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스테이브리지 스위트 디어본 미시간, IHG 호텔 여행 후기

3 out of 5
스테이브리지 스위트 디어본 미시간, IHG 호텔
24105 Michigan Ave, Dearborn, MI

이용 후기

6.8
평점 10 - 훌륭해요. 199개 이용 후기 중 62개" "
평점 8 - 좋아요. 199개 이용 후기 중 54개" "
평점 6 - 괜찮아요. 199개 이용 후기 중 19개" "
평점 4 - 별로예요. 199개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 199개 이용 후기 중 36개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

2/10 - 너무 별로예요

john

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Reserved a room months in advance and when I arrived to the hotel the room type I booked was unavailable. They explained the overbooked and had to give me a different room. It was very inconvenient for our family. Would not recommend this hotel.
2024년 5월에 1박 숙박함
답변 제공: Chris 님, 2024년 5월 14일
Thank you for your feedback. We are sorry to hear you may had experience some issues and hope we can make it up to you in the near future!

10/10 - 훌륭해요

Willie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and very helpful.
2024년 2월에 4박 숙박함
답변 제공: Chris 님, 2024년 2월 28일
Thank you for your feedback we hope to see you in the near future!

10/10 - 훌륭해요

WAYNE

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Chris 님, 2024년 2월 26일
Thank you for your feedback we are happy you enjoyed your stay. We hope to see you in the near future.

8/10 - 좋아요

Elliott

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Free DINNER, of Course! It was Little Caesar's Pizza, and Spaghetti with meat sauce. The pizza had cooled, however. A microwave oven in the Dining Area would have been Nice.
2024년 1월에 1박 숙박함
답변 제공: Chris 님, 2024년 1월 26일
Thank you for the feedback we greatly appreciate it! We are ahppy to hear you enjoyed your stay and hope to see you in the near future!

10/10 - 훌륭해요

SARAH SERRANO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff are amazing my check in was amazing so nice informed of activities in the area and clean!
답변 제공: Chris 님, 2024년 1월 26일
Thank you for the feedback we greatly appreciate it! We are ahppy to hear you enjoyed your stay and hope to see you in the near future!

8/10 - 좋아요

John

2024년 1월에 1박 숙박함
답변 제공: Chris 님, 2024년 1월 8일
Thanks you for your feedback we greatly appreciated. We hope to see you in the near future!

2/10 - 너무 별로예요

JASON

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
One of the worst hotel stays I've ever had. The fire alarm malfunctioned every night, blasting out an ear-splitting alarm that woke us up in a panic and terrified my kids. We had to go outside more than once in our pajamas. Management wasn't proactive about fixing the problem or even communicating with us about it. Elevators were out for three days because the alarm was tripped, so we had to use the stairs. What if there had been an actual fire? Everyone would have ignored the alarm. There was also a broken fire exit sign on the first floor - I hope the Dearborn Fire Department shows up for an inspection very soon. Other problems, unrelated to the fire alarms: one of our showers had a broken handle and only had cold water; the food was inedible (you can eat a better breakfast at a gas station); and the hallways had smelly cooking odors. Stay here if you really need a suite, but don't expect it to be nice.
2023년 12월에 3박 숙박함
답변 제공: Chris 님, 2024년 1월 1일
We appologize to hear that you may had experienced some inconviences during your stay, we strive for guest satisfaction and hospitality. We hope we can make this up to you in the near future.

10/10 - 훌륭해요

April

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean
2023년 11월에 1박 숙박함
답변 제공: Chris 님, 2024년 1월 1일
Thank you for your feedback we are happy to hear you enjoyed your stay.

2/10 - 너무 별로예요

Loren

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had roaches! Scared my kids and they have the nerve to not offer a full refund! Will never stay here again!!
답변 제공: Chris 님, 2023년 11월 7일
We appologize for the inconviences you may have experienced. We will product or investigation and get back with you

4/10 - 별로예요

William

가족 여행
별로예요: 편의 시설/서비스
Good news first. The lady managing the breakfast area was great. I do not recall her name (this was Sunday, Oct 29, 2023). She was so friendly and kept up with a very busy morning, we tipped her $20. Now the bad news. This room was reserved as one of your Handicapped Accessible Suites. It wasn't. No grab bars in shower or for the toilet. In addition the toilet seat was not raised. We enquired and were told no other rooms were available. Then the fire alarm went off about 1 AM. We dressed and were leaving when staff told us "some kids" pulled the alarm. It went off 2 more times until it was reset. By then our night's sleep was ended. When we were in the lobby we also learned that a car in the parking lot had been broken into and robbed. When the 3 of us got back to the room, I said "Welcome to Detroit". This was our first stay at an IHG property. Our overall disappointment was sealed when, on departure, I asked if there would be an adjustment to to our bill and I was told no. We will not be back.
2023년 10월에 1박 숙박함
답변 제공: Chris 님, 2023년 10월 31일
Sorry to hear about your inconviences you had experienced during your stay. As an IHG property we strive for customer service and hope we can make it up to you in the near future!

6/10 - 괜찮아요

AYMAN

좋아요: 청결 상태, 편의 시설/서비스
Nice property. You can start seeing signs of getting older. Breakfast was good. Water pressure in the morning is terrible. I was told that pool is open 24 hrs but that was not accurate, it was closed when I stopped by at 11pm, showergel pump was empty, had to go down the desk and ask some...several things that was just not worth the price I paid.
2023년 10월에 1박 숙박함
답변 제공: Chris 님, 2023년 10월 28일
Thank you for the feedback we aprreciate it! We are happy to hear you enjoyed your stay and hope we can make up the inconviences you had experienced to you in the near future!

10/10 - 훌륭해요

Duane

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Chris 님, 2023년 10월 28일
Thank you for the feedback we aprreciate it! We are happy to hear you enjoyed your stay and hope to see you in the near future!

8/10 - 좋아요

Herbert

연인과의 여행
좋아요: 편의 시설/서비스
Good breakfast. Given that it’s 2023, they might give some thought to USB ports in the room. I saw one Ethernet port but hey …
2023년 10월에 1박 숙박함
답변 제공: Chris 님, 2023년 10월 28일
Thank you for the feedback we aprreciate it! We are happy to hear you enjoyed your stay and hope we can make up the inconviences in the near future!

10/10 - 훌륭해요

Duane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Chris 님, 2023년 10월 28일
Thank you for the feedback we aprreciate it! We are happy to hear you enjoyed your stay and hope to see you in the near future!

2/10 - 너무 별로예요

GAMING 님, Buffalo

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very bad I really don’t like the people who work there. The sheet is nasty smell bad shower don’t work A/C don’t work when I go to front desk to ask to change the room he tell me. Don’t have any room available The people upstairs making noises I really don’t have good time at the hotel
2023년 9월에 1박 숙박함
답변 제공: Chris 님, 2023년 9월 25일
We are sorry to hear you had some inconviences during your stay. We appologize and hope we can make it up to you in the near future!

8/10 - 좋아요

Tracy

2023년 8월에 1박 숙박함
답변 제공: Chris 님, 2023년 9월 25일
We are happy to hear you enjoye your stay, and we hope to see you in the near future!

4/10 - 별로예요

Nash

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Security Concerns with the Door Improperly Closing, and cigarette/marijuana smoke lingered throughout the building.
2023년 8월에 1박 숙박함
답변 제공: Chris 님, 2023년 8월 11일
Sorry to hear you had some inconviences during your stay. We try our best to make your stay as comfortable as possible and hope that we can make it up to you in the near future!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Chris 님, 2023년 7월 28일
Thanks for staying at the Staybridge Suites, We are happy to hear that you enjoyed your stay and hope to see you in the near future!

4/10 - 별로예요

Salam

2023년 7월에 2박 숙박함
답변 제공: Chris 님, 2023년 8월 11일
Sorry to hear you had some inconviences during your stay. We try our best to make your stay as comfortable as possible and hope that we can make it up to you in the near future!

4/10 - 별로예요

Siccara

2023년 6월에 1박 숙박함
답변 제공: Chris 님, 2023년 7월 25일
Sorry to hear you had some inonviences during your stay, We hope we can make it up to you in the future and if you need anything else please let us know by contacting us!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ripoff
I arrived and the hotel had been out of power for two days. They sent me to another property owned by the same company where they had a room. I was charged the suite rate for the room I couldn’t stay in as opposed to the $75 cheaper rate where I did stay.
2023년 6월에 1박 숙박함
답변 제공: Chris 님, 2023년 6월 28일
Sorry to hear you experienced some inconviences, if youd like to talk furthermore regarding it please contact us directly:)

8/10 - 좋아요

Dina

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the outdoor patio
2023년 6월에 1박 숙박함
답변 제공: Chris 님, 2023년 6월 28일
We are happy to hear you enjoyed your stay and hope to see you in the near future!

2/10 - 너무 별로예요

Elizabeth

2023년 6월에 2박 숙박함
답변 제공: Chris 님, 2023년 7월 25일
Sorry to hear you had some inonviences during your stay, We hope we can make it up to you in the future and if you need anything else please let us know by contacting us!

10/10 - 훌륭해요

Stratton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were clean and spacious and the hotel was quiet.
2023년 5월에 1박 숙박함
답변 제공: Chris 님, 2023년 6월 3일
Thanks for your feedback we appreciate it very much. We are glad to hear you enjoyed your stay and hope to see you in the near future!

4/10 - 별로예요

Brandon

가족 여행
별로예요: 숙박 시설 상태 및 시설
This is a two star at best. Pictures online were deceiving. Elevator, hallway, rooms smelled bad, musty and stale. Couch in our room was soiled. The door to our room wouldn’t shut without us putting our weight on it to force it closed. Doors to the bedroom and bathroom didn’t have knobs they had some flat steel contraption. Very disappointing stay, I was relieved we only stayed one night
2023년 5월에 1박 숙박함
답변 제공: Chris 님, 2023년 5월 15일
Sorry to hear you had some inconviences with your stay. We want to appologize for that and hope to see you in the near future.

10/10 - 훌륭해요

YEAL

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good and clean
2023년 4월에 6박 숙박함
답변 제공: Chris 님, 2023년 4월 24일
Thanks for your feedback very much. We appreciate your time and are happy to hear you enjoyed your stay and hope to see you in the near future!

6/10 - 괜찮아요

Ana

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is just right but for the price I paid I expected a cleaner room, daily housekeeping (it's not provided through the weekend) and a better breakfast. At least the housekeeping policy should be explained before booking.
2023년 4월에 2박 숙박함
답변 제공: Chris 님, 2023년 4월 10일
Thanks for the feedback we appreicate it you. We are sorry to hear you experienced inconviences in your stay and hopefully we can make it up to you in the near future.

6/10 - 괜찮아요

Amy

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is nice but it's on the train tracks so there is constant noise between the trains and planes.
답변 제공: Chris 님, 2023년 4월 4일
Sorry to hear that you experienced inconviences, we hope we can make it up to you in the near future.

10/10 - 훌륭해요

Keisha Ree

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice n clean
2023년 3월에 1박 숙박함
답변 제공: Chris 님, 2023년 3월 31일
Thanks for the feedback we appreciate it very much, Hopefully we see you in the near future!

6/10 - 괜찮아요

Kathleen

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Loud!!!
2023년 3월에 1박 숙박함
답변 제공: Chris 님, 2023년 3월 31일
Sorry to hear you had some inconvience in your stay! Hopefully in the near future we can make up for it! Hope to see you soon!

4/10 - 별로예요

Anne

가족 여행
별로예요: 객실의 편안함
Little disappointing stay...
Was called a couple hours before check in and told about a piping problem in part of the hotel and the possibility of being moved to their sister hotel next door (Holiday Inn Express). When we arrived at Staybridge and tried to check in I was told I didnt have a reservation and had to explain the situation to the staff because apparently the didn't know anything about it. Our reservation was moved to the Holiday Inn Express next door and we never received a follow up call informing us of rhat update. We reserved a suite room at Staybridge but was downgraded to a double queen room with no offer of reimbursement for room price difference. Holiday Inn Express was nice hotel but very loud guests with some being escorted off property our second night there. Not complaining of quality of hotel, but would have rather stayed at Staybridge...stayed there many times in the past and it's an excellent hotel!
2023년 3월에 2박 숙박함
답변 제공: Chris 님, 2023년 3월 14일
Hi Anne,First off we'd like to appologize for the unexpected event. We hope we can make this up to you in the near future. Please call the hotel directly so we can talk about the stay furthermore!

2/10 - 너무 별로예요

Pierre

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
We booked this hotel because there was a free shuttle for the airport advertised on Expedia. There was NONE
2023년 3월에 1박 숙박함
답변 제공: Chris 님, 2023년 3월 8일
We appreciate the feedback. We have airport shuttle taken off our website we are not sure why you saw that. We hope to see you in the near future!

6/10 - 괜찮아요

James

좋아요: 청결 상태, 직원 및 서비스
Friendly Staff, Passable Lodging
Staff was very friendly and helpful. The breakfast area was ready and open on time. The room has a comfortable bed but little else to recommend it...furnishings were threadbare and the refrigerator was noisy. Hotels.com advertised inaccurately that the hotel provides a shuttle service to Detroit Airport (DTW). This is dead wrong and proved very inconvenient—this information should be removed from the Hotels.com listing immediately!
2023년 3월에 1박 숙박함
답변 제공: Chris 님, 2023년 3월 8일
We appreciate the feedback. We have airport shuttle taken off our website we are not sure why you saw that. We hope to see you in the near future!

2/10 - 너무 별로예요

Mariah

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was horrible. They said that they had a shuttle to and from the airport on the website, but that wasn’t true. I tried calling 10 times over the course of three hours, including being on hold for 50 minutes with no answer. When I finally got a hold of them they told me it was not their problem and they refused to do anything. Very unprofessional and rude.
2023년 3월에 1박 숙박함
답변 제공: Chris 님, 2023년 3월 8일
We appreciate the feedback. We have airport shuttle taken off our website we are not sure why you saw that. We hope to see you in the near future!

2/10 - 너무 별로예요

Michael

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
They advertise they have an airport shuttle. But when you call for pick up they don't have one. Cost me an additional $104 in cab fares.
2023년 3월에 1박 숙박함
답변 제공: Chris 님, 2023년 3월 8일
We appreciate the feedback. We have airport shuttle taken off our website we are not sure why you saw that. We hope to see you in the near future!

10/10 - 훌륭해요

Takida

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect
2023년 3월에 1박 숙박함
답변 제공: Chris 님, 2023년 3월 8일
We do appreciate your feedback and are glad that you enjoyed your stay. We hope to see you in the near future!

4/10 - 별로예요

Cheyenne

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
The staff was giving very rude and prejudice but room looked nice overall wasn't worth it though waste of money
2023년 3월에 1박 숙박함
답변 제공: Chris 님, 2023년 3월 3일
We are sorry to hear that. Hopefully we can make it up to you in the near future.

10/10 - 훌륭해요

Takida

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
Love this hotel. Clean and staff is very friendly. It is quiet and Monday-Wednesday they serve dinner added bonus.
2023년 2월에 2박 숙박함
답변 제공: Chris 님, 2023년 3월 2일
We very much appreciate this positive feedback. We use this to share with out team and improve from it and hopefully we can see you in the near future!

2/10 - 너무 별로예요

Catherine

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I got there, the hotel was closed and all reservations were canceled. No phone call or anything to notify.
2023년 2월에 3박 숙박함
답변 제공: Chris 님, 2023년 3월 1일
We do sincerely appologize, the hotel had lost power and it was a unexpected event.

2/10 - 너무 별로예요

Brittanie

별로예요: 청결 상태, 직원 및 서비스
2023년 2월에 1박 숙박함
답변 제공: Chris 님, 2023년 3월 1일
We are sorry to hear that you didnt enjoy your stay. We hope we can make it up to you in the future.

8/10 - 좋아요

owen

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well equipped kitchen, comfortable beds and very friendly and helpful staff. I would go back in a heartbeat.
2023년 2월에 2박 숙박함
답변 제공: Chris 님, 2023년 3월 8일
We do appreciate your feedback and are glad that you enjoyed your stay. We hope to see you in the near future!

4/10 - 별로예요

Kelly

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 2월에 1박 숙박함
답변 제공: Chris 님, 2023년 4월 10일
Thanks for the feedback we appreicate it and hopefully we can make it up to you in the near future!

2/10 - 너무 별로예요

David

2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

Krystal

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service is terrible beyond security deposit is too high $300 never again!
2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

Nichole

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Darnesha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
They toilet didn’t work in one of the rooms so they had to move us to another room
답변 제공: Chris 님, 2023년 2월 10일
We do sincerely appologize about that. We hope everything else during your stay was up to your standard.

10/10 - 훌륭해요

Aubrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay at
답변 제공: Chris 님, 2022년 11월 10일
Thank you for your feedback! We appreciate it and it helps our team grow and learn from it!

4/10 - 별로예요

john

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is great but ive never heard of a hotel charging $150 fee per pet per night! Absolutely ridiculous and unfortunately had no options as we were in town for a funeral.
답변 제공: Chris 님, 2022년 11월 7일
Hey,We do not charge daily pet fees. Our pet policy is 150 per pet for the whole stay.

10/10 - 훌륭해요

Darla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Christian 님, 2022년 10월 23일
Thanks for your feedback we appreciate it very much!

10/10 - 훌륭해요

Adrienne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Christian 님, 2022년 10월 23일
Thanks for your feedback we appreciate it very much!