실내 수영장

레드 루프 인 & 스위트 디트로이트-멜빈데일/디어본 여행 후기

2 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 906개 이용 후기 중 253개" "
평점 8 - 좋아요. 906개 이용 후기 중 281개" "
평점 6 - 괜찮아요. 906개 이용 후기 중 150개" "
평점 4 - 별로예요. 906개 이용 후기 중 109개" "
평점 2 - 너무 별로예요. 906개 이용 후기 중 113개" "

7.6/10

청결 상태

7.6/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

BYUNG HEE

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함

8/10 - 좋아요

Dan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff were great and very helpful. The room security was less then ideal and looks like it had been broken into so needs to be looked at Rm 213. No lights beside the beds for reading so has to cross room in the dark. Overall I would stay again,
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Keivia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds.
2024년 4월에 2박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 4월 25일
Dear Keivia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, it's rewarding to read that you were pleased with the beds. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Robert 님, Wyandotte

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 4월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 4월 24일
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with our location prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 - 좋아요

Ibrahim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 4박 숙박함
답변 제공: Recordo, Rediresponse Specialist 님, 2024년 4월 17일
Hello Ibrahim, Thank you for taking the time to complete our survey. The staff at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn and I feel glad to see your 3/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 - 별로예요

Erynn

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We didn’t have any pillow cases on our pillows we called and asked for pillow cases and more pillows and neither were available because they were dirty. Our beds kept moving around every time we would move. Stuff in our room was duct taped and had scotch tape tape on it.. There was a toilet outside and the halls stunk like dirty diapers. There were rugs that were torn up laying all throughout the halls. And when we turned the heater on it smelled like cat pee.
2024년 4월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 4월 11일
Hello Erynn, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. I am disappointed that your experience did not meet your full expectations, as you indicated that the pillow case was missing from the pillow, the bed kept moving around along with the other concerns mentioned. Please accept our sincerest apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Jacob

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms had an odour of smoke, not the cleanest of rooms but the building is old, so was expected. Allen did his best to accommodate and his hospitality was exceptionally well. I wish the odour of smoke was not in the room, and the rooms were slightly cleaner and newer, also a decent breakfast would be nice but with the location and price in mind, all was expected. Staff were very polite and friendly!
2024년 4월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 4월 11일
Thank you, Jacob, for telling us about your stay at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. I am glad to know that you were pleased with our accommodating staff, breakfast was decent and all the other kind remarks highlighted. However, please accept our apologies for the odor you encountered, the cleanliness not being to your liking and the other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

TAISHIN

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
日本語を学んでいるアニメが好きな男性スタッフに大変お世話になりました。 ありがとう。
2024년 4월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 4월 8일
Hello Taishin, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and accommodating, prompting your 3/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Max

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
So, So staff very friendly though!
2024년 3월에 1박 숙박함
답변 제공: Recordo, Rediresponse Specialist 님, 2024년 4월 2일
Hey Max,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. It's good to see our staff extended a friendly service which you were pleased with. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 - 괜찮아요

Paul

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Recordo, Rediresponse Specialist 님, 2024년 4월 2일
Hello Paul, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 - 좋아요

Jody

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Beds was comfy overall nice place. My only concern was the shower seat because it looked like if I would sit on it that it might totally come off the wall n I only have one leg.
2024년 3월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 3월 30일
Thank you for sharing your feedback with us, Jody. The team at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn was pleased to know that you were fond of our comfortable beds and our nice location. However, you made mention of the shower seat not being to your liking. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with more stays in the future.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

CLARENCE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 3월 29일
Thank you for sharing your 5/5 rating with us, Clarence. Our staff at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Jennie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 11일
Hello Jennie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Angela

The front desk guy was really nice Rooms were in very bad condition. Out tv remote and door locks did not work
2024년 3월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 4일
Dear Angela,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room you described, the condition of the door lock and tv remote you described. I have shared your feedback with upper management to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

8/10 - 좋아요

Parth

2024년 2월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 4일
Hello Parth,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 - 별로예요

Peter

출장 여행
별로예요: 직원 및 서비스
The pool was closed. The breakfast was skimpy. I chose te place because it had a pool. How long has the pool been out of order?
2024년 3월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 4일
Dear Peter, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

6/10 - 괜찮아요

Vontray

단체 여행
좋아요: 청결 상태
Nothing
2024년 2월에 3박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 3월 3일
Hi Vontray,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future on your next say at RedRoof, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,RedRoof Management

8/10 - 좋아요

suzanne

단체 여행
좋아요: 청결 상태, 직원 및 서비스
lots of recent room improvements. excellent matress, great staff
2024년 2월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 1일
Dear Suzanne,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. I am glad to read that you were pleased with the mattress and our staff, prompting your 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Mont

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
they were excessively rude and the property had black mold growing in the bathroom, plus a discreet infestation of something that will have you itching and scratching once you get back home….
2024년 2월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 2월 21일
Thank you for taking a moment to leave a review, Mont. The staff and I at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn were disappointed to see your 1/5 score following your stay. You indicated that the rude staff, the itching you mentioned and the other listed issues hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

6/10 - 괜찮아요

Stacey

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It would have been great if there was some grass for the dogs. Had to walk a bit to find some. Staff was all very friendly. The rooms have thin walls and there was lots of noise in the lobby and hall ways that travelled.
2024년 2월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 2월 20일
Thank you for taking a moment to leave a review, Stacey. The staff and I at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn appreciate your 3/5 score following your stay. I am thrilled that our friendly staff pleased you. However, you stated that the noise mentioned and the other listed issues dampened your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Red Roof Management

8/10 - 좋아요

corwin

2024년 2월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 3월 25일
Hello Corwin,Thank you for taking the time to share your feedback with us. Our team at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn was delighted to see your 4/5 score. However, we would love to hear about your stay, so please feel free to share your comments with us.Once again, on behalf of Red Roof, we would like to thank you for sharing with us. It would be our pleasure to host you again.With thanks,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Savi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room and kind staff
2024년 2월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 7일
Hello Savi,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. It's great to see you enjoyed your stay, resulting in a 5/5 score. It is so rewarding to read that you enjoyed the spotlessness of your room and the hospitality of our staff. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Red Roof Management

10/10 - 훌륭해요

Mohima

2024년 1월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 3월 25일
Hello Mohima,Thank you for taking the time to share your feedback with us. Our team at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn was delighted to see your perfect score. However, we would love to hear about your stay, so please feel free to share your comments with us.Once again, on behalf of Red Roof, we would like to thank you for sharing with us. It would be our pleasure to host you again.With thanks,XaoRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Kaykay

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room I was given did not have any heat, no one came to fix it nor was able to accommodate me during my stay. I was told I would be reimbursed for the inconvenience but was not
2024년 1월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 1월 24일
Dear Kaykay,Thank you for your review following your stay at Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the heat in the room was broken and no one came to fix it, which saddens us. I have shared your concern with our management team. In regard to being compensated, please contact your booking source directly to be best assisted. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

10/10 - 훌륭해요

George E

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 7박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 1월 23일
Thank you for taking a moment to leave a review, George. The staff and I at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

2/10 - 너무 별로예요

Sheila

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay here
Our first room had water spots and mold on the ceiling. We let front desk know and they gave us a room right next to it which had a crack all the way across the ceiling and the plaster was flaking. Both rooms were very dark and outdated. The walls were filthy. We called for a 3rd room and got one on the second floor this time. This room was also very dark and outdated. The walls were also disgusting and you could see where they tired to touch up the paint and it didn’t match. We didn’t use the shower becuz it was nasty. The lighting was terrible.The parking lot was not well lit and there were shady people lurking around outside. They told us we would be compensated with money off our stay but becuz we booked thru hotels.com they said they couldn’t help us out…
2024년 1월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 1월 23일
Dear Sheila,Thank you for your review following your stay at Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the filthy walls, the water spots described and the other listed issues hindered your stay, which was saddening to read. In regard to the compensation mentioned, you would need to reach out to your booking source to be best assisted. I have shared your comments with our management team. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

6/10 - 괜찮아요

Chad

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 1월 23일
Thank you for taking a moment to leave a review, Chad. The staff and I at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Red Roof Management

10/10 - 훌륭해요

Jiyun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best red roof I've ever stayed
2024년 1월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 1월 21일
Thank you for taking a moment to leave a review, Jiyun. The staff and I at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn appreciate your 5/5 score following your stay. I am happy that you found our hotel to be the best Red Roof you've stayed at. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Red Roof Management

10/10 - 훌륭해요

Kaylynn

좋아요: 청결 상태, 편의 시설/서비스
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 1월 21일
Thank you for taking a moment to leave a review, Kaylynn. The staff and I at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

8/10 - 좋아요

JUAN CARLOS

2024년 1월에 1박 숙박함
답변 제공: Antonio,RediResponse Specialist 님, 2024년 1월 19일
Hello Juan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

4/10 - 별로예요

Shontia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok
The box spring was on the floor. Bathroom sink leaked. The carpet was dirty and stains on the wall. Just overall not a good stay. I would not recommend
2024년 1월에 2박 숙박함
답변 제공: Brady 님, 2024년 1월 15일
Hey Shontia, sorry you had to go through that. We just took new management less than a month ago and have started renovating the property as well as replacing the old beds and painting the walls. We strive to make sure our guests have the best stay and will continue to better the property!

8/10 - 좋아요

Dustin

좋아요: 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 1월 16일
Dear Dustin,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 - 훌륭해요

Vatoria

2024년 1월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 1월 15일
Dear Vatoria,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 - 훌륭해요

JUAN CARLOS

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
NICE
2024년 1월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 1월 11일
Dear Juan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a nice experience with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Heidi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Would stay again
Stayed with my family for 2 nights. Very helpful and friendly staff. I didn’t realize my son had dropped his bear in the lobby and bear was waiting on the desk when we came back. Rooms are a bit old, but clean. Everything worked as it should.
2023년 12월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 31일
Dear Heidi, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN regarding the friendly staff and cleanliness. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, Red Roof Management

10/10 - 훌륭해요

Willis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 7박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 25일
Hello Willis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - 훌륭해요

Jason

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2023년 12월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 18일
Dear Jason,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be clean. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 - 훌륭해요

Tim

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 출장 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good people
2023년 12월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 18일
Dear Tim,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with our staff prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

6/10 - 괜찮아요

Orville

2023년 12월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 17일
Hello Orville, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - 훌륭해요

Courtney

2023년 12월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 12일
Hello Courtney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - 훌륭해요

hamood ur rehman

답변 제공: Adraine Rediresponse Specialist 님, 2024년 2월 15일
Hello Hamood, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 - 좋아요

Shalaunda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The coffee and hot water was left over from the night before, which made it cold. The flavors water on the hallway had spoiled fruit inside, which reflects in the taste.
2023년 11월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 30일
Dear Shalaunda, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you highlighted. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Paul

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nathing good about this place
2023년 11월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 28일
Hello Paul, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your comments are always encouraged to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

tom

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get to and a short Uber drive to the stadium
2023년 11월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 24일
Hi Tom,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn with us. It was so rewarding to see that we earned your perfect score with our close proximity to the station and that our location was easy to get to. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

FADI

2023년 11월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 12월 16일
Thank you for taking a moment to leave a review, Fadi. The staff and I at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

8/10 - 좋아요

CRAIG

2023년 11월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 24일
I appreciate the time that you took to share your sentiments with us, Craig. Our team at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Gueorgui

2023년 11월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 23일
Hello Gueorgui, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 23일
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Antuwuan

2023년 11월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 21일
Hello Antuwuan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Jason

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They say pictures are worth 1000 words, so I will lead with pictures. But I also have words. How this got 7/10 on Expedia is a mystery, wrapped in a riddle, surrounded by a question: How does this place continue to exist as a viable business? Who owns this place? Do they sleep at night? Certainly they don’t sleep here if they do. I have been traveling for business for over 30 years. Never in my life have I stayed in a filthier place, and I once stayed in a friend’s basement we dubbed “Lair of the Cat Witch.” This place was filthier. How can walls even get this dirty? And don’t get me started on the carpet. I would never stay here again as long as I live, and if I do, it’s only because I’ve been kidnapped, and someone is holding me here against my will. The night staff was helpful.
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 18일
Dear Jason, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. You indicated that the night staff was helpful. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other issues mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist