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에메랄드 호텔 여행 후기

4.5 out of 5
에메랄드 호텔
13 Gladstone Road,Gisborne 4040, Gisborne

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 604개 이용 후기 중 243개" "
평점 8 - 좋아요. 604개 이용 후기 중 225개" "
평점 6 - 괜찮아요. 604개 이용 후기 중 90개" "
평점 4 - 별로예요. 604개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 604개 이용 후기 중 13개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

Shona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 5월에 2박 숙박함

2/10 - 너무 별로예요

Rachel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Don’t waste your money! Gross place to stay, the pool not usable, no restaurant, dusty surfaces and stained carpets, no light bulbs in bedside lights, leaking showers, unprofessional management. Website photos are not correct at all.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Jess

가족 여행
Friendly staff, nice clean relaxing environment will definitely be booking a room again
2024년 5월에 1박 숙박함

8/10 - 좋아요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious room, was a bit of a maze findig the room but won’t stop me staying g again.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Diz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Did everything a good hotel should do (except feed which was notified before stay) so all good.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Craig

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleasant and helpful receptionist. Very quiet and comfortable room.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Gonzalo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Katheleen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muck around no car park space for customer, werent fully informed from reception i wont be recommending this hotel to family or friends. Absolutely appallingly. Never again will my family be going to stay at the Emerald hotel ever.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Andrew

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I think a very nice property, but it’s not in the condition it was last time I stayed. General maintenance is not great and the central courtyard/pool could do with some attention. As could paint etc in the rooms, but very spacious rooms with lovely big balconies in an excellent location means we will be back. Also found Elaine at reception very friendly
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Salote

2024년 4월에 2박 숙박함

8/10 - 좋아요

Taalo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Friendly Service. Located in a great spot. Short walk into the city centre. Comfortable and quiet space. Very relaxing. Best sleep in a while... Will book again if ever in Gisborne.... Thanks again
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Engela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Henry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front house people were very friendly and helpful. Great spot and off street parking a bonus.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Damian

Nice rooms and staff
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Choice

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very welcoming and helpful. Suggested a few good places to eat. Convenient and close to loads of stores. Easy parking. Rooms nice and clean.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Maxwell

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Rhonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome stay, friendly service and great view of the river, A
2024년 3월에 2박 숙박함

8/10 - 좋아요

Regina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location if you want to be close to town, events and restaurants. The Rivers Bar & Restaurant right next door is great. Nice view of the river and the apartment was spacious.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

8/10 - 좋아요

pete

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
windows did not shut completely, rubber seal need to be replaced, hence noise from air con units outside, other wise no complaints would stay there again. room No 8255.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Vicki L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice clean comfortable bid room. A bigger fridge with a freezer would have been better. Would stay again
2024년 2월에 1박 숙박함

4/10 - 별로예요

Nirmal Lloyd

단체 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is not at all upto standard. My first bad experience I ever had. The listing in Expedia promised about swimming pool gym and clean and tidy rooms but because of my bad luck or my families bad luck pool was not working (when asked the receptionist replied filter was not working but can still jump and have a swim, receptionist also said her daughter swims in this pool) upon checking the pool I was shocked to see bird poo and bird feathers, the area around the pool was dirty and there was no way anyone was jumping in that pool. The gym was out of order. The rooms where ok but the balcony of each room was full of bird poo and feathers and outside furniture was dirty and covered with spider webs. The whole family was disappointed and devastated especially the kids. The only plus points was the close proximity to eateries and river walk way, My opinion is don't mislead the customers, please let the customers have access to the correct information.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Christine

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Chris

출장 여행
Room big, noisy (traffic) and bed OK. Check in was a bit of a shambles. While sleeping late afternoon/early evening someone turned up in the room. Turns out they had just checked in and had been given my room.
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Yvonne

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were rude the hallways reception and rooms are very run down and dirty the pool is filthy and un kept would not recommend to anyone
2023년 2월에 2박 숙박함

8/10 - 좋아요

Jolene

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
Great location. Unfortunately, quite run down.

4/10 - 별로예요

Ngarangi

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to town and pool although needing work was good for the hot days we had
2023년 2월에 3박 숙박함

4/10 - 별로예요

Stella

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We had no room key as the machine was broken. Had to use staff master to get into car park and room. Staff were fantastic and helpful. But had to follow us around to let in. We had a key and then the next morning after leaving, room was cleaned and then on our return did not work again! so had staff to let us in, not there fault but felt like prisoners in the hotel and inconvenience to them. Put a real dampner on our trip away and felt we should have received compensation!!!
2023년 2월에 2박 숙박함

6/10 - 괜찮아요

M J

출장 여행
별로예요: 청결 상태
Good meets bad
Suite booked was quite large so nice there,had a river view, Room was well presented but carpets dirty/stained. hotel.com says in description up to 2 under 12 stay free using existing bedding, but we were charged -almost $50 for an extra quest we didn’t have. Unless you want to eat out every night there are no cooking facilities, pool looked well used and could do with some updates, Hallways are large but boring, no character. Dark and gloomy on a night with the low level lighting. Stairwells well lit but again all ver plain and hospital like. Asked for a cot in booking but was not confirmed or queried so communication was poor.
2023년 1월에 2박 숙박함

4/10 - 별로예요

Benjamin

출장 여행
별로예요: 숙박 시설 상태 및 시설
Not as advertised - no options for meals as the cafe had been closed. No plates / bowls in room to allow self catering. The lifts were broken, the hotel needs a renovation and good clean.

4/10 - 별로예요

Stephanie

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
In it's time this would have been a beautiful hotel. Sadly, it is not so any more. The receptionist at check in was lovely but the place was clearly understaffed as there was only her on and there were several people waiting to check in. Our room although had a nice view, had no toilet paper. We also went to get milk later on and reception was empty. We went to go and have a swim in the so called heated pool, it was freezing. The adjacent spa not much warmer. The elevator was also out of action making it really difficult as a guest having to walk down several flights of steps and checking out was hard as we had to walk our bags down stairs to the car park. When we checked out reception was empty and we had to write our names on a piece of paper. Again, I would expect more. Shame that the place has been neglected as its heritage is beautiful.
2023년 1월에 2박 숙박함

6/10 - 괜찮아요

Michaela

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
The facilities were clean and the pool was lots of fun. Great parking facilities. It was extremely frustrating as in booking this stay, I entered three adults and selected the first option made available to me. Now, this is my fault as I should have read more carefully but, and I think this is the fault of expedia, that it would give me an option to rent a room with one bed for three adults. Like why allow that to come up in the search results - a clear flaw that expedia needs to address. I was also annoyed that we were asked to pay a bond upon arrival which was not clearly (or at all - I couldn't see it) aforementioned on Expedia's website. We also did not receive a 'pool view' room which is what we booked. Finally, our sink plug was blocked upon arrival to the room and staff did not help us. I understand they were busy but it was very frustrating as it was the only tap in the room meaning it was difficult to wash hands and get drinking water. Overall, not great.

4/10 - 별로예요

bruce

2022년 12월에 2박 숙박함

8/10 - 좋아요

shableet

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Room was accommodating for my family

6/10 - 괜찮아요

Tess

2022년 12월에 1박 숙박함

2/10 - 너무 별로예요

Warren

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kept waiting for Basil Fawlty to appear at reception. The stay was awful

6/10 - 괜찮아요

Beatrijs

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

6/10 - 괜찮아요

Jasmine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스

6/10 - 괜찮아요

Peter John

가족 여행
별로예요: 숙박 시설 상태 및 시설
Staff were helpful, property is tired, some anti-social behaviour of some people loitering on the street outside made it feel a little unsafe

6/10 - 괜찮아요

Marion

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I thought the office administrator could hv bn more friendly on arrival. Eg. Kiora welcome to the em hotel. I hope u enjoy yr stay. Here is yr card to get into yr rm & yr rm number is 8204. Theres milk in the fridge.....parking is...so i didnt hv to ask.
2022년 11월에 1박 숙박함
답변 제공: management 님, 2022년 11월 29일
Thank you so much , we shall endeavor to improve ourselves ,thanks again

10/10 - 훌륭해요

BJ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Enjoyed my stay. Centrally located. I highly recommend this Hotel.
2022년 10월에 1박 숙박함

6/10 - 괜찮아요

J

출장 여행, 가족 여행
좋아요: 직원 및 서비스
Friendly staff
Easy-going friendly staff, good parking. The only thing that was a worry was the dim lighting in the corridors and hallways ... felt dark and gloomy
2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Megan

가족 여행
별로예요: 숙박 시설 상태 및 시설
It is in a good area, you can walk everywhere. But the hotel itself is tired, needs a good clean, a shame as the rooms by the river are fantastic.
2022년 6월에 2박 숙박함

2/10 - 너무 별로예요

Phyllis

2022년 4월에 5박 숙박함

10/10 - 훌륭해요

Owen Gregory

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Birthday
Cleanliness was excellent, never had interaction with staff, because it was put on for us,and i think alot renovation was been done. I think covid has alot to do with it also.
2022년 3월에 1박 숙박함

2/10 - 너무 별로예요

SHANE

2022년 2월에 3박 숙박함

8/10 - 좋아요

Deb

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool looked a bit shabby. The fire alarm went off, we left and phoned leaving a message asking the hotel to call when we were able to return to our rooms but they never called us. Wasn’t impressed with their handling of the fire alarm whatsoever
2022년 2월에 3박 숙박함

8/10 - 좋아요

Sue

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Clean and tidy with good size rooms. Let down but let down by monotoned, emotionless receiptionist. Restuarnt not open
2022년 2월에 2박 숙박함

8/10 - 좋아요

Haumatapine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the big room we had and the view of the river
2022년 1월에 2박 숙박함