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예약 가능 여부 확인

윈덤 가든 사우스게이트 여행 후기

3 out of 5
윈덤 가든 사우스게이트
17201 Northline Road, Southgate, MI

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 522개 이용 후기 중 165개" "
평점 8 - 좋아요. 522개 이용 후기 중 142개" "
평점 6 - 괜찮아요. 522개 이용 후기 중 84개" "
평점 4 - 별로예요. 522개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 522개 이용 후기 중 61개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Genevieve

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our first room had a roaches and smoke alarm was torn off the wall. The entire place smelled like marijuana. moved to a room on the other side of the building. The pool area was extremely crowded, they ran out of pool towels and the next morning they ran out of the advertised grab and go breakfast by 8:00 am. I will not be back. Although I do have to say the young woman at the front desk handled my complaints professionally and non combatively as possible.
2023년 1월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2023년 1월 30일
I do apologize again for everything that happened to you. I thank you for being patient and kind about it all and to me. Thank you Have a great day

4/10 - 별로예요

LuAnn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would not recommend. Old and not the cleanest.
It was convenient location but we found a small bug crawling on one of the beds which had me Googling “bed bugs.” Ewwww. Hard to sleep after that. We did have hot water for 1-1/2 of our 2 showers. Check-in girl really struggled trying to tell us where to park and load in and she men led the speech like she was mad she had to explain it one more time. No hot breakfast. Only grab and go bag.
Bed bug or tiny stink bug? I wasn’t comfortable sharing room with either.
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

8/10 - 좋아요

Zack

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not bad
Former holiday inn express property still in decent shape other then the scraped up wall in the hallway rate was bad and was good location
2023년 1월에 2박 숙박함

6/10 - 괜찮아요

Tabitha

단체 여행, 아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Was ok stay

4/10 - 별로예요

Matthew Victor

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Location was good for what i was in town for. The room i was given had no sheets, pillow cases or blankets They gave me another room. No water pressure in the morning just when i needed to shower. Overall facility seemed run down and in need up upgrades.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Swim date
Pleasant stay
2023년 1월에 1박 숙박함

6/10 - 괜찮아요

robert

좋아요: 청결 상태, 숙박 시설 상태 및 시설
at both of my stays ,at 10:00 a.m., no hot water for showers.

2/10 - 너무 별로예요

Jetana

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2023년 1월 8일
THANK YOU FOR STAYING WITH US WE ARE GLAD YOU ENJOYED YOUR STAY. COME AGAIN SOON

4/10 - 별로예요

Sadia

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even though it says it’s a non smoking facility but the entire building has a strong smoke smell and even weed. Hallways are dirty with garbage and stains everywhere. Our room washroom had slow growing mold, toilet stopped flushing at one point. We asked front desk twice to clean our room when we go out and when we returned at night it was not done. Breakfast was in a brown bag with a water bottle, 3 other small items. We did feel unsafe staying here but due to busy season we could not change the hotel at the last minute. Overall, I would not recommend this hotel to families with kids as it’s kept very poorly.

6/10 - 괜찮아요

Vernice E.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2022년 12월 24일
Thank you for staying with us and taking the time to give a review come back soon

8/10 - 좋아요

Rebecca

2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

Ashley

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Steer Clear!!
Upon checking in, I had noticed the type of customers checking in looked suspicious. Went to my room and noticed the building looked disgusting. There was trash and dirt in the halls and it stunk horribly. My room looked nothing like the pictures. The bathroom looked disgusting and there was no hot water. I stayed with a friend and the Townsynd 20 minutes away after driving 6 hours. Complained to front desk next morning and was told they couldn’t give me a refund because the computer doesn’t allow it. I was given a receipt and told to call hotels.com. Hotels.com told me that I had to wait until Monday because a manager isn’t there but front desk would notate everything. Today, the “manager” told hotels.com I never complained to front desk. She’s claiming the employee never worked there that checked me out. Claiming she was working all Friday and Saturday. She laughed while I was explaining the situation. She basically insinuated that I was a liar. When I requested a supervisor over her because the conversation wasn’t productive, she laughed at me. She told me they don’t give refunds and said the only other person over her is someone named Tom who is the owner. The customer service here is subpar and if not rectified, I’ll be taking this a step further
2022년 12월에 2박 숙박함

10/10 - 훌륭해요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was super friendly and very nice. This the rooms and amenities were decent for the price. They have a grab and go breakfast.
2022년 12월에 2박 숙박함
답변 제공: Front Desk Manager 님, 2022년 12월 12일
We are glad that you enjoyed your stay with us and taking the time to leave a review. Come back to see us again soon

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was absolutely disgusting! The view was a brick wall. The curtains and bedding were stained. The floor had wrappers and the conjoining room door was open. The next door room looked like they had a party in there.
2022년 12월에 1박 숙박함

6/10 - 괜찮아요

Kama

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

2/10 - 너무 별로예요

david

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Chul hong 님, Mesa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff members and friendly! Pretty good price with giant kingsize mattress!! I stayed in super good and clean shape room! Only downside was a breakfast but overall good
2022년 11월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2022년 12월 12일
We thank you for staying with us and taking the time to give us a review. We hope that you come back soon

10/10 - 훌륭해요

Emily

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only bad thing was the carpet had stains.
2022년 11월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2022년 11월 13일
Thank you for your stay with us and also taking the time to give us a review. we look forward to seeing you again.

10/10 - 훌륭해요

Miranda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함

8/10 - 좋아요

Connie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2022년 11월 13일
THANK YOU FOR YOUR STAY

4/10 - 별로예요

Crystal

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like: The bed was comfy. Dislike: Very limited gym eqiupment and half of what was there was broken. The shower looked like it had not been cleaned. There was black mold in the AC unit. Our room was not cleaned when we came back after a day on the town. They told me this needed to have been requested earlier in the day. When I at least asked for fresh towels, I was told they were out for the day,.
2022년 10월에 2박 숙박함

8/10 - 좋아요

Rosalia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was good employees not to friendly
2022년 10월에 3박 숙박함
답변 제공: Front Desk Manager 님, 2022년 11월 15일
THANK YOU FOR STAYING WITH US

2/10 - 너무 별로예요

BRANDON

2022년 9월에 2박 숙박함

2/10 - 너무 별로예요

Daniel

2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Kevin 님, Oregon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

8/10 - 좋아요

Philip

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It had strong musty odor.
2022년 9월에 2박 숙박함

6/10 - 괜찮아요

Ronald

출장 여행
좋아요: 청결 상태, 객실의 편안함
Just ok
It was just ok. Nice pool and hot tub. Hold on credit card was way too high. $150
2022년 9월에 2박 숙박함

2/10 - 너무 별로예요

Jerome

2022년 9월에 1박 숙박함

8/10 - 좋아요

henry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Dirty wash cloth on the rack other then that clean some minor fixings in and out side. Bad lighting outside the doors
2022년 9월에 3박 숙박함

8/10 - 좋아요

Adam

좋아요: 직원 및 서비스, 편의 시설/서비스
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Kimberly

2022년 9월에 1박 숙박함

4/10 - 별로예요

Lisa

2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Brooke H.

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Michigan finally got me after 55 years!
Someone broke into my car & stole about $1,000.00 worth of tools & other items of mine. I actually had to ask for a trash can. I noticed something that looked like mold in the vent just before I left to check out just before realizing that my car had been broken into.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ReeRee
Was expecting a hot breakfast yet I was satisfied with the cold energizers to start the day!!
2022년 8월에 2박 숙박함

4/10 - 별로예요

Brandon

2022년 8월에 1박 숙박함

4/10 - 별로예요

Cody

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is very old and outdated. The carpet throughout the entire place is so gross, dirty, smelly and filled with God knows what kind of germs. Had to go by plug ins for my two rooms because they smelled like cigarettes smoke and pot smoke. Bath tub and vents had mold. Phone was broken, sliding door to closet was broken
2022년 8월에 9박 숙박함

6/10 - 괜찮아요

Tony

별로예요: 숙박 시설 상태 및 시설
When I checked in I was given a room that the A/C did not work, they moved me to another room. The staff at check in was friendly but the rest of the staff was not. The room was clean but the property was not very clean, I'm not sure what is going on here but I asked to extend, I was told I could not but I could have rented a room on Expedia. I went somewhere else When I'm back in this area I will choose a different hotel to stay
2022년 8월에 2박 숙박함

4/10 - 별로예요

Michael

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
When we checked in to our room the air conditioner didn't work they switched us to a double Queen room and I had ordered a king room both rooms the floors were dirty sticky stuff all over the bathroom floor the double rooms smell horrible very unhappy
2022년 8월에 2박 숙박함

8/10 - 좋아요

Bridget

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the inside of the hotel it was very nice to look at
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Kimberly

가족 여행
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Terrance

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Slow mold
The sink was very slow in draining, the insert for the shower curtain had black spots on it that looked like mold and towels had long blonde hairs entangled in them.
2022년 8월에 2박 숙박함

6/10 - 괜찮아요

Janet

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Good and bad
We experienced good & bad: the bed was great, the furnishings & temperature were comfortable, and the housekeeping staff were wonderful; the bad was with our reservation— on hotels.com we made 1 reservation for 2 rooms but the hotel said their system doesn’t work that way so we had 2 separate reservations in their system which required two security deposits of $150 each which are held on our credit card for 7-10 days!! Doesn’t seem right!!! 😠
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Jeff

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Great staff, hotel was run down with a cosmetic facelift.. Not terrible but not great either
2022년 7월에 4박 숙박함

2/10 - 너무 별로예요

John

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Gary

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great time
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Vijayanand

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The condition of the rooms were not great. The carpet completely worn out in various spots. The towels smelled of weird chemicals and did not even feel like using them. The free internet worked well and suddenly dropped. I was using 2 laptops so both had the same issue so it is not my equipment fault.
2022년 7월에 2박 숙박함

8/10 - 좋아요

LAURIE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Mostly a great stay
Our room was clean and comfortable, especially the bed. Restaurant service was limited and bar was not open during my 4 day stay. The coffee in the lobby was much appreciated. I take points off this one because of the state of neglect in the courtyard. It must have once been a beautiful space, but is now overgrown with weeds and should have been mowed at least 2 weeks ago. It was a bit of a disappointment as all the rooms have floor to ceiling windows and it's hard to not see it. We didn't use the pool but it looked spacious and well maintained. Watch out for the hornet nest in the gazebo!
2022년 7월에 4박 숙박함