수영장
예약 가능 여부 확인

베이몬트 바이 윈덤 두랑고 여행 후기

2.5 out of 5
베이몬트 바이 윈덤 두랑고
3255 Main Ave, Durango, CO

이용 후기

6.6
평점 10 - 훌륭해요. 1006개 이용 후기 중 233개" "
평점 8 - 좋아요. 1006개 이용 후기 중 275개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 186개" "
평점 4 - 별로예요. 1006개 이용 후기 중 149개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 163개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

8/10 - 좋아요

Sae Jun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
마지막 방을 체크인해서 외부가 보이는 창이 없는 구석방이었지만 그런대로 청소상태는 괜찮았다. 조식을 고를수 없었지만 수영장은 괜찮았다.
2020년 7월에 1박 숙박함
답변 제공: Elandra Amato Assistant General Manager 님, 2020년 8월 28일
Thank you for taking the time to review our hotel. We strive for excellence in guest satisfaction and appreciate your personal feedback!

2/10 - 너무 별로예요

Stefhanie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
No hot water cold room & noisy
2024년 5월에 2박 숙박함

2/10 - 너무 별로예요

Josh

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was very run done and most things were out of order. We arrive and they let us know that the water heater is broken and probably wouldn’t be fixed and gave a small discount. Then the sink in the room wouldn’t drain. The pool and hot tub were out of order. Then the next morning wanted to check out and get a receipt and the computer wasn’t working so couldn’t get a receipt. One of the worst hotels I have ever stayed in. And not worth the 300 dollars the rooms were priced at. Avoid at all costs.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Daniel

연인과의 여행
Rooms have poor sound insulation that you could hear the slight noise from the room on the second floor. The beds are old and have some squeaky noise. The sink and bathtub drains not working and the water collects and drain very slow. Good hot breakfast for the price.
2024년 5월에 2박 숙박함
답변 제공: Venkat 님, 2024년 5월 24일
I’m truly sorry for any frustration you have experienced. Our goal is to provide exceptional service, and we realize that we have not met your expectations in this instance. Please know that we take your feedback seriously and will work to improve.

4/10 - 별로예요

Annalyce

2024년 5월에 1박 숙박함
답변 제공: Venkat 님, 2024년 5월 24일
I sincerely apologize for the inconvenience this has caused you. We understand the importance of addressing your concerns, and we are committed to finding a solution as quickly as possible.

4/10 - 별로예요

Jaime 님, Long Beach

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No clean Room
2024년 5월에 3박 숙박함
답변 제공: Venkat 님, 2024년 5월 20일
We sincerely apologize for the inconvenience you’ve experienced. Your loyalty and patience during this time are greatly appreciated. We are committed to resolving this matter to your satisfaction and are grateful for the opportunity to serve a valued customer like you. Thank you for your understanding.

4/10 - 별로예요

Emma 님, Grand Junction

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Low quality- at first glance it was ok but stains on sheets, missing handles on closet, not sure it was cleaned well. Lots of just unfinished touches. The fridge was loud and the a/c was like a jet engine . Couldn’t watch tv it kept trying to make me log in - overall just low quality
2024년 5월에 2박 숙박함
답변 제공: Venkat 님, 2024년 5월 19일
I understand how disappointing this must be for you, and I apologize for any inconvenience we may have caused. Your feedback is important to us, and we will use it to enhance our services moving forward.

4/10 - 별로예요

Joseph

별로예요: 숙박 시설 상태 및 시설
I need of remodel.
2024년 5월에 2박 숙박함
답변 제공: Venkat 님, 2024년 5월 19일
I understand how disappointing this must be for you, and I apologize for any inconvenience we may have caused. Your feedback is important to us, and we will use it to enhance our services moving forward.

4/10 - 별로예요

PHILLIP

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a motel with a u shape around a parking lot. These were common in the 70’s and 80’s. This place is that old. The pool says temporarily closed. It has been closed for a very long time and shows no sign of reopening. Our room neighbored a room with a dog that barked a lot. It would seem that some of guests are really transient workers staying for the long term. Many things in the room were not safe. Electric service for example… 2 lamps on the room had 2 outlets in the base. None of them worked. They all wiggled and contact was intermittent. A cheap multi outlet was full of cords from all over the room. The bed was ok. The shower was ok. We did not stick around for breakfast. I find it hard to believe that Wyndham would put their name on this property.
2024년 5월에 1박 숙박함
답변 제공: Venkat 님, 2024년 5월 17일
I sincerely apologize for the inconvenience this has caused you. We understand the importance of addressing your concerns, and we are committed to finding a solution as quickly as possible.

10/10 - 훌륭해요

Zoltan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay. Clean rooms. Recommended
2024년 5월에 1박 숙박함
답변 제공: Venkat 님, 2024년 5월 14일
Thanks for your valuable review

6/10 - 괜찮아요

Bob

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
No hot water for shower in the morning breakfast was awful
2024년 5월에 1박 숙박함
답변 제공: Venkat 님, 2024년 5월 14일
sorry for that any problem you have THAN to call FD

4/10 - 별로예요

Gary

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
No hot water. TV not set up.
2024년 5월에 1박 숙박함
답변 제공: Venkat 님, 2024년 5월 13일
I sincerely apologize for the inconvenience this has caused you. We understand the importance of addressing your concerns, and we are committed to finding a solution as quickly as possible.

8/10 - 좋아요

Kurt

가족 여행
좋아요: 직원 및 서비스
One room was had several issues. Ended up changing rooms.
2024년 5월에 3박 숙박함
답변 제공: Venkat 님, 2024년 5월 11일
I’m truly sorry for any frustration you have experienced. Our goal is to provide exceptional service, and we realize that we have not met your expectations in this instance. Please know that we take your feedback seriously and will work to improve.

2/10 - 너무 별로예요

Cheryl

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Floor was dirty, mirrors looked like a 3 year old cleaned them, dusty, in desperate need of refurbishing, door looked like a 3 year-old with a can of spray paint had painted it, fan in bathroom was incredibly loud, and worst of all-the shower didn't drain! There was still water in the tub this morning after my husband's shower last night. We reported some of our concerns this morning and the staff member at the desk just looked at us with a blank stare. Worst hotel we've ever stayed at!! I took pictures to document this.
2024년 4월에 1박 숙박함
답변 제공: Venkat 님, 2024년 4월 30일
We deeply regret the issues you’ve encountered, and I assure you that your satisfaction is our top priority. We appreciate your patience as we work diligently to resolve the matter.

2/10 - 너무 별로예요

Dawn

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a terrible place and not up to Wyndham's standards. The room was filthy and falling apart. There were 4 of us traveling together and both rooms we had were terrible. I would like to request a refund of my money, since I had to go stay at another hotel!!!!!
2024년 4월에 1박 숙박함
답변 제공: Venkat 님, 2024년 4월 30일
I understand how disappointing this must be for you, and I apologize for any inconvenience we may have caused. Your feedback is important to us, and we will use it to enhance our services moving forward.

4/10 - 별로예요

Arturo

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I was told the room had recently been remodeled, but they did a terrible job. The bath tub was stained with dark patches that looked like dirt, and had beige and white stains as well. There was no heat, until management sent me to get a space heater from another room. Return air vent under the desk was covered in dirt. Paint over spray was all over, and electrical outlets were too far from appliances. Direct TV was not connected to the TV and I had to fix the window blind myself.
2024년 4월에 1박 숙박함
답변 제공: Venkat 님, 2024년 4월 30일
Please accept my heartfelt apologies for the difficulties you’ve faced. We value your business and are committed to making things right. We will take immediate action to address your concerns.

2/10 - 너무 별로예요

Jason

2024년 4월에 1박 숙박함
답변 제공: Venkat 님, 2024년 5월 17일
I sincerely apologize for the inconvenience this has caused you. We understand the importance of addressing your concerns, and we are committed to finding a solution as quickly as possible.

8/10 - 좋아요

Rogelio

2024년 4월에 1박 숙박함
답변 제공: Venkat 님, 2024년 4월 27일
Thank you for your review.

2/10 - 너무 별로예요

Shannon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The clerk was very unpleasant and rude! Giving me a dirty look and being very condescending. This place is trashy, no pool and hot tub as advertised!!!!
2024년 4월에 1박 숙박함
답변 제공: Venkat 님, 2024년 4월 24일
I sincerely apologize for the inconvenience this has caused you. We understand the importance of addressing your concerns, and we are committed to finding a solution as quickly as possible.

4/10 - 별로예요

Shannon

가족 여행
별로예요: 편의 시설/서비스
No fridge after moving into another room because the tv would not work. Mexicans were yelling and fighting in the parking lot until 4 am. They said they would take care of the two different reservations and to stay I. The same room and then said that it was going to cost more. The pool was not in operation!!! I do not recommend this dump to anyone!!!!
2024년 4월에 1박 숙박함
답변 제공: Varun 님, 2024년 4월 21일
Sorry for the inconvenience caused on your stay . we will look into it

2/10 - 너무 별로예요

Ivan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hot damn, cold water in the shower! Missing bathroom baseboard revealing mold in the wall. Staff was indifferent to the cold shower. Heater sounded like jet engine that turned on every 4 minutes. I wouldn’t recommend this hotel if you want to use your room for sleeping and/or bathing.
2024년 4월에 1박 숙박함
답변 제공: Varun 님, 2024년 4월 14일
Sorry for the inconvenience caused on your stay you haven't informed any thing to front desk regarding the issues you faced. and pool is closed as we have already informed to all the booking sites

2/10 - 너무 별로예요

Lisa Anne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Do not stay here. Dirty no heat or a/c phone didn’t work. Bugs in the bed. Hairs in shower and bed. Just awful.
2024년 4월에 3박 숙박함
답변 제공: Varun 님, 2024년 4월 13일
sorry for the inconvenience caused on your stay. you haven't informed any thing to front desk. the heater in A/c works.

2/10 - 너무 별로예요

Lindsay

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walked in the nasty dirty towels. Carpet had not been vacuumed, visible dirt on surfaces. Sheets had hair in them. Staff was very unfriendly and sketchy.
2024년 4월에 1박 숙박함
답변 제공: Varun 님, 2024년 4월 11일
Sorry for the inconvenience caused on your stay. you haven't informed any thing to front desk. just you are saying there because of pool is closed.

2/10 - 너무 별로예요

Vanessa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Managers were unfriendly. Room wasn’t clean, I requested floors to be cleaned (hair, dirt) but it wasn’t done. Towels smelled of chemicals, the room smelled of a strong unpleasant cleaner. I would not recommend staying here.
답변 제공: Varun 님, 2024년 4월 5일
Sorry for the inconvenience caused on your stay. Not your why you feel room smelled a strong unpleasant . sorry for every thing. we will solve it.

8/10 - 좋아요

cristina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 6박 숙박함
답변 제공: Varun 님, 2024년 4월 1일
Thank you for your valuable feedback.

2/10 - 너무 별로예요

Charmaine

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was falling apart, dirty room, pool was under repairs, we didn’t even spend the night.
2024년 3월에 1박 숙박함
답변 제공: Varun 님, 2024년 3월 31일
sorry for the inconvenience caused on your stay. pool is under renovation we are working in it.

4/10 - 별로예요

Debbie

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast had lots of variety. Food quality was not the best. Floors in room were dirty. Walked around in bare feet for a short time and our feet turned black. Ruined socks walking on the floors. Property was pet friendly but had no outside space for dogs to use for potty breaks. Pool was closed. Appears that all The heating units were being removed from the rooms leaving ripped up And broken tile in the bathroom. Could see the ground (ie dirt) in the crack in the bathroom. Walls where the heating units were ripped out were plastered and painted a different color. Not the quietest place in town. On a busy street with lists of noise. Definitely not worth what we paid.
답변 제공: Varun 님, 2024년 3월 31일
Sorry for the inconvenience caused on your stay. pool is under renovation we are working on it.

2/10 - 너무 별로예요

Kyle

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: varun 님, 2024년 3월 24일
Sorry for the inconvenience caused on your stay. you haven't informed anything about issue and writing review badly. please let us know what you have faced.

4/10 - 별로예요

William

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The insoor pool and hot tub were not working. The only reason I picked this hotel.
2024년 3월에 4박 숙박함
답변 제공: varun 님, 2024년 3월 19일
Sorry for the inconvenience caused on your stay. we have already informed in our website that we have closed pool and hot tub. its under renovation.Thank you.

2/10 - 너무 별로예요

Eric

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: varun 님, 2024년 3월 15일
Sorry for the inconvenience caused on your stay, you haven't informed anything or issues to the staff or front desk. please let us know.Thank you.

4/10 - 별로예요

Jessica

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: varun 님, 2024년 3월 12일
Sorry for the inconvenience caused on your stay. you haven't informed to front desk that what was the issue, just now you check-in and gave review.thank you

4/10 - 별로예요

Noelle

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bathroom under renovation with broken tiles on the floor. One bed unmade after checking - in. Phone not working TV not working
2024년 3월에 1박 숙박함
답변 제공: varun 님, 2024년 3월 8일
We are extremely sorry for inconvenience caused on your stay. you haven't informed us regarding the TV is not working.Thank you

4/10 - 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Breakfast wasn't served at all one day and office staff has short temper.
2024년 3월에 4박 숙박함
답변 제공: Varun 님, 2024년 3월 6일
We are extremely sorry for the inconvenience caused on your stay. This will be taken care and for the next time we asure you that it won't repeat again.

2/10 - 너무 별로예요

arthur

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Tv did not work properly. Water was too hot.
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 27일
Sorry for your Inconvenince caused at your stay, i personally came to your room to fix the tv and fixed it and regarding the hot water you just need to leave it like that for 5mins then it will automatically reduced to normal temperature.

4/10 - 별로예요

Rebecca

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was bugs, dirty walls, and mirrors had weird marks all over them and there was tiles missing in the bathroom. I booked a room and didn’t receive the correct one and overall had a odd smell
2024년 2월에 1박 숙박함
답변 제공: gm 님, 2024년 2월 18일
Sorry for the Inconvenince caused at your stay, As i can see you stayed in room 234, which we never get any complaint regarding bugs as we dont have any bugs in the entire property. As we have given you 2queen bed as the king rooms doesn't have heater.

2/10 - 너무 별로예요

Anna

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was just honestly .. gross. The floors were filthy. There was used toilet paper in the bathroom, the tub had filthy hair come up in the tub (it wasn’t draining) there was no hot water. Electricity didn’t work to charge phones .. we switched rooms and the other room had the same issues. We left two nights before check out and didn’t even ask for a refund it wasn’t worth it we just wanted to get out and find a different hotel. Don’t book here. Save your money.
2024년 1월에 3박 숙박함
답변 제공: gm 님, 2024년 1월 29일
Sorry for your Inconvenince caused at your stay, All our house keeping staff is proffessionally trained its impossbile to be left used toilet paper in the room, you never complained about hot water thing in your entire stay and now you are mentioning this issue, before you lot of people stayed in that room no body has a phone charge issue but you does, that is the reason we have changed your room, where is this point that you left 2days earlier, did u inform anyone that you are leaving? no refund will be provided to you as we didnt know that you stayed or left.

10/10 - 훌륭해요

Jeremy

2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 27일
Thanks for taking your valuable time and ratings us , we really love to host you again, we value your feedback.

4/10 - 별로예요

Keith

2023년 5월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 17일
Sorry for your Inconvenince caused at your stay, I think it took a decade to post a review on us, please let us know in detail what made feel unhappy at your stay so that we can work on it and improve ourselves

2/10 - 너무 별로예요

Tina 님, Montrose

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There was no heat at this hotel. They were in the middle of remodeling and my room had a space heater. It was extremely dirty, and the front staff was not available.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 16일
Sorry for your Inconvenince caused at your stay, All our rooms are remodelled, yes we have space heaters in most of the rooms, can you please tell us exact time of front staff is not available so that we can take necessary steps inorder to not to repeat again in your future stay.

2/10 - 너무 별로예요

Delilah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This place was awful..,our sheets were dirty and had pubic hair on them. We got in late in the evening so had no other place to stay. Went down to office to let them know. They gave us so called clean sheets to put on our self because they literally don’t have any employees. And didn’t even offer any type of apology or reimbursement. We literally got catfish does not look like the pictures at all . Also pictures shows that they have an indoor pool. The whole pool room is stacked with boxes and cluttered up. To where you cannot even walk in and no water in the pool at all. Looks like they use it for storage.
답변 제공: GM 님, 2024년 1월 9일
Sorry for your Inconvenince caused at your stay, we apologize for doing this and make you feel bad at your stay, yes the pool is closed due to winter and we are working on it we wil open it very soon.

6/10 - 괜찮아요

Laura

좋아요: 직원 및 서비스
별로예요: 청결 상태
답변 제공: GM 님, 2024년 1월 8일
Sorry for your Inconvenince caused at your stay.

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely helpful and offered reasonable solutions when issues popped up. I stayed here for one week and I will definitely return when the opportunity arises.
2023년 12월에 7박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Thank you for taking your time and rating, we appreciate the people who give the rating, we enthrilled to host you again in future.

2/10 - 너무 별로예요

Adam

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don't stay here!!! The hotel and Expedia/Hotels.com will steal your money!!!
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Sorry for your Inconvenince caused at your stay.

2/10 - 너무 별로예요

Joan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really disappointed
Really disappointed… I thought with the name Wyndham that it would be a nice hotel, but this hotel clearly has been rundown. We got to our room, and there was no heat …when we called the front desk and explained that the thermostat was set at the highest temperature, they said “oh that doesn’t work” and instead they brought us a space heaters and plug them into power strips, which you should never do as it’s a fire hazard. There was no hot water and the place was filthy. You could see candy wrappers, and food crumbs on the edges of the floor behind the bed. We stayed one night since we got in late and checked out the next day ahead of our scheduled stay. I have no idea what’s going on at this hotel, but there were so many things that were not working… The pool wasn’t working, I had to wait for someone to come to the front desk when we checked in, etc. As I said, really disappointed…
2023년 12월에 5박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Sorry for your Inconvenince caused at your stay, yes we have heater issue that is the reason we are providing the space heaters.

4/10 - 별로예요

Barry

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Poor showing
The thing that made this hotel stand out was the hot tub and pool in the outdoor biosphere. They were not working and the front desk man gave a lame excuse as to why they were not working. This hotel was bought by an Indian family and they are running it very cheaply. The excuse about the hot tub and pool is an example of this. They also locked the ice maker room door every morning which was very irritating. And, crazy, there was no one at the front desk every morning during one of the busiest times of the day. There was a sign saying the front desk staff was away for a short time, but this happened every day. Get the pool and hut tub working - this is the only thing that made the hotel special and different from other hotels on the main strip.
2023년 12월에 5박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Sorry for your Inconvenince caused at your stay, we will definetly work on the things which you mentioned.

2/10 - 너무 별로예요

Haley

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Our bathroom room light didn’t work, the staff came to fix and taped the switch on with electrical tape which doesn’t stay sticky for long, so the light had to be on the entire time which was hard to sleep with two toddlers. It was on main street with poor insulation so could hear all the cars, my mom’s room the heater was out so they had a space heater in there which didn’t work well. The shower was not warm water, the staff was rarely at front desk, and the morning breakfast food was stale and not good.
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Sorry for your Inconvenince caused at your stay, Yeah we are working on that bathroom switch and heater systems too.

4/10 - 별로예요

Louise

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No fitness room. Pool not working. Both advertised on website. Tv didn’t work. Room had bad smell. Shower drain plugged. Breakfast limited.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 8일
Sorry for your Inconvenince caused at your stay, firstly when you come after checked-in you didnt let us know about bad smell, tv didnt work, If you could have said us we would have definetly helped you.

2/10 - 너무 별로예요

Omayra

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 5일
Sorry for your inconvenience caused.

2/10 - 너무 별로예요

Chad

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’m not impressed with this property nor am I Expedia that I booked it through. Both the hotel website and Expedia said nothing about their pool and hot tub being closed for the winter but both sides show these beautiful pictures of a pool and hot tub that you are unable to use at this time. I’ve stayed at this hotel several times in the winter without any issue being able to use the pool and hot tub but under new management they are now closing it during the winter, even though it’s fully covered? On arrival we noticed that the pool and tub were both empty. The property refused to do anything about it and Expedia offered us $15 credit since our booking was nonrefundable. Definitely won’t stay at the property anymore it has gone downhill quite a bit since new ownership had taken over.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 6일
We Value your review, Sorry for the inconvenience caused to you on your stay. The pool and Hot tub is closed due to winter as it is minus temperature outside here. we will improve our demerits and provide you good stay in future.

2/10 - 너무 별로예요

David

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and rooms were disgusting. Outside there was trash everywhere, including a dirty sock hanging in the bushes. The rooms were no better. Every piece of glass had dirty, smeared fingerprints all over it, crumbs in the love seat, pee on the toilet, hair in the dirty tub, stained sheets and the heater didn't work (it was 58 degrees in the room) . Their listing says pool and hot tub but both were empty and were being used to store boxes and other garbage. STAY AWAY!!!
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 31일
Sorry for your Inconvenince caused at your stay, we have cancelled your reservation and refunded the entire amount for your stay, the room which we assign you has the heat inside only thing is you need to know how to turn it on.