Dear Hoyong, thank you for your feedback. We are happy to read overall, you had a pleasant stay with us and that you liked our refreshing accommodations as well as our proximity to restaurants. However, we regret your disappointment with the breakfast we offer. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Eric Grimm, General Manager

Dear HwaSung, thank you for choosing Sheraton Detroit Metro Airport. We are dedicated to providing stylish, comfortable accommodations for our guests, and we appreciate you mentioning our accomplishments. It was our pleasure serving you, and we look forward to our next opportunity to make your trip a great one. Jay Benitez, Assistant General Manager

I am glad you enjoyed your stay at the Sheraton Detroit Metro Airport. It was such a pleasure having you stay with us, and we look forward to many more visits in the future. Please let me know if I may ever be of personal assistance. Warmest Regards, Nancy Doolittle, Director of Sales & Marketing

Dear Robyn,Thank you for sharing your experience. We are concerned to hear about the issues you encountered in your room regarding the functionality of amenities. We strive to maintain the highest standards and clearly fell short in this instance. We appreciate your feedback and hope to have another opportunity to demonstrate our commitment to quality and service.

Dear Ashley,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed that wasn't the case for you. We offer our sincere apologies for any inconvenience caused by our current parking rates and can assure you that we work diligently to keep them competitive for our area. Rest assured, your comments have been noted and will be discussed with our team for potential improvements. We appreciate your feedback and hope you'll consider giving us another chance to change your perceptions down the line.

Dear Shira,We appreciate your feedback, and we're glad our location worked well for your trip. However, we apologize for any delays during check-in. This is not a typical experience, and we'll look into your comments further. Should you be in the area again, we hope you'll consider coming back to see us.

Dear Michael,We appreciate you coming to us with your concerns. Please accept our sincere apology for any misunderstanding regarding our parking fees, and we'll make sure all third-party sites list the correct information. We also regret that your situation wasn't handled more courteously at the time, and we'll discuss that with our front desk team. Thank you for your thoughtful input and we hope for a chance to make your next visit a better one.

Dear Nicholas,We're saddened to hear about your experience. Please accept our apologies for any issues during check-in and for any disappointment with how it was handled. This is not a typical experience, and we'll look into your comments further. Should you be in the area again, we'd appreciate the chance to provide you with a more positive visit.