외관

클레이튼 호텔 볼스브릿지 여행 후기

4 out of 5
클레이튼 호텔 볼스브릿지
Merrion Road, Ballsbridge, Dublin, Dublin

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 459개" "
평점 8 - 좋아요. 1005개 이용 후기 중 328개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 137개" "
평점 4 - 별로예요. 1005개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 25개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 7박 숙박함
답변 제공: Got 님, 2019년 8월 4일
Dear Guest Thank you for your review score. Graeme

10/10 - 훌륭해요

Kolby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Clifford

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything great but late night bar food would have been better. On each night I was only back after 9.30pm and there were no food options.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

JOHN F.

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Ibrahima

2023년 12월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Facilities and service poor
Room Clean service was not everyday - beds not made and in room coffee tea service not replenished until specifically requested. Car parking access information caused major problems due to height restrictions. On site works loud - lifts often out of action.
2023년 12월에 7박 숙박함

2/10 - 너무 별로예요

joanne

별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Allan

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

John

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom challenge
On line check in - although completed - no mail was received to state when room was available as detailed in the online check in process. Room OK. Lots of black mould in the bathroom and the shower
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Olivia

좋아요: 직원 및 서비스
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Alesia

2023년 11월에 5박 숙박함

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fast, friendly, clean.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Richard

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Vintage exterior, modern interior- love it.
2023년 11월에 2박 숙박함

4/10 - 별로예요

Katy

가족 여행
별로예요: 직원 및 서비스
Utterly Dissapointing
We had two rooms booked for our stay, one on the 3rd floor and the second on the 6th floor. We were very disappointed by the room on the 3rd floor and found the bathroom to be very grubby with old tiles and dated. The bathroom still had a shower curtain and looked like it had not been updated in years. Our 6th floor room was very comfortable and I found it hard to believe the difference in the two rooms. The hospitality and restaurant service was truely dissapointing and I would really like to feed this back to the management. We had reserved a table for 3 people in the Grandstand. The waiting staff did not acknowledge us for about 20 minutes and then did not come back with our drink order at all. After about 15 minutes I went up to the bar to collect our order as I could see it was sitting in the bar going flat. The waiting staff were running around and it was very chaotic. I also noticed other tables were receiving the wrong orders and it was quite an unsettling environment. The food itself was lukewarm and not worth the high price tag. There should also be a service lift for the hotel employees as I found the catering and bar staff were using the main lift with big trolleys which really slowed it down. Overall I would not reccomend this hotel to any friends family’s or colleagues and I also would not be returning.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Brendan

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Utterly dissapointing
We had two rooms booked for our stay, one on the third floor and the second on the 6th floor. We were very disappointed by the room on the 3rd floor and found the bathroom to be very grubby with old tiles and dated. Our 6th floor room was very comfortable and I find it hard to believe the difference in the two rooms. The hospitality and restaurant service was truely dissapointing and I would really like to feed this back to the management. We had reserved a table for 3 people in the Grandstand. The waiting staff did not acknowledge us for about 20 minutes and then did not come back with our drink order at all. After about 15 minutes I went up to the bar to collect our order as I could see it was sitting in the bar going flat. The food was lukewarm and overall I would not reccomend this hotel to any friends family’s or colleagues. I also would not be returning.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Martin

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Jill

2023년 11월에 1박 숙박함

8/10 - 좋아요

seamus

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love this hotel. Location is perfect and the hotel is a very high quality. However, I booked a twin room for 2 people but, without explanation, was given a room with just one bed. Luckily my colleague was unable to travel so one bed was sufficienct but the hotel people wouldn't have known that.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Michelle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very easy to get to light rail. Rooms were comfortable & quiet.

10/10 - 훌륭해요

Nicola

2023년 11월에 1박 숙박함

8/10 - 좋아요

Ray

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Catherine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lift broke down for a time. Friend with wheelchair so we could not leave the room until it was fixed. Missed our dinner reservation
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함

4/10 - 별로예요

Ben

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Paula

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Miranda

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
For starters, there is nothing near this hotel. It is beautiful to look at from the outside. The service in the restaurant is HORRIBLE. They seat you, then forget about you. I see them working but it was never for our group. The food selection was good and everything we had was delicious when we finally received it. We waited 45 minutes for tea and dessert because two different waiters forgot. We got there early which it was expected our room wouldn’t be ready however, they gave 4 girls who just arrived keys to their room when we had been waiting for 6 hours. I finally had to say something. Then she asked me “do you want to add breakfast?” I said yes, did she add breakfast, no she did not. I really could go on and on about how inattentive the staff was. Just do yourself a favor and don’t stay here, drive by and take a picture if you think it’s that pretty.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was excellent...and beds/sheets were very comfortable. Room was impeccable. However, despite efforts to repair, (1) toilet did not flush properly, (2) shower did not drain, (3) wifi connection was extremely weak/inconsistent, and (4) TV kept glitching and would turn off while watching. Staff responded and investigated when I brought concerns forward but they were NOT able to repair. Despite these concerns, I would stay again as the Customer Service was outstanding, location was ideal, and bed was extremely comfortable.
2023년 10월에 4박 숙박함

8/10 - 좋아요

Joe

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
it was a good stay, the room was a great shame it did not have a third bed as my sons had to stay in the one bed. Service was okay in the restaurant and very good in the bars. I will admit it was very busy that night for the staff will recommend it to others as it was very cost-effective compared with other hotels in the area, and the staff were very pleasant
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Lily

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 11월 7일
Dear Guest,Thank you so much for sharing your review.We are disappointed to learn that your experience did not fully meet expectations. If you have an opportunity to discuss this in better detail, we would greatly appreciate it.We hope to speak with you very soon.Warm regards,Clayton Hotel Ballsbridge

8/10 - 좋아요

Emer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel - great location - expensive parking
This is a beautiful hotel in a perfect location close to the city centre, but without the noise of the city centre. When I was there the lifts were being worked on so I had to drag my bags up two flights of stairs from the basement car park which was a little inconvenient, but refurbishments need to happen so I am fine with that really. The price of parking though I did find very expensive considering I was a guest.
2023년 10월에 1박 숙박함
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 11월 3일
Thank you for taking the time to review your visit. We are delighted to see you had a fantastic stay at Clayton Ballsbridge.We hope to have the pleasure of welcoming you back very soon.Warm regards,Clayton Hotel Ballsbridge

10/10 - 훌륭해요

Stephen John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As always an absolute pleasure to stay at this Hotel. Staff very Professional and friendly and a great atmosphere throughout. Will be back again next year.
2023년 10월에 2박 숙박함
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 11월 3일
Thank you for taking the time to review your visit. We are delighted to see you had a fantastic stay at Clayton Ballsbridge.We hope to have the pleasure of welcoming you back very soon.Warm regards,Clayton Hotel Ballsbridge

2/10 - 너무 별로예요

Paul

2023년 10월에 1박 숙박함
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 11월 4일
Thank you so much for sharing your review.We are disappointed to learn that your experience did not fully meet expectations. If you have an opportunity to discuss this with us in better detail, we would greatly appreciate it.We hope to speak with you very soon.Warm regards,Clayton Hotel Ballsbridge

8/10 - 좋아요

graham

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 11월 3일
Thank you for taking the time to review your visit. We are delighted to see you had a fantastic stay at Clayton Ballsbridge.We hope to have the pleasure of welcoming you back very soon.Warm regards,Clayton Hotel Ballsbridge

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Let down
We stayed as we were attending the board Gaisc for lion king with our 9 year old daughter on arrival to the hotel at 4pm we asked the receptionist could we book a taxi to take us there she assured us it was done for collection at 6.30 there was a lot of people in the foyer and I went and at6.45 to enquire on taxi we were told to wait that driver would come in & call our room number at 7.10 my husband went to reception to be told no more taxi were servicing the hotel we then had to take our own vehicle and try and find parking theatre started at 7.30 of course we got clamped and had to wait an hour and half to get released so stressful on my daughter and then the real kick €63 for parking in hotel car park ridiculous will not be returning
2023년 10월에 1박 숙박함
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 11월 3일
Dear Guest,Thank you so much for sharing your review.We are disappointed to learn that your experience did not fully meet expectations. If you have an opportunity to reach out to us at reservations.ballsbridge@claytonhotels.com to discuss this in better detail, we would greatly appreciate it.We hope to speak with you very soon.Warm regards,Clayton Hotel Ballsbridge

8/10 - 좋아요

Sara

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful architecture. Fair cleanliness for a 4* hotel in Europe. Our cups and spoons were dirty when we got our room! It was a warm room, we could turn off the heater but if we wanted cooler room, we could not open the window. The room service staff was a guy who couldn't speak English and was very rude. We asked for a small scale to weigh our luggage and they didn't have it, When they refreshed the room, they didn't provide more water saying that it's only the first time you check in! Overall, cleanliness was not at a 4 star level, everything else was good.
2023년 10월에 4박 숙박함
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 11월 3일
Thank you for taking the time to review your visit. We are delighted to see you had a fantastic stay at Clayton Ballsbridge.We hope to have the pleasure of welcoming you back very soon.Warm regards,Clayton Hotel Ballsbridge

10/10 - 훌륭해요

laurent

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 11월 3일
Thank you for taking the time to review your visit. We are delighted to see you had a fantastic stay at Clayton Ballsbridge.We hope to have the pleasure of welcoming you back very soon.Warm regards,Clayton Hotel Ballsbridge

4/10 - 별로예요

Conor

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 11월 4일
Thank you so much for sharing your review.We are disappointed to learn that your experience did not fully meet expectations. If you have an opportunity to discuss this with us in better detail, we would greatly appreciate it.We hope to speak with you very soon.Warm regards,Clayton Hotel Ballsbridge

8/10 - 좋아요

Raven 님, Springville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was no mini fridge, and no shampoo in the shower. Also the elevators are being worked on. It was mostly quiet except when the workers were banging on stuff, but they stopped around 5 or 6pm. Breakfast was delicious and had so many options! The property is beautiful and there are a few restaurants within walking distance. Over all a nice place. We would definitely come back and bring our own shampoo.
2023년 10월에 3박 숙박함
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 11월 3일
Thank you for taking the time to review your visit. We are delighted to see you had a great stay at Clayton Ballsbridge.We hope to have the pleasure of welcoming you back very soon.Warm regards,Clayton Hotel Ballsbridge

8/10 - 좋아요

Zoe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay
Myself, my husband and our 3 year old enjoyed our stay. The beds were comfortable and all the staff we encountered were friendly and helpful. We did feel like the odd little touches were missing such as hotel information in the rooms including the TV instructions and available channels and an iron. Overall, we had a good stay and we would definitely stay in a Clayton hotel again.
2023년 10월에 2박 숙박함
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 11월 4일
Thank you so much for sharing your review.We are disappointed to learn that your experience did not fully meet expectations. If you have an opportunity to discuss this with us in better detail, we would greatly appreciate it.We hope to speak with you very soon.Warm regards,Clayton Hotel Ballsbridge

8/10 - 좋아요

Yuliia

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Great service. The quality of the room did not stand up to the price. My room had small damages in the bathroom that did not impact the general impression of the hotel much, but it did not stand up to the price of the room.
2023년 10월에 3박 숙박함
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 11월 4일
Thank you so much for sharing your review.We are disappointed to learn that your experience did not fully meet expectations. If you have an opportunity to discuss this with us in better detail, we would greatly appreciate it.We hope to speak with you very soon.Warm regards,Clayton Hotel Ballsbridge

4/10 - 별로예요

Johannes Wilhelm

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Also für ein Vier-Sterne-Hotel erwarte ich mehr Professionalität! Im Bad war Schimmel, die Lüftung hat nicht funktioniert, hab alles per Foto festgehalten. Ein Kleiderbügel ist zerbrochen, habe ihn extra für die Zimmerreinigung auf den Boden gelegt, auch nach zwei Tagen nicht ersetzt, sondern liegengeblieben! Kein Staub gewischt, Boden nicht gesaugt. Wollte am letzten Abend den Zimmerservice bestellen (dazu muss man online erst einen Account anlegen), habe dann bestellt und bekam einen Anruf, dass das 7€ extra kosten würde (war im Bestellvorgang nicht ersichtlich!). Habe dann die Bestellung selbst abgeholt …. Also alles in allem waren wir eher unzufrieden und würden das Hotel nicht wieder buchen!!
2023년 10월에 5박 숙박함
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 11월 4일
Thank you so much for sharing your review.We are disappointed to learn that your experience did not fully meet expectations. If you have an opportunity to discuss this with us in better detail, we would greatly appreciate it.We hope to speak with you very soon.Warm regards,Clayton Hotel Ballsbridge

8/10 - 좋아요

Cindy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A little out of the way but direct bus to downtown and 5 minute taxi. Not a lot of shops or restaurants close by. But it is quiet.
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 11월 3일
Thank you for taking the time to review your visit. We are delighted to see you had a fantastic stay at Clayton Ballsbridge.We hope to have the pleasure of welcoming you back very soon.Warm regards,Clayton Hotel Ballsbridge

10/10 - 훌륭해요

Akhil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely property
2023년 10월에 1박 숙박함
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 10월 10일
Thank you for your review and for choosing the Clayton Hotel Ballsbridge during your stay in Dublin. We are happy that you enjoyed your stay and look forward to welcoming you again soon.Look forward to seeing you again soon, we remain at your disposal,Kind Regards, Clayton Hotel Ballsbridge

8/10 - 좋아요

Diane

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel with comfy beds.
Nice hotel, very clean and sanitary. All was very nice.
2023년 10월에 1박 숙박함
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 10월 10일
Thank you for your review and for choosing the Clayton Hotel Ballsbridge during your stay in Dublin. We are happy that you enjoyed your stay and look forward to welcoming you again soon.Look forward to seeing you again soon, we remain at your disposal,Kind Regards, Clayton Hotel Ballsbridge

4/10 - 별로예요

Anthony 님, Oakdale

별로예요: 청결 상태, 편의 시설/서비스
The coffee in the room is instant coffee and was terrible, the coffee machine was not cleaned in who know how long, the carpet in the room was so soiled and stained that you did not dare take to take your shoes off, the shower has no water dam so the water fills the bathroom floor making a serious slip hazard after even a short shower. A/c was non existent making it miserable to sleep from the warmth. I reported the dirty/filthy carpet in our room to hotel staff and they could care less…also if Expedia states VIP treatment when you book, make sure to expect nothing… says parking is free with VIP but it is not…breakfast is buffet , costs 20 euro each… do not eat the breakfast…
2023년 10월에 2박 숙박함
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 10월 10일
We appreciate you taking the time to provide us with such honest feedback of your stay. I am disappointed to hear that your stay did not meet our mutual expectations. We would like to stress that we take all comments very seriously and will relay your feedback to both the management and team, as we use all reviews as training tools to improve our standards.We sincerely apologise for the experience you had during your stay. We are working extremely hard to ensure we get our service standards right, while delivering what is expected from us. Thank you again for your feedback and we look forward to welcoming you back to our hotel.

8/10 - 좋아요

Vivianne

2023년 9월에 2박 숙박함
답변 제공: Clayton Hotel Ballsbridge 님, 2023년 10월 5일
Thank you for your review and for choosing the Clayton Hotel Ballsbridge during your stay in Dublin. We are happy that you enjoyed your stay and look forward to welcoming you again soon.Look forward to seeing you again soon, we remain at your disposal,