Dear Hoyong, thank you for your feedback. We are happy to read overall, you had a pleasant stay with us and that you liked our refreshing accommodations as well as our proximity to restaurants. However, we regret your disappointment with the breakfast we offer. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Eric Grimm, General Manager

Dear HwaSung, thank you for choosing Sheraton Detroit Metro Airport. We are dedicated to providing stylish, comfortable accommodations for our guests, and we appreciate you mentioning our accomplishments. It was our pleasure serving you, and we look forward to our next opportunity to make your trip a great one. Jay Benitez, Assistant General Manager

I am glad you enjoyed your stay at the Sheraton Detroit Metro Airport. It was such a pleasure having you stay with us, and we look forward to many more visits in the future. Please let me know if I may ever be of personal assistance. Warmest Regards, Nancy Doolittle, Director of Sales & Marketing

Dear Ashley,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed that wasn't the case for you. We offer our sincere apologies for any inconvenience caused by our current parking rates and can assure you that we work diligently to keep them competitive for our area. Rest assured, your comments have been noted and will be discussed with our team for potential improvements. We appreciate your feedback and hope you'll consider giving us another chance to change your perceptions down the line.

Dear Shira,We appreciate your feedback, and we're glad our location worked well for your trip. However, we apologize for any delays during check-in. This is not a typical experience, and we'll look into your comments further. Should you be in the area again, we hope you'll consider coming back to see us.

Dear Michael,We appreciate you coming to us with your concerns. Please accept our sincere apology for any misunderstanding regarding our parking fees, and we'll make sure all third-party sites list the correct information. We also regret that your situation wasn't handled more courteously at the time, and we'll discuss that with our front desk team. Thank you for your thoughtful input and we hope for a chance to make your next visit a better one.

Dear Nicholas,We're saddened to hear about your experience. Please accept our apologies for any issues during check-in and for any disappointment with how it was handled. This is not a typical experience, and we'll look into your comments further. Should you be in the area again, we'd appreciate the chance to provide you with a more positive visit.

Dear Sherri,Thank you for your review. We sincerely regret the circumstances that caused you to miss your dinner reservations. We'll be sure to discuss your feedback with our team to ensure an instance such as this does not occur in the future. It was a pleasure having you here, and we hope you will give us another chance to provide you with a seamless stay worthy of a perfect rating.

Dear Jacalyn,We appreciate your feedback and are happy to hear that you had positive interactions with our friendly team and enjoyed our convenient airport shuttle. However, we are disappointed to hear about your experience with the room and the pool. We take your comments seriously and will address these issues to ensure a more enjoyable stay for our guests in the future. We look forward to welcoming you back and providing an even better experience next time!

Dear Alexis,Thank you for taking the time to share your thoughts with us. We are disheartened to read that we were unable to meet all of your expectations. This is not usual for a stay with us, and we will be sure to share your comments as feedback for our team members. Please consider giving us another opportunity to exceed your expectations.

Dear Timothy,As a repeat guest, your feedback means a great deal to us. We truly regret that we failed to provide the quality experience you've come to expect. Our team is committed to guest satisfaction, so rest assured that we will reflect and improve. Please do not give up on us; we are more than confident that we can get back to delivering the outstanding hospitality we are known for.