I didn't get a handicap room. Not sure if I reserved one online. I don't think I found where to check that, so I just wrote what I needed. My room was far away from a door to the outside, and on the second floor. To my surprise, there was nothing available on the main floor, and no elevator, and no one to assist with baggage. The hall and stairway carpeting were in need of vacuuming. Dingy lighting.