BBQ/피크닉 공간

햄튼 인 & 스위트 알바니-이스트 그린부시 여행 후기

2.5 out of 5
햄튼 인 & 스위트 알바니-이스트 그린부시
25 Hampton Inn Drive, East Greenbush, NY

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 652개 이용 후기 중 428개" "
평점 8 - 좋아요. 652개 이용 후기 중 148개" "
평점 6 - 괜찮아요. 652개 이용 후기 중 42개" "
평점 4 - 별로예요. 652개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 652개 이용 후기 중 17개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

6/10 - 괜찮아요

DSME

취소관련
3박 예약하였으나, 4/7일 항공일정 문제로 숙박 취소 요청 했습니다. 1박 비용발생하고 취소됨을 통보 받았으나, 메일이나 웹상에서 취소가 되어 있지않은 것 같습니다. 확인을 부탁 드립니다.
2019년 4월에 3박 숙박함

6/10 - 괜찮아요

DSME

취소 관련
3박 예약하였으나, 4/7일 항공일정 문제로 숙박 취소 요청 했습니다. 1박 비용발생하고 취소됨을 통보 받았으나, 메일이나 웹상에서 취소가 되어 있지않은 것 같습니다. 확인을 부탁 드립니다.
2019년 4월에 3박 숙박함

10/10 - 훌륭해요

Mia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Brooke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a beautiful hotel with very friendly staff.
2024년 5월에 2박 숙박함
답변 제공: Bentley A. 님, 2024년 5월 13일
Thank you for your positive feedback! We're thrilled to hear that you had a wonderful experience at our hotel and that you found our staff to be friendly. Providing exceptional service and a welcoming atmosphere are top priorities for us, and we're delighted that we succeeded in making your stay enjoyable.If there's anything specific you particularly enjoyed about your stay or if there are any suggestions you have for how we can further enhance our guests' experiences, please feel free to share. We appreciate your feedback and look forward to welcoming you back for another beautiful stay in the future!

10/10 - 훌륭해요

Bonnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
easy to get to, very clean,nice staff.
2024년 5월에 1박 숙박함
답변 제공: Bentley A. 님, 2024년 5월 13일
We're delighted to hear that you found our hotel easy to get to, very clean, and with a friendly staff! Providing a convenient location, a clean environment, and exceptional service are top priorities for us, and we're thrilled that we met your expectations in these areas.Your feedback is greatly appreciated, and it motivates us to continue delivering outstanding experiences to our guests. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon for another pleasant experience!

10/10 - 훌륭해요

Marie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staying here has always been a pleasure.
2024년 4월에 1박 숙박함
답변 제공: Bentley A. 님, 2024년 5월 13일
We're thrilled to hear that staying with us has always been a pleasure for you! Providing a delightful experience for our guests is our top priority, and we're delighted that we've consistently met your expectations.Your continued patronage means the world to us, and we look forward to welcoming you back for many more enjoyable stays in the future. If there's anything specific you particularly enjoy about your visits with us or if there are any ways we can further enhance your experience, please don't hesitate to let us know. We're here to ensure that every stay with us is memorable and enjoyable.Thank you for your kind words, and we can't wait to see you again soon!

10/10 - 훌륭해요

Frank

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
By far the greatest staff with customer service skills unmatched anywhere else.
2024년 4월에 2박 숙박함
답변 제공: Bentley A. 님, 2024년 5월 13일
Thank you so much for your glowing praise! We're thrilled to hear that you had such a positive experience with our staff and that their customer service skills were unmatched. Providing exceptional service and creating memorable experiences for our guests are top priorities for us, and we're delighted that our team succeeded in exceeding your expectations.We'll be sure to pass along your kind words to our staff members. Feedback like yours motivates us to continue delivering outstanding service to all our guests. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional experience soon!

10/10 - 훌륭해요

Beverly

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just what we needed when visiting the area
2024년 5월에 1박 숙박함
답변 제공: Bentley A. 님, 2024년 5월 13일
We're thrilled to hear that our hotel provided just what you needed during your visit to the area! Your satisfaction is our top priority, and we're delighted that we could contribute to making your trip enjoyable and comfortable. If there's anything else we can do to enhance your future stays with us or if you have any specific preferences or requests, please don't hesitate to let us know. We look forward to welcoming you back for another great experience soon!

10/10 - 훌륭해요

george

2024년 4월에 2박 숙박함
답변 제공: Bentley A. 님, 2024년 5월 13일
Thank you so much for your perfect rating! We're delighted to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and we're thrilled that we could provide you with a 5-star stay. If there's anything specific you particularly enjoyed about your experience or if you have any suggestions for how we can maintain this level of excellence, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

8/10 - 좋아요

Tammy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice rooms! Great staff
2024년 4월에 1박 숙박함
답변 제공: Bentley A. 님, 2024년 5월 13일
Thank you for your positive feedback! We're delighted to hear that you enjoyed our nice rooms and that you found our staff to be great. Providing comfortable accommodations and excellent service are top priorities for us, and we're thrilled that we met your expectations in these areas.Your satisfaction is important to us, and we're grateful for your kind words. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great experience soon!

10/10 - 훌륭해요

Victoria

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 4월에 1박 숙박함
답변 제공: Bentley A. 님, 2024년 5월 13일
Thank you so much for your perfect rating! We're thrilled to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and we're delighted that you had a 5-star stay. If there's anything specific you particularly enjoyed about your experience or if you have any suggestions for how we can maintain this level of excellence, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!

10/10 - 훌륭해요

michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and the employees were great and helpful !
2024년 4월에 1박 숙박함
답변 제공: Bentley A. 님, 2024년 5월 13일
We're thrilled to hear that you had such a positive experience during your stay with us! Providing a clean environment and excellent service are top priorities for us, and we're delighted that we met your expectations in these areas.Our team works hard to ensure that our guests feel welcomed and supported throughout their stay, so we're glad to hear that you found our employees to be great and helpful.Your feedback is greatly appreciated, and it motivates us to continue delivering outstanding experiences to our guests. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay soon!

2/10 - 너무 별로예요

Lindsy

Unable to stay- booked the room during a massive power outage in our area, arrived at hotel and was greeted by a very kind employee who notified us that they also had no power or hot water. Unfortunately I still haven’t been refunded the money or my reward points that were spent :( employees were great despite this unfortunate event
2024년 3월에 2박 숙박함
답변 제공: Bentley A. 님, 2024년 5월 13일
I'm truly sorry to hear about the inconvenience you experienced due to the power outage during your scheduled stay. It's understandable that this situation would be frustrating and disappointing, especially when you had made plans to stay with us.Regarding the refund of your money and reward points, I recommend reaching out to the third-party booking platform you used to make your reservation. They should be able to assist you with processing the refund for your reservation and restoring your reward points.However, I'd like to ensure that we address any remaining concerns on our end. If there's anything further we can do to assist you or if you have any questions, please don't hesitate to reach out to us directly. We're here to help and ensure that you receive the assistance you need.Thank you for your understanding, and we appreciate your patience during this challenging situation. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean, staff was very nice Great location for our quick trip
2024년 4월에 1박 숙박함
답변 제공: Bentley A. 님, 2024년 5월 13일
Thank you for your positive feedback! We're delighted to hear that you found our property clean and that our staff was very nice. Providing a pleasant and welcoming environment for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations.We're also glad to hear that our location was convenient for your quick trip. We aim to provide a convenient and accessible location for all our guests, so it's great to know that it worked well for you.If there's anything else we can do to make your future stays even more enjoyable or if you have any suggestions for how we can further enhance our guests' experiences, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay soon!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room is clean with everything we need for our stay. Front desk young lady was friendly and pleasant to talk to. Check in was quick and easy.
2024년 4월에 1박 숙박함
답변 제공: Bentley A. 님, 2024년 5월 13일
Thank you for your kind words! We're thrilled to hear that you found your room clean and well-equipped for your stay. Providing a comfortable and welcoming environment is our priority, and we're delighted that we met your expectations.We're also glad to hear that our front desk staff provided friendly and efficient service during check-in. We strive to make the check-in process as quick and easy as possible, so it's great to hear that you had a positive experience.If there's anything else we can do to make your stay even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another pleasant stay soon!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
close to train station
2024년 3월에 1박 숙박함
답변 제공: Bentley A. 님, 2024년 5월 13일
Thank you for mentioning the proximity to the train station! We're glad to hear that our hotel's location was convenient for your travel needs. Providing easy access to transportation hubs is important to us, and we're delighted that we could offer you convenience during your stay.If there's anything else we can do to make your future stays even more enjoyable or if you have any suggestions for how we can further enhance our guests' experiences, please don't hesitate to let us know. We look forward to welcoming you back for another great stay soon!

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Initial room had a sewage smell coming from shower drain. However, when I went downstairs to the front desk they gave me another room and apologized to me for the inconvenience
2024년 3월에 1박 숙박함
답변 제공: Bentley A. 님, 2024년 5월 13일
Thank you for sharing your feedback with us. We're glad to hear that our front desk team was able to promptly address the issue with the sewage smell in your initial room and provide you with a new room. However, we apologize for the inconvenience and discomfort you experienced upon discovering the odor.Ensuring that our guests have a comfortable and enjoyable stay is our top priority, and we regret that we fell short of meeting your expectations during your initial room assignment. We appreciate your understanding and patience, and we're grateful for the opportunity to make things right by promptly addressing the issue and providing you with a satisfactory solution.Your feedback is important to us, and we will use it to improve our processes and prevent similar issues from occurring in the future. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know.We value your patronage and hope to have the opportunity to welcome you back for a much-improved stay in the future.

2/10 - 너무 별로예요

Scott

2024년 3월에 1박 숙박함
답변 제공: Bentley A. 님, 2024년 5월 13일
I'm sorry to hear that your experience fell short of your expectations. We take feedback seriously, and I'd like to understand more about what went wrong so we can address it. If you're comfortable sharing, could you provide some details about your stay and what aspects led to your dissatisfaction? Your insights will help us improve and ensure that future guests have a better experience.

2/10 - 너무 별로예요

Matthew

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn’t have a back up generator for when we lost power so we were cold, couldn’t take a warm shower for over 12hrs.
2024년 3월에 1박 숙박함
답변 제공: Bentley A. 님, 2024년 5월 13일
I'm truly sorry to hear about the inconvenience you experienced due to the power outage during your stay. It's understandable that not having a backup generator in such situations would be frustrating and uncomfortable.Your feedback is important to us, and we take your concerns seriously. We will review our procedures and explore options to ensure that we are better prepared for similar situations in the future, such as investing in backup power solutions.Please accept our sincerest apologies for the discomfort you endured. We appreciate your understanding and patience during this unexpected event. If there's anything further we can do to make amends or if you have any additional feedback to share, please don't hesitate to reach out to us directly.We value your patronage and hope to have the opportunity to welcome you back for a much-improved experience in the future.

8/10 - 좋아요

Bryan-Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Bentley A. 님, 2024년 5월 13일
Thank you for your rating and feedback! We're glad to hear that you had a positive experience overall. Your feedback is valuable to us, and we would love to know if there's anything specific we can do to improve and earn that extra star in the future. Please feel free to share any suggestions or concerns you may have. We appreciate your support and hope to welcome you back for an even better experience next time!

6/10 - 괜찮아요

Sarah

가족 여행
별로예요: 청결 상태
I booked this hotel with confidence as it had decent ratings on Expedia. I was very disappointed! First, there was an old piece of a cookie on the floor of our room, and old food left in the refrigerator. Second, we were out of shower gel. The housekeeping staff was clearly not paying attention. The room was just dated. The electric outlets weren’t working in the table. The bedding wasn’t as plush as advertised. I am very disappointed.
2024년 3월에 1박 숙박함
답변 제공: Bentley A. 님, 2024년 3월 22일
Thank you for sharing your experience with us, and we sincerely apologize for the disappointment you encountered during your stay. It's disheartening to hear that we fell short of meeting your expectations, and we truly regret any inconvenience caused.Rest assured, we take your feedback seriously and will address the issues you mentioned with our housekeeping and maintenance teams to ensure that our rooms are thoroughly cleaned and properly stocked for all our guests. Additionally, we'll investigate the concerns you raised about the condition of the room and the functionality of the amenities to make necessary improvements.We understand the importance of providing a comfortable and enjoyable stay for our guests, and we're committed to making things right. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your valuable feedback, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

10/10 - 훌륭해요

Stevenv

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Bentley A. 님, 2024년 3월 22일
Thank you so much for your perfect rating! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're delighted that you found everything to your liking during your stay. If there's anything specific you particularly enjoyed or if you have any suggestions for how we can maintain this level of excellence, please don't hesitate to let us know. We look forward to welcoming you back again soon for another wonderful stay!

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 3월에 2박 숙박함
답변 제공: Bentley A. 님, 2024년 3월 22일
Thank you so much for your perfect rating! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're delighted that you found everything to your liking during your stay. If there's anything specific you particularly enjoyed or if you have any suggestions for how we can maintain this level of excellence, please don't hesitate to let us know. We look forward to welcoming you back again soon for another wonderful stay!

10/10 - 훌륭해요

Karen

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Bentley A. 님, 2024년 3월 22일
Thank you so much for your perfect rating! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're delighted that you found everything to your liking during your stay. If there's anything specific you particularly enjoyed or if you have any suggestions for how we can maintain this level of excellence, please don't hesitate to let us know. We look forward to welcoming you back again soon for another wonderful stay!

10/10 - 훌륭해요

Victor 님, the woodlands

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel, close to downtown, yet not in downtown. Great access to the freeway. Close to a Wal Mart, Target, Starbucks, Cracker Barrel and the usual. Good parking. Well kept, IMHO more modern and in better shape that the Fairfield Inn across the street.
2024년 2월에 2박 숙박함
답변 제공: Bentley A. 님, 2024년 3월 11일
Thank you for your detailed feedback! We're delighted to hear that you enjoyed our hotel's convenient location and amenities. Providing a comfortable and modern experience for our guests is our top priority, and we're thrilled that you found our property well-kept and in great condition. Your comparison to nearby hotels is greatly appreciated, and we're glad to hear that you found us to be a standout choice. If there's anything else we can do to enhance your next stay, please let us know. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Jeanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, quiet
2024년 2월에 3박 숙박함
답변 제공: Bentley A. 님, 2024년 3월 11일
We're thrilled to hear that you appreciated our hotel's location and found it to be quiet during your stay. Creating a peaceful environment for our guests to relax and unwind is important to us. If there's anything specific you enjoyed about the location or if there are any suggestions you have for further improving the quietness of our property, please feel free to share. We're committed to ensuring your future stays are just as enjoyable. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

8/10 - 좋아요

Sheena

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Housekeeping service is not provided every day.
2024년 2월에 4박 숙박함
답변 제공: Bentley A. 님, 2024년 3월 11일
Thank you for bringing your concern to our attention. We apologize for any inconvenience you experienced regarding our housekeeping service schedule. We understand the importance of maintaining a clean and comfortable environment for our guests, and we'll make sure to review our housekeeping procedures to ensure they align with your expectations. If there's anything specific you'd like us to address or if you have any suggestions on how we can improve our service, please let us know. Your feedback is invaluable to us, and we're committed to making your future stays with us even more enjoyable. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.

10/10 - 훌륭해요

INGRID

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Bentley A. 님, 2024년 3월 22일
Thank you so much for your perfect rating! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're delighted that you found everything to your liking during your stay. If there's anything specific you particularly enjoyed or if you have any suggestions for how we can maintain this level of excellence, please don't hesitate to let us know. We look forward to welcoming you back again soon for another wonderful stay!

8/10 - 좋아요

Thomasine

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Hotel seemed recently renewed. Room was big and we had plenty of room. I would have given 5 stars except Breakfast was set up late (45 mins later) and we were charged for water after being told desk staff would not refill the water container in the lobby.
2024년 2월에 2박 숙박함
답변 제공: Bentley A. 님, 2024년 3월 11일
Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the spaciousness of your room and that you found our recent renovations to your liking. However, we sincerely apologize for the issues you encountered with breakfast timing and the misunderstanding regarding the water refill policy.Rest assured, we take your comments seriously and will address these matters with our team to ensure that breakfast is consistently served on time and that our policies regarding amenities like water refills are communicated clearly and accurately to our guests. Your feedback helps us improve, and we appreciate your patience and understanding.We hope that despite these challenges, you were still able to enjoy your stay with us. Should you choose to stay with us again in the future, we will strive to provide you with a flawless experience from start to finish. Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back and exceed your expectations.

2/10 - 너무 별로예요

Nancy

2024년 2월에 1박 숙박함
답변 제공: Bentley 님, 2024년 2월 6일
I'm very sorry to hear that your experience fell far below your expectations, resulting in such a low rating. We take feedback like yours seriously, and we're deeply concerned to learn that you had a terrible experience during your stay.If you're willing to share more details about what specifically went wrong or what could have been improved, we would greatly appreciate it. Your feedback will help us identify areas for improvement and take corrective action to prevent similar issues from happening in the future.Please accept our sincere apologies for any inconvenience or discomfort you experienced. We truly value your feedback and hope to have the opportunity to make things right and regain your trust in us. If you're open to it, please reach out to us directly so we can address your concerns promptly.Thank you for bringing your experience to our attention, and we apologize once again for any disappointment or frustration you may have experienced during your stay.

8/10 - 좋아요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Bentley A. 님, 2024년 3월 11일
Thank you for your feedback and for choosing to stay with us! We're glad to hear that you had a positive experience overall. Your rating of 8 out of 10 is appreciated, and we're always striving to make improvements based on guest feedback. If there are any specific areas where you feel we could enhance your experience further, please let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future!

10/10 - 훌륭해요

Elizabet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Bentley 님, 2023년 12월 29일
hank you for the excellent rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We look forward to providing you with another wonderful experience during your next visit. Thank you for choosing our hotel!

6/10 - 괜찮아요

Susan

2023년 12월에 1박 숙박함
답변 제공: Bentley 님, 2023년 12월 29일
I'm sorry to hear that your experience didn't meet your expectations. If you have specific feedback or concerns you'd like to share that could help us improve, please feel free to provide more details. Your satisfaction is important to us, and we would like to address any issues you may have encountered during your stay. Thank you for your feedback, and we hope to have the opportunity to make it right in the future.

6/10 - 괜찮아요

Heather

가족 여행
Room not ready when we checked in
2023년 12월에 1박 숙박함
답변 제공: Bentley 님, 2023년 12월 29일
I apologize for the inconvenience you experienced with your room not being ready upon arrival. Delays in room readiness can be frustrating, and we appreciate your understanding. Your feedback is valuable, and we will use it to improve our processes and ensure a smoother check-in experience for our guests.If there are any specific details or suggestions you would like to share about your stay, please feel free to provide more information. We hope to have the opportunity to provide you with a more positive experience during any future visits. Thank you for bringing this to our attention.

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This was the nicest of the 3 Hampton Hotels in New York that we stayed in. Had cookies and water. Was surprised that there was a $150 deposit when we checked in.
2023년 12월에 2박 숙박함
답변 제공: Bentley 님, 2023년 12월 29일
We're glad to hear that you found the Hampton Hotel you stayed in to be the nicest among the three in New York. The complimentary cookies and water are a nice touch to enhance the guest experience.Regarding the 150 deposit, it's common for hotels to authorize a security deposit upon check-in to cover any potential incidental charges. This amount is typically released back to the guest after check-out, provided there are no additional charges. If you have any questions or concerns about the deposit, the hotel's front desk is usually happy to provide clarification.If there's anything else you'd like to share about your stay or if you have any suggestions for improvement, feel free to let us know. We appreciate your feedback, and we hope to welcome you back for another pleasant stay in the future!

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was convenient to RPI, plenty of parking, good coffee.
답변 제공: Bentley A. 님, 2024년 3월 11일
Thank you for taking the time to share your feedback with us. We're glad to hear that our location near Rensselaer Polytechnic Institute (RPI) was convenient for you and that you found our parking ample. Additionally, we're pleased to know that you enjoyed our coffee offerings.Your satisfaction is important to us, and we're committed to providing a comfortable and convenient experience for all our guests. If there's anything else we can do to enhance your stay or if you have any suggestions for improvement, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back again soon!

10/10 - 훌륭해요

Dilip Kumar

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Bentley 님, 2023년 12월 29일
hank you for the excellent rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We look forward to providing you with another wonderful experience during your next visit. Thank you for choosing our hotel!

10/10 - 훌륭해요

Ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good breakfast included
2023년 12월에 1박 숙박함
답변 제공: Bentley 님, 2023년 12월 29일
Thank you for your positive rating! We're glad to hear that you enjoyed a good breakfast during your stay. If there's anything specific you loved about the breakfast or if you have any suggestions for improvement, feel free to share.We appreciate your feedback, and we hope to have the pleasure of welcoming you back for another excellent stay in the future. Thank you for choosing our hotel!

10/10 - 훌륭해요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So clean and welcoming, our stay was quiet and restorative, after a harrowing 1st attempt at lodging at the nearby "Four Seasons Motel," which we DO NOT recommend. There were fresh, complimentary cookies on the counter at check-in and the reception agent spoke in a soothing manner. The room was modern and well appointed. The television had a greeting on the screen, with my first name, a new feature for me. There was a pool, but we didn't have time to explore the property before check-out. I asked if we could have an extra hour before check-out, and they said it was no problem. A would return.
2023년 11월에 1박 숙박함
답변 제공: Bentley 님, 2023년 12월 29일
We're delighted to hear that you had a fantastic experience during your stay, giving it a 5 out of 5 rating! It's wonderful that the cleanliness and welcoming atmosphere contributed to a quiet and restorative visit.We appreciate your positive comments about the fresh cookies, the modern and well-appointed room, and the personalized touch with your name on the TV screen. It's great to know that the staff was accommodating, allowing you an extra hour for check-out.We look forward to welcoming you back for another enjoyable stay in the future. If there's anything specific you loved about your visit or if you have any suggestions for improvement, feel free to share. Thank you for choosing our hotel!

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast was a convenient and great start to the day. The beds were comfortable. The room was clean and spacious.
2023년 11월에 4박 숙박함
답변 제공: Bentley 님, 2023년 12월 29일
We're thrilled to hear that you had a 5 out of 5 experience during your stay! It's wonderful that you found the breakfast convenient and a great start to your day. Comfortable beds, clean rooms, and spacious accommodations are essential elements of a positive stay, and we're glad we could meet your expectations.If there's anything specific you loved about your stay or if you have any suggestions for improvement, feel free to share. We look forward to providing you with another excellent experience during your next visit. Thank you for choosing our hotel!

6/10 - 괜찮아요

Philip

좋아요: 청결 상태
The entrance from the highway is difficult to spot. I drove by it twice without noticing it. The room was good except for no bar soap in the bathroom. I got bar soap at main desk. Second floor hallway felt refrigerated. Room was warm but there was a noticeable chill in hallway. In three days it never changed. Breakfast OK if you like turkey sausage.
2023년 11월에 2박 숙박함
답변 제공: Bentley 님, 2023년 12월 29일
Thank you for sharing your feedback about your recent stay. We appreciate your comments, and they provide valuable insights for improvement. I apologize for any inconvenience you experienced.The difficulty in spotting the entrance and the issue with the hallway temperature are important points, and we will look into ways to improve signage and maintain a comfortable environment throughout the property. Your input about the lack of bar soap in the bathroom will also be addressed to ensure a more seamless experience for our guests.If there's anything more you'd like to share or if there are specific aspects you'd like us to address, please feel free to provide additional details. We value your feedback, and we hope to have the opportunity to better serve you in the future. Thank you for choosing our hotel.

10/10 - 훌륭해요

Elton

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, friendly staff, pool was really warm, breakfast area is nice.
2023년 11월에 1박 숙박함
답변 제공: Bentley 님, 2023년 12월 29일
Thank you for the wonderful 5 out of 5 rating! We're delighted to hear that you had a positive experience during your stay. It's fantastic that you found the hotel very clean, the staff friendly, the pool warm, and the breakfast area nice.If there's anything specific you loved about your stay or if you have any suggestions for improvement, feel free to share. We appreciate your feedback, and we look forward to providing you with another excellent experience during your next visit. Thank you for choosing our hotel!

10/10 - 훌륭해요

Dawud

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very micet
2023년 11월에 1박 숙박함
답변 제공: Bentley 님, 2023년 12월 29일
Thank you for the positive rating! We're thrilled to hear that you had a very nice experience during your stay. If there's anything specific you loved about your visit or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and look forward to welcoming you back for another excellent stay in the future. Thank you for choosing our hotel!

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Bentley 님, 2023년 12월 29일
hank you for the excellent rating! We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We look forward to providing you with another wonderful experience during your next visit. Thank you for choosing our hotel!

6/10 - 괜찮아요

Chris

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Booked and pre-paid for this property through expedia for my wife and mother in law to stay. Apon arrival the desk staff made my wife pay again saying it wasnt paid...so I paid 218.99 Canadian for it and she got scammed out of an additional 183 US. Will change review if they correct it but so far nothing...The place is nice and aparently pet friendly as there was a cat that woke them up at 5am meowing out in the hallway....
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Theresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very accommodating staff. Room was clean and comfortable.
2023년 11월에 1박 숙박함
답변 제공: Bentley 님, 2023년 12월 29일
We're delighted to hear that you had a 5 out of 5 experience during your stay! It's wonderful that the staff was accommodating, and you found the room clean and comfortable.If there's anything specific you loved about your stay or if you have any suggestions for improvement, feel free to share. We appreciate your feedback, and we look forward to providing you with another excellent experience during your next visit. Thank you for choosing our hotel!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Bentley 님, 2023년 11월 6일
Thank you for the perfect score! We're thrilled to hear that you had an outstanding experience during your stay, earning a 10 out of 10. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for another exceptional stay in the future. If you have any specific comments or suggestions to share, please feel free to let us know. Your feedback helps us continually improve our services.

10/10 - 훌륭해요

Michael 님, Manchester

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice rooms. All new.
2023년 11월에 1박 숙박함
답변 제공: Bentley 님, 2023년 11월 6일
Thank you for the perfect score! We're thrilled to hear that you had an outstanding experience during your stay, earning a 10 out of 10. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for another exceptional stay in the future. If you have any specific comments or suggestions to share, please feel free to let us know. Your feedback helps us continually improve our services.

8/10 - 좋아요

James

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Coffee in lobby not available in the evening. Coffee maker in room did not work. Dislike $150 hold on credit card with refund taking up to a week.
2023년 11월에 1박 숙박함
답변 제공: Bentley 님, 2023년 11월 6일
We appreciate your feedback about your recent stay, and we're sorry to hear about the issues you encountered. Here's how we plan to address your concerns:Coffee Availability:We apologize for the inconvenience of not having coffee available in the lobby in the evening. We will review our coffee service hours to ensure guests can enjoy coffee at their convenience.In-Room Coffee Maker:We regret that the coffee maker in your room did not work. We will inspect and maintain all in-room amenities to prevent such issues in the future.Hold on Credit Card:We understand that the credit card hold can be frustrating, and the time it takes for the hold to be released is not ideal. Please note that the release of holds on credit cards is typically determined by your bank's policies, and we have no control over it. We recommend contacting your bank to inquire about their release policies and if there's any way to expedite the process.Your feedback is important, and we hope you'll consider giving us another opportunity to provide you with a more satisfying stay in the future. If you have any further comments or suggestions, please feel free to share. Your input is valuable to us.

10/10 - 훌륭해요

Austin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2023년 11월에 1박 숙박함
답변 제공: Bentley 님, 2023년 11월 6일
Thank you for the perfect score! We're thrilled to hear that you had an outstanding experience during your stay, earning a 10 out of 10. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for another exceptional stay in the future. If you have any specific comments or suggestions to share, please feel free to let us know. Your feedback helps us continually improve our services.