit them we will never ever stay here again. I suggest you don’t either.
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 7월에 2박 숙박함

8/10 - 좋아요

Thomas 님, Elmhurst

2023년 7월에 1박 숙박함

8/10 - 좋아요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Decent hitel. A little confusing to get to. Surrounded by many restaurants and other rhjngs to do. Room smelled a little musty/mildew like.
2023년 7월에 1박 숙박함

4/10 - 별로예요

Brad

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Looked like a nice room, except...
I first found a long black hair on the sink, but I'm pretty forgiving about this stuff. It happens. Then I found another long black hair on the nightstand. At this point I'm not thrilled. Definitely not my own hair as I have short, lighter hair. Then I stepped in a PUDDLE on the carpet at the end of one of the beds. At first I couldn't believe it, so I checked the spot again thinking it couldn't possibly be an unknown liquid...and now my foot is soaked. The rest of the floor was filthy. I didn't get into my room til 1am and just wanted to unwind from a long day, and I'm not the type of person who "demands" or even requests a new room over this type of stuff...so as gross as it was, I let it go, but couldn't wait to leave. When I did leave in the morning, I found ANOTHER long black hair caked to my shorts. Breakfast wasn't complimentary. WiFi was super spotty. I can easily let one or two of these things go, especially if this were a budget hotel, but wow...so many disappointing and gross things really racked up for such a short stay.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Sarah

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Visar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very close to
2023년 7월에 1박 숙박함

8/10 - 좋아요

Shavonne

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Joseph Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent place for an efficient business or personal trip
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

alyssa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

8/10 - 좋아요

Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함

4/10 - 별로예요

Nadean

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Sarah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room smells really bad. The property was not clean and found many insects in there. Never staying there again
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Schyler

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Erin

2023년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hardly slept thursday night....traffic noise from interstate traffic was horrible. The fladhing light on the smoke alarm was very annoying. Other than that. Everything else was great!
2023년 6월에 2박 숙박함

4/10 - 별로예요

Minda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pool never had any towels… The bathtub in our room 211 had two gouges in it… The hotel elevator had filthy, dirty carpet… And there was no complimentary breakfast… Most hotels for the price of what you charge for a room offered a complementary breakfast
2023년 6월에 1박 숙박함

8/10 - 좋아요

Maad

좋아요: 청결 상태, 숙박 시설 상태 및 시설
All Good
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Stay
Excellent. Clean, well staffed. Quiet
2023년 6월에 1박 숙박함

8/10 - 좋아요

Diyar

2023년 5월에 2박 숙박함

4/10 - 별로예요

ReNee

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Issa' never again...
I will not return to this hotel. This Courtyards Marriott REALLY needs some attention and obviously has been neglected in every aspect. I ease checking in, but was disappointed with everything else during my stay. The hotel is getting the basic cleaning and that appears to be changing of sheets and towels. I had to ask for new bedding after I pulled back my sheets to discover a bery recognizable stain o the mattress cover. It took 20 minutes to get new bedding that I had to put on myself. The bathroom has signs of mold on the wallpaper closet to the ceiling and everything stainless steel needs cleaning throughout the hotel. Same thing for anything glass, ttash piled up near ice machine, carpet hadn't been vaccumed in a while. This location operates like nobody gives a crap and that's the vibe. I wish I had seen the hotel befor my reservation, I definitely woulve chosen differently. The Marriott CAN DO BETTER!!!
2023년 5월에 2박 숙박함