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햄튼 인 디트로이트/오번 힐스 - 노스 여행 후기

2.5 out of 5
햄튼 인 디트로이트/오번 힐스 - 노스
3988 Baldwin Rd, Auburn Hills, MI

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 642개" "
평점 8 - 좋아요. 1002개 이용 후기 중 246개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 56개" "
평점 4 - 별로예요. 1002개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 28개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 3박 숙박함
답변 제공: Ruth McBride 님, 2019년 5월 1일
Thank you so much for your review, and we hope to see you again soon!

10/10 - 훌륭해요

JEONGKI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hampton In
It was awesome!
2019년 4월에 3박 숙박함
답변 제공: Ruth McBride 님, 2019년 5월 1일
Thank you! We are glad you found your stay to be awesome.

10/10 - 훌륭해요

상훈

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 2박 숙박함
답변 제공: Ruth McBride 님, 2019년 3월 11일
Thank you so much for your review!

8/10 - 좋아요

Chun-Mo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
쇼핑하기 좋아요
우선 바로 앞에 아웃렛이 있어서 쇼핑하기가 좋습니다. 아웃렛에 펍도 있고 볼링장도 있어서 밤에도 심심하지 않습니다. 힐튼 계열이라 적립도 되고 깨끗해요. 커피랑 간식이 24시간 사용할 수 있어요

10/10 - 훌륭해요

Carolyn

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was great and helped us work through a booking issue that happened using a third party app. Hotel is undergoing big upgrades. Our room had been completed and it was beautiful. The breakfast was a boxed one because of the breakfast area was under construction but that’s easily overlooked. We look forward to going back next year and seeing the fully renovated site.
2024년 4월에 3박 숙박함

2/10 - 너무 별로예요

Azhar

2024년 4월에 1박 숙박함

4/10 - 별로예요

Pierrat

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Arrivé avec tout en travaux donc moins de services et cela n'était pas mentionné
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convientently located. Clean and comfortable!
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Brittany

Wished the pool was heated or kept warmer. The kids were looking forward to swimming but couldn’t because it was too chilly
2024년 4월에 1박 숙박함

8/10 - 좋아요

GEMMA

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Our room was clean but needed new bed and carpet. Nothing like getting up in the morning with a sore back from uncomfortable bed.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Chadd

2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Jason

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They are currently remodeling but the GM was very nice and gave our kids cookies and chips.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Meaghan Branigan

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel front lobby was under major construction. Loud, dusty, vapors. Breakfast was a boxed breakfast to go. It would’ve been nice to know it was under construction when booking. For the cost of the hotel, could’ve stayed somewhere else.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Traci

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel itself was great and being super close to Great Lakes Crossing was a plus but not having the breakfast area open due to construction was kind of a bummer.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Sandra

좋아요: 직원 및 서비스
Building under rennovation, so only a box breakfast and rooms not done are quite worn
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Sarah

2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Rachel

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Staci

아이를 동반한 가족 여행
좋아요: 청결 상태
The hotel itself was fine. I was very disappointed in the breakfast situation, though. As lame as it sounds, we always try to book our family stays somewhere with a good continental breakfast. My 4 year old gets so excited to go downstairs for breakfast. Nowhere on the website did it mention that the breakfast was closed for renovations and we’d be getting boxed breakfast. We didn’t find out until check in. Covid box style breakfast and not even a toaster for the bagels
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were friendly and the updates to the facility were excellent!
2024년 2월에 1박 숙박함

4/10 - 별로예요

Erika

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Its probably not a great time to visit this hotel. They claim the breakfast area was closed due to construction. We didnt see evidence of this construction, just a closed breakfast area. Instead, they gave us a bottle of juice and a box with a packaged bagel, creamcheese, yogurt and apple. The coffee in the lobby was luke warm. I would have chose another hotel if I knew prior to booking we would not have a regular breakfast. Thankfully there is a McDonalds close. Also, there was a problem with the wifi and we could not get wifi at all. This was dissapointing because we had to add data plans to our phones. The room was strangely musty smelling and warm when we first walked in. We had the air conditioner going all night to keep the room air fresh, in the middle of winter. Wish I picked one of the other hotels in the area.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would stay again!
Had a nice stay at this hotel which is located right next to the parking lot for Great Lakes Crossing Mall. The staff were friendly and helpful. Other than the carpeting in the hallway, rooms and lobby were so clean and there were staff visible always working on keeping lobby presentable. Do miss the regular breakfast in the lobby area compared to a box breakfast.
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Patricia

좋아요: 청결 상태
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Toby

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Marcy

가족 여행
Very convenient if you are interested in shopping. Many options for eating Top Golf is very close .
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Location
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Bruce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
To find out after checking in with no recourse to back out that they have no breakfast or what they call a cold box breakfast was a joke. The only reason I stayed here and the only reason I will not ever come back.
2023년 12월에 2박 숙박함

4/10 - 별로예요

Bethany

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family of five
This hotel was not very nice. We specifically looked for a hotel with Continental breakfast since we have three kids and the breakfast was under construction. They had breakfast boxes which consisted of a boiled egg and stale bagel. When I asked if the hotel would do anything to compensate for the lack of breakfast they refused. They also refused to empty our trash since they said they only clean every other day even though the room had a sticker advertising that if you wanted your room cleaned they would do that if requested. The room had a view of two dumpsters because of the construction. The room itself definitely needs an upgrade the carpet looks nasty. I would suggest staying at one of the other hotels in the area. The staff did not care that their accomodations were not great and did nothing to make this subpar stay any better.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Janet

좋아요: 편의 시설/서비스
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Paige

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Angela

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Deanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice and clean room
2023년 11월에 2박 숙박함

8/10 - 좋아요

augustus

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

TRACEY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2nd time i stayed here. Always nice.
2023년 11월에 1박 숙박함
답변 제공: Natalia 님, 2023년 11월 14일
Thank you for taking your time to share your experience with us. We are very happy to hear that everything was nice during your stay. We look forward to welcoming you back soon! It was our pleasure to serve you.

6/10 - 괜찮아요

Shelby

단체 여행
좋아요: 직원 및 서비스
Wasn't The Best, Could Be Better
When we checked in, we were given the keys and then immediately went up to the room. Scanned the key card on the door and it turned green and you could hear it unlock. We tried to open the door and couldn't get it open. We tried several times and eventually had to go back down to the front desk to get some help. The gal came up with us and acted as is this happened all the time, no big deal. She showed and told us that you have to be patient and wait and jiggle the doorknob just right in order to get in. She got us in, but it was a pain every time we left and tried to get back in it took SEVERAL minutes to get it just right in order to re-enter the room. When we entered the room, it was SO hot an stuffy so we immediately kicked on the air to cool it off and it took a long time to cool down - it never did get super cool, but we made it work. The carpets in the room we so stained and dirty, you almost didn't want to walk with no shoes on. The breakfast was so, so. The juice machine was down, but overall, it was okay for a "free" breakfast.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

paula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were incredible! Extremely helpful and always courteous. Our short stay was a pleasure. We plan a return trip early next year.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Yu Hsuan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the breakfast waffles and the breakfast lady was very helpful and friendly. Her cheese eggs/ sausages are excellent.
2023년 11월에 1박 숙박함
답변 제공: Natalia 님, 2023년 11월 8일
Dear Yu Hsuan,Thank you for taking your time to share your experience. We are happy to hear that you loved breakfast waffles. As well that Rhonda was very helpful and friendly. It was our pleasure to serve you. We look forward to welcoming you back soon and continue to make great experiences.

10/10 - 훌륭해요

Lindsay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable rooms. Great breakfast and lots to choose from. Friendly staff.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Sandy

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

4/10 - 별로예요

Sharmelah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I wouldn’t stay again. The showerhead is horrible it sprays water everywhere. The pillows are very flat and offer no support, making it hard to get a good night sleep. The positives are that the staff are really nice, breakfast is decent, hotel is in front of a great outlet mall and is easily accessible to many amenities.
2023년 10월에 2박 숙박함
답변 제공: Natalia 님, 2023년 10월 30일
Thank you for taking your time to give us feedback. We are glad to hear that the staff was really nice, the location and breakfast. We are sorry to hear about the showerhead, we will give your comments to our maintenance team to get it fixed. I would suggest for next time to ask for non-feather pillows as they are softer rather than the polyester pillows that are firmer. We hope you can give us a second chance to welcoming you again in the near future and make a 5/5 experience.

10/10 - 훌륭해요

YOLANDA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Could be better the breakfast
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Anne-Marie

2023년 10월에 1박 숙박함
답변 제공: Natalia . 님, 2023년 10월 25일
Dear Anne-Marie,Thank you for taking your time to give us a perfect 10/10 rate. We are very happy to see that you enjoyed your stay. We look forward to welcoming you back soon.

8/10 - 좋아요

Elizabeth

The room needed some TLC. Good carpet clean and the grout between the floor tiles was coming out in several places.
2023년 10월에 2박 숙박함
답변 제공: Natalia 님, 2023년 10월 23일
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.

10/10 - 훌륭해요

Brett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I found everyone very pleasant and the location close to everything. Very quiet room
2023년 10월에 1박 숙박함
답변 제공: Natalia 님, 2023년 10월 19일
Dear Teresa, Thank you for taking your time to share your experience. We are very happy to hear that everyone was very pleasant and that you found the hotel in a great location. It was our pleasure to serve you. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Samuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I recommend staying here
The hotel was clean the Pool was nice. And the staff were friendly. The beds are comfortable. Its close to just about everything. We have stayed here a few times and will continue to when we are in the area.
2023년 10월에 1박 숙박함