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셔랜드 호텔 여행 후기

3 out of 5
셔랜드 호텔
81 High Street, Eastchurch, Sheerness, England

이용 후기

6.4
평점 10 - 훌륭해요. 149개 이용 후기 중 30개" "
평점 8 - 좋아요. 149개 이용 후기 중 44개" "
평점 6 - 괜찮아요. 149개 이용 후기 중 21개" "
평점 4 - 별로예요. 149개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 149개 이용 후기 중 32개" "

7.0/10

청결 상태

7.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

4/10 - 별로예요

Lucy

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very basic room. Very dirty bathroom - dusty edges and sticky floors. Lighting was awful - no bed side lamps and bright bulbs. Our room was above the londis which has a beeping door whenever anyone opens it.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Alla

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Evrefing
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Christine

좋아요: 직원 및 서비스
The staff were friendly and welcoming, stayed in room 16 nice size,but no heating was on and felt chilly in the room,the bed was classed as a king-size its more a small double. The bathroom was a nice size with a jacuzzi bath but the jacuzzi wasn't working which wasn't a problem for me, there was tea and coffee facilities in the room ,there was no noise from the pub that i heard . Would i syay again probably as it was cheap and cheerful.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Garry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place to stay if you like it quiet, staff so friendly and room was really nice and clean. Enjoyed our stay.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are fabulous , very friendly and enjoy making their guests feel special. Had a great stay, will be back
2024년 3월에 3박 숙박함

8/10 - 좋아요

Colin

가족 여행
좋아요: 편의 시설/서비스
Our suite was fantastic. The manager was very attentive his staff was new and learning. The bar not having draught beers was poor. The spa and jacuzzi was great. Breakfast was 50/50 evening food was filling.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Christine

가족 여행
좋아요: 직원 및 서비스
A warm and friendly welcome. Hotel met our needs.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Jackie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me and my Sister stayed for one night and the staff were very kind and ever so helpful. Lovely room and it was just what we needed for a couple of days in Leysdown. Very reasonable priced. We will definitely go back there again.
2023년 10월에 1박 숙박함

4/10 - 별로예요

Sonja

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was cold, no jacuzzi bath as advertised, smaller bed than stated. Uncomfortable bed. Breakfast was meant to be included but we got told we had to pay £5 each… If you are looking at staying here I highly recommend taste buds the burger van across the road does breakfast, chips, burgers and even steak!!
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

timothy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Free membership to the gym and sauna
2023년 9월에 2박 숙박함

4/10 - 별로예요

Barbara Ruth

연인과의 여행
별로예요: 편의 시설/서비스
Doors missing on cupboards. Walls paper thin. Kept awake most of the night from the sounds of the couple next door having sex. Also beds were very lumpy
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Temi

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Joe

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The hotel itself seemed ok but we were only there one night and didnt spend a lot of time there. The bed sheets were clean but the room itself wasnt. It looked like years of thick grey dust built up on the light fitting, floor needed hoovering too. Staff were friendly and helpful. Ok for a very short stay if your not expecting much
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Tammy selina

2023년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Perfectly serviceable no frills accommodation
Given previous reviews, I was pleasantly surprised by our stay at the Shurland. Yes, the room was basic and a bit tired but it was perfectly serviceable and the staff were very pleasant, attentive and helpful. Our ensuite was spotless, and bedding and towels were clean and fresh. Our room faced the road (with a view of the castle pub) so there was quite a bit of noise from the street, but this was not the fault of the hotel. We can't comment on breakfast (we didn't eat in the hotel) nor the spa or gym (these facilities were closed during our stay). If you're looking for a luxe stay, The Shurland is probably not the venue for you - but as a place to sleep, it was perfectly fine!
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

sandra

2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Donna

출장 여행
Needs tlc
Wasn’t as bad as other reviews made out. A pleasant chap on reception, although communication was a little tricky, we got there through a bit of charades, the room was dated and there’s no bar/restaurant as advertised. In our room the Tv was fixed to the wall where you couldn’t watch it from the bed. Towels smelt musty. A budget hotel, ok for an overnight stay if on business. I’d be well upset if I was on holiday!!
2023년 7월에 1박 숙박함

8/10 - 좋아요

Elaine

2023년 7월에 1박 숙박함

8/10 - 좋아요

Jegor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean hotel rooms , big gym and nice jakuzzi :)
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Paul

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Vicky

별로예요: 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

4/10 - 별로예요

Maisy

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible!
Had used this hotel previous and had a good stay. Arrived this time, checked in and went to room and very quickly turned around and checked out. Room was dirty and grubby. There was only one pillow on a double bed. didn't do a full inspection as i saw enough straight away. went back to reception and aired my complaint to be greeted with "oh Ok then" no apology, no trying to sort the issue or offer of a different room. He really didn't care. I since put a complaint in via Hotels.com and asked for a refund as never stayed as it was that bad and they haven't been helpful either.
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Clive

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Sanna

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I got bites around my ankles as soon as i got into the room, floor had not been vacuumed, cups were dirty, bathtub needed a scrub. Really disappointed.
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Michelle Sator

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

4/10 - 별로예요

Ian

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함

4/10 - 별로예요

Danny

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Restaurant and bar not open even for guests nowhere to eat atound hotel
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Steven

별로예요: 직원 및 서비스
Rubbish will never book again
Hotel was clean but dated. Service was not good booked room with buffet breakfast but never got any breakfast even after showing our confirmation Evening receptionist was polite but daytime one was quite rude. Asked for owners contact details to complain but was told he did not know who owner was. Not very helpful so left without breakfast as restaurant was locked and they had no intention of providing any food. Bar was there but could not use
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Lucy

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Jean

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Nice room , bed very comfortable. The man at reception was very helpful .
2023년 3월에 1박 숙박함

8/10 - 좋아요

Melvina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean and comfortable bed. Emmanuel was a very kind and helpful staff.
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Poppy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel in the country (Black Mould)
This is the worst hotel I have ever stayed at by far. Black mold on the windows of the honeymoon suite, Jacuzzi bath that is broken. Very squeaky four poster bed. When highlighting to the manager the cleaning staff became abusive. The receiption staff tried to charge 5 pounds per person for breakfast which was included in booking. There is no hot food available for breakfast only stale crumpets and muffins, Dirty glasses and cutlery. The manager stated the locals are happy with the condition of the rooms which will explain what sort of people stay and work at this hotel. Avoid at all costs if you want a clean healthy night stay. Avoid taking your children here as it would be damaging to there health and given the abusive behaviour from the cleaners when trying to speak with manager it would not be suitable for a yound child to see or hear that behaviour from an adult. Due to Corona virus you would think there are measures in place to ensure the hygeine is the top priority. Hotels have refused to give a refund
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was great lovey spacey rooms comfortable bed. Easy to get to breakfast was Lovelly.
2023년 1월에 1박 숙박함
답변 제공: The Shurland Hotel Team 님, 2023년 2월 6일
Thank you for staying with us.

8/10 - 좋아요

nick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

2/10 - 너무 별로예요

Andrew

2022년 12월에 1박 숙박함
답변 제공: The Shurland Hotel Team 님, 2023년 2월 6일
Thank you for staying with us.

2/10 - 너무 별로예요

Lee

2022년 12월에 2박 숙박함

2/10 - 너무 별로예요

Kay

2022년 10월에 1박 숙박함
답변 제공: The Shurland Hotel Team 님, 2022년 11월 28일
Thank you for staying with us.

6/10 - 괜찮아요

Troy 님, Caboolture

좋아요: 청결 상태, 직원 및 서비스
The hotel room and the staff were great. However, the attached restaurant didn’t have any food so was shut. The diners around the place were shut on a Tuesday or took cash only. In the end I bought a jar of Nutella and bread to make dinner. The gym while functional was very dated. The general impression I got was that sheerness is a very low income area.
2022년 10월에 1박 숙박함
답변 제공: The Shurland Hotel Team 님, 2022년 11월 28일
Thank you for staying with us.

6/10 - 괜찮아요

Warren

2022년 10월에 1박 숙박함
답변 제공: The Shurland Hotel Team 님, 2022년 11월 28일
Thank you for staying with us.

8/10 - 좋아요

Chris

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Keaton

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was so bad I rebooked hotel and are fighting for a refund which you guys are meant to be chasing it up I had blood mould and dirty marks all over the pillows and I had a hole in the bath which was sharp it was all dirty in the bath toilet roll holder hanging off the wall it’s unacceptable for £180
2022년 9월에 3박 숙박함
답변 제공: The Shurland Hotel Team 님, 2022년 9월 20일
Sorry for any inconvenience caused.

2/10 - 너무 별로예요

Tina

2022년 9월에 1박 숙박함
답변 제공: The Shurland Hotel Team 님, 2022년 9월 20일
Sorry for any inconvenience caused.

2/10 - 너무 별로예요

Michael

2022년 9월에 1박 숙박함
답변 제공: The Shurland Hotel Team 님, 2022년 9월 20일
Sorry for any inconvenience caused.

8/10 - 좋아요

Alexandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for the price
Pros: Clean and tidy, good value. Cons: double bed mattress a little thin, our family room overlooked the bar area (but thankfully no one was partying that night), and no breakfast included. Overall a decent no frills stay.
2022년 8월에 1박 숙박함
답변 제공: The Shurland Hotel Team 님, 2022년 8월 30일
Thank you for staying with us.

4/10 - 별로예요

kenneth

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Three star don't think so.
we stayed in the same room (3) last October so most of these observations are the same as then. Bathroom, mould in shower tray, handle missing from inside of shower door, toile roll holder broken just a screw sticking out, towel rail would be nice to be able to reuse towels cupboard door needs replaced, Bedroom, mirror light not working, only one bed side cabinet, no bed side lights. mismatched cups, walls full of holes, large fan was supplied but it was filthy, and lack of sockets, bedding was clean but marked, tv remote not working tv held in cabinet with 4 exposed screws, door closers need adjustment need to be superman to open the door. Bar, prices are extortionate and canned beer (john smiths) same round over the road (draught john smiths) £5 cheaper, breakfast buffet was well stocked unlike last October, but still no chef we have family experience of four visits over the past 3 years and there as never been a chef, so no cooked breakfast available. in the early morning before doors are opened there is a musty smell. The purpose of our visits was to see family, and this visit a bereavement so we no longer need to visit. Thank goodness.
2022년 8월에 2박 숙박함
답변 제공: The Shurland Hotel Team 님, 2022년 8월 30일
Thank you for staying, sorry for any inconvenience.

2/10 - 너무 별로예요

Nicola

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t even £50 would be expensive!
The initial welcome and check-in was underwhelming. No real service, enthusiasm or seemed interest. We arrived later than we’d hoped, to be told the restaurant shut at 8, so wouldn’t be able to get food. Told when breakfast was & about 24hr access door as reception would be shut. Got back to room after being out, to find bed was broken on one side. No one around to mention it too, so slept at opposite end of bed, so feet were at the head board, also on the downward slope (rather than head). Following morning, no one was in the restaurant to greet & no cooked food was on offer. The continental breakfast consisted of a warm/cold drink options, yogurt, toast (brown or white), ham &/or cheese triangle…that looked sweaty or not fresh. The toaster doesn’t toast. The coffee was weak, a yogurt had mould inside the seal upon opening. When explaining/ complaining to the maitre de/ receptionist about dirty bowls and the breakfast there was no apology, a short response which was followed by muttering under his breath. When complaint was then officially given for room & breakfast (with photos), and asked if we could be moved to another room, we were informed that he had to talk to his manager. When we returned later that morning we were told we had to email the manager, I then asked for the email address & was told to use the hotel address to raise complaints. We were on the island for a wedding & were not the only one to have a negative experience!!
Reception door
No fire exit explanations anywhere
Hmm…fire door propped open by extinguisher
2022년 8월에 2박 숙박함

2/10 - 너무 별로예요

Sharon

2022년 8월에 1박 숙박함
답변 제공: The Shurland Hotel Team 님, 2022년 8월 30일
Thank you for staying, sorry for any inconvenience.

10/10 - 훌륭해요

C

2022년 8월에 1박 숙박함
답변 제공: The Shurland Hotel Team 님, 2022년 8월 30일
Thank you for staying with us.

10/10 - 훌륭해요

Lourdes

2022년 8월에 1박 숙박함
답변 제공: The Shurland Hotel Team 님, 2022년 8월 9일
Thank you for staying with us.