Cleveland Arcade Tours

Easy check.in and out

The Staff at the Reception Desk were professional, helpful and kind. Handicapped room was great for our needs.

We come here all the time and we love it here this experience was different I booked the hotel for two nights and when I booked I told them that my daughter turned sixteen she will have two friends plus my oldest daughter who is an adult and they told me it was fine! The room is equipped to sleep Five! So Friday we got back about 7p the lady that was on shift she followed me and my daughters the whole time! The girls went to the pool she was in there asking them questions and what was their room number mind you there were other teenaged kids in there that were white and she never said anything to them! And they were LOUD! So when I came into the swimming area she comes back in asking who all was in my room basically harassing! I wanted to leave and get my money back!!! But my daughter wanted to stay! So then my brother comes up to see us because we were in town for the weekend, he goes by my room and I come out the pool room to go see him here she come room patrolling telling me you have too many people in your room I told her he’s not staying it’s my brother he only came to see us! (WE WERE NOT LOUD) we didn’t disturb ANYONE we were on the first floor on a dead end by the exit! She made my brother and I so uncomfortable with the harassment that I wanted my money back and to just leave!! The nit picking was insane !! Whenever I do come back to the area I will not be staying here!! I’m upset I can’t remember her name but she was HORRIBLE !!